Positives: location, quietness, floorplan, pleasant light-coloured interior, mountain and city views from the rooms.
Negatives: Communications with Reservations and Reception. Lack of sensibility from the Reservations and unprofessionalism from the Reception.
On arrival just before 8 pm, I had to call the Reservations (offshore) from where a man lied that my booking had been canceled. Out of the blue, a hotel staff appeared and handed in the keys after receiving the payment.
Next morning, the receptionist debited my bank card I used last night again without letting me know. Instead of fixing the mistake, they compelled me to contact my bank, wasting my day. I'm yet to receive the money back.
I'd provide a 5 star review if the Reservation staff were not disturbing and the staff at the hotel were professional enough.
