Fachada de la propiedad

Opiniones sobre Miracle Hotel Addis Ababa

3.5 out of 5
Miracle Hotel Addis Ababa
Gabon Street, Addis Ababa, Addis Ababa

Opiniones

7,6

Bueno

Evaluación: 10 - Excelente. 15 de 47 opiniones" "
Evaluación: 8 - Bueno. 17 de 47 opiniones" "
Evaluación: 6 - Aceptable. 6 de 47 opiniones" "
Evaluación: 4 - Mediocre. 5 de 47 opiniones" "
Evaluación: 2 - Terrible. 4 de 47 opiniones" "

8,8/10

Limpieza

8,4/10

Personal y atención

8,4/10

Servicios

8,4/10

Estado de la propiedad e instalaciones

8,0/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Mohamed Hussein

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Clean and friendly staff.
Se hospedó 17 noches en febrero de 2024
Respuesta de Vice, General Manager el 2 mar. 2024
Dear Mr. Mohamed HusseinHow are you doing?How was your voyage back to London?We saw your review.We appreciate your considerable understanding with the overall condition of Miracle HotelMiracle Hotel, Management Team

2/10 Terrible

Maria

No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
White people discrimination
The hotel discriminates against white people. Employees communicate harshly and irresponsibly. - transfer from the airport was not provided, although I wrote to them in the comments to the booking, on the website, by email, on the WhatsApp phone number provided. They didn’t meet me, I took a taxi at my own expense and they simply said “sorry.” - they demand payment ONLY in dollars, and they want to give change in birr, under the pretext “we have an official exchange rate.” But under the pretext of “take birr at the official rate,” they refuse to white people. One of the employees said “you should pay in dollars and take change in birr to help our country.” - there was no hot water in the room, they tried to fix it for an hour before moving me to another room. I spent half a day waiting. - cockroaches. - water is leaking from the shower - I asked for a transfer to the airport, because they didn’t meet me, they said “sorry, the transfer is only for international flights. Sorry again that we didn’t meet you.” Guys, I'm sorry to leave a bad review.
Se hospedó 1 noche en diciembre de 2023
Respuesta de Vice, General Manager el 2 mar. 2024
Dear our reviewer guest,To begin with, we agree with your right to reflect your view. Nevertheless, we guess you would realize your comments should be inline to the overall rules and practice of international Hotel(s).Who do you think will accept your false case of racial discrimination in such a business firm that endeavors to convince and attract its potential customers? Don't you know that in such service giving firm our moto is '' A GUEST IS A KING''? regardless of race, sex, and age!In our part we say, even if you had experienced such tendency from any employee of the Hotel, was it not worth bringing the case to the management team of the Hotel?While leaving aside some of the points you raised from point of your personal interest, we would like to apologize for the cases related to the lack of up-to-datedness of the service in the room you had stayed. We totally agree that it is the Hotel's obligation to provide a commensurate service to the money it receives from its customer(s). We totally believe that the guest's spirit should never be dismayed during the occupation period. Yes, cockroaches appeared and we eradicated the problem by hiring appropriate service providing firm.RegardsMiracle Hotel

4/10 Mediocre

William kwabena

Se hospedó 9 noches en diciembre de 2023

10/10 Excelente

Mohamed

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The property was good and comfortable.
Se hospedó 18 noches en octubre de 2023

2/10 Terrible

Abdi Mahad

Se hospedó 7 noches en junio de 2023

6/10 Aceptable

Yonis Gashaw

Se hospedó 6 noches en junio de 2023

10/10 Excelente

Mohamed

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Everything was under good conditions. Only a bit problem with the wifi.
Se hospedó 18 noches en febrero de 2023
Respuesta de miracl el 17 abr. 2023
thinks to comment this kind of sportive comment

2/10 Terrible

Cherno

Se hospedó 1 noche en febrero de 2023

4/10 Mediocre

linda, gr

No le gustó: Personal y atención
Customer service
Se hospedó 2 noches en febrero de 2023

10/10 Excelente

David

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Cool and serene
I´ve been staying a couple of times at this family-run hotel in Addis Ababa. Every time I had a wonderful experience and I will definately stay there whenever I visit. The fact that it´s located a little bit off the main road gives it a serene and comfertable environment.
Se hospedó 7 noches en octubre de 2022

6/10 Aceptable

SANDRA, GRANGER

Thank you
Se hospedó 26 noches en agosto de 2022

10/10 Excelente

Daniel Abera

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Sehr zufrieden
Se hospedó 25 noches en septiembre de 2022

10/10 Excelente

Fostino

Viajó con su pareja
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Look very nice and clean
Se hospedó 10 noches en agosto de 2022

6/10 Aceptable

Keyuanna

Viajó por negocios, Viajó con su familia
Le gustó: Limpieza
No le gustó: Servicios
I enjoyed the stay for the most part. The only downfall was no hot water and staff would not change my room or accommodate the request to look at the water heater. Also there were roaches in my room. Other than that staff was friendly and the price was good.
Se hospedó 7 noches en agosto de 2022

4/10 Mediocre

Cordell

Le gustó: Personal y atención, estado de la propiedad e instalaciones
No le gustó: Limpieza
Shower head leaks I had to transfer to another room and it was the same problem the room so full of cockroaches the windows were broken the place need maintenance not all the staff was very welcoming but the ones that where I appreciate
Se hospedó 20 noches en mayo de 2022

8/10 Bueno

Efrem

Se hospedó 4 noches en mayo de 2022

8/10 Bueno

Asmelash

Viajó por negocios
Le gustó: Limpieza, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 6 noches en mayo de 2022

8/10 Bueno

Muluberhan

Se hospedó 10 noches en abril de 2022
Respuesta de yafet el 13 may. 2022
Dear Muluberhan, We are very grateful for taking your time to write a review about what you experienced in our hotel. The mark grade is also appreciable. Once more thank you!! Greetings Miracle Hotel

10/10 Excelente

Mohamed Hussein

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Friendly staff and clean property quite area
Se hospedó 17 noches en febrero de 2022
Respuesta de yafet el 27 mar. 2022
dear mohamed Thank you for your genuine comment. We wish to see you back in our hotel in the near future. greetings

8/10 Bueno

Edoardo

Viajó por negocios
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
.
Se hospedó 14 noches en marzo de 2022
Respuesta de yafet el 27 mar. 2022
Dear Mr. Edoardo! Thank you for your review. We very much appreciate to understand some of our weaknesses and award us good evaluation mark. This will encourage us to excellence our service to our dear customers like you. With greetings Miracle Hotel

8/10 Bueno

Edoardo

Le gustó: Limpieza
Se hospedó 7 noches en enero de 2022

8/10 Bueno

Hamza

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Il était agréable
Se hospedó 3 noches en enero de 2022
Respuesta de yafet el 27 mar. 2022
Dear Mr. Hamaza Although we a bit delayed to respond to your appreciated review, we would like to thank you. greetings Miracle Hotel

10/10 Excelente

I s m a i l

Viajó en grupo
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 7 noches en diciembre de 2021

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Nice place for fair price
Se hospedó 13 noches en mayo de 2021

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Se hospedó 1 noche en mayo de 2021

10/10 Excelente

Cliente verificado

Viajó en grupo
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The hotel is great with a fantastic location; a little further from Bole and consequently food options are cheaper and more unique. The staff was very helpful and the room very nice for the midrange price. The breakfast is good, although I would recommend going out for other meals. The restaurant at the hotel is mediocre at best and there are many better and cheaper options nearby.
Se hospedó 3 noches en mayo de 2021

4/10 Mediocre

Cliente verificado

Se hospedó 4 noches en abril de 2021

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Good and clean covinence price good customer service
Se hospedó 2 noches en marzo de 2021

8/10 Bueno

Cliente verificado

Viajó por negocios
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
This was a very bright and updated room, with great staff. They are very helpful. When I needed to extend my stay, the owner was quite accommodating and available to my needs. He helped me stay in my room even though there was only a downgraded room available. For anyone coming into the country and wants a quality place at a reasonable rate, I highly recommend.
Se hospedó 14 noches en enero de 2021
Respuesta de miracle el 8 feb. 2021
We will try our best to continue to please people who will check in our Hotel. We once again thank you for taking your time to write a review. Regards Yafet Afework General Manager

8/10 Bueno

Idris

Le gustó: Limpieza, personal y atención
No le gustó: Estado de la propiedad e instalaciones
Se hospedó 2 noches en enero de 2021
Respuesta de Miracle hotel el 28 ene. 2021
Dear Mr. Idris, We thank you for expressing your feelings during your stay in Miracle Hotel. We hope our contact with you and people you recommend to our hotel will be strengthened. Thank once again. Regards Yafet Afework General Manager of Miracle Hotel

6/10 Aceptable

Sintayehu

Viajó por negocios
Le gustó: Personal y atención, estado de la propiedad e instalaciones
Se hospedó 4 noches en enero de 2021
Respuesta de Miracle hotel el 28 ene. 2021
Dear Mr. Sintayehu Thank you for your review. besides the mark given, it would have been helpful for us if your comments pinpointed out. But please note that we total respect your marking.

10/10 Excelente

Henok

Viajó por negocios
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Best hotel for the price!!
These people are one of the nicest most kind I’ve ever had a pleasure of meeting at any hotel. They are unbelievably gracious and it feels like you’re part of a family!!! I highly recommend this hotel
Se hospedó 2 noches en enero de 2021
Respuesta de Miracle hotel el 28 ene. 2021
Thank you Mr. Henock, We will try our best to continue to please people who will check in our Hotel. We once again thank you for taking your time to write a review. Regards Yafet Afework General Manager

6/10 Aceptable

Cliente verificado

Le gustó: Limpieza
No le gustó: Personal y atención
Poor hospitality and costomer service.
Check in took 35 minutes until they found the reservation on the computer. There were no towels and soap in the bathroom. Not enough menu from room service.
Se hospedó 1 noche en enero de 2021
Respuesta de mirac el 8 feb. 2021
we will try to the beast about the checking .the rest we don't accept it.

8/10 Bueno

maureen

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Good place to stay
Friendly helpful staff Great location Quiet Clean Delicious breakfast
Se hospedó 4 noches en febrero de 2020

6/10 Aceptable

ambati

Viajó por negocios
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 2 noches en enero de 2020
Respuesta de miracl el 20 ene. 2020
we are happy to hear your good opinion in our hotel that make as to do more better

8/10 Bueno

Patricia, Lusaka

Viajó por negocios
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Staff go out if the way to make guests comfortable. Quietness, secure
Se hospedó 5 noches en noviembre de 2019
Respuesta de helin el 20 ene. 2020
we are happy to hear your good opinion in our hotel that make as to do more better

10/10 Excelente

Haymanot

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Exceeded my expectations!
Miracle hotel exceeded my expectations. The staff truly care about customer satisfaction and go above and beyond to make one feel at home. They are very friendly, courteous and make you feel right at home as it has somewhat of a Family feel. The hotel is clean, equipped with elevator, wifi, hot water which tend to be a necessity for the western traveller they have a roof top restaurant that serve. Delicious traditional and western food as well. The hotel is located in the heart of the city close to most major city attractions which made my stay even more enjoyable. Thank you miracle for the warm hospitality. Will be staying there again.
Se hospedó 5 noches en octubre de 2019
Respuesta de ya el 26 oct. 2019
We are pleased to hear you enjoyed your stay at the Miracle Hotel. Thank you again and we look forward to welcoming you back on your next visit to Addis Ababa. Hospitality regards, miracle Hotel Management

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
يقع الفندق داخل الحارة، الغرفة ضيقة، لايوجد فيها غلاية شاي، ويجب ان تشتري من المطعم في الدور العلوي، الأثاث قديم لكن نظيف، اخبرونا عن وجود استقبال في المطار لكن كذبوا علينا وجئنا بتاكسي، وحين المغادرة اوصولنا للمطار، للفندق ميزة رائعة سجلنا الدخول الساعة الخامسة فجرا وسجلنا الخروج الساعة الواحدة ظهرا، الإفطار جيد لكن قليل، الإنترنت ضعيف جداً، العاملون ودودون للغاية ومبتسمون.
Se hospedó 3 noches en septiembre de 2019
Respuesta de yafet el 21 sept. 2019
we are happy to hear from you , about our hotel good complement, for the rest we would like to make batter than now

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 4 noches en julio de 2019
Respuesta de yafet el 13 sept. 2019
We are pleased to hear you enjoyed your stay at the Miracle Hotel

8/10 Bueno

Mariusz

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
We only stayed here for three nights, but found the hotel to be clean and quiet with a great staff who were all very friendly and helpful. We enjoyed good meal at hotel restaurant.
Se hospedó 3 noches en julio de 2019
Respuesta de yafet afewerk el 13 jul. 2019
dear mariusz .we would like to thank you for your support and have chosen to stay at our hotel we are grateful that you had a grate time and enjoyed our service and facilities. we look forward to hosting you in the near future. thanks for choosing our hotel. kind regards

2/10 Terrible

Cliente verificado

Se hospedó 3 noches en mayo de 2019
Respuesta de yafet miracle el 22 jun. 2019
Thank you for taking the time to review us on Expedia. We are pleased to hear you enjoyed your stay at the Miracle Hotel

10/10 Excelente

Cliente verificado

Se hospedó 2 noches en abril de 2019
Respuesta de yafet el 13 abr. 2019
Thank you for taking the time to review us on Expedia. We are pleased to hear you enjoyed your stay at the Miracle Hotel. Thank you again and we look forward to welcoming you back on your next visit to Addis Ababa. Hospitality regards, miracle Hotel Management

4/10 Mediocre

Chukwuemeka

Le gustó: Estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 15 noches en marzo de 2019
Respuesta de yafet el 31 mar. 2019
that is good and we like that to you to participate in our hotel review. but you have never been here in our hotel haw did you know we have just like service >? for next time just come to see as we are happy and you will have good service.

8/10 Bueno

Paul

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
It was fair staff were helpful
Se hospedó 5 noches en marzo de 2019
Respuesta de yafet miracle hotel el 24 mar. 2019
Dear, Paul Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your stay in our hotel; we really appreciate you for taking the time out to share your experience with us—we are thankful that you recommending our hotel to other travelers. Thank you once again and we look forward to welcoming you back for another wonderful experience.

10/10 Excelente

Cliente verificado

Se hospedó 5 noches en marzo de 2019
Respuesta de yafet el 1 abr. 2019
we are happy for your detailed comments based on your stay experience with us. We believe that most of the guests in the future. they will be happy as you, meanwhile, we hope to remain as your choice for accommodation in Addis. Kind Regards, General Manager

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Located close to airport nice restaurant at respectable price and friendly staff.
Se hospedó 1 noche en marzo de 2019
Respuesta de yafet el 30 mar. 2019
Thank you very much for your review of miracle hotel. All your comments are valuable to us. We are working very hard for the greater future of the hotel. We believe that most of the guests in the future. they will be happy as you, meanwhile, we hope to remain as your choice for accommodation in Addis.

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
The Miracle Hotel was my Orthodox Christmas miracle this year. I had to head to Addis on last minute business, and the staff here couldn't have been more lovely. They decorated the hotel for the holiday, and even held a traditional coffee ceremony for guests. If you are looking for a nice, affordable place near the Embassies and World Bank, definitely check out the Miracle Hotel.
Se hospedó 4 noches en enero de 2019
Respuesta de yafet el 27 ene. 2019
Dear from Nairobi, Kenya , Thank you so much for your detailed comments based on your stay experience with us. We will take upon your suggestions as well. We'd love to welcome you back anytime. Kind Regards, General Manager