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Opiniones sobre La Palm Royal Beach Hotel

4.5 out of 5
La Palm Royal Beach Hotel
No. 1 Bypass, Accra

Opiniones

7,4

Bueno

Evaluación: 10 - Excelente. 97 de 371 opiniones" "
Evaluación: 8 - Bueno. 150 de 371 opiniones" "
Evaluación: 6 - Aceptable. 55 de 371 opiniones" "
Evaluación: 4 - Mediocre. 44 de 371 opiniones" "
Evaluación: 2 - Terrible. 25 de 371 opiniones" "

7,8/10

Limpieza

7,8/10

Personal y atención

7,2/10

Servicios

7,2/10

Estado de la propiedad e instalaciones

7,6/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación

6/10 Aceptable

Cliente verificado

Le gustó: Personal y atención
No le gustó: Estado de la propiedad e instalaciones

8/10 Bueno

Noelle

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 4 noches en mayo de 2024

2/10 Terrible

UTSUMI

No le gustó: Personal y atención, servicios, estado de la propiedad e instalaciones
部屋のライトが消えたり、電気がとまったり、と非常に不便でした。その事をレセプションに伝えても対応は遅く、不親切であり、ホスピタリティーは最低だと思いました。ラパームは数回宿泊していますが、次回は他のホテルを選ぶつもりです。
Se hospedó 4 noches en mayo de 2024
Respuesta de Angela el 21 may. 2024
Dear Utsumi, Thank you for taking time to review our hotel. We sincerely apologize for your experience and we promise to do better if given another chance.We would be delighted to see you again .

10/10 Excelente

ERIN

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Great facilities—very clean, well-appointed, and secure. In addition, great customer service and care, particularly, the tourism agency, ABLE LLC. Thank you!
Se hospedó 6 noches en mayo de 2024
Respuesta de Angela el 21 may. 2024
Dear Erin, We pride ourselves in exceeding guest expectations .We are pleased to hear about the great experience you had during your stay with us .We look forward to welcoming you soon.Thank You

6/10 Aceptable

Mohamed

Viajó por negocios, Viajó en grupo
Le gustó: Personal y atención
No le gustó: Estado de la propiedad e instalaciones
Beach
Se hospedó 2 noches en mayo de 2024

10/10 Excelente

Erik

Viajó con su pareja
Le gustó: Limpieza, personal y atención
Great employees and service!
Se hospedó 16 noches en abril de 2024
Respuesta de Angela el 9 may. 2024
Dear Erik ,we are very pleased to know you enjoyed your stay with us. Looking forward to welcoming you again .Kind Regards

8/10 Bueno

Theresa

Viajó con su pareja
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Staff was friendly. Dining was very good. Check out was not smooth. Beautiful and save property. Overall enjoyable experience for a person traveling over seas. Would return again.
Se hospedó 5 noches en febrero de 2024
Respuesta de Angela el 9 may. 2024
Dear Theresa, We pride ourselves in exceeding guest expectations .We are pleased to hear about the great experience you had during your stay with us .We look forward to welcoming you soon.Thank You

10/10 Excelente

Anja

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios
Das Personal ist sehr freundlich. Einzelnes müsste am Gebäude, bzw in den Zimmern renoviert werden. Die Dusche hatte kaum Wasser, Schubladen im Bad fielen auseinander.
Se hospedó 4 noches en marzo de 2024
Respuesta de Angela el 23 abr. 2024
Liebe Anja,Vielen Dank, dass Sie sich die Zeit genommen haben, unser Hotel zu bewerten. Wir freuen uns, dass Sie sich während Ihres Aufenthalts willkommen gefühlt haben. Wir entschuldigen uns aufrichtig für Ihre Erfahrung und werden an den Problemen arbeiten. Das Hotel hat mit einigen sanften Renovierungsarbeiten begonnen und die Zimmer werden bald auf den neuesten Stand gebracht. Nochmals vielen Dank und wir freuen uns, Sie wieder bei uns begrüßen zu dürfen. Herzliche Grüße

2/10 Terrible

Giulia

No le gustó: Personal y atención, estado de la propiedad e instalaciones
The property is really run-down and scandalously overpriced. My room had a broken sliding door onto the verandah (which was also in a bad state), so it was sealed and I could not let fresh air in. As the window and bathroom had no other form of ventilation, the room did mot meet basic health and safety standards. When I asked to change room, I was told this was not possible. The breakfast is also terrible - limited selection and low-quality food
Se hospedó 2 noches en marzo de 2024
Respuesta de Angela el 5 mar. 2024
Dear Giulia, Thank you for taking time to review our hotel. We sincerely apologize for your experience and will work on the issues. The hotel has started some soft refurbishment and the rooms will be quite updated soon.Thank you once again and we look forward to hosting you once again. Kind regards,

8/10 Bueno

Carey

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The front desk staff treated us very differently on our two stays here. We check out for a few days, traveled, then came back. The 2nd time we checked in we we do much better then the first time. The lady was way friendlier and offered us a cold drink which was wonderful on that hot day.
Se hospedó 1 noche en febrero de 2024
Respuesta de Angela el 27 feb. 2024
Dear Carey,Thank you for staying with us at La Palm Royal Beach Hotel.We sincerely apologize for the experience you had during your first check in .We are glad to hear the second experience was better. We look forward to exceeding your expectation on your next visit.Once again thank you for staying with us .Thank you

8/10 Bueno

George

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
It was nice the only complaints was getting bit by mosquitoes at night.Staff was excellent.Room was cleaned regularly
Se hospedó 2 noches en enero de 2024
Respuesta de Angela el 27 feb. 2024
Dear George,We are pleased to hear you had a nice stay.We do apologize for getting bit by mosquitoes at night and hope our housekeeping resolved it by spraying your room.Moving on ,we will be more proactive to prevent such experience .Once again thank you for staying with us Thank you.

10/10 Excelente

Carey

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
We stayed at this property two separate times in one week and had a very different experiences when we checked in both times. I’d have to say the second check in that we had on Friday was much better than the first one. Everyone was very efficient and we were offered a cold drink, which was greatly appreciated.
Se hospedó 2 noches en febrero de 2024
Respuesta de Angela el 20 feb. 2024
I am very sorry to hear that you had two different check in experiences.We pride ourselves in exceeding guest expectations and we will ensure to do better the next time.We look forward to welcoming you during your next visit.Thank You

6/10 Aceptable

Gerard

Viajó con su pareja
Le gustó: Personal y atención
No le gustó: Servicios, estado de la propiedad e instalaciones
Needs refurbished
Se hospedó 3 noches en febrero de 2024
Respuesta de Angela el 20 feb. 2024
Dear Gerald,We hope you had a pleasant stay.We truly appreciate your feedback .Management has taken note of it and will do well to work on it.Thank you.Angela

6/10 Aceptable

Gyimah

No le gustó: Estado de la propiedad e instalaciones
It was excellent 6yrs ago when I visited and they had an amazing breakfast buffet. This time around, property didn’t seem well maintained and their breakfast was just standard.
Se hospedó 2 noches en enero de 2024
Respuesta de Angela el 27 feb. 2024
Dear Gyimah,It is our pleasure to have you re visiting us after these years. Breakfast variety concern has been shared with management and we will do our best to improve upon it. Management is also doing its best to gradually keep the property well maintained and in good shape.We hope to exceed your expectation during your next visit .Once again thank you for staying with us .

10/10 Excelente

Craig

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
I enjoyed my stay. Better access to the beach without having to wait for a guard would have been nice though.
Se hospedó 6 noches en enero de 2024
Respuesta de Angela el 27 feb. 2024
Dear Craig,Thank you for staying with us at La Palm Royal Beach Hotel.We are pleased to hear about your wonderful experience.We apologize having to wait for a guard . Safety of our guest is of topmost importance to us hence the engagement of the guard.Thank you

8/10 Bueno

DR CHANDRAPRAKASH

Viajó por negocios
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Breakfast needs an improvement..
Se hospedó 5 noches en enero de 2024
Respuesta de Angela el 27 feb. 2024
Dear Dr Chandraprakask,We sincerely appreciate your review.We will work towards improving our breakfast menu.Thnak you .

8/10 Bueno

Akwasi

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Nice stay
Wow…such a beautiful hotel. It’s at the beach and also in a very convenient location . Not too far from city center and the airport. Just a few minutes drive. I love my stay here. I will always choose here over any beach hotel in Accra.
Se hospedó 2 noches en noviembre de 2023
Respuesta de Angela el 27 feb. 2024
Dear Akwasi,We pride ourselves in exceeding guest expectations .We are pleased to hear about the great experience you had during your stay with.We look forward to welcoming you soon.Thank You

4/10 Mediocre

Tieranny

Viajó en grupo
No le gustó: Personal y atención, estado de la propiedad e instalaciones
The breakfast was good and the rooms have adequate size and amenities. Although the property is close to the beach there is no access to the beach from the property. The one gate had a padlock during my stay. Service was frustratingly slow. In order to get towels and toilet paper it took 4 phone calls, 2 visits to the front desk, and 8 hours. We had ants in our bed and had to explain why we could not continue to sleep in the room after the bed had been sprayed but the sheets not changed. Once our room was changed we were in a room that the lights periodically turned off and on, the bathroom windows was not completely installed so it let in mosquitoes, and the adjoining room doors were left unlocked. In order to get the adjoining door “locked” it required multiple calls to the front desk, three people coming to look, and finally a maintenance worker nailed the door shut. Needless to say I would not recommend this hotel.
Se hospedó 8 noches en diciembre de 2023
Respuesta de Angela el 27 feb. 2024
Dear Tieranny, Thank you for taking time to review us. We sincerely apologize for the experience you had at our hotel. We will look into all the issues raised and put in place the needed corrective measures to ensure this does not happen again. With regards to the beach, it is locked and open to only in-house guest, it is also a security measure to prevent outsiders from using it as an entry point into the hotel. We do hope you will visit us and give us a chance again the next time you are in town. Thank you once again for staying with us.

8/10 Bueno

Moiz

Le gustó: Servicios
Labadi beach is a nice area. The hotel is on a sprawling property with various activities to keep busy with. The room suite was nice as well. As a default they should keep insect spray in the rooms as I had to call housekeeping to get one. Also, I was fortunate to have two bathrooms as the shower head in one burst out from the connection due to the high pressure. There did not seem to be a clear walkway to the beach from the hotel property or backyard. Food was pleasant. It is a taxi ride away from the city center. Overall I did like the hotel.
Se hospedó 1 noche en diciembre de 2023
Respuesta de Angela el 27 feb. 2024
Dear Moize, Thank you for your reveiw . We are pleased to know you had a splendid stay and we also sincerely apologize about the issue of insects . We will look into the issue raised and put in place the needed corrective measures to ensure this does not happen again. With regards to the beach, it is locked and open to only in-house guest, it is also a security measure to prevent outsiders from using it as an entry point into the hotel. We look forward to welcoming you again.Kind regards

8/10 Bueno

Daniel

Le gustó: Limpieza, personal y atención, comodidad de la habitación
Se hospedó 1 noche en diciembre de 2023

2/10 Terrible

Freda

Se hospedó 2 noches en diciembre de 2023

10/10 Excelente

Judith

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Great layout. Enjoyed dining near the Gulf. Comfortable rooms
Se hospedó 2 noches en noviembre de 2023

4/10 Mediocre

MASASHI

No le gustó: Estado de la propiedad e instalaciones
The tap water was so cloudy that I couldn't take a shower or bath, or even wash my face.
Se hospedó 1 noche en noviembre de 2023
Respuesta de vida el 13 nov. 2023
Sorry for the bad experience we are working on it to rectify the problem.This happened because of water leakage in one of our chalets.

10/10 Excelente

John

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en noviembre de 2023

6/10 Aceptable

Hillary

Le gustó: Limpieza, personal y atención, servicios
If you’re looking for a place to stay that is in Greater Accra and close to the airport, this is it! Most of the staff are incredibly nice and helpful. The pool and grounds are absolutely stunning. The Ghanaian restaurant is phenomenal. After seeing other hotels in the area, this one could use a major room update (it’s like it was from the 70s). I ended up unplugging the lamps in my room because they either shocked me or would spark when I turned them on. The breakfast buffet was a 4/5 but the staff working the breakfast shift were inattentive. They often stood in the corner and it felt really awkward to ask for coffee or water. If on a budget and if wanting to enjoy a beautiful pool area, this is a decent stay.
Se hospedó 2 noches en octubre de 2023

8/10 Bueno

Michael

Se hospedó 8 noches en octubre de 2023

10/10 Excelente

CHAEWON

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 3 noches en octubre de 2023

10/10 Excelente

Kingsley

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Lovely place friendly environment good choice of breakfast
Se hospedó 1 noche en octubre de 2023

8/10 Bueno

YOUNES

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Good
Se hospedó 4 noches en septiembre de 2023
Respuesta de Eugenia el 27 sept. 2023
Thank you so much much . Hope to see you again soon.

8/10 Bueno

Joerg Andreas

Viajó por negocios
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
No le gustó: Personal y atención
The service in the restaurant is a desaster
Se hospedó 1 noche en septiembre de 2023
Respuesta de Eugenia el 27 sept. 2023
Please we are sorry for the unpleasant services rendered . We promise to surprise you on your next visit. kind regards

4/10 Mediocre

Fiona

Se hospedó 2 noches en septiembre de 2023
Respuesta de Eugenia el 27 sept. 2023
Thank you for the compliment .Kind regards

6/10 Aceptable

tonya

Viajó con su pareja
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Furniture in rooms is outdated , needs iron and board , refrigerator was not working properly, up date to Smart T.V . There’s not entertainment. Why was there a Covid 19 Charge to everything at this property? There’s no Covid 19 if so why was there no mask , No PPP . This charge needs to be Stopped
Se hospedó 6 noches en septiembre de 2023
Respuesta de Eugenia el 15 sept. 2023
Thanks for the mail.We do appreciate your concerns and promise to work on it before your next visit.Thanks once again with love .Kind regards

8/10 Bueno

Casanawo

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Agréable
Se hospedó 2 noches en septiembre de 2023
Respuesta de Eugenia el 15 sept. 2023
Thanks so much for the mail.We are grateful for having a pleasant and pleasurable experience.Hope to hear from you soon.Kind Regards

10/10 Excelente

Nelson

Viajó por negocios
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The staff are very welcoming. There is also a shuttle service to and from the airport
Se hospedó 4 noches en septiembre de 2023
Respuesta de Eugenia el 15 sept. 2023
Thanks for the mail .We do really appreciate your satisfaction on our facility.Looking forward to welcome you once again .Kind regards

4/10 Mediocre

Cliente verificado

Viajó por negocios
Le gustó: Personal y atención
No le gustó: Limpieza, estado de la propiedad e instalaciones, comodidad de la habitación
Gross
Friendly and helpful staff and decent food. Otherwise, a very disappointing hotel. The lock on the door to my room malfunctioned intermittently throughout my stay - it would read my card, but not unlock. I suspect this was probably related to the fact that the locks on several of the rooms around me looked like someone had tried to pry them off, with deep gauges in the door around the locks, and cardboard backing for the lock where you'd usually find wood. The room itself was eh. Fine, but not worth what they charge. The sink was clogged and wouldn't drain. There was a leak coming from somewhere that left a pool of water on the bathroom floor. The beach is basically a garbage dump. The hotel's one saving grace would be that the grounds and pool area are nice. With a dingy room and beach, I thought I'd enjoy the evening reading by the pool to at least enjoy the grounds. Within 10 minutes I was solicited by three prostitutes. I don't see how this can happen without the hotel allowing it. All in all, clearly a hotel with friendly staff, but poor management that are doing little to nothing to maintain the place, and allowing prostitutes to harass guests who try to enjoy the outdoor spaces.
Se hospedó 1 noche en septiembre de 2023
Respuesta de Eugenia el 15 sept. 2023
Thanks for the mail. We are very sorry for the challenges you had during your stay in the hotel . We promise to fix all these issues respectively. once again sorry for the inconvenience caused .We love you and hope to see you soon.we appreciate your views .Kind regards

10/10 Excelente

Jolanta

Se hospedó 11 noches en agosto de 2023
Respuesta de Eugenia el 27 sept. 2023
Thanks for contacting La-Palm Royal Beach Hotel.Looking forward to welcome you

8/10 Bueno

Jones

Viajó por negocios
Le gustó: Personal y atención
A Pleasant West African Experience
Overall stay was satisfactory. Breakfasts were excellent with good variety. Front staff were excellent and very courteous, as well as professional. All staff members were generally respectful, courteous an willing to assist as best as possible. Ambience of the lounges and rooms was reasonable. Overall experience was pleasant.
Se hospedó 5 noches en agosto de 2023
Respuesta de Eugenia el 15 sept. 2023
Thanks for the mail. We are very pleased to know you have enjoyed your stay.Looking forward to welcome you to our hotel .Kind Regards

6/10 Aceptable

Stephen

Le gustó: Limpieza, personal y atención
No le gustó: Estado de la propiedad e instalaciones
The hotel is old and maintenance is poor. Had to change three rooms in 5 days because of poor drainage in face tabs and shower. In the last room I spent the night with a door unlocked as it was in a poor state and could not be easily fixed.
Se hospedó 6 noches en agosto de 2023
Respuesta de Eugenia el 15 sept. 2023
Thanks so much for the mail. We do really appreciate your concerns. we promise to work on all issues to satisfy you on your next visit. Sorry for the inconvenience caused .kind regards

8/10 Bueno

OLABIMPE

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Very good. One of their staffs was extremely rude and she is not supposed to be a customer facing agent. The manager came to apologize though, but what she did shouldn't have happened in the first place. Overall, a good place to be.
Se hospedó 7 noches en agosto de 2023
Respuesta de Eugenia el 15 sept. 2023
Thanks so much for your response . we apologize on behalf of the staff . we promise we will give you the best of stay in your next visit.

10/10 Excelente

Richard

Se hospedó 1 noche en junio de 2023

10/10 Excelente

Danee

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
We enjoyed our stay as everyone was extremely kind and accommodating. When there were issues with our room, we had them recognize them before we did and they made adjustments including switching our room for a lighting issue. The breakfast buffet had a great selection of local and international foods including an in-site chef for crepes and omelettes. The Ghanaian restaurant outside has a nice ocean breeze and good drinks. My son loved the pool.
Se hospedó 4 noches en junio de 2023

10/10 Excelente

Abiodun

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Walk on the beach was great with spots to hangout
Se hospedó 2 noches en junio de 2023

8/10 Bueno

Eric

Le gustó: Limpieza, estado de la propiedad e instalaciones
Se hospedó 1 noche en junio de 2023

8/10 Bueno

Carey

Viajó con su pareja
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Loved that the property was beautiful, clean and safe. Staff at breakfast each morning was very friendly and helpful. I paid for late checkout but then could not get back into my room and when I called the front desk, they weren’t very helpful. Our room was cleaned each morning and always looked beautiful when we returned.
Se hospedó 7 noches en mayo de 2023

8/10 Bueno

Kwadwo

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 3 noches en mayo de 2023

10/10 Excelente

Mark

Viajó por negocios
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Friendly & Helpful staff
All the staff are super friendly and helpful. They make this hotel special.
Se hospedó 2 noches en mayo de 2023

6/10 Aceptable

Satoru

Le gustó: Personal y atención
Se hospedó 3 noches en mayo de 2023

10/10 Excelente

Victoria

Le gustó: Limpieza, personal y atención
The property is beautiful,and peaceful. The food variety was excellent and the overall service was excellent.
Se hospedó 6 noches en abril de 2023

10/10 Excelente

Stephen

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
The staff was wonderfully welcoming and helpful, and the facility was clean and comfortable. I would definitely stay again and recommend others to do the same!
Se hospedó 5 noches en marzo de 2023
Respuesta de Naa Okaikor Okine el 28 mar. 2023
Dear Stephen,Thank you for the amazing review. We are glad you enjoyed your stay with us. We definitely look forward to seeing you again.Kind regards,