Mountain view

Reviews of House on the Rock B & B

2.5 out of 5
House on the Rock B & B
613 S Moraine Dr, Valdez, AK

Reviews

9.0

Wonderful

Rating 10 - Excellent. 18 out of 26 reviews" "
Rating 8 - Good. 3 out of 26 reviews" "
Rating 6 - Okay. 4 out of 26 reviews" "
Rating 4 - Poor. 1 out of 26 reviews" "
Rating 2 - Terrible. 0 out of 26 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Jobie

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The folks that own the place are really nice and made the stay very enjoyable. The house is very clean and the rooms have plenty of space. It was often so quiet in my room, I thought I was the only one there.
Stayed 5 nights in Oct 2023
Response from Lorna on 13 Oct 2023
Hi Jobie, We're so glad that you enjoyed your stay with us. Thank you for the nice review. )

10/10 Excellent

Jennifer

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a very comfortable place to stay.
Stayed 2 nights in Sep 2023
Response from Lorna on 13 Oct 2023
Thank you Jennifer, We're so glad that you felt comfortable at House on the Rock B & B.

10/10 Excellent

Gail

Liked: Amenities
Good sized room with private bath. Huge common area with living room, dining area and kitchen. A bonus was the free laundry with complementary detergent and softener. Although all four rooms were in use I felt as if I had the place to myself. That’s a good thing! This property had to be the most immaculate B and B, hotel, motel or inn that I’ve ever stayed at. Well stocked with all the amenities that you’d expect. I found the price to be very reasonable, less then hotels that didn’t offer everything that The House on the Rock did.
Stayed 2 nights in Sep 2023
Response from Lorna on 13 Oct 2023
Gail, Thank you so much for your very nice and descriptive review. We're so glad that you enjoyed your stay with us. We hope that you will be able to stay again sometime in the future.

10/10 Excellent

Janner

Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic
Stayed 3 nights in Sep 2023
Response from Lorna on 11 Sep 2023
Thank you so much for your "Fantastic" review. We're so glad that you enjoyed your stay.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Warm and cozy stay in Valdez
This is a very warm and cozy stay. The room and bathroom were very well set up. There was a common area to eat at. We ended up heating up food from the local Safeway for lunches and dinners and there was an assortment of breakfast options available. Valdez is a small town so it is easy to take a break from local sightseeing and come back to rest and recharge. We drove in from Wrangell–StElias NP and left via the ferry to Whittier.
Stayed 2 nights in Aug 2023
Response from Lorna on 11 Sep 2023
Thank you so much for your descriptive review. I really appreciate your comments about it being very warm and cozy here because we really want people to feel like they are at their home away from home. Even though we have some tasty restaurants here in Valdez, we wanted people who want to try to save some money on meals to be able to by being able to heat up meals with our microwave and toaster oven. We're glad you had fun sightseeing and were able to "come back to rest and recharge." We're so glad that you enjoyed your stay. )

8/10 Good

Cynthia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The property and staff were excellent.
Stayed 2 nights in Jul 2023
Response from Lorna on 11 Sep 2023
Thank you so much for your nice "excellent" comment about our property and staff. We want everyone to feel that they have had an excellent stay. )

10/10 Excellent

Patricia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely setup kitchens was clean
Stayed 6 nights in May 2023

6/10 Okay

Mark

Traveled with partner
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Terrible mattresses, one cupped, one hard as a rock. Lots of thumping on the ceiling from the owners upstairs while I was trying to sleep on the beds as well. Mild evangelism, pamphlets and prayers. Some though might like that, but not for us. Otherwise, you can tell that they worked pretty hard when they set the place up to try to make it nice. Breakfast supplies were more than ample.
Stayed 2 nights in Sep 2022

6/10 Okay

Heidi

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
The Little Things
Very clean, and the owners were very friendly. The place was well kept and the breakfast items provided were plentiful and there was s great variety of choices. A few of the experiences, however, left a bad taste in my mouth. Checking in was not smooth. The person who was in charge was on a phone call that resulted in us waiting almost a half hour before we could go in our room. The replacement person (another family member) didn’t know which room was ours and could not operate the credit card machine. It took two more tries over two days before my credit card was able to be processed. Once was because they hadn’t properly charged up the machine. The dryer door kept popping open, so I sat and babysat it, taking an hour and a half to partially dry our family’s laundry, which never completely dried.. None of these things are deal breakers, but it’s the little things that stick with you. it was fine but we probably won’t stay again.
Stayed 2 nights in Aug 2022
Response from Lorna on 5 Aug 2022
I'm so glad that you enjoyed the variety in breakfast choices and that you enjoyed our clean rooms and our friendly hospitality. I'm very sorry how things went for you while you were staying with us. I wish it wouldn't have happened that way. I was on a scheduled conference call that had about 8 people on it, so I couldn't change to call especially since I had to be doing most of the talking. My mom had assured me that she would be able to check you in just fine if you happened to arrive during the call. The reservation had the room name on the top, and I told her which room, but she later informed me that she didn't hear me. I'm so sorry about that. I have never had the credit card reader be plugged in and it not charge before, so that was a surprise to me too. I'm so sorry for the inconvenience. I did get it charged so that the very next morning I ran your card; I tried it in the evening you checked in when machine wasn't charged even though it was plugged in. So, the next morning everything went through. I'm sure it could have seemed like a couple of days, but it was just the next morning. I found out that someone had dropped a screw in the door of the dryer, so that is why the door kept popping open. So, now it is fixed. I'm so sorry that it happened to be that the person who did that was there the day before you came, and it took me two days to figure out why it wasn't staying closed. Keep in mind that most B & Bs don't even offer free laundry room use plus free detergent. But now that the problem is fixed, we have that extra benefit for all our guests again.

10/10 Excellent

shay

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful host and food
Stayed 2 nights in Jul 2022
Response from Lorna on 5 Aug 2022
Thank you so much for your review. We're glad you enjoyed your stay.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Definitely Recommend!
Loved staying here, would definitely recommend. Very clean and close to town. Amy was super friendly and gave my boyfriend and I recommendations on where to explore in Valdez. The kitchen and common areas were also a pleasure, with breakfast food included. 10/10!
Stayed 2 nights in Jun 2022
Response from Lorna on 5 Aug 2022
Thank you so much for your excellent review. I'm so glad that Amy was able to help you out when we were away for the weekend. We're so glad that you enjoyed your stay.

6/10 Okay

Mark

Traveled with partner, Traveled with family
Liked: Staff & service
The property owners are very nice and helpful, location is good and convenient. It's clean and have a dinning room to share. but the bed room is very small, we have one queen bed and one twin bed, the bed is so small and short, I didn't have good night sleep at all. there are 4 units in the house and they are all very close to each other, we feel a bit too much into other people's privacy. it will be good for a family rent the whole thing but not for 4 groups people living side by side.
Stayed 5 nights in Jun 2022
Response from Lorna on 5 Aug 2022
I'm glad that you liked our hospitality, location, and dining room space. We like to be helpful to all of our guests. I'm not sure what kind of bed you normally sleep in, but our queen and twin beds are standard size, not any shorter than any other bed in a hotel. Our rooms are not any closer than a hotel room would be. We find that people love to come out of their room and get to meet other guests in the dining room area from so many parts of the world. That is part of the fun of staying at a B & B, getting to meet other guests. But other than at breakfast or if you want to enjoy the massage chair in the living room, you can enjoy your privacy in your room completely away from everyone else. Most bed and breakfasts only have one bed in each room, so our rooms are actually bigger than most bed and breakfasts offer since we have both a queen and a twin in the room.

10/10 Excellent

Jean

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Host Lorna was friendly and makes an effort to be oresent snd explains where the amenities are.
Stayed 2 nights in Jun 2022

10/10 Excellent

stephanie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2022
Response from Lorna on 13 May 2022
Thank you so much for your great review. We really enjoyed you both staying with us. May your stay in Alaska be very blessed!

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Aug 2021
Response from Lorna on 8 Sep 2021
I'm glad that you thought that we were better than average. I'm sorry that your stay wasn't excellent. We want all of our guests to feel like they had a great stay with us.

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hosts were very friendly and accommodating. Very clean. We would stay here again if we go to Valdez.
Stayed 2 nights in Jul 2021
Response from Lorna on 20 Jul 2021
Thank you so much for your kind words. We always want everyone to have a great time when they stay with us. We're glad that you enjoyed your stay!

8/10 Good

Billie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2021
Response from Lorna on 20 Jul 2021
Hi Billie, We're glad you enjoyed your stay with us. Lorna

10/10 Excellent

BETTY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2021
Response from Lorna on 19 Jun 2021
Thank you so much for your 10 out of 10 review. We're so glad that you enjoyed your stay! =)

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing place! The hosts are so kind, helpful, and knowledgeable. They are very experienced and they have a massage chair that is incredible after along day of kayaking, hiking, traveling, ect. I highly recommend staying here. The rate is affordable, especially with the included breakfast. We loved it!!!
Stayed 2 nights in Jun 2021
Response from Lorna on 19 Jun 2021
Thank you so much for your very kind and descriptive review!

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This unique property provides 4 hotel style rooms each with their own bathroom. There is a common area for gathering and for breakfast. Clean, friendly, and a nice mix of privacy and opportunity to meet fellow travelers.
Stayed 2 nights in May 2021
Response from Lorna on 4 Jun 2021
We're so glad that you enjoyed your stay with us and were able to have an opportunity to meet with other travelers.

10/10 Excellent

Denise

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2021
Response from Lorna on 4 Jun 2021
Thank you for your nice review; we're so glad that you enjoyed your stay with us.

10/10 Excellent

Jon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jul 2020
Response from Lorna on 13 May 2022
Thank you so much. We hope you come again. =)

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jul 2020
Response from Lorna on 13 May 2022
Thank you so much.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The owner was very personable, friendly and provided all of the information on things to see and do and also provided a map showing where we were and where the various sites were. Really very helpful, we felt like we were part of her family and we were treated that way as well. The Continental Breakfast was so much more than that. There was plenty of choices to satisfy the hungriest person. Great selection and plenty of fresh coffee when ever you desired. Great job with everything.
Stayed 2 nights in Jul 2019
Response from Lorna on 19 Jul 2019
Thank you so much for your kind words and such a great descriptive review. We are so glad that you enjoyed your stay! =)

4/10 Poor

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The hostess was very friendly and the room and public areas were very clean. There was a good choice of cereals, drinks and baked goods for breakfast on a serve yourself basis. Our main problem was with the room and the shower room. The queen bed had a memory foam topper but it was very soft so we kept sliding in towards the middle. Also the sheets and pillowcase were all polyester and not very nice to sleep in. The shower was very small, was not very adjustable and was missing its diffuser. The house rules included that guests were expected to clean up after themselves in the public areas (shared kitchen) which meant we had to wash up our own breakfast dishes. This is not really what we expect of a bed and breakfast.
Stayed 2 nights in May 2019
Response from Lorna on 19 Jul 2019
Thank you for your nice comments about my friendliness, the cleanliness of our B & B, and our nice delicious breakfasts. I appreciate your feedback, although it would have been more helpful for you tell me while you were here so that we could have made it more comfortable for you. All of the feedback that we have had in the past about our sheets from other people have all been about how comfortable and silky feeling our sheets are. We have had several people ask us about where they can buy sheets like the ones we use in our B & B. I’m sorry that you were not happy with them, but if you would have told me, we could have easily given you some cotton or flannel sheets for the rest of your stay. We have taken your comment about our shower head seriously, and have made all of our shower heads fully adjustable. We always want our guests to enjoy their stay. Unfortunately, everyone has differing opinions about whether a bed should be soft or hard. We have chosen to have memory foam on the mattress to make it nice and comfy for the majority of people. Most people love how comfortable all of our beds are. But if the bed was too soft for you, we could have taken off the memory foam during your stay if you would have let us know while you were here. Because we allow people to use the kitchen throughout the whole day and not just for breakfast, we have the policy that people need to clean up after themselves in the public areas. I believe that since many people enjoy the option of being able to cook their own meals, at any time, that they don’t mind cleaning up after themselves. But as a trade off, I always put all of the dishes away that people have used even for their dinners. It should be noted that most B&Bs do not have their dishes, or places to make meals, available at other times of the day besides breakfast, but we do, to serve you all.

10/10 Excellent

Daniela

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Die Unterkunft hat alle Erwartungen erfüllt. Sehr schönes, sauberes und großzügiges Zimmer, sehr freundliche Gastgeberfamilie. Sehr gutes Frühstück. Würden die Unterkunft immer wieder buchen.
Stayed 3 nights in Aug 2023
Response from Lorna on 11 Sep 2023
We're so glad that our accommodation met all of your expectations. We work hard to keep our spacious rooms very nice and clean. Thank you for your comment about us being a very friendly host family. We really like meeting people from all around the world. We're very glad that you thought that the breakfast was very good. We like giving a big variety for our continental breakfast so that everyone will enjoy it. We welcome you to book the property again. We're so glad that you enjoyed your stay.