Elite Townhome, 3 Bedrooms, Patio, City View | Private kitchen | Full-size fridge, microwave, oven, stovetop
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Reviews of New 3BR Townhouse, Minutes to Niagara Falls and Brock University by GLOBALSTAY

New 3BR Townhouse, Minutes to Niagara Falls and Brock University by GLOBALSTAY
104 Esther Cres, Thorold, ON

Reviews

9.0

Wonderful

Rating 10 - Excellent. 5 out of 7 reviews" "
Rating 8 - Good. 1 out of 7 reviews" "
Rating 6 - Okay. 0 out of 7 reviews" "
Rating 4 - Poor. 1 out of 7 reviews" "
Rating 2 - Terrible. 0 out of 7 reviews" "

9.6/10

Cleanliness

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

4/10 Poor

Shahzeb

Traveled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
There was a broken towel hanger in the bathroom, broken vents on the second floor. These people shaved off money from the deposit because i had other family over who lives in canada. I emailed to ask officially what the extra charges were that were taken from deposit and no one replied because they already had the money. Before that it was goid communication up until i paid the deposit. Also to note, this place has cameras installed so they are constantly watching you. I received an email while staying there to adk how many people i had. They want you to take your own garbage out and take it to a landfill to throw it away which is a good 15 mins drive and not to mention you have to drive with bags of trash in your car. This entire experience to me felt like i am some tennant and not a guest. For more peace of mind in getting your full deposit back, i would recommend a hotel instead of this. I am coming back to canada this weekend and i wont be renting from global stay anymore.
Response from Kevin on 24 Jan 2024
Dear Shahzeb, thank you for the detailed feedback. We apologize for the inconveniences you faced. We have taken a look at the conversation We did not see any mention or complain regarding stated issues. Our support team would have assisted you in resolving said problems. Charges from deposit were taken for extra guests staying in property that were not mentioned when making reservation. While property has camera installed, it's located at the front door outside, monitoring the street. As we have many short term reservations, the garbage accumulates faster then garbage disposal schedule takes it out. Thank you for using our services.Kind regards, Kevin. Globalstay team.

8/10 Good

Tiffany

Liked: Cleanliness, room comfort
Stayed 3 nights in Sep 2023
Response from Kevin on 26 Sep 2023
Dear Tiffany, thank you for the review. We are happy to know you had a great time staying with us! We hope to accommodate you again.

10/10 Excellent

Harminder

Liked: Cleanliness, property conditions & facilities
Everything was good
Stayed 2 nights in Aug 2023
Response from Kevin on 31 Aug 2023
Dear Harminder, thank you for the review. We are happy to know you had a great time staying with us! Hope we can accommodate you again.

10/10 Excellent

David

Traveled with partner, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The property is modern, clean and very well kept. We had a party of 5 w the sister-in-law and nephew from Taiwan visiting Canada and the falls for the first time. I let them rate the residence and they loved the spaciousness considering one lives in a doorman apartment and the other out of a student housing. So yeah they were quite impressed and this gave the nephew the incentive to work harder to aspire to purchasing his own house one day. Definitely worth every penny if you don’t need to stay in one the downtown Niagara hotels.
Stayed 2 nights in Jul 2023
Response from Kevin on 7 Aug 2023
Dear David. Thank you for writing a detailed review. We are happy to know you enjoyed the stay and found our apartment and location to your liking! It was a pleasure accommodating you and we hope to welcome you again!

10/10 Excellent

Jawad

Liked: Cleanliness, amenities, property conditions & facilities
Awsome place
Stayed 4 nights in Jun 2023
Response from Kirill on 7 Jul 2023
Thank you for feedback, Jawad! It was great accommodating you! We would like to welcome you again!

10/10 Excellent

Brayan

Traveled with family and small children, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Todo nos gusto, excelente.
Stayed 4 nights in Feb 2024
Response from Kevin on 22 Feb 2024
Dear Brayan, thank you for leaving a review. We are happy to know you had a wonderful time staying with us! It was a pleasure hosting you and we hope to accommodate you again!Kind regards, Kevin. Globalstay team.

10/10 Excellent

Riad

Liked: Cleanliness, property conditions & facilities
Excellent endroit
Stayed 2 nights in Jul 2023
Response from Kevin on 1 Aug 2023
Dear Riad. Thank you for the review. We are happy to know you had a great time staying with us. We hope you will book with us again!