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Reviews of Holiday Inn Express Hotel & Suites Tampa Northwest - Oldsmar, an IHG Hotel

2.5 out of 5
Holiday Inn Express Hotel & Suites Tampa Northwest - Oldsmar, an IHG Hotel
3990 Tampa Rd, Oldsmar, FL

Reviews

9.0

Wonderful

Rating 10 - Excellent. 636 out of 1000 reviews" "
Rating 8 - Good. 268 out of 1000 reviews" "
Rating 6 - Okay. 59 out of 1000 reviews" "
Rating 4 - Poor. 23 out of 1000 reviews" "
Rating 2 - Terrible. 14 out of 1000 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Inna

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 3 nights in May 2024

8/10 Good

Barbara

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very professional and nice. The rooms comfy. Location was convenient to everything
Stayed 2 nights in May 2024
Response from Christina Armstrong Front Desk Manager on 27 May 2024
Thank you for your fantastic review! Your feedback means a lot to our team.

10/10 Excellent

Jackeline

Liked: Amenities, property conditions & facilities
.
Stayed 1 night in May 2024
Response from Christina Armstrong Front Desk Manager on 26 May 2024
Thank you for your fantastic review! Your feedback means a lot to our team.

10/10 Excellent

camile

Liked: Cleanliness, staff & service, property conditions & facilities
Love our stay!!
Stayed 1 night in May 2024
Response from Christina Armstrong Front Desk Manager on 26 May 2024
Thank you for your fantastic review! Your feedback means a lot to our team.

10/10 Excellent

Charles, Staten Island

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing overly special. Clean, decent breakfast. I would use again if in the area.
Stayed 1 night in May 2024
Response from Christina Armstrong Front Desk Manager on 26 May 2024
Thank you for your fantastic review! We greatly appreciate your kind words and are thrilled to hear about your positive experience with us. Your feedback means a lot to our team.

10/10 Excellent

dayanara

Traveled with family and small children, Traveled with group, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful rooms and very clean place.
Stayed 4 nights in May 2024
Response from Christina Armstrong Front Desk Manager on 26 May 2024
Thank you for your fantastic review! We greatly appreciate your kind words and are thrilled to hear about your positive experience with us. Your feedback means a lot to our team.

8/10 Good

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean room and friendly front desk
Stayed 1 night in May 2024
Response from Christina Armstrong Front Desk Manager on 22 May 2024
Thank you for taking a moment to let us know about your great stay! We look forward to your next visit!

8/10 Good

Elhachm

very clean place friendly
Stayed 7 nights in May 2024
Response from Christina Armstrong Front Desk Manager on 22 May 2024
Thank you for taking a moment to let us know about your great stay! We look forward to your next visit!

10/10 Excellent

Fernand, Pompano Beach

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and close to dinning Amicable staff
Stayed 2 nights in May 2024
Response from Christina Armstrong Front Desk Manager on 22 May 2024
Thank you for taking a moment to let us know about your great stay! We look forward to your next visit!

10/10 Excellent

Ricardo, TAVARES

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and quiet place. Breakfast was fine and location was awesome.
Stayed 2 nights in May 2024
Response from Christina Armstrong Front Desk Manager on 14 May 2024
Thank you for your fantastic review! We greatly appreciate your kind words and are thrilled to hear about your positive experience with us. Your feedback means a lot to our team.

8/10 Good

Zaid

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property. Only issue is that the tvs don’t allow you to connect your favorite streaming from your phone.
Stayed 3 nights in May 2024
Response from Christina Armstrong Front Desk Manager on 13 May 2024
Thank you for taking the time to share your feedback with us. We’ll take your suggestion into account for future improvements. We hope to have the opportunity to welcome you back in the future. Have a great day.

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Christina Armstrong Front Desk Manager on 13 May 2024
Thank you for your fantastic review! We greatly appreciate your kind words and are thrilled to hear about your positive experience with us. Your feedback means a lot to our team.

8/10 Good

Nicole

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms and friendly staff!
Stayed 1 night in Apr 2024
Response from Christina Armstrong Front Desk Manager on 13 May 2024
Thank you for your fantastic review! Your feedback means a lot to our team.

10/10 Excellent

Brian

Traveled with group
Liked: Staff & service, property conditions & facilities
The room was clean and bed was as comfortable. The only complaint was the food ran out before breakfast was over. It appeared the service staff was taking food for themselves and not worried about guests. The coffee creamer was empty and when the staff (making plates) were told they laughed and said “no speak English”.
Stayed 1 night in May 2024
Response from Christina Armstrong Front Desk Manager on 10 May 2024
Thank you for taking the time to share your feedback with us. We’ll take your suggestion into account for future improvements. We hope to have the opportunity to welcome you back in the future. Have a great day

10/10 Excellent

leigh

Stayed 1 night in May 2024
Response from Christina Armstrong Front Desk Manager on 27 May 2024
Thank you for your fantastic review! We greatly appreciate your kind words and are thrilled to hear about your positive experience with us. Your feedback means a lot to our team.

8/10 Good

Carlos, Trumbull

Liked: Cleanliness, staff & service, property conditions & facilities
👍
Stayed 4 nights in May 2024
Response from Christina A on 7 May 2024
Thank you for your fantastic review! Your feedback means a lot to our team.

10/10 Excellent

Erick

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
You have to pay additional payments for a dog to stay which I was not aware about.
Stayed 1 night in May 2024
Response from Christina A on 7 May 2024
Thank you for taking the time to share your feedback with us. We’ll take your suggestion into account for future improvements. We hope to have the opportunity to welcome you back in the future. Have a great day.

10/10 Excellent

Samuel, Summerfield

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel that is convenient to Tampa Downs and a good variety of dining in walking distance or a very short drive. The staff was friendly and helpful, very welcoming. The room was clean and comfortable, also very quiet which surprised us in the busy location. Standard hotel breakfast but still tasty and decent variety. Price point very good for location and quality of room/service. We were impressed and highly recommend.
Stayed 1 night in May 2024
Response from Christina A on 10 May 2024
I want to express my thanks for your wonderful review. We’re delighted to hear that you had a great experience with us. Your feedback is truly appreciated, it motivates us to continue providing excellent service. We hope to welcome you back soon!

10/10 Excellent

Rachelle, HENDERSON

Business traveler, Traveled with family
Wonderful stay. TY for uour assistance at check-in, Christina. You were so helpful!
Stayed 1 night in May 2024
Response from Christina A on 7 May 2024
You are so welcome! Thank you for your fantastic review! Your feedback means a lot to me and our team.

10/10 Excellent

Veronica

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay at this location. Clean and quiet, friendly staff. We stayed in the first room on the first floor and was afraid it was going to be noisy. To our surprise we did not hear a thing and slept through the night. We only stayed for one night.
Stayed 1 night in May 2024
Response from Christina A on 7 May 2024
I want to express my thanks for your wonderful review. We’re delighted to hear that you had a great experience with us. Your feedback is truly appreciated, it motivates us to continue providing excellent service. We hope to welcome you back soon!

4/10 Poor

Hudson

Business traveler
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Clean and good location. Only a single elevator for all floors. My bed was behind the elavator and would get very loud everytike elevator was being used. Breakfast needs improvement.
Stayed 5 nights in Apr 2024
Response from Christina A on 7 May 2024
Thank you for taking the time to share your feedback with us. We’ll take your suggestion into account for future improvements. We hope to have the opportunity to welcome you back in the future. Have a great day.

10/10 Excellent

Diana

Stayed 3 nights in Apr 2024
Response from Christina Armstrong Front Desk Manager on 23 May 2024
Thank you for your fantastic review! We greatly appreciate your kind words and are thrilled to hear about your positive experience with us. Your feedback means a lot to our team.

8/10 Good

Adrianne

Liked: Cleanliness, staff & service, property conditions & facilities
Staff is very kind. Clean, quiet, safe.
Stayed 1 night in Apr 2024
Response from Christina Armstrong Front Desk Manager on 30 Apr 2024
Thank you for your fantastic review! Your feedback means a lot to our team.

10/10 Excellent

Walter

Stayed 1 night in Apr 2024
Response from Christina Armstrong Front Desk Manager on 10 May 2024
Your feedback means a lot to our team and we hope to welcome you back soon!

10/10 Excellent

Richard

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place was very clean and great breakfast
Stayed 2 nights in Apr 2024
Response from Christina A on 23 Apr 2024
Thank you for your fantastic review! We greatly appreciate your kind words and are thrilled to hear about your positive experience with us. Your feedback means a lot to our team.

10/10 Excellent

Dana

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Travelling for work. Last Minute Plans, front desk staff super helpful, room was next to elevator was very quiet u til morning when guests were leaving. Wasn’t an issue since we were getting up and leaving. Would definitely stay there again.
Stayed 1 night in Apr 2024
Response from Christina A on 23 Apr 2024
Thank you for your fantastic review! We greatly appreciate your kind words and are thrilled to hear about your positive experience with us. Your feedback means a lot to our team.

10/10 Excellent

Alex

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Restaurants and bars are walking distance. Clean hotel with all the amenities you need.
Stayed 1 night in Apr 2024
Response from Christina A on 23 Apr 2024
Thank you for taking a moment to let us know about your great stay! We look forward to your next visit!

10/10 Excellent

Jamie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very clean and the staff was very friendly and accomadating. I would stay here again.
Stayed 2 nights in Apr 2024
Response from Christina A on 16 Apr 2024
Thank you for your fantastic review! We greatly appreciate your kind words and are thrilled to hear about your positive experience with us. Your feedback means a lot to our team.

10/10 Excellent

Larry

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, modern, well kept
Stayed 1 night in Mar 2024
Response from Christina A on 16 Apr 2024
Thank you for your fantastic review! We greatly appreciate your kind words and are thrilled to hear about your positive experience with us. Your feedback means a lot to our team.

8/10 Good

George

Business traveler, Traveled with partner
Liked: Cleanliness
The pool is so tiny. Only holds like 4 people tops!
Stayed 1 night in Mar 2024
Response from Christina A on 16 Apr 2024
We strive to make each stay as pleasant and comfortable as possible, and we appreciate that you brought your experience to our attention. We take feedback seriously and will coach our team to make the necessary changes so we can provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.

8/10 Good

Shauna

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and everything you need for an overnight
Stayed 1 night in Mar 2024
Response from Christina A on 16 Apr 2024
Thank you for your fantastic review! We greatly appreciate your kind words and are thrilled to hear about your positive experience with us. Your feedback means a lot to our team.

10/10 Excellent

Michael

Stayed 2 nights in Feb 2024
Response from Christina A on 16 Apr 2024
Thank you for your fantastic review! We greatly appreciate your kind words and are thrilled to hear about your positive experience with us. Your feedback means a lot to our team.

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities
Updated. Breakfast buffet nice. Staff helpful.
Stayed 2 nights in Feb 2024
Response from Christina A on 17 Mar 2024
Thank you for your fantastic review! We greatly appreciate your kind words and are thrilled to hear about your positive experience with us. Your feedback means a lot to our team.

10/10 Excellent

yoel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Caleb on 26 Feb 2024
Thank you for choosing our hotel, and for taking a moment to let us know you had a great stay! We look forward to your next visit.Sincerely,Caleb S.Assistant General Manager

10/10 Excellent

Sally

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful room. Clean. Friendly staff.
Stayed 1 night in Feb 2024
Response from Caleb on 26 Feb 2024
Thank you for choosing our hotel, and for taking a moment to let us know you had a great stay! We look forward to your next visit.Sincerely,Caleb S.Assistant General Manager

10/10 Excellent

Sumdarash

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Caleb on 26 Feb 2024
Thank you for choosing our hotel, and for taking a moment to let us know you had a great stay! We look forward to your next visit.Sincerely,Caleb S.Assistant General Manager

10/10 Excellent

Omayra

Liked: Cleanliness, staff & service, property conditions & facilities
Safe location, clean property.
Stayed 1 night in Jan 2024
Response from Caleb on 26 Feb 2024
Thank you for choosing our hotel, and for taking a moment to let us know you had a great stay! We look forward to your next visit.Sincerely,Caleb S.Assistant General Manager

8/10 Good

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place for a simple stay, with great staff! The only thing that I thought could use improvement is the breakfast
Stayed 2 nights in Jan 2024
Response from Caleb on 26 Feb 2024
Thank you for taking a moment to rate our hotel and share some feedback about our free Express Start hot breakfast. We look forward to your next visit!Sincerely,Caleb S. Assistant General ManagerHoliday Inn Express & Suites Oldsmar

10/10 Excellent

Louis

Stayed 1 night in Jan 2024
Response from Caleb on 26 Feb 2024
Thank you for choosing our hotel, and for taking a moment to let us know you had a great stay! We look forward to your next visit.Sincerely,Caleb S.Assistant General Manager

10/10 Excellent

Viraj

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Caleb on 26 Feb 2024
Thank you for choosing our hotel, and for taking a moment to let us know you had a great stay! We look forward to your next visit.Sincerely,Caleb S.Assistant General Manager

10/10 Excellent

James F

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Caleb on 7 Feb 2024
Thank you for choosing our hotel. We are glad you had a great stay, and we look forward to your next visit!Sincerely,Caleb S.Assistant General ManagerHoliday Inn Express & Suites Oldsmar

10/10 Excellent

Tingting

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Caleb on 7 Feb 2024
Thank you for choosing our hotel. We are glad you had a great stay, and we look forward to your next visit!Sincerely,Caleb S.Assistant General ManagerHoliday Inn Express & Suites Oldsmar

10/10 Excellent

Tara

Stayed 2 nights in Dec 2023
Response from Caleb on 26 Feb 2024
Thank you for choosing our hotel, and for taking a moment to let us know you had a great stay! We look forward to your next visit.Sincerely,Caleb S.Assistant General Manager

10/10 Excellent

mujjahidul

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing condition , clean and professional, breakfast was amazing , cookies and snacks daily , workout room was on point , rooms were spacious and new
Stayed 3 nights in Dec 2023
Response from Caleb on 26 Feb 2024
Thank you for choosing our newly renovated hotel! We are so glad you enjoyed our free hot breakfast, newly built fitness center, afternoon cookies, and awesome staff. We look forward to your next visit!Sincerely,Caleb S.Assistant General Manager

10/10 Excellent

T

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Caleb on 7 Feb 2024
Thank you for choosing our hotel. We are glad you had a great stay, and we look forward to your next visit!Sincerely,Caleb S.Assistant General ManagerHoliday Inn Express & Suites Oldsmar

10/10 Excellent

Rickey

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Caleb on 7 Feb 2024
Thank you for choosing our hotel. We are glad you had a great stay, and we look forward to your next visit!Sincerely,Caleb S.Assistant General ManagerHoliday Inn Express & Suites Oldsmar

10/10 Excellent

WANDA

Stayed 2 nights in Dec 2023
Response from Caleb on 7 Feb 2024
Thank you for choosing our hotel. We are glad you had a great stay, and we look forward to your next visit!Sincerely,Caleb S.Assistant General ManagerHoliday Inn Express & Suites Oldsmar

10/10 Excellent

sunita

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
RELAXED AMBIENCE.
amazing, relaxed, ease of parking, driving, and relaxed stay
Stayed 2 nights in Dec 2023

6/10 Okay

Ashley

Stayed 1 night in Dec 2023

8/10 Good

Richaren

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2023