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Reviews of Ballantyne at Mosman Serviced Apartment

3.5 out of 5
Ballantyne at Mosman Serviced Apartment
1 Ballantyne St, Mosman, NSW

Reviews

7.4

Good

Rating 10 - Excellent. 1 out of 12 reviews" "
Rating 8 - Good. 6 out of 12 reviews" "
Rating 6 - Okay. 5 out of 12 reviews" "
Rating 4 - Poor. 0 out of 12 reviews" "
Rating 2 - Terrible. 0 out of 12 reviews" "

6.6/10

Cleanliness

6.8/10

Staff & service

6.8/10

Amenities

7.2/10

Property conditions & facilities

Reviews

8/10 Good

Verified traveler

Traveled with family
Disliked: Cleanliness
Location was perfect for our needs. Very small for 3 people, wasn't very clean. Paying for the location.
Stayed 2 nights in Jun 2021

8/10 Good

COLIN

Liked: Room comfort
2 nd stay
Second time we have stayed at this property, cleanliness of room was much better thal last time we stayed. The grill had been used befor and not cleaned still had oil on it. Bathroom was cleane. Rest of unit good, bed and blankets very comefortable. Would stay again, unit2 a good unit overall. $70 clean fee would be ok if room cleaned properly, oven needs to be cleaned properly each time.
Stayed 1 night in Apr 2021
Response from Chrissie on 23 May 2021
Hi Colin, Thank you for choosing to sty at Ballanyne at Mosman for a second time. We appreciate your feedback and will remind our cleaners to always check oven and grill. Apologies for these. Kind regards, Chrissie Owner

6/10 Okay

Verified traveler

Stayed 1 night in Oct 2020
Response from Natalie on 18 Oct 2020
Hi, Thank you for choosing to stay at Ballantyne at Mosman. We would are keen for hear your thoughts on the two rooms. Kind regards,

8/10 Good

Verified traveler

Traveled with family and small children
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness
The location is great, and was a cute little apartment and worked for a family of four with 2 young kids. Only downside was it could of been cleaner.
Stayed 2 nights in Oct 2020
Response from Manager on 13 Oct 2020
Thank you for choosing to stay at Ballantyne at Mosman. We are happy to hear you and your family enjoyed your stay. Very good to chat with you earlier today...we have relayed the comments to our cleaner to ensure the apartments are perfect. Kind regards, Leslie

8/10 Good

Melanie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well equipped and great location.
The pre-arrival instructions were thorough and easy to follow. The unit was pleasant and well-equppied. Great location in a quiet street around the corner from a small shopping strip including 2 cafes.
Stayed 1 night in Feb 2020
Response from Nat on 4 Mar 2020
Hi Melanie, Thank you for taking the time to review Ballantyne at Mosman...so glad the booking and entry went well. It is a very handy place to stay. We hope you enjoyed your time in Mosman. See you again soon. Kind regards, Natalie

8/10 Good

Verified traveler

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Good location and room was nice. Manager gave the impression we were an inconvenience and had to chase them for information.
Stayed 2 nights in Feb 2020
Response from Chrissie on 2 Mar 2020
We hope you had a great weekend and enjoyed your stay at Ballantyne at Mosman. It is never an 'inconvenience' dealing with our guests...particularly 'last minute bookers' need personal attention with arrival details etc Kind regards, Chrissie Owner

8/10 Good

Glenn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfy and relaxed. Perfect location.
We had a great stay at Ballantyne. The location is central to all the good things the unique area of Mosman has to offer. From restaurants, pubs and bars to Balmoral beach and the Sydney Harbour foreshore walks etc. The apartments are comfy and well appointed. We received good attention to our needs and would stay again.
Stayed 4 nights in Dec 2019
Response from Nat on 13 Jan 2020
Hi Glenn, Thank you for choosing Ballantyne at Mosman and delighted you enjoyed your stay. We appreciate your review and hope to have you visit again. Kind regards, Natalie

6/10 Okay

Verified traveler

Traveled with family
Liked: Staff & service, property conditions & facilities
Very well located close to the wedding venue we went to. Good enough for a night. Down side is the sofa bed our son slept in. The mattress is thin and worn down and has large springs. Two of them were broken leaving our son to have to sleep across the bed. He said it was the worse sleep he ever had. When undoing the bed, I felt the mattress and I cannot imagine how he actually was able to sleep in that. It is ridiculous, especially for the price we paid. Change the mattress! Also, the $70 compulsory cleaning fee is stiff and absolutely not justified. The appartement was tidy but, not spotless.
Stayed 1 night in Nov 2019
Response from Captain of Communications on 4 Nov 2019
Dear Mrs Nash, I hope you enjoyed the wedding. Our apartments have been newly renovated. Thank you for the constructive criticism...we were unaware the sofa bed was uncomfortable as we have never received any negative feedback. We will look at all the sofa mattresses and replace where needed. We will mention your comments to the cleaners. We hope to see you again at Ballantyne at Mosman. Kind regards, Natalie

6/10 Okay

Verified traveler

Stayed 5 nights in Mar 2019
Response from Chrissie on 29 Apr 2019
We are delighted you enjoyed your stay. We hope to host you again in the near future.

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Great location. Modern facilities right near a couple of cafes newsagents and quiet
Stayed 1 night in Jan 2019
Response from Chrissie on 4 Feb 2019
We are happy you enjoyed your stay with us at Ballantyne at Mosman and thank you for your kind words and great score. Best regards, Chrissie Owner

6/10 Okay

Verified traveler

Disliked: Cleanliness
$70 cleaning fee but not properly cleaned.
An excerpt of a letter to the owner... It is with great disappointment that I write to inform you that our stay in unit 3 at Ballantyne Apartments, on Saturday October 13, was very unpleasant. Considering a cleaning fee of $70 was charged to my credit card before arrival, we were dismayed to find that the apartment was not properly cleaned; the bath towels had not all been laundered; there was a brown stain on the toilet seat that looked like faecal matter; multiple strands of hair were present on the floor of the shower. The bed was well made, however, the top sheet is old and needs replacing as evidenced by an unsightly hole in the material. I have attached photos of the above mentioned items. My partner and I were so upset by the conditions we found that we didn't have a shower. If it wasn't so late when we arrived, I would have refused to stay the night. Please reconsider your cleaning staff and processes. ...
Stayed 1 night in Oct 2018
Response from Natalie on 16 Oct 2018
Hi Paul, Thank you for alerting us to the issues in your apartment and appreciate the pics...we were as disappointed as you were. We have never had a problem like this before. We have alerted our cleaner who is usually very good. Also with the laundry...who advised the mark is rust stain. Ballantyne at Mosman are family run and we want our visitors to have a happy experience...we do hope you will come and visit us again in Mosman.