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Reviews of SpringHill Suites by Marriott Spokane Airport

3 out of 5
SpringHill Suites by Marriott Spokane Airport
8967 W. AIRPORT DRIVE, Spokane, WA

Reviews

9.0

Wonderful

Rating 10 - Excellent. 686 out of 938 reviews" "
Rating 8 - Good. 144 out of 938 reviews" "
Rating 6 - Okay. 36 out of 938 reviews" "
Rating 4 - Poor. 29 out of 938 reviews" "
Rating 2 - Terrible. 43 out of 938 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Greg

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The Airport terminal is just around the corner. Clean. Great value
Stayed 1 night in May 2024

10/10 Excellent

Kyle

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice room and staff were very friendly. Very nice to be able to walk across the street and be at the hotel.
Stayed 1 night in May 2024

10/10 Excellent

Marisha, Spokane

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing place to stay when flying out in the morning. Spacious rooms early grab and go breakfast and helpful staff.
Stayed 1 night in May 2024

10/10 Excellent

Katrina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Melissa

Checking in was quick with remote check in, unfortunately restaurant and bar were closed due to computer issues.
Stayed 1 night in May 2024

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pleasant stay for an early flight
Stayed 1 night in May 2024

8/10 Good

Jesus

Liked: Cleanliness, staff & service, property conditions & facilities
Needs a spa
Stayed 2 nights in May 2024

2/10 Terrible

Rachel

I got charged through Expedia for the room and then again at checkin
Stayed 1 night in May 2024

10/10 Excellent

Doug

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Eugene

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bed was very comfortable. We had breakfast and thought it would be the normal cheesy bagel, banana and coffee, but it was actually very good. Hot food and a lot of options.
Stayed 1 night in Apr 2024

10/10 Excellent

Renee

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay
Stayed 1 night in Apr 2024

10/10 Excellent

Kathryn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, spacious, updated, and convenient. Will use this airport hotel in the future.
Stayed 1 night in Apr 2024

2/10 Terrible

Stacey

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is rude & unwelcoming
Stayed 3 nights in Dec 2023

2/10 Terrible

Stacey

Traveled with family and small children
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service, amenities
Staff is rude and very unwelcoming . Both times that I have stayed here my room was hardly cleaned .
Stayed 2 nights in Feb 2024

2/10 Terrible

Jerry

Traveled with family
Disliked: Amenities
Not the room I ordered, heater didn't work, finally gave me a handicap room which I hate.
Stayed 1 night in Apr 2024

8/10 Good

Terrance

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice being close enough to walk to the airport. The room was spacious and clean. The only downside was the second night of our stay when there were a bunch of drunk, loud people stomping around and loudly talking at 2:30AM. We had an early flight and did not get much sleep.
Stayed 2 nights in Apr 2024

10/10 Excellent

Susan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The lady at the check-in desk was very helpful and friendly.
Stayed 1 night in Apr 2024

8/10 Good

JANIS, Elk

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Allows pets
Stayed 1 night in Mar 2024

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Anne, honolulu

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, excellent place to stay if traveling thru Spokane. Located at the airport - can walk to and from terminals. Free parking if you have a rental car. Clean comfortable, larger rooms. Friendly staff. Breakfast included. Gym. Pool - very small, and being cleaned when we were there so didn’t use. If I stayed again I wouldn’t plan on using the pool with the kids.
Stayed 1 night in Mar 2024

2/10 Terrible

Donna

I made a reservation for the hotel and advised them I would not arrive until midnight. When I arrived, I was told they were oversold. I will NEVER make reservations again.
Stayed 1 night in Mar 2024

6/10 Okay

Michelle

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

allen paul

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable modern rooms
Stayed 1 night in Mar 2024

2/10 Terrible

David

Stayed 1 night in Mar 2024

10/10 Excellent

David

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the airport.
Stayed 1 night in Mar 2024

8/10 Good

Danilo

Stayed 1 night in Mar 2024

10/10 Excellent

Nestor, San Antonio

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Next to the Airport. Great Hotel in very good condition. Friendly Staff.
Stayed 1 night in Mar 2024

10/10 Excellent

James

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very very close to the airport
Stayed 1 night in Mar 2024

2/10 Terrible

robert, aurora

Stayed 1 night in Mar 2024

10/10 Excellent

Eugene

Traveled with partner
Liked: Staff & service, property conditions & facilities
Extremely close to the airport.
Stayed 1 night in Mar 2024

2/10 Terrible

Verified traveler

Traveled with family
No rooms available!
We booked a room months ago. But we arrived last night and there were no rooms available. We have young kids and a 5:00am flight. It was a big inconvenience to have to find another hotel.
Stayed 1 night in Feb 2024

10/10 Excellent

Robert

Stayed 1 night in Feb 2024

10/10 Excellent

Cherese

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect place to stay when flying out of Spokane
We stayed Springhill suites as we were flying out on an early flight with our kids and it was great. It was so close to the airport. We moved our car over to the economy parking lot the night before so all we had to do was just walk over to the airport in the morning. We stayed there again on our way back as we had a late incoming flight so once again, we were able to just walk right to the hotel not worry about our vehicle and just get the kids to bed. The rooms were very nice. The beds were very comfy and the continental breakfast was amazing, so much variety, definitely the best I have ever had. Will stay there again
Stayed 1 night in Feb 2024

8/10 Good

Katharine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

2/10 Terrible

ERIC

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Whatever you reserved, forget about it! It probably went to the guest that made no reservation, paid a little more and arrived right before you. Whatever basics you'd expect for $185 nt. before taxes, forget about those too! We got a room with no shower door (one entire side of the 4 sides). The Springhill counter rep was not shy or at all bothered in telling us this would be our room. In fact, he robotically and without pause would not look up from his keyboard as he rushed to make the final steps to assign this room to us. I asked for another room with a basic functioning shower, but he said he only had 2 other rooms (with intact showers and exactly to our reserv. specifications), BUT his supervisor told him not to substitute an intact/operable room for the broken one because they needed to have some rooms in reserve. I simply can't imagine operating like this... telling a customer that "we're deviating from your reservation/agreement with us and we're not giving you a room that if you want to take a shower, you'll have to line the floor with towels and then mop up our dirty floor with the towels after you finish your shower." ... This is what a booming economy PLUS a powerful hotel corporation PLUS No in-place consumer protection regulations results in. They'll take your money up front under 'bait & hook' agreed terms, but upon arrival they dishonor their responsibility to honor the terms. They couldn't even honor the king bed; I got 2 dbl beds!

6/10 Okay

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice property with great staff. We were not able to get the king room that we reserved and were placed in a double queen instead.
Stayed 1 night in Feb 2024

2/10 Terrible

Jessi

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Arrived at the property and was very rudely told they did not have a room for me, even though my reservation was made and prepaid months in advance. A very smug front desk clerk stated he was not responsible for the overbooking. The staff was not empathetic or reasonable. WILL NEVER BOOK THERE AGAIN!!
Stayed 1 night in Feb 2024

10/10 Excellent

Sonia

Stayed 1 night in Feb 2024

10/10 Excellent

John

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024

8/10 Good

AUGUSTO, Brewster

Liked: Cleanliness
👍
Stayed 1 night in Feb 2024

10/10 Excellent

Jessica

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location for late- night or early- morning itineraries through GEG, just a short walk across the street.
Stayed 1 night in Feb 2024

10/10 Excellent

Anthony, ROUND MOUNTAIN

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walking distance to the airport.
Stayed 1 night in Feb 2024

10/10 Excellent

Tyler

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, new, great staff.
Stayed 1 night in Feb 2024

10/10 Excellent

Mary

Traveled with family
Clean. Spacious
Stayed 1 night in Feb 2024

8/10 Good

Aaron

Stayed 1 night in Feb 2024

10/10 Excellent

Glen Edward

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walking distance to airport
Stayed 1 night in Feb 2024

10/10 Excellent

Donald

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff, convenient location, mattress is comfortable but probably ready to be replaced as it's beginning to sag in the middle. Bathroom fan is noisy and water isn't hot enough.
Stayed 1 night in Jan 2024

10/10 Excellent

Miles

Good breakfast
Stayed 1 night in Jan 2024

10/10 Excellent

Letitia, Westlake Village

Stayed 1 night in Jan 2024