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Reviews of Lucia Agustina Hotel Boutique

3 out of 5
Lucia Agustina Hotel Boutique
Santa Lucia 168, entre Agustina y Moneda, Santiago, Región Metropolitana

Reviews

7.8

Good

Rating 10 - Excellent. 5 out of 9 reviews" "
Rating 8 - Good. 0 out of 9 reviews" "
Rating 6 - Okay. 3 out of 9 reviews" "
Rating 4 - Poor. 0 out of 9 reviews" "
Rating 2 - Terrible. 1 out of 9 reviews" "

8.0/10

Cleanliness

7.8/10

Staff & service

8.0/10

Amenities

7.0/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

6/10 Okay

Rosa

Traveled with partner
It looked like a pretty hostel but we never had the opportunity to go in our flight had been delayed multiple times and the last message I sent was very late telling them we were forced to come by after 11pm and not 8am like we intended. However, there was no message sent to us back saying that it might not be possible for us to be there late/ or they didn't accept anyone after a certain time. What ended up happening was we arrived at the hostel very late and the place seems like it's in the red light district so we were exposed to our items being stolen. Luckily we had some data and were able to find a different hostel block away.
Stayed 1 night in Oct 2023
Response from Lucia Agustina Hotel Boutique on 25 Oct 2023
Gracias por sus comentarios, aclarando que los esperamos hasta después de las 23:00 y nunca llegaron. No sabemos si se equivocaron de dirección o de hotel.

10/10 Excellent

Francisco

Liked: Cleanliness
Stayed 1 night in Aug 2023
Response from Lucia Agustina Hotel Boutique on 17 Aug 2023
Muchas gracias por su valoración.

10/10 Excellent

Dennis

Stayed 1 night in May 2023
Response from Lucia Agustina Hotel Boutique on 2 Jun 2023
Muchas gracias por su puntaje.

10/10 Excellent

Bruce

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location, price was reasonable, staff were friendly and helpful.
Stayed 1 night in Feb 2023
Response from Administrador on 9 Feb 2023
Thank you for your stay and for your comments. We're glad you liked it.

10/10 Excellent

TRANS INTL COURIER

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location. Great Staff. Helpful even if your Spanish is not good.
Stayed 2 nights in Jul 2023
Response from Lucia Agustina Hotel Boutique on 21 Jul 2023
Muchas gracias por sus buenos comentarios.Nos alegra que haya sido de su agrado su estancia.

6/10 Okay

Renata

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bom
O quarto é bem bom, cama confortável, espaçoso. A localização é boa, bem no centro. O único ponto negativo é que não tem portaria 24h, fecham as 23h, então você não consegue sair a noite, tem que voltar antes do fechamento senão não entra. Ponto negativo para turistas que querem passear, sair pra jantar com calma ou curtir um barzinho.
Stayed 1 night in Apr 2023
Response from Lucia Agustina Hotel Boutique on 5 May 2023
Muchas gracias por su comentarios estimada, sin embargo cabe destacar que se aclaró toda la información al ingreso y nos indico que no había ningún problema con el horario.

2/10 Terrible

Luis

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nunca mas ni recomiendo este hotel
Lamentablemente de todas las reservas que he realiazado solo con este hotel no me reconocieron la reserva ademas de ser groseros por querer hacer valer mi derecho mostrando el correo con la reservacion aceptada aun asi no me dieron solucion un asco la atencion
Stayed 1 night in Jun 2021
Response from Administrador on 3 Jul 2021
Buenas estimado, lamentamos el error y la molestia ocasionada, pero cabe destacar que nadie le fue grosero en ningún momento, siempre se le trato bien, a pesar de sus malas palabras y mala actitud colgando la llamada.

6/10 Okay

Verified traveler

Liked: Cleanliness
La habitación no contaba con aire acondicionado / calefacción cómo describía en la pagina. Tampoco existía el desayuno que ofrecian. Falta de personal, el recepcionista fue muy amable pero estaba superado porque estaba solo y obviamente con la buena voluntad no es suficiente.
Stayed 1 night in Nov 2020
Response from Administrador on 11 Nov 2020
Buenas tardes estimado, cabe destacar que la habitación la cual reservó No contiene aire acondicionado, cada habitación contiene la información al momento de hacer la reserva sobre que incluye. De igual forma, desayuno No estamos ofreciendo desde hace varios meses, dicha opción de desayuno se eliminó meses atrás. Disculpe las molestias ocasionadas.

10/10 Excellent

Christian, St-Jérôme, Canada

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Un service impeccable de la part des employés malgré leur difficultés à communiquer en français ou en anglais.
Stayed 4 nights in Dec 2019
Response from Sven Cavada on 3 Jan 2020
We are here to always serve you. Thank you for choosing us.