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Reviews of Suite Florencia

3.5 out of 5
Suite Florencia
Calle Maestra Nicolasa 8 altos, entre Cuba y Colon, Santa Clara

Reviews

9.6

Exceptional

Rating 10 - Excellent. 38 out of 43 reviews" "
Rating 8 - Good. 3 out of 43 reviews" "
Rating 6 - Okay. 1 out of 43 reviews" "
Rating 4 - Poor. 0 out of 43 reviews" "
Rating 2 - Terrible. 1 out of 43 reviews" "

9.8/10

Cleanliness

9.8/10

Staff & service

9.8/10

Amenities

9.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Helpful and friendly people and a lovely hotel. Had two great dinners as well.
Stayed 2 nights in Feb 2024
Response from Gloria on 14 Mar 2024
Dear John,Thank you! It's been our pleasure to welcome you in our house. Thank you for choosing us and for such a lovely review. See you next time. Best regards, Gloria and Suite Florencia staff

10/10 Excellent

Tadayuki

Liked: Cleanliness, staff & service, property conditions & facilities
this hotel the stuff is very kindly the breakfast is is excellent finest
Stayed 2 nights in Jan 2024
Response from Gloria on 14 Mar 2024
Dear Tadayuki,Thank you so much for staying with us and for such a lovely review. It's been our pleasure to welcome you in our house. Welcome back anytime! Best regards, Gloria & Suite Florencia Staff

10/10 Excellent

Marie-Eve

Stayed 3 nights in Jan 2024

10/10 Excellent

Debra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Gloria on 7 Jan 2024
Thank you so much for choosing us! Welcome back anytime! Best regards! Gloria and Suite Florencia's staff.

10/10 Excellent

Lisa

Stayed 2 nights in Apr 2023

10/10 Excellent

Nicola Matteo

Stayed 2 nights in Dec 2022

10/10 Excellent

Alexander

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is a really beautiful space in a convenient location. The service was outstanding - friendly and helpful. I would recommend Suite Florencia to anyone.
Stayed 2 nights in Mar 2020
Response from Suite Florencia on 10 Mar 2020
Dear Alexander, Thank you so much for staying with us and for such a nice review. It was a real pleasure to host you.. Welcome back anytime! Best regards, Gloria & Gabriele

10/10 Excellent

Stephan, Ottawa, Canada

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I'm a Canadian who visited and stayed at Florencia in Santa Clara for 2 nights. I had the city view room, centrally located and only a 2 minute walk to the central Square. My room was clean, the bed super comfortable, and the air conditioning worked well. For such an old building, it has been renovated very nicely, with some modern touches, while keeping true to its colonial character. The owners, Gloria and Gabrielle,her being Cuban and his being Italian, are super hosts. Gloria helped me out of a money bind when my visa and atm card didn't work. I had to get money wired from Canada through Western Union, but in Cuba, a non resident can't receive the funds, only a Cuban. She went with me 2 times to the Western Union place and waited with me to receive the money; the first time there was a problem with the transaction but the second time was a success. If it hadn't been for her, I wouldn't have had any money to drink or eat. I owe her immensely all my gratitude. As well, she is a wealth of information of Santa Clara and its history and she is happy to share it with you. As for Gabrielle, he does the cooking for the menu they offer. You'll have no reason to eat outside the hostal because the food is to die for. You can compare it to Micheline 5 star 3-5 course meals but without the expense; quite reasonably priced and you know it's prepared safely. Without a doubt, this was a wonderful stay and look forward to returning.
Stayed 2 nights in Aug 2019
Response from Gloria Suite on 4 Sep 2019
Dear Stephan, Thank you so much for staying with us and for such a nice review! Thank you!! It was a real pleasure to host you! Welcome back anytime! Best wishes! Gloria & Gabriele

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gloria’s local knowledge of things to see and do in and around Santa Clara was excellent! Gloria’s husband is from Florence Italy. Meals were fantastic! Your own personal chef! WOW!
Stayed 3 nights in Dec 2018

10/10 Excellent

Mike, Cardiff, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful. More like a boutique hotel
This place is an oasis like no mother I experienced in Cuba. It is not a hotel but is well above the usual hostal in Cuba. I would describe it more as a boutique hotel. The owners are wonderful with one an always smiling local and the other an excellent Italian chef. They make a great combination. The breakfast alone is worth the stay (amazing fruit platter and bread comes with four different home made jams as well as home made peanut butter!) but make sure you also have at least one lunch or dinner here too.
Stayed 1 night in Apr 2018
Response from Suite Florencia on 22 Apr 2018
Dear Mike, Thanks a lot for staying with us and for such a nice review!It was a real pleasure to host you. Welcome back anytime! Best regards, Gloria & Gabriele

2/10 Terrible

Connie, BC

Disliked: Staff & service
Impossible to reach owner
We booked here and paid in advance then had no luck getting a bus to Santa Clara due to Cuban busses being so overbooked. I tried to call and cancel for 2 days and the phone number never worked or there was no answer and no other way to reach the owners. Also, they do not provide refunds no matter what the reason, so beware that if your plans change, you are out the money.
Stayed 2 nights in Mar 2018
Response from suiteflorencia on 22 Apr 2018
Dear Mike, Thanks a lot for staying with us and for such a nice review. It was a real pleasure to host you. Welcome back anytime. Best regards, Gloria and Gabriele

10/10 Excellent

Martina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sehr schöne Übernachtungsmöglichkeit gutes Frühstück
Stayed 2 nights in Feb 2024
Response from Gloria on 14 Mar 2024
Dear Martina,Thank you so much for choosing us and for such a lovely review! It's been our pleasure to welcome you in our house.See you next time! Best regards, Gloria & Suite Florencia staff

8/10 Good

Hiroyuki

Stayed 2 nights in Jan 2024
Response from Gloria on 14 Mar 2024
Dear Hiroyuki,Thank you so much for choosing us. Welcome back anytime. It's been a real pleasure to host you.Best regards,Gloria & Staff Suite Florencia

10/10 Excellent

Jerome

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bestes Frühstück, das ich während meiner gesamten Kuba-Reise hatte. Die Unterkunft ist sehr schön eingerichtet und sauber. Leider hatte ich während meiner Übernachtung etwas Pech, da nebenan eine laute Party in einer Bar die ganze Nacht andauerte.
Response from Gloria on 7 Jan 2024
Thank you so much for choosing us! Sorry for the noise! Unfortunatly beyond our control. Hope you've enjoyed the country, the city and your stay in our house. Welcome back anytime! Best regards! Gloria and Suite Florencia's staff.

10/10 Excellent

Antonio

Traveled with partner
Liked: Amenities
Alojamiento con mucho encanto, en un edificio colonial de principios del siglo XX rehabilitado que conserva muchos elementos originales. Personal muy amable, permitieron que ocupásemos la habitación antes de la hora que figura en las normas. Muy buen aire acondicionado en la habitación, cama grande y muy confortable y muy buena ducha en el baño. Estupendo y abundante desayuno con productos caseros, servido en una terraza muy agradable. Totalmente recomendable.
Stayed 1 night in Dec 2023
Response from Gloria F on 10 Dec 2023
Estimado Antonio,Muchas gracias por elegirnos y por sus preciosos comentarios. Gracias! Un verdadero placer recibirlos en nuestra casa. Siempre bienvenidos! A la pròxima!Gloria & Staff.

10/10 Excellent

Marcus

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ein echtes Juwel unter den Privat-Unterkünften. Alles war tipptopp sauber, funktionierte und war wunderschön eingerichtet. Unbedingt empfehlenswert ist das Frühstück auf der Terrasse. So frisch, reichhaltig und lecker haben wir sonst nirgends gefrühstückt. Dazu liegt die Unterkunft fußläufig vom Busbahnhof und der Innenstadt entfernt. Das Beste aber waren die Menschen in der Casa, die uns jeden Wunsch von den Augen ablasen, super informierten und organisierten und mit uns lange, interessante Gespräche führten. Ich kann die Casa uneingeschränkt weiter empfehlen!
Stayed 2 nights in Oct 2023
Response from Gloria on 18 Nov 2023
Dear Marcus,Thank you so much for choosing us and for such a nice review. It has been our pleasure to host you! Welcome back anytime! Best regards and thank YOU!

10/10 Excellent

Sebastian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy recomendable
El sitio está muy bien ubicado cerca de la plaza principal. Nos atendieron con cariño y amabilidad. Luis nos guió para conocer los atractivos turísticos de Santa Clara. La comida deliciosa. Todos en la casa nos trataron como familia Tienen una terraza muy acogedoraTodo esta perfectamente ordenado y muy limpioLa habitación y la casa está espectacular!! Definitivamente el sitio ideal
Stayed 1 night in Nov 2023
Response from gloria on 14 Nov 2023
Querido Sebastian,Muchas gracias por elegirnos y por tan lindos comentarios! Ha sido un verdadero placer recibirlos en nuestra casa y en nuestra ciudad. Que se repita!! Siempre bienvenidos!Un caluroso saludo desde Santa Clara

8/10 Good

Mara

Stayed 1 night in Nov 2023
Response from Gloria on 17 Nov 2023
Grazie per aver scelto la nostra struttura, sarai sempre la benvenuta. Grazie per aver dato il tuo giudizio.Team Suite Florencia

10/10 Excellent

Marie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Au centre de Santa Clara
Très bel hôtel Très bon emplacement Hôtes très sympas Petit déjeuner très copieux Je recommande
Stayed 1 night in Oct 2023
Response from Gloria Fonten on 12 Oct 2023
"Merci beaucoup pour votre aimable commentaire ! Nous sommes ravis que vous ayez apprécié notre hôtel, son emplacement et notre petit déjeuner. Votre recommandation signifie beaucoup pour nous. Nous espérons avoir le plaisir de vous accueillir à nouveau bientôt. N'hésitez pas à nous contacter si vous avez besoin de quoi que ce soit. Bonne journée !"

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nossa estadia na Suite Florencia foi excelente! A localização é ótima, pudemos fazer tudo a pé. Além disso, fomos muito bem recebidos pelos hosts, que foram extremamente gentis conosco. O quarto era espaçoso e limpinho, e na acomodação há um jardim agradável de ficar, bem fresquinho e arejado. Gloria nos deu excelentes dicas de Santa Clara, além de ter nos orientado e ajudado a conhecer o exuberante Cayo Santa Maria, sem ela nem saberíamos dele! A comida do Gabrielle é excelente, provamos e amamos o menu degustação e o café da manhã com geleias caseiras, frutas tropicais e um omelete delicioso! Recomendaria a Suite Florencia todos que têm interesse em conhecer Santa Clara!
Stayed 3 nights in Apr 2023

10/10 Excellent

luciana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente acomodação
Localização excelente, quarto limpo, com ótimos lençois. Os anfitriões, especialmente Gloria, são muito agradáveis e solícitos.
Stayed 1 night in Apr 2023

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Zeer warm onthaal door de eigenaars. Uitstekende uitleg over de stad. Maar vooral zeer lekker en gevarieerd gegeten, zowel het diner 's avonds als het ontbijt
Stayed 1 night in Mar 2023

10/10 Excellent

Jose Maria

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amabilidad y hospitalidad de los dueños.
Stayed 2 nights in Mar 2023

10/10 Excellent

Jean-Yves

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Adresse indispensable à Santa Clara
Excellent accueil de la part de mes hôtes. Chambre spacieuse et agréable. Gloria a pris le temps de me donner des explications détaillées sur Santa Clara, son histoire et les lieux à visiter. Il ne faut pas oublier le petit déjeuner fantastique. Un grand merci.
Stayed 3 nights in Feb 2023

10/10 Excellent

Stijn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing place
This was maybe the best (though def not the cheapest) location we stayed at during our 3 week journey through Cuba. Very helpful staff and owners that speak English very well. We got a lot of inside information about the city and Cuba in general. The interior and layout of the building is just magnificent (though the room in front can get a bit loud with street noise). Breakfast was top notch with a lot of homemade goodies. We had a full-on vegetarian menu for dinner one night, wine included, and were very happy with that! The terrace in the back gets regular hummingbird visits! You don't get your own key to the front door, but rather ring the doorbell (there's always someone there).
Stayed 1 night in Dec 2022
Response from Gloria on 14 Nov 2023
Dear Stijn, Thank you so much for choosing us and for such a nice review. It was a real pleasure to host you . Welcome back anytime!

10/10 Excellent

Stefano

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Proprietari struttura cordialissimi, pronti a spiegare tutte le cose da vedere a Santa Clara e dintorni, oltre che la storia. Cena molto ben preparata con gusto squisitamente italiano pur utilizzando ingredienti cubani.
Stayed 1 night in Dec 2022

10/10 Excellent

Aynur

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Die Mitarbeiterinnen Olga und Ailed waren sehr zuvorkommend, hilfsbereit und sehr freundlich. Man hat sich wie eine Familie gefühlt.

10/10 Excellent

Mario

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A1+
Un oasis d’excellence au coeur de Santa Clara. Personnel extrêmement sympatique. petit déjeuner copieux à l’image des tropiques. Impeccable sur toute la ligne.
Stayed 1 night in Feb 2020
Response from SuiteFlorencia on 22 Feb 2020
Thank you so much for staying with us and for such a nice review! Welcome back anytime! Always welcome! Best regards! Gloria & Gabriele

10/10 Excellent

Mario

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A+
Excellent séjour. Accueil tres chaleureux et excellentes suggestions. Déjeuner succulent. A+
Stayed 1 night in Feb 2020
Response from Suite Florencia on 10 Mar 2020
Dear Mario, Thanks so much for staying with us! It was a real pleasure to host you! Thanks for such a beautiful review! We really appreciate it. Welcome back anytime. Best regards, Gloria & Gabriele.

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Proprietari gentili, disponibili, preziosa fonte di informazioni; colazione fantastica, struttura molto curata.
Stayed 1 night in Apr 2019
Response from Suite Florencia on 12 May 2019
Grazie mille per sceglierci e grazie infinite dei vostri commenti. Sempre benvenuti! Un vero piacere ricevervi nella nostra casa! Cordiali saluti, Gloria & Gabriele

6/10 Okay

Verified traveler

Stayed 1 night in Nov 2018

10/10 Excellent

Elisabetta, Carnago

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Casa bellissima a due passi dal centro
Bellissima casa a due passi dal centro e da tante attrazioni della città. Stanza confortevole, luminosa e molto pulita. Due proprietari che ci hanno accolto nel migliore dei modi con i loro consigli e la loro attenzione e...una casa dove ti senti a casa. Colazione tra le più buone fatte in tutta Cuba sia per la qualità dei prodotti che per la varietà(se dopo aver girato tanto avete nostalgia di un ottimo cappuccino... è il posto giusto!). Uno dei posti più piacevoli nel quale siamo stati.
Stayed 1 night in Aug 2018
Response from Suite Florencia on 1 Sep 2018
Grazie per sceglierci. E' stato un vero piacere ricevervi nella nostra casa! Alla prossima! Gloria & Gabriele

10/10 Excellent

Erica, Lodi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Il top!!!!!
Camere pulitissime e personale gentilissimo!! Cucina ottima sia per colazione che per la cena. A due passi da Parque Vidal. Consigliatissimo!!
Stayed 1 night in Aug 2018
Response from Gloria on 18 Aug 2018
Grazie della vs. visita e della vs. recensione... E' stato un vero piacere ricevervi nella nostra casa.. sempre benvenuti!

10/10 Excellent

MILENA, Costa Rica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
La atención increíbles, trato personalizado por sus propietarios. Super amables Gloria y Gabriel brindan asesoría y un trato super especial . La comida deliciosa. Buena ubicacion . Muy recomendado
Stayed 2 nights in Aug 2018
Response from Gloria on 13 Aug 2018
Muchas gracias Milena! Fue un verdadero placer recibirlos en nuestra casa! Vuelvan pronto! Siempre bienvenidos! Gloria & Gabriele

10/10 Excellent

Margit, Neuss

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
tolle Unterkunft
sehr zentral, nette und aufmerksame Gastgeber, sehr hübsch eingerichtet
Stayed 1 night in Jul 2018
Response from Gloria on 9 Aug 2018
Thanks a lot for staying with us. It was a real pleasure to welcome you in our house. Welcome back anytime! Best regards! Gloria & Gabriele

10/10 Excellent

Jack, Amsterdam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
If I can give 10 stars, I will do it. Excellent accommodation with hospitable owners.
Stayed 1 night in Feb 2018
Response from SuiteFlorencia on 5 Mar 2018
Thanks a lot for staying with us and for such a nice review! It was our pleasure to host you! Welcome back anytime. Best regards! Gloria & Gabriele

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
GEHEIMTIP IN SANTA CLARA
Die Pension liegt nur 5 minuten zu Fuß vom Zentrum entfernt. Wir wurden von den Eigentümern sehr freundlich empfangen, und mit den wichtigsten Informationen versorgt. Es ist sehr sauber und ruhig. Das tolle Frühstück ( CUC 5,- extra ) wird auf der Terasse mit Ausblick auf die wichtigsten Sehenswürdigkeiten serviert. Würde mindestens 12 bei 10 möglichen Punkten geben !!!
Stayed 1 night in Feb 2018
Response from Suite Florencia on 8 Feb 2018
Thank you for your visit and for your nice review! Welcome back anytime! Best regards, Gloria & Gabriele

10/10 Excellent

Andrea, Preglia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
soggiorno breve
Soggiorno di una sola notte ma ringrazio per avermi aspettato la notte del mio arrivo,i gestori molto cordiali in una location molto elegante pulita in stile coloniale.
Stayed 1 night in Dec 2017
Response from SuiteFlorencia on 1 Feb 2018
Grazie Andrea ! Per sceglierci e per il tuo bel review. Sempre benvenuto! Cordiali saluti, Gloria & Gabriele

8/10 Good

Yosuke, 徳島市

Liked: Staff & service, room comfort
オーナー夫婦がとても優しくて、親切でした。 朝食もしっかりしていて、手作りジャムも美味しかったです。
Stayed 1 night in Dec 2017
Response from suiteflorencia on 31 Dec 2017
Thank you very much for staying with us. It was a real pleasure to welcome you home. Welcome back anytime, Best regards, Gloria & Gabriele