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Reviews of Acantilados

3.5 out of 5
Acantilados
Km. 41 1/2, Carretera El Litoral, La Libertad, LI

Reviews

8.6

Excellent

Rating 10 - Excellent. 232 out of 388 reviews" "
Rating 8 - Good. 75 out of 388 reviews" "
Rating 6 - Okay. 38 out of 388 reviews" "
Rating 4 - Poor. 16 out of 388 reviews" "
Rating 2 - Terrible. 27 out of 388 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Silvia Argentina

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location!!
Stayed 2 nights in May 2024

8/10 Good

Edwin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place facing the water The salt water pools are not what I expected had minor trouble at checking but the hotel sraff made up for it. For sure coming back.
Stayed 3 nights in Apr 2024
Response from Camila Gonzalez Hotel Manager on 13 May 2024
Hello EdwinThank you very much for your comment, we are glad to know that the team was able to solve the problem, we hope to see you soon.

10/10 Excellent

Stefany

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean rooms and property and general. Nice breakfast options as well! Amazing ocean views from the room.
Stayed 1 night in Apr 2024
Response from Camila Gonzalez Hotel Manager on 2 May 2024
Hello Stefany Thank you very much for your comment we hope to see you soon

10/10 Excellent

Vilma

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel with beautiful views. Very clean, staff very friendly and respectful
Stayed 1 night in Apr 2024
Response from Camila Gonzalez Hotel Manager on 2 May 2024
Hello Vilma thank you very much for your comment we hope to see you soon

4/10 Poor

Mitchelita

Disliked: Staff & service
The towels were old and dirty. Room 101 and 102 should be classified as partial ocean view.
Stayed 2 nights in Apr 2024
Response from Camila Gonzalez Hotel Manager on 28 Apr 2024
Hello MitchelitaThank you very much for your comments, this will be taken into account to correct it. We are at your service

10/10 Excellent

Cynthia

Stayed 2 nights in Apr 2024
Response from Camila Gonzalez Hotel Manager on 13 May 2024
Thanks you

10/10 Excellent

John

Loved the views, bar staff, restaurant. The pool and the views were extraordinary
Stayed 1 night in Apr 2024
Response from Camila Gonzalez Hotel Manager on 28 Apr 2024
Hello JohnThank you very much for your comment we hope to see you soon

10/10 Excellent

Karina

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy bonito
Stayed 2 nights in Apr 2024
Response from Camila Gonzalez Hotel Manager on 2 May 2024
Hola Karina Muchas gracias por su comentario los esperamos pronto

10/10 Excellent

Jocelyn Stephanie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the staff are friendly and polite. The pool and view is amazing.
Stayed 6 nights in Apr 2024
Response from Camila Gonzalez Hotel Manager on 28 Apr 2024
Hello JocelynThank you very much for your comment we hope to see you soon

6/10 Okay

RICHARD

Liked: Cleanliness, staff & service, amenities
Power went on and off most of the stay . Furniture was dated lights out at 9 pm . Owners have a lot of rules . Dirt road in front of the hotel separating the parking lot makes hard to move luggage .
Stayed 4 nights in Apr 2024
Response from Camila Gonzalez Hotel Manager on 2 May 2024
Hello RichardThank you very much for your comments, they are very important for us.

8/10 Good

Carolita

Traveled with family
Liked: Cleanliness, property conditions & facilities
.
Stayed 3 nights in Mar 2024
Response from Camila Gonzalez Hotel Manager on 2 May 2024
Thank you very much, we look forward to seeing you soon

6/10 Okay

Jessica

Traveled with family
Liked: Cleanliness, staff & service
Worst food
Stayed 1 night in Mar 2024
Response from Camila Gonzalez Hotel Manager on 7 Apr 2024
Buenas tardes Jessica Muchas gracias por tu comentario, me gustaria saber que fue lo que sucedio ?

10/10 Excellent

Carmen Elisa

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful views and friendly staff.
Stayed 1 night in Mar 2024
Response from Camila Gonzalez Hotel Manager on 28 Apr 2024
Hello CarmenThank you very much for your comment we hope to see you soon

10/10 Excellent

Josue Moran

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful sunsets and excellent location for dinning and partying. If you're coming on vacation to relax or to drink and party. Yep this is the place.
Stayed 1 night in Mar 2024
Response from Camila Gonzalez Hotel Manager on 16 Mar 2024
Hello Thank you very much for your comment, we look forward to seeing you soon

10/10 Excellent

Karla

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved our stay here the infinity pool had an insane view
Stayed 1 night in Mar 2024
Response from Camila Gonzalez Hotel Manager on 10 Mar 2024
Thank you for your messages, we look forward to hearing from you soon Sincerely yours

6/10 Okay

Ercilia

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
La propiedad excelente, el personal deja muchísimo que desear,los meseros necesitan mucho entrenamiento, nos trajeron el postre antes de la comida porque faltaban 30 minutos para cerrar inaceptable, en el desayuno pedí huevos cocinados 3/4 me trajeron huevos cocinados por bajo y todo la parte superior completamente cruda, lo peor de todo el señor de recepción me dijo que mi check out no estaba completo porque necesitaban chequear que no se me había olvidado nada, como que uno es tonto para no saber que querían saber si nos llevábamos las toallas o el jabón, ni en los resorts de Méjico o República Dominicana nos habían echo esto, jamás consideraría volver a este lugar y le voy a dejar saber a cuanta persona pueda de nuestra malísima experiencia en el Hotel Acantilados en La Libertad El Salvador.
Stayed 1 night in Feb 2024
Response from Camila Gonzalez Hotel Manager on 10 Mar 2024
Buenos días Ercilia Comprendo la situación, este es mi correo electrónico para que podemos comunicarnos (hotelacantilados@acantilados,sv) y resolver el inconveniente que tuvieron en el hotel, esperamos tenerlos nuevamente con nosotros quedo a la orden

10/10 Excellent

Wilfredo

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was awesome! We loved our room and the food was pretty dang good. There is no night life here so keep that in mind. Bar and restaurant close at 9 pm. Also there is no business center and the gym was closed but other than that, we had a great relaxing time.
Stayed 4 nights in Feb 2024
Response from Camila Gonzalez Hotel Manager on 10 Mar 2024
Thank you for your messages, we look forward to hearing from you soon Sincerely yours

2/10 Terrible

Carlos

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Rude staff property in need of cleaning and repairs. Food was absolutely terrible
Stayed 1 night in Feb 2024
Response from Camila Gonzalez Hotel Manager on 10 Mar 2024
Hello Carlos I am sorry that the experience was not what you wanted it to be. I hope we can get in touch so you can tell me more about what happened. I remain at your service

10/10 Excellent

Ydaline

Stayed 1 night in Feb 2024
Response from Camila Gonzalez Hotel Manager on 2 May 2024
Thank you very much, we look forward to seeing you soon

8/10 Good

Halim

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very clean and safe. Pool was beautiful.
Stayed 3 nights in Feb 2024
Response from Camila Gonzalez Hotel Manager on 10 Mar 2024
Hello HalimThank you for your comment, we hope to see you soon I remain at your service

10/10 Excellent

Ovidio

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a great experience the people at the facility was really friendly and willing to help with anything that you need I will always going to recommend this, and this will be my place to come back
Stayed 4 nights in Feb 2024
Response from Camila Gonzalez Hotel Manager on 10 Mar 2024
Hello OvidioThank you for your comment, we hope to see you soon I remain at your service

10/10 Excellent

Estrella

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything! Service was awesome, view was beautiful, safe clean!
Stayed 3 nights in Feb 2024
Response from Camila Gonzalez Hotel Manager on 10 Mar 2024
Hello EstrellaThank you for your comment, we hope to see you soon I remain at your service

10/10 Excellent

David

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the most beautiful hotels in all of El Salvador. Away from the large crowds, relaxing, great pool, food, and staff. Would definitely stay here again.
Stayed 2 nights in Nov 2023
Response from Camila Gonzalez Hotel Manager on 10 Mar 2024
Hello DavidThank you for your comment, we hope to see you soon I remain at your service

8/10 Good

walter, Victorville

Stayed 1 night in Feb 2024

8/10 Good

Emilio S

Traveled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Will

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

virginia

Liked: Cleanliness, staff & service, property conditions & facilities
Good thanks
Stayed 2 nights in Dec 2023

10/10 Excellent

Josefina

Stayed 2 nights in Dec 2023

8/10 Good

Gumaro

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Luis Gutierrez on 27 Dec 2023
Mr Gumarto,Gracias por tomarse el tiempo de regalarnos un comentario con respecto a su reciente estadía en Hotel Acantilados El Salvador.Saludos,Luis Gutierrez

10/10 Excellent

Antonio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great for couples and family. It’s not for the party scene! This is a great weekend getaway. Amazing views.
Stayed 3 nights in Dec 2023
Response from Luis Gutierrez on 27 Dec 2023
Mr Antonio,Thank you for taking the time to give us a comment regarding your recent stay at Hotel Acantilados El Salvador. Fill us of satisfaction knowing that you enjoyed with your family at Hotel Acantilados, we hope to see you again, every time your trip brings you back to El SalvadorRegardsLuis Gutierrez

10/10 Excellent

Nancy Elizabeth

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is beautiful! It is very modern and the infinity pool is the best. Great music in the bar area and the price of the drinks are descent. Very nice place definitely recommend it!
Stayed 1 night in Dec 2023
Response from Luis Gutierrez on 27 Dec 2023
Miss Nancy,Thank you for taking the time to give us a comment regarding your recent stay at Hotel Acantilados El Salvador.As we pride ourselves on delivering a memorable experience during your travels, we hope to have the opportunity to serve you again each time your trips take you back to El Salvador.Regards,Luis Gutierrez

10/10 Excellent

Janeth

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pleasant people , will definitely stay here again
Stayed 2 nights in Dec 2023
Response from Luis Gutierrez on 9 Dec 2023
Miss Janeth,Thank you for taking the time to give us a comment regarding your recent stay at Hotel Acantilados El Salvador.We hope to have the opportunity to serve you again each time your trips take you back to El Salvador.Regards,Luis Gutierrez

2/10 Terrible

Erika paola

Traveled with group
Mala experiencia
Tuve una mala experiencia ellos me cancelaron las habitaciones a última hora
Stayed 1 night in Nov 2023
Response from Luis Gutierrez on 9 Dec 2023
Srita PaolaBuenos días, Gracias por su comentario, le pedimos disculpas por el inconveniente presentado, le hemos compartido la información al área de reservaciones, para que nos ayude a solucionar el inconveniente de reservaciones, para que no vuelva a ocurrir, en reservaciones futuras …..Saludos, Luis Gutierrez

10/10 Excellent

Manuel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access to the property. Everything was explained clearly at the front desk for check in. Staff is very pleasant and attentive. great first stay, will definitely be coming back again.
Stayed 1 night in Nov 2023
Response from Luis Gutierrez on 9 Dec 2023
Mr. Manuel,Thank you for taking the time to give us a comment regarding your recent stay at Hotel Acantilados El Salvador.we hope to have the opportunity to serve you again each time your trips take you back to El Salvador.Regards,Luis Gutierrez

10/10 Excellent

Dina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is our second time straying at Acantilados and we love everything. Great customer service, super clean rooms and the outdoor areas such as the pool and the restaurant.
Stayed 1 night in Nov 2023
Response from Luis Gutierrez on 25 Nov 2023
Good afternoon, thank you for your comment on your recent stay at the hotel, we hope to have it soon so we can serve you as you deserve.Regards,Luis Gutierrez

6/10 Okay

Jaime

Traveled with partner
Liked: Staff & service
Food was not very good . No water served for breakfast,
Stayed 3 nights in Nov 2023
Response from Luis Gutierrez on 25 Nov 2023
Good afternoon, we appreciate your comments, we have shared your comments, so that this incident does not happen again and improve our service.Regards,Luis Gugtierrez

8/10 Good

Nneka

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Luis Gutierrez on 24 Nov 2023
Good afternoon, thank you for your note on your recent stay at the hotel, we hope to have you soon so we can serve you as you deserve.RegardsLuis Gutierrez

10/10 Excellent

Fatima

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Nov 2023
Response from Luis Gutierrez on 15 Nov 2023
Buenas tardes Srita Fatima, Gracias por tomarse el tiempo de regalarnos un comentario con respecto a su reciente estadía en Hotel Acantilados El Salvador.Esperamos tener la oportunidad de atenderle de nuevo cada vez que su viaje le lleve de regreso a El Salvador.Saludos,Luis Gutierrez

6/10 Okay

Ana

Stayed 2 nights in Nov 2023
Response from Luis Gutierrez on 4 Dec 2023
Gracias por tomarse el tiempo de regalarnos un comentario con respecto a su reciente estadía en Hotel Acantilados El Salvador.Quisiéramos saber el porqué de la nota baja, si nos puede regalar un comentario al correo hotelacantilados@acantilados.svEsperamos tener la oportunidad de mejorar su experiencia cada vez que su viaje le lleve de regreso a El Salvador.Saludos,Luis Gutierrez

8/10 Good

Kenji

Stayed 2 nights in Nov 2023
Response from Luis Gutierrez on 4 Dec 2023
Mr Kenji,Thank you for taking the time to give us a comment regarding your recent stay at Hotel Acantilados El Salvador, we hope to have the opportunity to serve you again each time your trips take you back to El Salvador.Regards,Luis gutierrez

10/10 Excellent

Beatriz

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's a beautiful place for couples
Stayed 2 nights in Oct 2023
Response from Luis Gutierrez on 2 Nov 2023
Miss Beatriz.Thank you for taking the time to give us a comment regarding your recent stay at Hotel Acantilados El Salvador.We pride ourselves on providing a memorable experience at Hotel Acantilados and we hope to have you visit again whenever your trip takes you back to El Salvador.Regards,Luis Gutierrez

8/10 Good

Salvador Ernesto

Liked: Property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Luis Gutierrez on 10 Nov 2023
Buenas tardes Sr Salvador,Les agradecemos sus comentarios y esperamos tener tenerlos de nuevo en el hotel para poderles servir como se lo merecen.Saludos, Luis Gutierrez

10/10 Excellent

Yolanda

Stayed 2 nights in Oct 2023
Response from Luis Gutierrez on 10 Nov 2023
Buenas tardes Srita Yolanda,Les agradecemos sus comentarios y esperamos tenerlos de nuevo en el hotel cada vez que su viaje lo traiga de nuevo a El Salvador.Saludos, Luis Gutierrez

10/10 Excellent

Amber

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2023
Response from Luis Gutierrez on 18 Oct 2023
Miss Amber,Thank you for taking the time to give us a comment regarding your recent stay at Hotel Acantilados El Salvador.As we pride ourselves on delivering a memorable experience during your travels, we hope to have the opportunity to serve you again each time your trips take you back to El Salvador.Regards Luis Gutierrez

8/10 Good

CAROLINA

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, friendly personnel, there was an issue with the bathroom. No flushing very inconvenient.
Stayed 1 night in Sep 2023
Response from Luis Gutierrez on 18 Oct 2023
Miss CarolinaThank you for taking the time to give us a comment regarding your recent stay at Hotel Acantilados El Salvador.We pride ourselves on providing a memorable experience at Hotel Acantilados. We hope you accept our apologies for the inconveniences and we can have the opportunity to serve you again each time your trip takes you back to El Salvador.Regards,Luis Gutierrez

10/10 Excellent

Simonne

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The infinity pool view and the ocean view was my favorite part. You can hear the waves all night!
Stayed 1 night in Oct 2023
Response from Luis Gutierrez on 16 Oct 2023
hello,We appreciate the comment you gave us, with your recent stay at Hotel Acantilados El Salvador.We hope to see you soon at the hotel and provide you with the service you deserve, every time you visit our country...regardsLuis Gutierrez

10/10 Excellent

Edith

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
View
Stayed 1 night in Sep 2023
Response from Luis Gutierrez on 7 Oct 2023
Miss EdithThank you for taking the time to give us a comment regarding your recent stay at Hotel Acantilados El Salvador.As we pride ourselves on delivering a memorable experience during your travels, we hope to have the opportunity to serve you again each time your trips take you back to El Salvador.RegardsLuis Gutierrez

10/10 Excellent

Edenixon

Liked: Cleanliness, staff & service, property conditions & facilities
Very good people
Stayed 1 night in Oct 2023
Response from Luis Gutierrez on 7 Oct 2023
Mr EdenixonThank you for taking the time to give us a comment regarding your recent stay at Hotel Acantilados El Salvador.As we pride ourselves on delivering a memorable experience during your travels, we hope to have the opportunity to serve you again each time your trips take you back to El Salvador.regardsLuis Gutierrez

8/10 Good

Jose

Liked: Cleanliness, staff & service, room comfort
AC and cable tv was not working properly.
Stayed 1 night in Sep 2023
Response from Luis Gutierrez on 28 Sep 2023
Mr Jose, Thank you for taking the time to give us a comment regarding your recent stay at Hotel Acantilados El Salvador. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology for not meeting your expectations during your stay. We have shared your comments with the team of the areas involved in the hotel, to make sure that the situation is an isolated problem and that we can correct immediately, having taken actions so that these kinds of inconveniences do not happen again.Upholding our commitment to provide a memorable experience with exceptional service, we hope to have an opportunity to better your experience with us whenever your travels bring you back to El Salvador.Regards,Luis Gutierrez

10/10 Excellent

Jennifer

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pretty view
Stayed 1 night in Sep 2023
Response from Luis Gutierrez on 24 Sep 2023
MIss Jennifer Thank you for taking the time to give us a comment regarding your recent stay at Hotel Acantilados El Salvador.As we pride ourselves on delivering a memorable experience during your travels, we hope to have the opportunity to serve you again each time your trips takes you back to El Salvador.RegardsLuis Gutierrez