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Reviews of Sonder The Queen

3.5 out of 5
Sonder The Queen
628 South 5th Street, Philadelphia, PA

Reviews

8.4

Very Good

Rating 10 - Excellent. 162 out of 277 reviews" "
Rating 8 - Good. 60 out of 277 reviews" "
Rating 6 - Okay. 22 out of 277 reviews" "
Rating 4 - Poor. 11 out of 277 reviews" "
Rating 2 - Terrible. 22 out of 277 reviews" "

9.0/10

Cleanliness

8.2/10

Staff & service

8.2/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

6/10 Okay

Jeffrey

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 3 nights in May 2024
Response from Sonder on 15 May 2024
Hi Jeffrey, thank you for leaving a review. Please reach out to us at any time if you'd like to share more details about your stay.

10/10 Excellent

Laura

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience. Quite. Easy check in and check out.
Stayed 4 nights in May 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful space and comfortable room. Would and will stay here again in the future!
Stayed 2 nights in May 2024

10/10 Excellent

Josh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really liked it the area was peaceful enough only problem i had with it was the people next door blasting loud music at like 2am
Stayed 6 nights in Apr 2024

10/10 Excellent

William

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfectly located in an area with lots to do but few lodging options. Room was spare but comfortable, the code system worked well, the bathroom was well equipped. Would happily return to this Sonder.
Stayed 2 nights in Apr 2024

8/10 Good

Virginia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had some issues with the codes not working but was able to resolve quickly
Stayed 4 nights in Apr 2024

10/10 Excellent

Ellen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was exactly what I needed, without the expensive frills of other hotels. Clean, quiet and safe. The only thing I missed was access to an ice machine They advertized that there would be a Kettle in the room so i was expecting one. Instead there was a Keurig which wasn't as easy to use for food prep.
Stayed 3 nights in Apr 2024

2/10 Terrible

vicki

Stayed 8 nights in Mar 2024

10/10 Excellent

Derrick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome property. First time at a Sonder property. Great value, love love the location. Definitely going to tell everyone about Sonder. Thank you for everything!
Stayed 3 nights in Apr 2024

10/10 Excellent

Deana

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First time I’ve been to Philadelphia. Had a great tme
Stayed 2 nights in Apr 2024

8/10 Good

Sarah

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was great. Location was walkable to many historic sites, restaurants, bars, cafes, and shops. The only issue was finding parking and the closet lot we could find was several block away, which made unloading and losing our luggage difficult.
Stayed 4 nights in Mar 2024

10/10 Excellent

Adrian

Liked: Cleanliness, property conditions & facilities
Was really cool experience . Wish it wasn't raining the whole trip but that's not on you guys.. Maybe a mini bar would be nice?
Stayed 3 nights in Mar 2024

4/10 Poor

karen

Business traveler
Disliked: Amenities
Very Weak floors that I could feel someone walking next door.
Stayed 2 nights in Apr 2024
Response from Sonder on 15 Apr 2024
Hi Karen, your feedback is appreciated. We're sorry your stay was disrupted. We hope to show you a more peaceful visit in the future.

6/10 Okay

David La

Stayed 3 nights in Mar 2024
Response from Sonder on 27 Mar 2024
Hi David, thank you for leaving a review. We’re sorry you were unsatisfied with your stay. We’d love to hear more details about your experience. Please feel free to reach out to our 24/7 support team. We look forward to hearing from you soon.

10/10 Excellent

Taunya

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the modern aesthetic
Stayed 4 nights in Mar 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

10/10 Excellent

Random

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great price! Great neighborhood! Great room! Seriously cannot recommend this place enough!
Stayed 3 nights in Mar 2024

10/10 Excellent

Saikat

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No human touch! I didn’t like that
Stayed 2 nights in Mar 2024

8/10 Good

Eleanore Mary

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was super easy to check in and check out. The space was comfortable, and within walking distance to almost everything. It was outside with the restaurant music and upstairs people.
Stayed 3 nights in Jan 2024

10/10 Excellent

Leiv

Stayed 2 nights in Feb 2024

10/10 Excellent

Christel

Stayed 3 nights in Feb 2024

8/10 Good

Gary

Business traveler
Liked: Property conditions & facilities
Stayed 3 nights in Feb 2024

10/10 Excellent

Brandon

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Perfect spot for food and great for all parts of the city if you’re up for a little walking.
Stayed 4 nights in Feb 2024

2/10 Terrible

penelope

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jan 2024
Response from Sonder on 8 Feb 2024
Hi Penelope, your honest feedback is appreciated. We’re sad to hear about your experience. We’d like to learn more about your stay to help us identify how we can improve for the future. Please reach out to our support team at any time.

10/10 Excellent

Lamin Kamara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The quiet
Stayed 2 nights in Jan 2024

2/10 Terrible

Breona

Stayed 3 nights in Jan 2024
Response from Sonder on 8 Feb 2024
Hi Breona, your feedback is appreciated. We’re sorry to see your stay fall below our standards. We’re constantly working to improve, and we’ll utilize your review to help. We’d love to host you again and show you a better experience.

8/10 Good

Jihad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

10/10 Excellent

Leonardo

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love where hotel is located. It is a safe neighborhood and very accessible to many sightseeing places. The room was neat, clean and very nice conditions. I definitely would stay again!!!
Stayed 3 nights in Jan 2024

10/10 Excellent

Cathy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and Comfortable with a Great Price
The only issue we had was getting the code to work on the elevators and stairwells at times. We encountered other guests with the same issue. The room and hotel were very clean. The hotel has a very contemporary feel, which we appreciated. I would definitely stay at another Sonder hotel again.
Stayed 2 nights in Dec 2023

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Place was east to access, clean and comfortable. Would definitely stay again.
Stayed 1 night in Dec 2023

10/10 Excellent

Keith

Stayed 6 nights in Dec 2023

10/10 Excellent

Nur Ain Ezette

Stayed 3 nights in Dec 2023

10/10 Excellent

Milds

Stayed 3 nights in Dec 2023

8/10 Good

Gloria

Traveled with family
Liked: Cleanliness, property conditions & facilities
No Kleenex in the bathroom. Room was very noisy - some sort of machine motor running all night.
Stayed 4 nights in Dec 2023

10/10 Excellent

Mary

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect for our needs
Stayed 2 nights in Dec 2023

2/10 Terrible

John R

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 2 nights in Dec 2023
Response from Sonder on 8 Jan 2024
Hi John, your feedback is appreciated. We're sorry to see your stay fall short of expectations and apologize for any issues you dealt with. We'd love to hear more about what we could've done better. Please feel free to reach out to us at any time.

10/10 Excellent

Fedraida

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was my first time staying in a hotel like this. I liked it a lot, everything was clean and the instructions were easy to follow.

10/10 Excellent

CHASE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

Cynifah

Traveled with group
Liked: Property conditions & facilities, room comfort
It was perfect expect for the not having a kitchen
Everything was perfect expect for the room didn’t have a kitchen
Stayed 2 nights in Nov 2023

10/10 Excellent

Julio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

10/10 Excellent

Paul

Stayed 2 nights in Nov 2023

10/10 Excellent

Keith

Stayed 1 night in Nov 2023

4/10 Poor

Rose

Business traveler
Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Sonder on 8 Dec 2023
Hi Rose, thank you for leaving a review. We’re sorry that you were unsatisfied with your stay, we’d love to hear more details about your experience. Please feel free to reach out to our 24/7 support team. We look forward to hearing from you soon.

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

10/10 Excellent

Miguel

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A truly excellent stay
Excellent hotel! Location, cleanliness and condition of the room excelled expectations.
Stayed 3 nights in Nov 2023

6/10 Okay

Elaine

Traveled with partner
Liked: Cleanliness
A little bare bones - very clean but cold.
Stayed 2 nights in Nov 2023
Response from Sonder on 8 Dec 2023
Hi Elaine, your feedback is appreciated. While it's great to see you enjoyed the cleanliness of your room, we're sorry to see your stay fall below expectations. We're constantly working to improve, and we'll utilize your comments to help.

10/10 Excellent

Rivka

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2023

10/10 Excellent

Nati

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
the stay was great , didn’t care for philly as much !
Stayed 2 nights in Nov 2023

8/10 Good

Hi-Chou

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2023

6/10 Okay

Michael

Liked: Cleanliness
Disliked: Staff & service, amenities
The room was clean, coffee maker had issues, soap dispenser in shower broken, load outside and people walking on floor above.
Stayed 3 nights in Nov 2023
Response from Sonder on 8 Dec 2023
Hi Michael, your feedback is appreciated. We're glad you enjoyed the cleanliness of your space. Please accept our apologies for the broken fixtures. We'll have those fixed immediately. Dealing with outside noise is certainly frustrating, and we apologize for the inconvenience. Should you decide to give us another try, we'd love to show you a better experience.