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Reviews of Holiday Inn Norwich City, an IHG Hotel

4 out of 5
Holiday Inn Norwich City, an IHG Hotel
Carrow Road, Norwich, England

Reviews

8.8

Excellent

Rating 10 - Excellent. 513 out of 1006 reviews" "
Rating 8 - Good. 383 out of 1006 reviews" "
Rating 6 - Okay. 73 out of 1006 reviews" "
Rating 4 - Poor. 24 out of 1006 reviews" "
Rating 2 - Terrible. 13 out of 1006 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Rob

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fridges in room with some complimentey water
Stayed 2 nights in May 2024

10/10 Excellent

Donna

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First time to Norwich and we had a pleasant stay here. The menu was fantastic and chose to eat here every night.
Stayed 3 nights in May 2024

8/10 Good

Hana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 3 nights in May 2024

10/10 Excellent

Johny

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff. Good food offering. Great location.
Stayed 1 night in May 2024

6/10 Okay

Vanessa

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Staff was friendly and helpful. Not so happy about "indoor pool" which you have to get out of the hotel to go to the leisure centre which you can enter for free showing your room card. Beds were quite uncomfortable, it gave us back pain for a few hours. Breakfast was okay, not great. Not many parking spaces.
Stayed 1 night in May 2024

8/10 Good

Daniel

Liked: Cleanliness, staff & service
Stayed 1 night in May 2024

8/10 Good

Erik

Liked: Cleanliness, staff & service, property conditions & facilities
The staff were friendly and efficient the room was very clean The hotel's location is in a concrete jungle
Stayed 1 night in Apr 2024

10/10 Excellent

Meurig

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the football stadium. Friendly staff at the reception and at breakfast. Close to the leisure centre. Lovely family room and overlooking the stadium. We really enjoyed our stay and wiuld definitely stay at this hotel again.
Stayed 1 night in Apr 2024

10/10 Excellent

Ryszard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Marcus

Liked: Cleanliness, staff & service, amenities
Comfortable, spacious room - friendly and professional staff - excellent breakfast.
Stayed 2 nights in Apr 2024

10/10 Excellent

Philip

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer interaction by all the staff. We had a problem at breakfast but the manager in charge could not do enough to resolve the issue. A text book example of how to put things right when an issue occurs.
Stayed 1 night in Apr 2024

10/10 Excellent

Paramjit

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Holiday Inn Norwich City is conveniently located, staffed by excellent, friendly and professional staff. the rooms werespacious, comfortable, clean and - most importantly - exceptionally quiet. All this made for a wonderful stay.
Stayed 4 nights in Feb 2024

10/10 Excellent

Alexandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy walk from the train station. Visiting family who live nearby so very convenient location. Even though they are doing refurbishment there was still everything that you needed. Professional staff. Clean room and bathroom.
Stayed 1 night in Feb 2024

8/10 Good

Andrew

Traveled with partner
Liked: Cleanliness, staff & service
Most of the staff were polite and efficient, though because of renovations, breakfast was chaos and the bar was very much ‘make shift’ Although I do understand it is difficult work under these conditions
Stayed 2 nights in Feb 2024

10/10 Excellent

Fawwad

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

10/10 Excellent

H

Stayed 1 night in Feb 2024

10/10 Excellent

Brian

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

10/10 Excellent

Hannah

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing stay with a pitch view family room, well worth the money.
Stayed 1 night in Feb 2024

8/10 Good

Anne-Marie

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Large room, comfortable beds. Reception and bar staff friendly and helpful. They are renovating the building so have to enter through an emergency exit at the back of the building. Not that much of a problem though. My only complaint is that house keeping use the guest lifts when moving between floors. Meaning when your trying to use them in the morning you have to wait whilst they put all their equipment in and out of the lift with little space for you to get into the lift. This happened twice to me and the second occasion I ended up travelling up and down in the lift because i couldn't get to the lift button and the maid didn't have the curtesy to press the lift button for the ground floor. Really annoying.
Stayed 1 night in Feb 2024

10/10 Excellent

John

Business traveler
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Jan 2024

4/10 Poor

Andrew

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Should have closed entire hotel throigh refirbishm
Dont bother staying until after March 2024. Bar area going through major refurbishment, no public area toilets, limited bar, restaurant facilities.
Stayed 1 night in Feb 2024

10/10 Excellent

Allen

Stayed 1 night in Feb 2024

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

4/10 Poor

Adam

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don't be fooled by the outside!
The room was very poor, from the missing fridge, mould in the bathroom, damaged toilet surround, broken chair at the desk, stain's in the draw, intermittent working TV remote, air conditioning that sounded like a jet engine even on low and a mattress that had seen better days - just not worth the money.
Stayed 1 night in Jan 2024

4/10 Poor

James

Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Maree

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A nice Holiday Inn. Easy parking. Food was delicious and staff very helpful.
Stayed 2 nights in Jan 2024

10/10 Excellent

Alex

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, picked for the location to the football club (some rooms have a pitch view). Staff were friendly & helpful. Room was nice & clean, as was bathroom. Great buffet breakfast, staff constantly restocking items to keep it fresh. If we needed to travel to Norwich in the future we would definitely stay here again.
Stayed 1 night in Jan 2024

10/10 Excellent

Mark

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overnight stay in Norwich.
Great check in staff. Lovely hotel.
Stayed 1 night in Dec 2023

2/10 Terrible

Angela

Stayed 1 night in Dec 2023

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Suite stay
Booked a suite and was a little disappointed, identical to a normal room but with a door leading to a second lounge room.
Stayed 1 night in Dec 2023

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

robin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

C

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Verified traveler

Traveled with family
Liked: Staff & service
Stayed 1 night in Nov 2023

8/10 Good

Helen

Stayed 1 night in Nov 2023

10/10 Excellent

CAROLINE

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Leslie

Stayed 1 night in Nov 2023

10/10 Excellent

Daniel

Stayed 1 night in Nov 2023

10/10 Excellent

Angela

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel, easy to find, parking close by and wonderful view of Norwich City football stadium from our room. Excellent breakfast and very friendly and helpful staff.
Stayed 1 night in Nov 2023

10/10 Excellent

David

Stayed 1 night in Nov 2023

10/10 Excellent

Keith

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
ALL FINE.
Stayed 1 night in Nov 2023

10/10 Excellent

Guy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

6/10 Okay

Glen

Traveled with family
Disliked: Property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

david

Stayed 1 night in Nov 2023

10/10 Excellent

James

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Polar Express visit
Great view of stadium, breakfast fantastic and the staff really helpful and friendly. Would definitely stay again
Stayed 1 night in Nov 2023

10/10 Excellent

Darren

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, good service, nice food Room at the back look over the football ground
Stayed 2 nights in Nov 2023

8/10 Good

D

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Oct 2023

8/10 Good

Rachael

Traveled with family
Liked: Property conditions & facilities, room comfort
Family treat
All good and value for money, bathroom had some black mould, a flashing light and the corridors smelt stale. Overall could do with a bit of an update but like the location 😊
Stayed 1 night in Oct 2023

10/10 Excellent

Tracy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just lovely
Stayed 1 night in Oct 2023

10/10 Excellent

william

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was fun to stay in a hotel that was connected to the Carrow Road Football Stadium. We enjoyed attending a match (NCFC vs Boro). Go Canaries! The location is fairly easy walking distance to a market, a shopping center, the cinema, the train station, and the city center - very refreshing coming from America. The room was clean and the staff was nice. Only complaint - the lighting in the room was a bit weird, could have used dimmers on the LEDs. A minifridge would have been nice for storing perishables and drinks.
Stayed 2 nights in Oct 2023