Economy Quadruple Room | Iron/ironing board, free WiFi, bed sheets
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Reviews of Town Lodge

2 out of 5
Town Lodge
10-12 Berry Road, Newquay, England

Reviews

7.4

Good

Rating 10 - Excellent. 6 out of 23 reviews" "
Rating 8 - Good. 9 out of 23 reviews" "
Rating 6 - Okay. 3 out of 23 reviews" "
Rating 4 - Poor. 3 out of 23 reviews" "
Rating 2 - Terrible. 2 out of 23 reviews" "

7.6/10

Cleanliness

7.6/10

Staff & service

7.0/10

Amenities

7.2/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

2/10 Terrible

Izzy

Stayed 1 night in Dec 2023

10/10 Excellent

Sammy

Stayed 1 night in Nov 2023

8/10 Good

Cameron

Liked: Cleanliness
Disliked: Room comfort
Rock hard beds!
So, check-in was ok. Was asked for a name, no ID check (I'm not sure what I think of that) and no deposit needed/requested (which I'm happy about) and the lady at the desk went through all of the general stuff you'd expect them to. So, the room. It is modern looking, clean and better than the prior hotel we stayed in when we went to London last year. However, there are issues with this one, both safety and experience issues just like the other one but here they are: - Damp (water) patches around main ceiling lights and in other areas of the ceiling. - Hole in side of socket bracket. - No handle on the initial dial used to turn on the shower. - Dodgy wiring in the smaller rotational lights (in pics). - Rusty mattress springs. - Mattress is firm as a big rock, if I wanted that I could've just gone to the beach down the road and slept on a rock there. - Curtains fitted to a drawstring operated pole, without drawstrings (there is even a sign to tell us to use the provided nonexistent ones) - A broken (non lockable) window in the bathroom. - A loose safety attachment on main room window. - A dodgy/irritating sliding bathroom door which you have to get in the correct position to lock and sometimes doesn't open if the door is slightly out of the mechanism and there is a noticeable gap at the side of the door where you can watch your loved one (or room mates) take a number 1/2. - Two single beds screwed together to form a double bed? Ok, but why? There we go, my review.
Stayed 2 nights in Sep 2023

8/10 Good

Lady Vanessa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2023

8/10 Good

Florin

Stayed 3 nights in Aug 2023

8/10 Good

USHA KIRAN

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023

6/10 Okay

Mariana

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jul 2023

4/10 Poor

Martyna

Traveled with family
Disliked: Staff & service, room comfort
Stayed 4 nights in Aug 2021

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place
All good value for money although photos are a bit inaccurate to the place as it made the room look huge and it was rather small but it was only two fours so not really a problem- bed was nice and everything was clean, although no soap in sink which would be nice, also on the double bed it was two single quilts? Again not really a problem and overall the lodge was very nice
Stayed 2 nights in Mar 2020
Response from Reception on 28 Mar 2020
Dear Guest, Thank you for staying with Blue Reef Lodge and thank you for taking the time to review. We're so happy to hear you enjoyed your stay with us and we hope to see you again very soon. Many thanks, Reef Lodges team

4/10 Poor

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Amenities
The room was so small, could hardly move round it, And the landings shared bathroom was right next to us, so could hear everyone using bathroom.
Stayed 7 nights in Aug 2019
Response from Reef Lodges team on 30 Aug 2019
Dear guest, Thank you for staying with Blue Reef Lodge and thank you for taking the time to review. We're sorry to hear you did not enjoy your stay with us. Please bear in mind that we are a hostel, and as such we offer basic, clean convenient accommodation for guest's on a budget. Thank you again for your valuable review. Kind regards, Reef Lodges team

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was lovely and accommodating, let us store our bags before and after check out whilst we carry on exploring as we got there earlier than check in. I also lost my inhaler and i realised after i checked out and they was more than happy to search the room for me. We was lucky enough to get our own bathroom, not a shared one, the shower didnt drain quick enough so you ended up being stood in a pool of water in the shower but that didnt bother us. There was a kettle also in the room which was nice with tea and coffee, and a TV also. The double bed was more like a Super Kingsized. Only downside is it would of been nice to have a fan in the room as we was on the top floor and it was a warm weekend and the towels could of been a little bigger. Overall a great place!
Stayed 2 nights in Jul 2019
Response from Reef lodges team on 5 Aug 2019
Dear guest, Thank you for staying with Blue Reef Lodge and thank you for taking the time to review. We're so happy to hear you enjoyed your stay with us. We do have fans available for rent at our reception. We hope you will come back and stay with us again very soon. Thank you for your valuable review. Kind regards, Reef lodges team

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service
Blue reef is excellently located in the heart of Newquay. The family room was a little small and the children wouldn’t sleep in the bunk beds as far too high. Bathroom too small. Housekeeping could have been better as had to ask for clean towels, cups and toilet rolls, we stayed for 3 nights. Facilities were ok and we could get coffee/tea and light breakfast of toast or cereal. I did have pint out on one occasion that the bread had some green meldue on it. Having said that the staff were Very friendly and helpful.
Stayed 3 nights in May 2019
Response from Reef Lodges on 11 Jun 2019
Dear guest, Thank you for staying with Blue Reef Lodge and thank you for taking the time to review. We value all feedback to improve our services and we have definitely taken your comments on board. We hope you will come back and stay with us again very soon. Kind regards, Reef Lodges team

6/10 Okay

Verified traveler

Traveled with partner
Easy to reach on foot shops and seaside. Few road around are free parking.
Stayed 1 night in May 2019
Response from Reef lodges on 28 May 2019
Dear guest, Thank you so much for staying with Blue Reef Lodge and thank you for leaving feedback. We value all comments to improve our services and we're so happy to hear you enjoyed your stay with us. We hope to see you again very soon. Thank you again for your review. Kind regards, Reef lodges team

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great locations, very good pricing and the rooms were very spacious, I would definitely stay there again next time I am in Newquay. My only complaint was the walls are a bit thin which as a light sleeper wasn't ideal!
Stayed 3 nights in Apr 2019
Response from Reef Lodges team on 27 Apr 2019
Dear guest, Thank you so much for staying with Blue Reef Lodge and thank you for taking the time to review. We're so glad to hear you enjoyed your stay with us and we hope you will come back and stay again very soon. Thank you again for your kind review. Kind regards, Blue Reef Lodge

8/10 Good

Sara, lincoln

Liked: Staff & service
Good place to stay
Very lovely staff the one from Czech Republic especially :)
Stayed 9 nights in Aug 2018
Response from Blue Reef Lodge on 31 Aug 2018
Dear Sara, Thank you for staying with Blue Reef Lodge and thank you for taking the time to review. We're so happy to hear you enjoyed your stay with us and found our staff so helpful! We hope you will come back and stay with us again very soon. Thank you again for your kind review. Many thanks, Clare Blue Reef team

4/10 Poor

Daniel

Not quite a lodge
We booked a comfort triple and got downgraded to a budget triple. The accommodation itself was ok, quiet. The problem we had was that although it is a lodge it is operated as a a strict hotel with no access to any kitchen facilities or refrigeration. They have a bar type area downstairs but access to it is begrudgingly conceded, with access militantly enforced. I asked for the staff member to get some cheese out of the fridge, after she did not we went to get it ourselves and were told off by staff. This could all be easily fixed - a sunnier outlook by staff, and a more open policy of using kitchen facilities wouldn't cost much or anything and would make for a much nicer stay, anyone staying a while doesn't want to eat out all the time and use of kitchen facilities would greatly improve the stay.
Stayed 3 nights in Aug 2018
Response from Blue Reef team on 30 Aug 2018
Dear Daniel, Thank you for staying with Blue Reef Lodge and thank you for taking the time to review. We value all feedback from our guests and we have taken your comments on board. We do not change rooms after a reservation has been made without speaking with the guest. We apologise if your room did not meet your satisfaction on arrival however, we can only provide what is requested upon booking. Our reception staff are on hand to answer any queries or concerns you may have with your room and are happy to upgrade where possible. We hope you will stay with us again in the future and see the many changes we are making. Thank you again for your valuable review. Kind regards, Clare Blue Reef team

8/10 Good

l, spalding

Liked: Cleanliness, staff & service, room comfort
Good
Very good I’m back again on another trip thanks leo
Stayed 3 nights in Aug 2018
Response from Blue Reef Lodge on 8 Sep 2018
Dear Leo, Thank you for staying with Blue Reef Lodge and thank you for taking the time to review. We're so glad to hear you enjoyed your stay with us and we hope to see you back again very soon. Thank you again for your kind review. Kind regards, Clare Blue Reef team

6/10 Okay

Nazoorah, Leighton buzzard

Basic and convenient
Ideal location for beach/swim/surfing break. No allocated parking and double yellow lines majority of places, expensive for daily car parking (free between 4pm to 9am). Plenty of places to eat. No frills, relaxing and laid back. Staff on hand to help and deal with any queries. You may need to ask specifically for the room to be cleaned. Some rooms have shared bathroom - worked alright for us. Noisy outside as on main road. But if you enjoy the beaches all day, you will probably sleep soundly!
Stayed 5 nights in Jul 2018
Response from Blue Reef team on 9 Aug 2018
Dear Nazoorah, Thank you for staying with Blue Reef Lodge and thank you for taking the time to review. We value all feedback to improve our services and facilities. We're so glad to hear you enjoyed your stay in Newquay and found our staff so helpful! As advertised, we do not have parking on our premises but our staff are always happy to direct you to be best parking areas. As we are a hostel, our staff do not clean every day however, it can be requested at our reception and fresh towels and linen can be provided at any time with no additional cost. We do have a range of rooms available including shared and en-suite bathrooms to allow our guests the greatest possible choice for their budget and our staff are always have to upgrade you to another room where possible if you are unhappy at any time. We do hope you will come back and see us again very soon and maybe try one of our many en-suite rooms! Thank you again for your very valuable review. Kind regards, Clare Blue Reef team

10/10 Excellent

Malgorzata

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very pleased with Blue Reef Lodge service.
I am very happy with this hostel, we got what we paid for. Our room was tidy, beds were very comfy. Our neighbours were very quiet so we couldn't complain about anything. Lovely place to stay in with your family.
Stayed 3 nights in Jul 2018
Response from Blue Reef team on 9 Aug 2018
Dear Malgorzata, Thank you for staying with Blue Reef Lodge and thank you for taking the time to review. We're so pleased you enjoyed your stay with us and we hope to see you again at Blue Reef Lodge very soon. Thank you again for your kind review. Many thanks, Clare Blue Reef team

10/10 Excellent

Mr R R Hounslow

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exceptional
Great location Sorted us out exceptionally.
Stayed 2 nights in Jul 2018
Response from Blue Reef team on 9 Aug 2018
Dear Mr Hounslow, Thank you for staying with Blue Reef Lodge and thank you for taking the time to review. We're so glad to hear that you enjoyed your stay with us and we hope to see you again very soon. Thank you again for your very kind review. Many thanks, Clare Blue Reef team

2/10 Terrible

Lachezar

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Reef Lodges Team on 16 Jun 2018
Dear Lachezar! Thank you for your review. Kind Regards

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2019
Response from Reef Lodges on 3 May 2019
Thank you for staying with Blue Reef Lodge and thank you for your great rating. We hope you will come back and stay with us again very soon. Kind regards, Blue Reef Lodge