Terrace/patio

Reviews of Sonesta ES Suites New Orleans Convention Center

3.5 out of 5
Sonesta ES Suites New Orleans Convention Center
345 St Joseph St., New Orleans, LA

Reviews

8.6

Excellent

Rating 10 - Excellent. 942 out of 1692 reviews" "
Rating 8 - Good. 409 out of 1692 reviews" "
Rating 6 - Okay. 176 out of 1692 reviews" "
Rating 4 - Poor. 80 out of 1692 reviews" "
Rating 2 - Terrible. 85 out of 1692 reviews" "

8.4/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Frederick

Liked: Cleanliness
Stayed 2 nights in May 2024
Response from Customer Service on 17 May 2024
Frederick, thank you for sharing your feedback. The team values your insight and looks forward to the opportunity to provide you with an enhanced experience in the future.

10/10 Excellent

John

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very well maintained,really nice pool and patio plenty of room for privacy.this is a great family location
Stayed 5 nights in May 2024
Response from Customer Service on 16 May 2024
John, thank you for your wonderful review! The team at Sonesta ES Suites New Orleans Convention Center is pleased to hear that you enjoyed the well-maintained facilities, the pool, and the spacious patio. We're glad you found it to be a great family location. We're looking forward to welcoming you back for another fantastic stay!

6/10 Okay

Albert

Traveled with partner
Liked: Cleanliness
The property is ok however needs some updating, overall not too bad for the price
Stayed 5 nights in May 2024
Response from Customer Service on 15 May 2024
Albert, thank you for sharing your feedback. While we're glad you recognize our commitment to value, we acknowledge your comments on modernizing the premises. We assure you, our team is continuously striving to maintain and enhance our hotel facilities. We hope to have another chance to provide you with an improved experience in the future.

8/10 Good

Rashunn

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything overall was great I just felt like one of the front desk workers could have been a little more friendly but she wasn’t rude just not very seemingly approachable. I would definitely stay again because the rooms were nice and roomy!!!!!!
Stayed 2 nights in May 2024
Response from Customer Service on 15 May 2024
Rashunn, we appreciate your feedback regarding your stay at Sonesta ES Suites New Orleans Convention Center. It's great to hear that you enjoyed our spacious rooms. However, we have taken note of your observations about one of our colleagues at the front desk and will ensure our team continues to maintain a friendly and welcoming attitude. We're looking forward to seeing you again on your next visit.

10/10 Excellent

Terrance

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In a great spot
Stayed 4 nights in May 2024
Response from Customer Service on 15 May 2024
Terrance, we're delighted that your stay at Sonesta ES Suites New Orleans Convention Center was well-located for your needs. We hope to welcome you back in the near future and provide another superb experience.

10/10 Excellent

Traci

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
After arriving in town, we thought we would have to wait hours to check-in. Our plan was to just leave our luggage and then go check out a museum until 4. As soon as we walked in, we were greeted by staff who immediately was able to check us in. Our main concern after checking in was getting some good New Orleans food and the staff had plenty of recommendations! We tried a few and they were amazing. The staff was very welcoming and hospitable. My son loved the fact there was a lot to places to relax at the hotel after a day of walking. The hotel itself was closer to everything than we thought so we were pleasantly surprised at the convenience to the French Quarter, bus stops, streetcars and even the ferry! Next time we come to New Orleans (hopefully with my extended family) we are staying here!
Stayed 3 nights in May 2024
Response from Customer Service on 14 May 2024
Traci, your remarkably detailed feedback is greatly appreciated. It's heartening to learn you were able to experience early check-in upon your arrival at Sonesta ES Suites New Orleans Convention Center. We strive to make our guests feel welcome, so it's delightful to hear our team members were able to provide excellent food recommendations. We're also glad your son enjoyed our various relaxation spots and the hotel's proximity to local attractions was favorable. Looking forward to welcoming you and your extended family on your next visit to New Orleans!

10/10 Excellent

Antwan

Liked: Cleanliness, staff & service, property conditions & facilities
From the moment I arrived, the staff was nice, welcoming, and approachable. Everyone! From the people at the counter checking you into the maintenance staff I would pass by, to the people serving breakfast. This reminded me of what I was missing by staying in Airbnb. I would stay at this location again.
Stayed 2 nights in May 2024
Response from Customer Service on 15 May 2024
Antwan, it's wonderful to hear that you had such a positive experience at Sonesta ES Suites New Orleans Convention Center. We're thrilled that you found our team members welcoming and approachable, and that our services made you see the value of staying with us over Airbnb. We're looking forward to welcoming you back in the future.

10/10 Excellent

Edgard

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very organize
Stayed 3 nights in May 2024
Response from ABrumfield on 12 May 2024
Thank you Edgar! Organization is a key skill to great customer service. Thank you for recognizing ours.

10/10 Excellent

Victoria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like that every room has a couch!! Ac works great. Just a nice big clean room. Maybe 15-20 mins walking from the French quarter. A walk I enjoyed for 3 days straight. Every employee I spoke with was always very nice and helpful. They even had fresh popcorn in the lobby. The free breakfast isn’t anything fancy, but it’s just what you need at this price
Stayed 2 nights in May 2024
Response from Customer Service on 14 May 2024
Victoria, it's wonderful to hear that you appreciated the Sonesta ES Suites New Orleans Convention Center's spacious, tidy rooms, each equipped with a couch for added comfort. We're delighted to know that our efficient air conditioning was up to mark and that our location provided a pleasant walking distance to the French Quarter. It's always rewarding to hear when our team members are found to be nice and helpful, as customer service is integral to us. Also, glad that small touches like fresh popcorn in the lobby added to your satisfaction, and that you found our complimentary breakfast fitting. We look forward to welcoming you back on your next trip.

10/10 Excellent

Charles

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was AWESOME!!!
Stayed 1 night in May 2024
Response from Customer Service on 13 May 2024
Charles, thank you for your feedback! We're thrilled to hear about your experience with our exceptional team members at Sonesta ES Suites New Orleans Convention Center. Do come back soon for another memorable stay!

10/10 Excellent

Whitney

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Customer Service on 15 May 2024
Whitney, it's splendid to hear that your stay at our Sonesta ES Suites New Orleans Convention Center fulfilled your expectations. We appreciate your high score and hope to serve you again on your next trip to New Orleans!

10/10 Excellent

Larry, THORNTON

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is very helpful and kind. For the price paid, it is a great value! Walking distance to Bourbon St (about 20 minutes).
Stayed 3 nights in May 2024
Response from ABrumfield on 12 May 2024
Hello Larry! It is always a pleasure to see our staff provided excellent service. We also pride ourselves on having a prime location in the city.

10/10 Excellent

Antwan

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very friendly from the time you answered the hotel until the time you left will definitely stay here again
Stayed 2 nights in May 2024
Response from Customer Service on 13 May 2024
Antwan, we are thrilled to read about your positive experience at Sonesta ES Suites New Orleans Convention Center. Your comments about our team's friendliness are much appreciated, and we're delighted to hear of your plans to return. Looking forward to your next visit!

10/10 Excellent

Sarah

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay! All front desk employees were friendly and helpful. The pool area was nice. Breakfast was very good. We would stay here again!
Stayed 2 nights in May 2024
Response from Customer Service on 13 May 2024
Sarah, we're overjoyed to hear about your delightful stay at Sonesta ES Suites New Orleans Convention Center. It's tremendous to know that our cordial front desk team members and pool area added to your experience. We're glad you enjoyed our bountiful breakfast as well. We certainly look forward to welcoming you back in the future.

6/10 Okay

Brianna

Traveled with group, Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Blood was on towels in bathroom and NO PARKING , you’ll have to pay daily or get valet
Stayed 2 nights in May 2024
Response from Customer Service on 13 May 2024
Brianna, we regret to hear about the issues you encountered with the bathroom towels and parking. Cleanliness is a priority and it disappoints us to know it was not up to standard during your stay. In regards to the parking, we offer a range of options to cater for our guests' diverse needs and are sorry if this caused inconvenience. We appreciate the feedback as it helps us improve and hope to provide a more satisfying experience for your next visit.

8/10 Good

Gabrielle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2024
Response from Customer Service on 11 May 2024
Thanks for the 4/5 rating, Gabrielle!We're thrilled you enjoyed your time at Sonesta ES Suites New Orleans Convention Center so much! We look forward to sharing an even better experience with you soon. Have a lovely day!

10/10 Excellent

William

Business traveler
Liked: Cleanliness, staff & service
The property is in a good place. Near to the convention centre. The premises is clean and staff are nice.
Stayed 7 nights in Apr 2024
Response from Customer Service on 12 May 2024
William, it's wonderful to hear that you enjoyed your stay at Sonesta ES Suites New Orleans Convention Center. It's great that the location worked out well for you and you appreciated the cleanliness along with the pleasant interactions with our team members. We're eagerly looking forward to welcoming you back for another visit.

8/10 Good

john

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good friendly welcoming staff Convenient location One small complaint - breakfast should be open till 10am instead of 9:30am. Food was average.
Stayed 14 nights in Apr 2024
Response from Customer Service on 10 May 2024
John, we appreciate your kind words about the welcoming atmosphere at Sonesta ES Suites New Orleans Convention Center and its ideal location. We also thank you for your valuable feedback about the breakfast timings and quality. Your suggestion regarding extending the service time along with the desire for an enhanced food offering is duly noted and will be considered for future improvements. We're looking forward to welcoming you back on your next visit to New Orleans.

8/10 Good

Becky

Traveled with partner
Liked: Cleanliness, staff & service, amenities
We had a great stay. We enjoyed the breakfast, the size of the room and suite, and the bed was comfortable. The only negative was the shower head. The water came out like spikes. I've never experienced such an uncomfortable shower-head. It would be an easy switch out to one more comfortable with a softer spray.
Stayed 5 nights in May 2024
Response from Customer Service on 9 May 2024
Becky, thank you for sharing your review about the Sonesta ES Suites New Orleans Convention Center. We're delighted to hear you enjoyed the breakfast, appreciated the spacious room and found the bed cozy. We regret to hear about the showerhead, however. Our team is always looking for ways to improve, and comments like yours are immensely helpful. Your comfort is crucial to us, and we'll take note of this issue. We're glad your overall stay was pleasant and look forward to welcoming you back in the future.

10/10 Excellent

Sophia

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was so friendly and welcoming! The whole visit was delightful. We had a very clean room and access to anything we needed.
Stayed 4 nights in Apr 2024
Response from Customer Service on 5 May 2024
Sophia, it's truly encouraging to hear how much you appreciated the welcoming spirit of our Sonesta ES Suites New Orleans Convention Center team members. We're delighted you found your room to your liking and that you felt well-accommodated throughout your visit. Your kind feedback is highly valued and we hope to have the pleasure of welcoming you back soon.

10/10 Excellent

Si

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Customer Service on 4 May 2024
Si, thank you for your top rating of Sonesta ES Suites New Orleans Convention Center. It means the world to us! We're delighted that you enjoyed your stay and welcome you back anytime for another remarkable experience.

2/10 Terrible

patricia

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Customer Service on 4 May 2024
Patricia, it's concerning to see your rating without any review text. We'd appreciate if you could share more details about your experience so we can identify what went wrong and strive for improvement. Your feedback is crucial to us.

10/10 Excellent

Richard

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The ease of check-in and Check-out. The walking distance to things!
Stayed 2 nights in Apr 2024
Response from Customer Service on 1 May 2024
Richard, thank you for sharing your experience. We're thrilled that you found check-in and check-out at Sonesta ES Suites New Orleans Convention Center swift and convenient, and that our location made it easy for you to explore the surrounding attractions on foot. Your positive feedback is greatly appreciated and we hope to welcome you back in the near future!

10/10 Excellent

Iesha

Liked: Property conditions & facilities
Good loved it
Stayed 4 nights in Apr 2024
Response from Customer Service on 30 Apr 2024
Iesha, we're delighted to know that you had a great experience at Sonesta ES Suites New Orleans Convention Center. Nothing makes us happier than a satisfied guest. We're already looking forward to your next visit. Thank you for your review.

8/10 Good

Mario

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel , very friendly staff , comfortable rooms , the carpet in the rooms needs cleaning, also I would recommend to clean the patio area outside the rooms , it was dirty , and doesn’t look like it gets clean enough
Stayed 1 night in Apr 2024
Response from Customer Service on 30 Apr 2024
Mario, we're glad you found the Sonesta ES Suites New Orleans Convention Center to be a good hotel, and that our team members were friendly. We appreciate your feedback concerning the cleanliness of certain aspects of the hotel and assure you that continuous improvement is a key focus for us. We look forward to welcoming you back to an even more inviting environment in the future.

6/10 Okay

Mihail

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
Very very dirty. For this money very bad
Stayed 3 nights in Apr 2024
Response from Customer Service on 30 Apr 2024
Mihail, we regret hearing that your stay didn't meet your expectations regarding cleanliness. We pride ourselves on maintaining high standards, and it seems we may have missed the mark during your visit. Please rest assured, your feedback has been taken into account and will be evaluated for improvements. We appreciate your time and understanding.

8/10 Good

Camille

Traveled with family and small children
Liked: Staff & service, property conditions & facilities
I you have to request your room to be cleaned each day which is a hassle if you forget
Stayed 2 nights in Apr 2024
Response from Customer Service on 30 Apr 2024
Camille, we appreciate your valuable feedback. At Sonesta ES Suites New Orleans Convention Center, we've implemented the 'on request' cleaning service to offer more flexibility to our guests. While some people appreciate this, we understand that it can be a bit of an inconvenience if forgotten. We are exploring ways to ensure all our guests find the process straightforward and hassle-free. Thank you for choosing us and we hope to welcome you back soon.

6/10 Okay

YELLIE’s

Disliked: Cleanliness, property conditions & facilities
It was nice but my ac wasn’t working it was very hot and my bathtub was dirty
Stayed 1 night in Apr 2024
Response from Customer Service on 29 Apr 2024
Yellie, we appreciate your feedback. It's unfortunate that your stay encountered some impediments, specifically in terms of the air conditioning functionality and the cleanliness of the bathroom. Rest assured, our team members continuously strive to provide a comfortable, and clean environment for our guests. These issues will be addressed promptly. We hope you'll consider giving us another opportunity to serve you better.

10/10 Excellent

Wesley

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent management and staff! They go out of their way with friendliness and assistance. While the property was slightly dated, it was exceptionally clean. Great option for WW2 Museum.
Stayed 3 nights in Apr 2024
Response from Customer Service on 28 Apr 2024
Wesley, it's delightful to hear that you recognized the effort put in by the management and our team members at Sonesta ES Suites New Orleans Convention Center. Your comments regarding their friendliness and assistance truly warm our hearts. We're happy that our dedication to cleanliness met your expectations, despite the hotel's mature character. It's fantastic to learn that our hotel was the right fit for your visit to the WW2 Museum. We eagerly anticipate your return.

6/10 Okay

Nancy

Stayed 4 nights in Apr 2024

8/10 Good

Jose Michael

Location
Stayed 5 nights in Apr 2024
Response from ABrumfield on 27 Apr 2024
Hello Jose! Thank you for your review.

8/10 Good

Christopher

Traveled with group
Liked: Staff & service, amenities
Staff was friendly, especially the valet. Rooms were not cleaned, i.e., beds not made, towels not replaced. Had to ask for towels, oddly the front desk can't give towels out, unless housekeeping is present(?). The suites were large and are perfect for multiple people traveling together. Overall just above average. The facility is starting to look tired and slightly unkempt, but still a great space.
Stayed 2 nights in Apr 2024
Response from ABrumfield on 27 Apr 2024
Hello Christopher! Thank you for your review. I am sorry to hear about the lack of service during your stay. I will notify the proper management team for training and improvement of quality.

6/10 Okay

Takeeta

Liked: Cleanliness, staff & service
Stayed 3 nights in Apr 2024
Response from Customer Service on 28 Apr 2024
We appreciate the feedback, Takeeta.While it's great you enjoyed your time with us, we're disappointed your stay was anything less than perfect. We look forward to sharing a more positive experience with you soon.

8/10 Good

Brayden

Stayed 4 nights in Apr 2024
Response from abrumfield on 14 May 2024
Thank you Brayden

10/10 Excellent

Skyler, Cape Coral

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great hotel with wonderful service
Stayed 1 night in Apr 2024
Response from Customer Service on 25 Apr 2024
Skyler, it's heartening to hear you appreciated your stay at Sonesta ES Suites New Orleans Convention Center. We're delighted that you had a positive experience with our exceptional service. Your feedback brings joy to our team members who work tirelessly to ensure guests enjoy their stay. We eagerly look forward to welcoming you back.

6/10 Okay

Jeremy

Business traveler, Traveled with partner, Traveled with family
The room inside was dusty and not clean throughout.
Stayed 2 nights in Apr 2024
Response from Customer Service on 24 Apr 2024
Jeremy, it is regrettable to hear about experience with cleanliness during your stay. Ensuring a spotless environment is one of our high priorities, and we'll make sure to take your comments onboard for immediate improvement. We hope you'll consider giving us another chance in the future.

4/10 Poor

Kourtney

Liked: Staff & service
Disliked: Property conditions & facilities
Overall the staff was great, however, one room the AC didn’t work. I was told that it was of the placement of the room. Outside area was ok, I didn’t visit the pool, it was too many people. Their breakfast was like any other complimentary meal, nothing special.
Stayed 3 nights in Apr 2024
Response from Customer Service on 23 Apr 2024
Kourtney, we're grateful for your feedback. It's wonderful to hear that our team members were able to make a good impression. We regret, however, that certain aspects of your stay fell short of expectations. It's disappointing to know that you faced inconvenience with the cooling system in one of your rooms. We want to ensure all our guests are comfortable at all times, and this concern has indeed merited our immediate attention. We're also sorry that our breakfast didn't align with your preferences, and we'll consider your comments as we continually strive to improve our offerings. Despite these issues, we sincerely hope that you would consider giving us another chance in the future.

8/10 Good

Dan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was helpful for getting a taxi but could use a little more help at the front desk.
Stayed 2 nights in Apr 2024
Response from ABrumfield on 21 Apr 2024
Hi Dan! Thanks for your review. We always strive to have a team available to assistance with all your needs. I am sorry to hear we could not meet that expectation for you.

10/10 Excellent

Anton

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Polite and very friendly staff, a lot of options to dine in the area
Stayed 4 nights in Apr 2024
Response from Customer Service on 22 Apr 2024
Anton, it's wonderful to hear that you found our team members at Sonesta ES Suites New Orleans Convention Center polite and friendly. We are also glad that our location's variety of dining options added to your experience. We can't wait to welcome you back.

10/10 Excellent

Shameka

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They was nice and kindness
Stayed 1 night in Apr 2024
Response from Customer Service on 23 Apr 2024
Shameka, we're delighted to read your review of Sonesta ES Suites New Orleans Convention Center. It's wonderful to hear that our team members treated you with the kindness you deserved. We look forward to welcoming you back on your next visit to New Orleans Convention Center.

8/10 Good

Mona

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property exceeded my expectations in its customer service (getting a free upgrade), convenient location and breakfast buffet. The only downside was that my room was located next to the staircase door so I heard the door being opened and closed into the night and morning one night.
Stayed 2 nights in Apr 2024
Response from Customer Service on 21 Apr 2024
Mona, thank you for sharing your experience at Sonesta ES Suites New Orleans Convention Center. We're thrilled to hear that you appreciated our excellent customer service and enjoyed our convenient location as well as breakfast buffet. However, we apologize for any noise disruptions you experienced due to your room location. We value your feedback and hope to have the opportunity to serve you better in the future.

6/10 Okay

nicole

Traveled with family and small children
Liked: Staff & service
The staff was nice, very pleasant, the room just had some issues nothing major. We had to call the front desk to fix the television, then replace the television remote. We had to continuously as for more towels and wash clothes and housekeeping never came to clean the room, not even when we requested for the room to be clean. The room did have a damp carpet smell. But it was a safe place to stay and in walking distance of a lot downtown.
Stayed 3 nights in Mar 2024
Response from Customer Service on 21 Apr 2024
Nicole, we appreciate the feedback. It appears that there were some technical challenges with your entertainment system, for which we apologize. In addition, it seems you encountered some difficulties regarding linen replenishment and room cleaning. We aim to provide a vibrant and flawless living space so it's regrettable that this was not entirely your experience. The comments about the room's aroma are also noted. However, we're pleased to know that you found the location convenient and the surroundings safe. We hope to address these areas as we continuously work to enhance our guest experience.

10/10 Excellent

Traci

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2024
Response from Customer Service on 21 Apr 2024
Thank you for the 5 out of 5 rating, Traci!We're thrilled to see how much you enjoyed staying at Sonesta ES Suites New Orleans Convention Center. We look forward to hosting you again in the near future! Thank you again for sharing.

8/10 Good

Tim, Gold River

Liked: Cleanliness, staff & service, property conditions & facilities
Good base for nola
Stayed 8 nights in Apr 2024
Response from Customer Service on 19 Apr 2024
Tim, we're glad to hear that Sonesta ES Suites New Orleans Convention Center served as a solid foundation for exploring New Orleans. Thank you for choosing our hotel and taking the time to leave us this review. We hope to see you again soon!

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great manager. Please note there is a $250 charge on you CC for a hold you get back. Had one rude front desk person the first night when tv wasn't working right. Next morning the manager sent someone up and they fixed it right away. 3 blocks from St Charles Streetcar line. Get a pass, excellent way to get around. Approx 1 mile from Bourbon Street but much quieter at night. Property had a decent free breakfast, pool, weight room. We'd stay here again
Stayed 4 nights in Apr 2024
Response from Customer Service on 19 Apr 2024
Scott, thank you for sharing your experience at Sonesta ES Suites New Orleans Convention Center. We're pleased to hear the quick resolution of the TV issue and appreciate your patience with that. Your feedback on our manager's helpfulness is well received and will be shared with our team members. It's wonderful to know that our location, amenities, and overall ambiance met your expectations. We can't wait to welcome you again on your next visit to the city.

10/10 Excellent

Harry

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best things about the property was the staff, especially the general manager, Taylor Inscoe. He was very accommodating and very open to suggestions that he implemented while there. The room was excellent. We were able to walk to the French Quarters in about 10 or 15 minutes, so location was great. This was our first trip to New Orleans and plan to go back next spring and stay at the same hotel. There is no need to go elsewhere.
Stayed 7 nights in Apr 2024
Response from Customer Service on 18 Apr 2024
Harry, thank you for the glowing review! Your kind words about Sonesta ES Suites New Orleans Convention Center and our dedicated general manager, Taylor Inscoe, truly warms our hearts. It's also wonderful to hear you enjoyed the convenience of our location and the quality of your room. It makes us even happier knowing you're already planning to join us again next spring. We eagerly anticipate your return. Safe travels until then.

8/10 Good

Karl

Business traveler
Liked: Staff & service, amenities
The staff were great and helpful. It’s an older property so its age shows. The location is optimal for walking to the river, casino and French Quarter. It’s a good spot for a short or long stay.
Stayed 6 nights in Apr 2024
Response from Customer Service on 17 Apr 2024
Karl, it's wonderful to know that you found our team members at Sonesta ES Suites New Orleans Convention Center both great and helpful. We're thrilled that you enjoyed the prime location, providing easy access to local attractions. While our property has a rich history, we are always striving to provide modern comforts. Thank you for your kind feedback and we hope to have the opportunity to welcome you back, whether for a short or a long stay.

6/10 Okay

Richard

Traveled with partner
The hotel was close to the WWII museum. It was also close to the St Charles streetcar route. The hotel soundproofing between rooms was non existent.
Stayed 6 nights in Apr 2024
Response from Customer Service on 17 Apr 2024
Richard, it's wonderful to hear you appreciated our location's proximity to key city attractions. However, we regret any disruptions you may have experienced due to room insulation. We take your comfort and privacy seriously and we're continually implementing improvement measures based on guest feedback. Please know we value your insights and hope to welcome you back in the future.

10/10 Excellent

Skyler, Cape Coral

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room for the price
Stayed 1 night in Apr 2024
Response from Customer Service on 16 Apr 2024
Skyler, we're thrilled to hear that you found great value in your stay at Sonesta ES Suites New Orleans Convention Center. Providing a pleasant experience at a competitive price point is important to us. We can't wait to welcome you back!

6/10 Okay

Tiffany

Business traveler, Traveled with partner
The staff was good, and we were able to get extra coffee and towels when we needed them. But it took a while for these things to be delivered. The bed was really uncomfortable, very hard. My husband and I both had a difficult time getting comfortable and getting sleep.The shower was also very uncomfortable. The water shot out very 'sharply' and made you feel like you were being stabbed. We were unable to adjust this, and we asked the staff on our first night there, but they never came up to try and fix it even though they said they would. We were there 4 nights, so this was an on going issue throughout our stay. The breakfast was great though. Always hot and fresh with plenty of variety.
Stayed 4 nights in Apr 2024
Response from Customer Service on 16 Apr 2024
Tiffany, thank you for taking the time to share your thoughts. We're glad our team members could assist you with extra amenities, and that our breakfast variety met your expectations. It's concerning however to hear about the difficulties you experienced during your stay. We apologize for any delay in delivering requested items, discomfort relating to the bed and any inconvenience with the shower. These matters will be reviewed for necessary improvements. We appreciate your patience and hope you will give us a chance to better serve you in the future.