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Reviews of Bask Hotel at Big Rock Landing

3.5 out of 5
Bask Hotel at Big Rock Landing
814 Shepard Street, Morehead City, NC

Reviews

9.2

Wonderful

Rating 10 - Excellent. 607 out of 846 reviews" "
Rating 8 - Good. 165 out of 846 reviews" "
Rating 6 - Okay. 48 out of 846 reviews" "
Rating 4 - Poor. 16 out of 846 reviews" "
Rating 2 - Terrible. 10 out of 846 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

JoCarol

Liked: Staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Barry Eagle on 28 May 2024
Thank you for your rating. Barry Eagle, Owner

10/10 Excellent

francesca

Stayed 2 nights in Mar 2024
Response from Barry Eagle on 21 May 2024
Thank you for your rating. Barry Eagle, Owner

8/10 Good

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Barry Eagle on 20 May 2024
Thank you for your rating. Barry Eagle, Owner

6/10 Okay

Jan

Traveled with group
Liked: Staff & service
This property was ok. The rooms/suites did not have a desk from which to work but rather it had a table and two hard chairs. Paying $7 to park and $1.50 for the room safe are unnecessary. The bathroom was small and had a corner step into tub which was difficult to get in and out. The toilet and mirror were not clean. All in all I probably would not stay here again if other choices were available.
Stayed 2 nights in May 2024
Response from Barry Eagle on 17 May 2024
Thank you for your review. I want to sincerely apologize for the issues that you encountered. I take your concerns very seriously and have reached out to our on-site management team in order to address your concerns promptly and our staff accordingly. We hope you were still able to enjoy your time in the area. Barry Eagle, Owner

10/10 Excellent

Claudia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean
Stayed 1 night in May 2024
Response from Barry Eagle on 17 May 2024
Thank you for your review. I am happy to hear that you enjoyed our cleanliness! We look forward to seeing you again. Barry Eagle, Owner

10/10 Excellent

Tina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were nice. The location was perfect. The hotel was clean.
Stayed 2 nights in May 2024
Response from Barry Eagle on 3 May 2024
Thank you for your review. I am happy to hear that you enjoyed our cleanliness, friendly staff, and location! We look forward to seeing you again. Barry Eagle, Owner

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was awesome. They were knowledgeable and helpful. The room was clean, nice mattress and pillows. The sheets smelled freshly washed.
Stayed 1 night in Apr 2024
Response from Barry Eagle on 24 Apr 2024
Thank you for your review. I am happy to hear that you enjoyed our friendly staff and cleanliness! We look forward to seeing you again. Barry Eagle, Owner

4/10 Poor

susan

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Great view of the water. First two nights next door occupants very noisy until 2-230am. We were on top floor, HVAC unit extremely loud above us and sounded as though it was malfunctioning, not just loud motor noise, during entire stay. There was a posting in the room that the unit may make noise, but it was extreme. Bathroom could use a bit more cleaning. Shower was clogged first two mornings.
Stayed 3 nights in Apr 2024
Response from Barry Eagle on 23 Apr 2024
Thank you for your review. I am glad to hear that you enjoyed our hotels views! Your feedback will be addressed with our on-site team so that we will improve in the future. We hope that you will consider staying with us again when you travel back to the area. Barry Eagle, Owner

10/10 Excellent

Julia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Barry Eagle on 23 Apr 2024
Thank you for your rating. Barry Eagle, Owner

10/10 Excellent

Michael

Stayed 2 nights in Apr 2024
Response from Barry Eagle on 13 May 2024
Thank you for your rating. Barry Eagle, Owner

10/10 Excellent

Jane

Traveled with partner
Amazing location and terrific value, will definitely come back.
Stayed 1 night in Apr 2024
Response from Barry Eagle on 19 Apr 2024
Thank you for your review. I am happy to hear that you enjoyed your overall stay with us! We look forward to seeing you again. Barry Eagle, Owner

10/10 Excellent

Shauna

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Newly remodeled, clean and comfortable
Stayed 1 night in Apr 2024
Response from Barry Eagle on 14 Apr 2024
Thank you for your review. I am happy to hear that you enjoyed your overall stay with us! We look forward to seeing you again. Barry Eagle, Owner

10/10 Excellent

Kimberly

Liked: Staff & service
Excellent customer service—Tiffany rocks!
Stayed 1 night in Apr 2024
Response from Barry Eagle on 9 Apr 2024
Thank you for your review. I am happy to hear that you enjoyed our friendly staff! We look forward to seeing you again. Barry Eagle, Owner

10/10 Excellent

Douglas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was located right on the water and easily walkable to restaurants and bars.
Stayed 2 nights in Apr 2024
Response from Barry Eagle on 8 Apr 2024
Thank you for your review. I am happy to hear that you enjoyed the location of our hotel! We look forward to seeing you again. Barry Eagle, Owner

6/10 Okay

Nancy

There is construction going on until 2025 in front of property so construction beeping and noise all day. Be careful booking on Expedia and call hotel to ensure you are getting an ocean view/front the pictures that Expedia uses aren’t representative of room you are getting they are generic photos so better to Book directly with hotel to ensure you are getting an ocean view if that is what you are paying for
Stayed 2 nights in Mar 2024
Response from Owner on 18 Mar 2024
Thank you for your review. I want to sincerely apologize for the booking and photo issue that you encountered. I take your concerns very seriously and have reached out to our on-site management team in order to address your concerns promptly and our staff accordingly. I hope that you were still able to enjoy your time in Morehead City. Barry Eagle, Owner

6/10 Okay

Mary

Business traveler
Liked: Cleanliness, staff & service
The hotel was chosen in part because it offered a free breakfast. The quality of the breakfast was uninspiring with limited choices and barely average in taste and presentation.
Stayed 2 nights in Feb 2024
Response from Barry Eagle on 29 Feb 2024
Thank you for your review. I want to sincerely apologize for the issues that you encountered. I take your concerns very seriously and have reached out to our on-site management team in order to address your concerns promptly and our staff accordingly. We hope you were still able to enjoy your time in the area. Barry Eagle, Owner

10/10 Excellent

Nathan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed in the 1 bedroom queen suite with a kitchen; it was like a mini apartment. It was clean, quiet and the staff was always helpful and friendly. The area around the hotel was nice as well. Many restaurants and shops to walk to. We enjoyed the coffee shop just adjacent to the parking lot! Atlantic Beach was a short ride and had lots of public parking. Fort Monroe and the aquarium is a great spot to check out as well! There's lots more to do and we'll check out other spots next time! :) We had a totally awesome weekend getaway.
Stayed 3 nights in Feb 2024
Response from Barry Eagle on 19 Feb 2024
Thank you for your review. I am happy to hear that you enjoyed our friendly staff, cleanliness, and location! We look forward to seeing you again. Barry Eagle, Owner

10/10 Excellent

William

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Staff is fantastic, location is beautiful, very comfortable area
Stayed 1 night in Feb 2024
Response from Barry Eagle on 19 Feb 2024
Thank you for your review. I am happy to hear that you enjoyed our friendly staff and location! We look forward to seeing you again. Barry Eagle, Owner

10/10 Excellent

Chris

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was awesome. We loved the property and Would stay again!!
Stayed 2 nights in Feb 2024
Response from Barry Eagle on 12 Feb 2024
Thank you for your review. I am happy to hear that our friendly staff! We look forward to seeing you again. Barry Eagle, Owner

10/10 Excellent

Dave

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Barry Eagle on 12 Feb 2024
Thank you for your rating. Barry Eagle, Owner

4/10 Poor

Stephen

Traveled with partner
Disliked: Staff & service, amenities
There was an error between Expedia and the property but Kelly the front desk clerk solved it quickly. The “boxed” breakfast was not appealing at all. They had limited cleaning services available. So we were handed a plastic bag with extra pillows we requested and had to put the pillow cases on ourselves. And fresh towels which are not offered but you can pick some up and we were given trash bags to empty our own trash or live with it in the room. Stay somewhere else.
Stayed 2 nights in Feb 2024
Response from Barry Eagle on 9 Feb 2024
Thank you for your review. I am glad to hear that our staff was friendly and accommodating! However, I want to sincerely apologize for the amenity issues that you encountered. I take your concerns very seriously and have reached out to our on-site management team in order to address your concerns promptly and our staff accordingly. We hope that you will consider staying with us again when you travel back to the area. Barry Eagle, Owner

8/10 Good

Ken

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient to family in Morehead City My room 807 was just OK the Hotel seems to be getting long in the tooth - I should have booked the Hampton Inn
Stayed 1 night in Feb 2024
Response from Owner on 9 Feb 2024
Thank you for your review. I am glad to hear that you enjoyed our hotels location! Your feedback will be addressed with our on-site team so that we will improve in the future. We hope that you will consider staying with us again when you travel back to the area. Barry Eagle, Owner

10/10 Excellent

Bryan

Liked: Staff & service, amenities, property conditions & facilities
This is a first class hotel with first class staff. You walk everywhere and experience Morehead City waterfront. If you are planning a trip to Morehead this is the hotel you want. Right on the water, well lit everywhere, very quiet and very safe. You won't be disappointed.
Stayed 1 night in Dec 2023
Response from Barry Eagle on 22 Dec 2023
Thank you for your review. I am happy to hear that you enjoyed our friendly staff and location! We look forward to seeing you again. Barry Eagle, Owner

6/10 Okay

kimberly

Stayed 1 night in Dec 2023
Response from Barry Eagle on 2 Feb 2024
Thank you for your rating. Barry Eagle, Owner

10/10 Excellent

saladeen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is where you wanna be in Morehead!
This is clearly the premier hotel in the area! I come here yearly and have yet been disappointed. Great room and a terrific staff is the complete one-two punch to a wonderful visit. Close everything and just overall five stars!
Stayed 2 nights in Nov 2023
Response from Barry Eagle on 18 Dec 2023
Thank you for your review. I am happy to hear that you enjoyed our friendly staff and location! We look forward to seeing you again. Barry Eagle, Owner

8/10 Good

Barbara

Stayed 1 night in Dec 2023
Response from Barry Eagle on 2 Feb 2024
Thank you for your rating. Barry Eagle, Owner

10/10 Excellent

Cindy

Stayed 1 night in Dec 2023
Response from Barry Eagle on 14 Dec 2023
Thank you for your rating. Barry Eagle, Owner

8/10 Good

ivo, Parkton

Just a nice welcoming property, with large rooms, great views, a variety a several restaurants within 5 minutes walking, charter fishing boats … the lobby in the morning filled with the aroma of fresh coffee … have returned to this place several times over the last few years
Stayed 3 nights in Dec 2023
Response from Barry Eagle on 12 Dec 2023
Thank you for your review. I am happy to hear that you enjoyed the location of our hotel! We look forward to seeing you again. Barry Eagle, Owner

6/10 Okay

Krystal

Business traveler, Traveled with family
Liked: Property conditions & facilities
The breakfast option was not good. The shower was very dirty with mold (black and pink). There was no hot water for my shower in the morning. Walls very very thin. Great location! Walk to restaurants. Pretty lobby.
Stayed 1 night in Nov 2023
Response from Barry Eagle on 21 Nov 2023
Thank you for your review. I was very disappointed to hear that overall your stay with us failed to meet and exceed your expectations. I asked that our management reach out to see what else we can do and to ensure that there is nothing further you would like to discuss. We hope that you still had safe travels overall. Barry Eagle, Owner

10/10 Excellent

Larry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is our second trip there and loved the place! The staff was very friendly. The room was clean and the view amazing! Will definitely stay there again
Stayed 2 nights in Oct 2023
Response from Barry Eagle on 7 Nov 2023
Thank you for your review. I am happy to hear that you enjoyed our friendly staff and cleanliness! We look forward to seeing you again. Barry Eagle, Owner

8/10 Good

Kenneth

Stayed 1 night in Oct 2023
Response from Barry Eagle on 23 Oct 2023
Thank you for your rating. Barry Eagle, Owner

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing Stay!
This was our first time staying at Bask Hotel and I couldn't be happier. We arrived late but Drew was the absolute best with our check in and very helpful getting us settled. Our stay was super the room was clean and spacious. Tiffany at the front desk was amazing throughout our stay, very helpful and was so kind to myself, my children and my granddaughter. I couldn't have asked for better service. I will most definitely be staying again!
Stayed 2 nights in Oct 2023
Response from Barry Eagle on 12 Oct 2023
Thank you for your review. I am happy to hear that you enjoyed our friendly staff! We look forward to seeing you again. Barry Eagle, Owner

8/10 Good

Jon-David Everhart

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our Stay at the Bask
Our stay was very good and we would stay there again. The staff was very nice and helpful. Just a couple small things kept me from choosing “Excellent” on the options. We had three people and they only left two sets of towels/washcloths. We didn’t realize this until we were showering and didn’t want to make a trip down to ask for more, so we just made it work. Hotel hallways kind of have that musty old hotel smell. Breakfast was included, but you choose what you want from a very limited menu the day before. It arrives at your door in boxes. I just prefer hotels with a breakfast area that you can come down and pick out what you want there.
Stayed 1 night in Oct 2023
Response from Barry Eagle on 8 Oct 2023
Thank you for your review. I am glad to hear that you enjoyed our friendly staff! Your feedback will be addressed with our on-site team so that we will improve in the future. Barry Eagle, Owner

10/10 Excellent

Juerg

Traveled with family
Perfect
Stayed 1 night in Sep 2023
Response from Barry Eagle on 4 Oct 2023
Thank you for your review! I am happy to hear that you enjoyed your overall stay with us and we look forward to seeing you again. Barry Eagle, Owner

10/10 Excellent

Michael, Sagamore Beach

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great and friendly service. Very welcoming. :)
Stayed 2 nights in Sep 2023
Response from Barry Eagle on 2 Oct 2023
Thank you for your review. I am happy to hear that you enjoyed our friendly staff! We look forward to seeing you again. Barry Eagle, Owner

10/10 Excellent

Daniel

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Bask is a keeper!
First time at the Bask and wow was it worth it! Greatly surprised when I got to our room! It was a King suite with sofa bed...has a full kitchen and large counter! Beautiful waterfront view with balcony. I almost booked at Hampton Inn just down the road, but so glad I booked at the Bask. If you can, ask for one of the x05 rooms! Will come back again sometime!
Stayed 3 nights in Sep 2023
Response from Barry Eagle on 29 Sep 2023
Thank you for your review! I am happy to hear that you enjoyed our amenities. We look forward to seeing you again. Barry Eagle, Owner

8/10 Good

Stephanie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely room with a great water view on 10th floor. No problem using elevator. Close to shopping, Fort Macon. and restaurants on the water. Everyone very helpful.
Stayed 1 night in Sep 2023
Response from Barry Eagle on 29 Sep 2023
Thank you for your review! I am happy to hear that you enjoyed our location and friendly staff. We look forward to seeing you again. Barry Eagle, Owner

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thanks for a great stay
Stayed 1 night in Sep 2023
Response from Barry Eagle on 27 Sep 2023
Thank you for your review. I am happy to hear that you enjoyed your stay with us! We look forward to seeing you again when you travel back to the area. Barry Eagle, Owner

10/10 Excellent

Tiffany

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Barry Eagle on 27 Sep 2023
Thank you for your rating. Barry Eagle, Owner

8/10 Good

Charles

Stayed 2 nights in Sep 2023
Response from Barry Eagle on 16 Oct 2023
Thank you for your rating. Barry Eagle, Owner

10/10 Excellent

Patricia A

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would have liked to be in a more commercial area
Stayed 1 night in Sep 2023
Response from Barry Eagle on 19 Sep 2023
Thank you for your review. I am glad to hear that you enjoyed your overall stay with us! However, I want to sincerely apologize for the location issue that you encountered. Your feedback will be addressed with our on-site team so that we will improve in the future. We hope that you will consider staying with us again when you travel back to the area. Barry Eagle, Owner

4/10 Poor

Verified traveler

Disliked: Staff & service
Great view. Sub par service
We have stayed here 4-5 times over the years. It has really fallen off lately. It used to be perfect each time. The last two times we stayed have been sub par wit several issues. The worst part is that the staff offers no solutions. Most seem to not want to be there. Customer service was very minimal. Sarcastic people at the front desk. Overheard a housekeeper complaining about guests, other staff members, and god knows what else. The staff did, however, put on a SUPER BIG turd-eating grin as they listen to my concerns and tell me they are sorry!
Stayed 2 nights in Sep 2023
Response from Barry Eagle on 19 Sep 2023
Thank you for your review. I was very disappointed to hear that overall your stay with us failed to meet and exceed your expectations. I asked that our management reach out to see what else we can do and to ensure that there is nothing further you would like to discuss. We hope that you still had safe travels overall. Barry Eagle, Owner

10/10 Excellent

Andrew

Stayed 1 night in Sep 2023
Response from Barry Eagle on 8 Oct 2023
Thank you for your rating. Barry Eagle, Owner

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful suite
Beautiful and spacious suite! Unfortunately we only stayed one night. Our only suggestion would be putting in a pillow top mattress. Staff was very helpful.
Stayed 1 night in Sep 2023
Response from Barry Eagle on 11 Sep 2023
Thank you for your review. I am happy to hear that you enjoyed our friendly staff and spacious suites! We look forward to seeing you again when you travel back to the area. Barry Eagle, Owner

2/10 Terrible

Suzie

Stayed 1 night in Sep 2023
Response from Barry Eagle on 28 Sep 2023
Thank you for your review. I was very disappointed to hear that overall your stay with us failed to meet and exceed your expectations. I asked that our management reach out to see what else we can do and to ensure that there is nothing further you would like to discuss. We hope that you still had safe travels overall. Barry Eagle, Owner

10/10 Excellent

Marilyn

Traveled with family
Liked: Amenities
Enjoyed our stay very much. Great location and beautiful view of the water
Stayed 1 night in Sep 2023
Response from Barry Eagle on 7 Sep 2023
Thank you for your review. I am happy to hear that you enjoyed the location of our hotel! We look forward to seeing you again when you travel back to the area. Barry Eagle, Owner

10/10 Excellent

Laura

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Second time staying at this property! We love it here. Wonderful view!
Stayed 1 night in Sep 2023
Response from Barry Eagle on 6 Sep 2023
Thank you for your review. I am happy to hear that you enjoyed your stay! We look forward to seeing you again when you travel back to the area. Barry Eagle, Owner

6/10 Okay

Julien

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Room comfort
I really wanted to love it
This is one of my most difficult review. I loved the place, the views are stunning, the room was clean and all the staff members that i interact with were very nice and professional but the air conditioning units are installed in the rooms and are so loud, we could not sleep in the bed. We tried to move to the sofa bed, than put the mattress on the floor in the storage room nothing worked and to add pain to misery no continental breakfast as advertised just a breakfast sandwich. I really wanted to love the place, the staff deserves an upgrade from Wyndham to make that place perfect. I guess the choice is to turn off your AC or not sleep.
Stayed 1 night in Sep 2023
Response from Barry Eagle on 6 Sep 2023
Thank you for your review. I am glad to hear that you enjoyed our friendly staff and cleanliness! However, I want to sincerely apologize for the air conditioning, bed, and breakfast issues that you encountered. Your feedback will be addressed with our on-site team so that we will improve in the future. We hope that you will consider staying with us again when you travel back to the area. Barry Eagle, Owner

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Yes!
Stayed 3 nights in Sep 2023
Response from Barry Eagle on 5 Sep 2023
Thank you for your review. I am happy to hear that you enjoyed your stay! We look forward to seeing you again when you travel back to the area. Barry Eagle, Owner

6/10 Okay

Scott

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One bedroom stayed unusually warm and the carpet was disgusting. Other than that it was nice and a great area to stay.
Stayed 1 night in Aug 2023
Response from Barry Eagle on 5 Sep 2023
Thank you for your review. I was very disappointed to hear that overall your stay with us failed to meet and exceed your expectations. I asked that our management reach out to see what else we can do and to ensure that there is nothing further you would like to discuss. We hope that you still had safe travels overall. Barry Eagle, Owner