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Reviews of Casa Polanco Hotel Boutique

5 out of 5
Casa Polanco Hotel Boutique
84 Luis G. Urbina Polanco III Sección, Mexico City, CDMX

Reviews

10

Exceptional

Rating 10 - Excellent. 19 out of 20 reviews" "
Rating 8 - Good. 1 out of 20 reviews" "
Rating 6 - Okay. 0 out of 20 reviews" "
Rating 4 - Poor. 0 out of 20 reviews" "
Rating 2 - Terrible. 0 out of 20 reviews" "

10/10

Cleanliness

10/10

Staff & service

10/10

Amenities

10/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

10/10 Excellent

Nadine

Stayed 4 nights in Mar 2024

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024

10/10 Excellent

Paul

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel
Stayed 1 night in Dec 2023

10/10 Excellent

Scott

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel in Mexico City will always be my first choice. Walkable to restaurants, shopping, etc. Loved our suite, amenities, garden seating, library for chilling, food! Thank you to the staff for making our stay perfect.

10/10 Excellent

Brett

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Place to Stay in Polanco
Fantastic charming home away from home. The service is some of the best I have ever experienced. Will be back!
Stayed 2 nights in Aug 2023
Response from GM on 2 Sep 2023
Dear Brett,Thank you very much for taking the time to write this comment after your visit to our hotel.We are very happy to know that your experience has been to your liking.It will be a pleasure for us to welcoming you again soon.

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best of CDMX!
Absolutely incredible, top notch, cannot wait to return. Beautiful old mansion, fabulous and safe neighborhood, easy walk ability! Jonathon took hospitality to the next level and made our stay extra special. This is luxury at its finest!
Stayed 2 nights in Aug 2023
Response from GM on 28 Aug 2023
Dear Rebecca,I would like to express our sincere gratitude for your comment and for your preference for Casa Polanco it was a pleasure to host you during your las visit to Mexico City. We enjoy to host you it was a pleasure for us. We are glad to know that you enjoyed your stay.All the staff at Casa Polanco appreciate your comments.Hopefully we will host you again soon.

10/10 Excellent

Marissa

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We had a wonderful stay at Casa Polanco. The hotel was quiet, yet had a fun library and patio to socialize in. Great service.
Stayed 5 nights in Jun 2023
Response from Guest Services on 24 Jun 2023
Dear Marissa,We really appreciate your comment and your preference. It was a pleasure to host you on your last visit to Mexico City.Hopefully we will host you again soon.Thank YouVianey Miranda, Guest Services

10/10 Excellent

Sekiya

Stayed 2 nights in May 2023
Response from Guest Services on 24 Jun 2023
Dear Sekiya,We really appreciate your comment and your preference. It was a pleasure to host you on your last visit to Mexico City.Hopefully we will host you again soon.Thank YouVianey Miranda, Guest Services

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Casa Polanco is new and simply wonderful. We are seasoned travelers, and I can honestly say that this boutique hotels is beautiful and comfortable. The service is friendly and outstanding. I hope it remains this way over time.
Stayed 4 nights in Feb 2023
Response from General Manager on 12 Apr 2023
Thank you very much for your nice comments. It was a pleasure to have with us and we hope to see you again in Casa Polanco.María Jesús LópezGeneral Manager

10/10 Excellent

Miriam

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful boutique property in the heart of Polanco, loved the personalized service and high quality facilities.
Stayed 1 night in Oct 2022
Response from Casa Polanco on 1 Nov 2022
Dear Miriam,Thank you so much for trust in us, we will be glad to see you soon.Gracias,

10/10 Excellent

Arthur

Traveled with group
Liked: Staff & service, amenities, property conditions & facilities
This place is wonderfully chic and the staff is great!
Stayed 3 nights in Oct 2022
Response from Casa Polanco on 26 Oct 2022
Dear Arthur,Thank you so much for your preference, it was our pleasure to be your host.Gracias,

8/10 Good

LILIANA

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel boutique muy bonito
Personal muy amable, el hotel muy bonito, solo algunos inconvenientes’ el internet de la habitación no funcionaba y me toco una habitación un poco ruidosa y entraba Luz en la noche
Stayed 1 night in Jan 2024
Response from GM on 29 Jan 2024
Estimada Liliana,Muchas gracias por tomarte el tiempo de escribir este comentario después de la visita que hiciste a nuestro hotel.Estoy muy contento de la gran impresión que dejamos en usted y es para nosotros reconfortante leer que su experiencia haya sido de su total agrado como buscamos sean las de todos nuestros visitantes.Nos disculpamos de antemano por los inconvenientes durante su estancia.Esperamos vuelva pronto a visitarnos, será para nosotros un gusto.

10/10 Excellent

maria magdalena

Liked: Cleanliness, staff & service, property conditions & facilities
El mejor hotel boutique de mexico
Stayed 1 night in Oct 2023
Response from Guest Services on 3 Nov 2023
Buenos días!! Muchas gracias por los comentarios, estamos felices de saber que su estancia ha sido de su agrado, la esperamos nuevamente pronto en Casa Polanco

10/10 Excellent

SEBASTIAN

Stayed 1 night in Oct 2023
Response from Guest Services on 11 Nov 2023
Muchas gracias por tomarte el tiempo de escribir este comentario después de la visita que hiciste a nuestro hotel.Estoy muy contento de la gran impresión que dejamos en usted y es para nosotros reconfortante leer que su experiencia haya sido de su total agrado como buscamos sean las de todos nuestros visitantes.Esperamos vuelva pronto a visitarnos, será para nosotros un gusto.Los mejores deseos,

10/10 Excellent

Martha Daniela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from GM on 2 Oct 2023
Daniela,Muchas gracias por tomarte el tiempo de escribir este comentario después de la visita que hiciste a nuestro hotel.Estoy muy contento de la gran impresión que dejamos en usted y es para nosotros reconfortante leer que su experiencia haya sido de su total agrado como buscamos sean las de todos nuestros visitantes.Esperamos vuelva pronto a visitarnos, será para nosotros un gusto.Los mejores deseos,

10/10 Excellent

Philippe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel et service exceptionnel au coeur de Polanco!
Stayed 2 nights in Aug 2023
Response from Guest Services on 12 Aug 2023
Dear Philippe,Thank you very much for taking the time to write this comment after your visit to our hotel.We are very happy to know that your experience has been to your liking.We really appreciate your recommending us.It will be a pleasure for us to welcoming you again soon.

10/10 Excellent

Jose

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bello lugar, excelente atención personalizada.
Stayed 2 nights in Jun 2023
Response from GM on 3 Jul 2023
Buenos dias!! Estimado Sr.Fonseca,Muchas gracias por tomarse el tiempo de escribir este comentario después de la visita que hizo a nuestro hotel.Estamos muy contentos de la gran impresión que dejamos en usted y es para nosotros reconfortante leer que su experiencia haya sido de su total agrado como buscamos sean las de todos nuestros huéspedes.Esperamos vuelva pronto, será para nosotros un gusto.Los mejores deseos,

10/10 Excellent

ELSA

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2023
Response from Guest Services on 26 Jun 2023
Estimada Elsa,Agradecemos mucho que nos haya elegido para hospedarse en su pasada visita a la Ciudad de México. Realmente apreciamos su comentario, para Casa Polanco ha sido un placer poder tenerla con nosotros y deseamos que regrese nuevamente.Vianey Miranda, Guest Services

10/10 Excellent

Andres, BONITA

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente servicio!!! Muy bien ubicada, realmente vale la pena. La mejor opción para estar en Polanco.
Response from Casa Polanco on 30 Nov 2022
Estimado Andres,Muchas gracias por tu preferencia y por tu comentario, estaremos encantados de recibirlos nuevamente en un futuro.Esta es su casa!

10/10 Excellent

Andres, BONITA

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Oct 2022
Response from Casa Polanco on 16 Nov 2022
Hi Andres,Thank you for coming, we hope to see you again very soon.