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Reviews of The Hotel Windsor

5 out of 5
The Hotel Windsor
111 Spring Street, Melbourne, VIC

Reviews

8.8

Excellent

Rating 10 - Excellent. 560 out of 1002 reviews" "
Rating 8 - Good. 279 out of 1002 reviews" "
Rating 6 - Okay. 100 out of 1002 reviews" "
Rating 4 - Poor. 41 out of 1002 reviews" "
Rating 2 - Terrible. 22 out of 1002 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

2/10 Terrible

Karen

Disliked: Staff & service
Stayed 2 nights in May 2024
Response from Nick McLennan on 15 May 2024
Dear Karen, Thank you for reviewing your stay with us at The Royce. We hope that we may again have the pleasure of your company and in the future leave us with memories far more befitting. With my kindest regards,Nick McLennanGeneral Manager

4/10 Poor

Vanessa

Traveled with group
Disliked: Amenities, property conditions & facilities
Hotel is very tired, our bathroom sink was cracked paint in the hotel was chipped. I understand that it’s a heritage listed hotel however rooms were very noisy and cold. We could hear everything on the third floor. Had only three hours sleep due to the noise. The breakfast which we paid for was very average. Had to wait 15 minutes before we were seated and then it took more than half an hour to get our food which was semi cold.
Stayed 1 night in May 2024
Response from Nick McLennan on 15 May 2024
Dear Vanessa,Thank you for taking the time to write following your recent stay with us. I would like to offer my sincerest apologies for a stay left wanting and can guarantee improvements in the future. When next visiting Melbourne I hope that we may have the opportunity to welcome you back and leave you with memories far more befitting The Windsor. With my kindest regards,Nick McLennanGeneral Manager

6/10 Okay

Warwick Douglas

Traveled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The hotel is beautiful but it needs to be polished! There was chippy paint on the doors and on the baseboards. The shower sprayed all over the bathroom and left standing water on the floor. The carpet was old and warn and the armchair’s arms were dingy and dirty. The staff was extremely friendly, though, and the breakfast we prepaid for was really awesome!
Stayed 4 nights in Apr 2024
Response from Nick McLennan on 15 May 2024
Dear Douglas, Thank you for your honest feedback following your recent stay with us at The Windsor. It is wonderful to hear our team were ever so attentive and looked after you well. My apologies for your in room experience; please do rest assured only improvements on your next stay with us. With my kindest regards,Nick McLennanGeneral Manager

8/10 Good

Rachel Lee Robinson and Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Love this property, so close to shopping, dining & MCG. Only issue we had was the $50 per night charge on our credit card, not a pending transaction, an actual charge that was refunded at checkout. This is unnecessary and a little annoying.
Stayed 4 nights in Apr 2024
Response from Nick McLennan on 15 May 2024
Dear Rachel and Adrew, Thank you for your feedback following your recent stay with us. Thank you for bringing this to my attention. Please be assured I will address this with our team to ensure a far more seemless experience when next staying with us. With my kindest regards,Nick McLennanGeneral Manager

10/10 Excellent

Carrie

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I love the history!
Stayed 1 night in Apr 2024
Response from Nick McLennan on 15 May 2024
Dear Carrie, Thank you for your positive review following your recent stay with us. Looking forward to welcoming you back again soon. With my kindest regards,Nick McLennanGeneral Manager

10/10 Excellent

Joyce, Belmont

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stay here every time I’m in Melbourne Beautiful old world hotel
Stayed 2 nights in Mar 2024
Response from David G A Perry on 20 Apr 2024
Dear Joyce,With thanks for your regular patronage and most kind consideration in recommending to readers.With thanks and very best wishes,DavidDavid G A PerryGeneral Manager

8/10 Good

SIMON

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Old feel
Stayed 1 night in Apr 2024
Response from David G A Perry on 20 Apr 2024
Dear Simone,We sure have.141 years and counting.Glad to see that your stay was enjoyable.With thanks and very best wishes,DavidDavid G A PerryGeneral Manager

8/10 Good

John

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel. Had some trouble with Wifi but they addressed the issue.
Stayed 1 night in Apr 2024
Response from David G A Perry on 14 Apr 2024
Dear John,Delighted that you enjoyed your stay at The Windsor.Until next time my thanks and very best wishes,DavidDavid G A PerryGeneral Manager

10/10 Excellent

Gilbert, Dereel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Nick McLennan on 15 May 2024
Dear Gilbert, Thank you for your lovely feedback following your recent stay with us. Looking forward to welcoming you back again soon. With my kindest regards,Nick McLennanGeneral Manager

4/10 Poor

Sam

Disliked: Cleanliness, amenities, property conditions & facilities
Very dirty. It was like they didn't own a vacuum. Also the room was not cleaned before we got into it and the ppl before left underwear in the room. Would never stay there again.
Stayed 3 nights in Mar 2024
Response from David G A Perry on 20 Apr 2024
Dear Sam,Sincerest apologies.We had nothing in our Daily Log on this which is no excuse for such a state of affairs - rather we could not have offered immediate assistance).Hoping to have an opportunity to leave you with memories more befitting The Windsor in future.With thanks for bringing this to our attention and with very best wishes,DavidDavid G A PerryGeneral Manager.

8/10 Good

Robert, Sssafras

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Nick McLennan on 15 May 2024
Dear Robert, Thank you for reviewing your recent stay with us.Looking forward to welcoming you back again soon. With my kindest regards,Nick McLennanGeneral Manager

8/10 Good

Liz

Traveled with partner
Loved that it was old and had so much history. A bit dated but good fun. Staff were great and very helpful
Stayed 3 nights in Apr 2024
Response from David G A Perry on 11 Apr 2024
Dear Liz,Thanks for your kind words.Until next time, our thanks and best wishes,DavidDavid G A PerryGeneral Manager

6/10 Okay

Anveeta

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Lack of business facilities, no 24 hour dining as would be expected in a 5 star hotel. Also lacks facilities to eat between resteraunt close and bar opening. Pretty dissapointing for a beautiful old lady.
Stayed 2 nights in Apr 2024
Response from David G A Perry on 6 Apr 2024
Dear Anveeta,My apologies for no aligning expectations to experience.We endeavour to be as transparent as possible on this platform.Our Cricketers Bar serves Lunch and dinner daily, yet Room Service is limited.With thanks for the feedback,DavidDavid G A PerryGeneral Manager

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Nick McLennan on 15 May 2024
Dear Maria, Thank you for your five star review! Looking forward to welcoming you back again soon. With my kindest regards,Nick McLennanGeneral Manager

6/10 Okay

Maria

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Nick McLennan on 15 May 2024
Dear Maria, Thank you for reviewing your stay with us. We do hope that we may again welcome you back in the future and only improve on your previous stay. With my kindest regards,Nick McLennanGeneral Manager

10/10 Excellent

Ni

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and helpful stuff, beautiful building inside and outside. Great location, close to train and tram. Room is a bit old but clean. Poor sound insulation, can hear the hall and upstairs noise occasionally.
Stayed 3 nights in Mar 2024
Response from David G A Perry on 1 Apr 2024
Dear Guest,Thank you for your kind words and apologies for the disturbance.We shall endeavour to allocate a particularly quiet room in future.With sincere thanks and best wishes,DavidDavid G A PerryGeneral Manager

10/10 Excellent

Melinda

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely comfortable stay
Stayed 2 nights in Mar 2024
Response from David G A Perry on 1 Apr 2024
Dear Melinda,Perfect.With thanks and best wishes,DavidDavid G A PerryGeneral Manager

6/10 Okay

Lee

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Dated
Stayed 3 nights in Mar 2024
Response from David G A Perry on 1 Apr 2024
Dear Lee,My thanks for the feedback.With very best wishes,DavidDavid G A PerryGeneral Manager

8/10 Good

James

Traveled with family
Liked: Cleanliness, staff & service, amenities
Even though the hotel has obviously seen better days, we liked everything about it except the shower! The shower in our room, unfortunately did not want to run at a comfortable temperature and was either too hot or too cold. Otherwise, we really liked the while ambience.
Stayed 2 nights in Mar 2024
Response from David G A Perry on 1 Apr 2024
Dear James,Thanks for your generous review.We shall check the mixer water valves in your room. Apologies for the inconvenience.With thanks and best wishes,DavidDavid G A PerryGeneral Manager

8/10 Good

Jennifer

Traveled with group
Liked: Staff & service
I love this hotel and this is not my first visit. I’ve stayed and even held events here. The Windsor hotel exudes atmosphere and you can feel the history but sadly it is clearly hard to maintain and sadly it is not as well kept as it used to be. Its location was perfect for my stay. The staff in the dining room were very helpful. I would stay again.
Stayed 2 nights in Mar 2024
Response from David G A Perry on 1 Apr 2024
Dear Jennifer,Thank you for your kind words.We shall continue our efforts to improve.With thanks and very best wishes,DavidDavid G A PerryGeneral Manager

10/10 Excellent

Nicole

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely amazing hotel, history, beauty and welcoming
Stayed 4 nights in Mar 2024
Response from David G A Perry on 26 Mar 2024
Dar Nicole,Thank you.AMAZING!Unti next time, my thanks and best wishes,DavidDavid G A PerryGeneral Manager

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities
The property was older but elegant and well kept. They let me have early check in after a long international flight so I could sleep. I’m grateful they were happy to hold my luggage and get my room ready. Also, there’s a little breakfast/coffee shop just a block away. It was convenient to walk to the downtown area and a nice longer walk to the beautiful botanic gardens.
Stayed 1 night in Mar 2024
Response from David G A Perry on 21 Mar 2024
Dear Julie,Delighted that your stay at The Windsor was so enjoyable and served you well as a base for your Melbourne adventure.Thanks for sharing with readers.With thanks and very best wishes,DavidDavid G A PerryGeneral Manager

10/10 Excellent

Glen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Nick McLennan on 15 May 2024
Dear Glen, Thank you for your positive review following your recent stay with us. Looking forward to welcoming you back again soon. With my kindest regards,Nick McLennanGeneral Manager

10/10 Excellent

Gary

Liked: Staff & service, property conditions & facilities
Great location, the staff was excellent. The room was clean and the bed was superb.
Stayed 2 nights in Feb 2024
Response from David G A Perry on 4 Mar 2024
Dear Gary,Delighted that your stay proved so enjoyable.With thanks and very best wishes,DavidDavid G A PerryGeneral Manager

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the charm of the hotel, beautiful elegant. The staff were very helpful and were very accommodating with any requests. We had room service and the food was excellent
Stayed 10 nights in Feb 2024
Response from David G A Perry on 4 Mar 2024
Dera Susan,Perfect.Thanks for sharing with readers (who should be aware that Room Service is exclusively provided for dinner).Until next time my thanks and very best wishes,DavidDavid G A PerryGeneral Manager

6/10 Okay

Elyse

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 4 nights in Feb 2024

8/10 Good

Bianca

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Good location .
Stayed 2 nights in Feb 2024

10/10 Excellent

sharon

Traveled with partner
Liked: Staff & service, amenities
This is a wonderful classic old hotel. The breakfast was incredible. The staff were all terrific. But the randomly non-working lift was a huge problem. One out of the 2 lifts was broken our entire 4 night stay. The other lift often was not working. It cast a pall over what should have been a 5 star stay
Stayed 4 nights in Feb 2024
Response from David G A Perry on 25 Feb 2024
Dear Sharon,Apologies for one of our two lifts being Out of Service at such a busy time. This then kept some guests waiting a little too long for the one operating lift to reach them.Our Lift Company is hoping to have the problem fixed tomorrow.Really appreciate your kind words regarding the wonderful classic hotel with terrific staff and incredible breakfasts.With thanks and very best wishes,DavidDavid G A PerryGeneral Manager

10/10 Excellent

Tracey, Palmerston North

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful historic building and the biggest hotels room we could have expected. Excellent value for money and great location.
Stayed 2 nights in Feb 2024
Response from David G A Perry on 19 Feb 2024
Dear Tracey,Delighted that you enjoyed your stay.With thanks and very best wishes,DavidDavid G A PerryGeneral Manager

2/10 Terrible

Jesus

Traveled with partner
Liked: Cleanliness, property conditions & facilities
El hotel y los restaurantes muy bien. El personal de recepción muy malos, tardados, no resuelven nada para todo llaman al gerente, muy mal servicio y muy lento!
Response from David G A Perry on 16 Feb 2024
Estimado Huésped, (Esteemed Guest),My Spanish is limited to that I am afraid.A translation site shows:The hotel and restaurants very good. The front office staff very bad, tardy, don't solve anything for anything call the manager, very poor service and very slow!My sincere apologies for this lapse in standards.Hoping to have an opportunity in future of leaving you with memories more befitting The Windsor.With thanks for the feedback,DavidDavid G A PerryGeneral Manager

10/10 Excellent

Terrance

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay was wonderful and the staff were fantastic
Stayed 1 night in Feb 2024
Response from David G A Perry on 16 Feb 2024
Dear Terrance,Perfect.Thanks for sharing with readers.Until next time, my thanks and very best wishes,DavidDavid G A PerryGeneral Manager

8/10 Good

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our stay was very nice. Hotel was comfortable and walkable. Staff was friendly and answered all our questions.
Stayed 3 nights in Feb 2024
Response from David G A Perry on 15 Feb 2024
Dear Catherine,Thanks for taking the time to share with readers and for your kind words regarding our team members.Until next time, my thanks and very best wishes,DavidDavid G A PerryGeneral Manager

10/10 Excellent

Andy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Base for exploring the city
We stayed for 5 nights as part of a longer holiday in Australia. The hotel is on the edge of the CBD and perfect for access to the free tram system and the sports sector of the city
Stayed 5 nights in Jan 2024
Response from David G A Perry on 15 Feb 2024
Dar Andy,Perfect.Our thanks for choosing The Windsor for your 5 days in Melbourne as part of your Australian adventure.Wishing you both continued safe and wonderful travel experiences.With thanks and very best wishes,DavidDavid G A PerryGeneral Manager

6/10 Okay

David

Liked: Cleanliness, room comfort
Tired...
The hotel and service has a tired feeling. Concierge forgot to take our bags to our room and we had to then ask twice before receiving them. The shower was unuseable and when we informed the reception, the staff were at a loss on what to do or how to manage the situation.
Stayed 1 night in Feb 2024
Response from David G A Perry on 12 Feb 2024
Dear David,Sincere apologies. I know we had one bathroom issue placed in the Daily Log one evening for Engineering to address the next morning.I hope and I understand that with this guest a room move was offered.If we did not do this for you my apologies once more.With very best wishes,DavidDavid G A PerryGeneral Manager

10/10 Excellent

Sue

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious comfortable rooms. The staff are always friendly and accommodating.
Stayed 2 nights in Feb 2024
Response from David G A Perry on 12 Feb 2024
Dear SuePerfect. Thanks for sharing with readers.With very best wishes,DavidDavid G A PerryGeneral Manager

10/10 Excellent

Louise

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Nick McLennan on 15 May 2024
Dear Louise,Thank you for your most kind review following your recent stay with us. Looking forward to welcoming you back again soon. With my kindest regards,Nick McLennanGeneral Manager

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2024

10/10 Excellent

Brandon

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. Great lounge. Great restaurant. High fives all around!
Response from David G A Perry on 9 Feb 2024
Dear Brandon,High Fives indeed.Thank you.With very best wishes,DavidDavid G A PerryGeneral Manager

10/10 Excellent

Darryl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024

10/10 Excellent

David

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Initially we were given probably the smallest room in the hotel with a small blocked out window. The second room had two small windows which were darkened and you couldn't look outdated. We asked for an upgrade and for an extra $30AUS x 4 nights we went for it. Got a huge room with large windows facing the Parliament building. Why couldn't they have offered it to us sooner! But a great stay in this older icon of a hotel. The only drawback was that the restaurant isn't open in the summer for dinner!
Stayed 4 nights in Feb 2024
Response from David G A Perry on 8 Feb 2024
Dear DavidThanks so much for the feedback.We try and describe all eight room and suite types accurately. Delighted we got expectations aligned. Our Cricketer's Bar is open for dinner each day and out group has some of Australia's best restaurants a short walk away.With thanks and very best wishes,DavidDavid G A PerryGeneral Manager

8/10 Good

Loraine.

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We would have liked a separate shower in the bathroom as we are elderly .
Stayed 1 night in Feb 2024
Response from David G A Perry on 8 Feb 2024
Dear Loraine,Next time you book please call the hotel and check if we have availability on dates required as we have a handful of rooms and suites with walk in showers. Then book through Booking. Com.Alternatively book through Booking. Com and then call the hotel (- so long as you can cancel the booking if one is not available).With thanks and very best wishes,DavidDavid G A PerryGeneral Manager

10/10 Excellent

Edward

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The history and ambience of the property.
Stayed 8 nights in Jan 2024
Response from David G A Perry on 9 Feb 2024
Dear Edward,Delighted that your stay proved so enjoyable.With very best wishes,DavidDavid G A PerryGeneral Manager

10/10 Excellent

Mike

Stayed 4 nights in Jan 2024
Response from Nick McLennan on 15 May 2024
Dear Mike, Thank you for taking the time to reivew your stay with us. Looking forward to welcoming you back again soon. With my kindest regards,Nick McLennanGeneral Manager

6/10 Okay

Robyn

Traveled with family
Liked: Cleanliness, staff & service
Staff put us in a terrible room -two small singles - one a squeaks bed every time you moved. 1 small window room had no fibres like shown in pictures. We had paid for a superior room. I complained to desk the next morning and they moved us to a king bed superior room which was much more like for like.
Stayed 3 nights in Feb 2024
Response from David G A Perry on 9 Feb 2024
Dear Robyn,Glad that we could find a solution for you.FYI - we have checked your original room and the beds are in excellent order.With very best wishes,DavidDavid G A PerryGeneral Manager

10/10 Excellent

David, BURLINGTON

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024

10/10 Excellent

Bernard, Portland

Stayed 5 nights in Jan 2024
Response from Nick McLennan on 15 May 2024
Dear Bernard, Thank you for your five star review! Looking forward to welcoming you back again soon. With my kindest regards,Nick McLennanGeneral Manager

10/10 Excellent

Claudia, El Paso

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Jan 2024
Response from Nick McLennan on 15 May 2024
Dear Claudia, Thank you for your positive review following your recent stay with us. Looking forward to welcoming you back again soon. With my kindest regards,Nick McLennanGeneral Manager

8/10 Good

Teresita

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall, our stay was comfortable. The staff was very helpful and friendly. The location is great because it is on the free-zone tram lines and the area is quiet. We had issues in the room that was initially given to us but they were rectified quickly by moving us to another room. We will stay here again.
Stayed 2 nights in Jan 2024
Response from David G A Perry on 5 Feb 2024
Dear Teresita,Thank you for your confidence in us. Greatly appreciated.With very best wishes,DavidDavid G A PerryGeneral Manager

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The definitive Melboune choice
Fantastic hotel that's loaded with history, but modern and luxurious as the same time. Super high ceilings in the room, and just a great spacious feeling all over. Fantastic beds and bedding, and eveything else you'd want for. Plus, the location couldn't be better.
Stayed 4 nights in Jan 2024
Response from David G A Perry on 5 Feb 2024
Dear KevinPerfect.With very best wishes,DavidDavid G A PerryGeneral Manager

8/10 Good

Cecilia

Liked: Cleanliness, staff & service, amenities
The first room I checked-in has a defective air conditioning unit. I was sweating badly and it was really hot when I came in. Called reception and maintenance came and opened the locked window and it was better. He tried to check things out, but to no avail. Then I was informed that they will transfer me. The room where I got transferred was far better, it has it's own remote control for the air conditioning unit. Sometimes the remote control worked and responded to my settings. I suspected it was programmed at certain times. It got hotter or colder at times and I cannot control or amend the settings. Aside from this, my stay was great. Thank you.
Stayed 5 nights in Jan 2024
Response from David G A Perry on 5 Feb 2024
Dear Cecilia,Thank you.Unti next time, our thanks and very best wishes,DavidDavid G A PerryGeneral Manager