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Reviews of Thistle London Bloomsbury Park

3 out of 5
Thistle London Bloomsbury Park
126 Southampton Row, London, England

Reviews

7.4

Good

Rating 10 - Excellent. 199 out of 941 reviews" "
Rating 8 - Good. 416 out of 941 reviews" "
Rating 6 - Okay. 201 out of 941 reviews" "
Rating 4 - Poor. 80 out of 941 reviews" "
Rating 2 - Terrible. 45 out of 941 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

7.0/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

8/10 Good

James

Liked: Cleanliness, amenities, property conditions & facilities
Very clean and also a very convenient location. Desk staff were very pleasant and helpful and there was always someone at the desk. Only negative was after a long day walking and seeing the sites, we came back and room had not be cleaned and towels not replaced. We told staff and they sent someone right away. Breakfast was good. I would stay there again.
Stayed 4 nights in May 2024
Response from Jaime on 11 May 2024
Hello James,THank you for your feedback, im sorry to see that your room was serviced late however happt to see that they team looked ater you during your stay and managed to rectify the issue promptly.We hope toy see you again.Kind regards

8/10 Good

steven

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in May 2024
Response from Jaime on 11 May 2024
Hello Steven,You have not given us anyfeedback to woek on, we hope to see you in the near future so we can tunr your 4 into a 5.Kind regards,

8/10 Good

Andrew

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly and allowed us to check in an hour early without issue. Only negative was that the bathrooms are freezing in the morning, but that isn’t the properties fault! Would definitely recommend and stay here again.
Stayed 3 nights in Apr 2024
Response from Jaime on 3 May 2024
Hello Andrew,Im sorry to see that you were cold in the morning in the bathroom, we do have extra heaters to warm the rooms for future reference.we hope to see you back again.Kind regards

8/10 Good

Marissa

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was perfect! We loved having a central location to explore the city and being close to dining and sight seeing.
Stayed 2 nights in Apr 2024
Response from jaime on 3 May 2024
Hello Marrissa,Im happy to see that you have had a good experience, can you reach out to us to we can see where we could improve.Kind regards,

6/10 Okay

Brice

Disliked: Property conditions & facilities
Having only one small lift was a real nuisance.
Stayed 2 nights in Apr 2024
Response from Jaime on 3 May 2024
Hello Brice,Thank you for your feedback, We do only have one lift, unfortunately we dont have the space to put another one in, however our team are 24hrs and if any assistance with luggage is needed we are more than happy to help.Kind regards

6/10 Okay

Niall, Manchester

Traveled with partner
Check in very poor experience. Rooms dated and old fashioned.
Stayed 2 nights in Apr 2024
Response from Jaime on 3 May 2024
Hello Niall,Im very sorry to see that you had a bad experience, not much else was said so we could improve.If you could be so kind as to reach out to us directly we can look into it.Kind regards

10/10 Excellent

cjbuhler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were extremely helpful and courteous throughout the stay. The location was clean and met expectations for that hotel. The location is great, with proximity to sites, dining, shopping, and transportation.
Stayed 3 nights in Mar 2024
Response from Jaime on 3 May 2024
Hello Cjbuhler,Thank you for your feedback, we hope to see you with us again in the future.Kind regards

4/10 Poor

Alexander

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The place smelled horrible with no attempt to clean what caused the smell, the locks on the door were broken. Not enough time to get another hotel
Stayed 2 nights in Mar 2024
Response from Tanveer Shaik on 17 Mar 2024
Dear Alexander,I'm truly sorry to hear about your disappointing experience during your stay. It's deeply concerning to learn about the issues you encountered, including the unpleasant odor and broken locks. This is certainly not reflective of the standards we strive to uphold, and I apologize for the inconvenience and discomfort this caused. We take cleanliness and maintenance very seriously, and I assure you that we will address these issues immediately to ensure they are resolved for future guests. Your feedback is invaluable to us, and we appreciate you bringing these matters to our attention. If there's anything we can do to make amends for the shortcomings you experienced, please don't hesitate to let us know. Your comfort and satisfaction are our top priorities, and we're committed to ensuring a more pleasant experience should you choose to stay with us again in the future.Kind Regards,Tanveer ShaikReception Manager

8/10 Good

Carla

Stayed 3 nights in Feb 2024
Response from Tanveer Shaik on 20 Mar 2024
Dear Carla,Thank you so much for your feedback regarding your recent stay with us at Thistle Bloomsbury Park. It is our guest's valued comments, based on their individual experience, that assist us in continually improving our service standards so thank you again for taking the time to provide us with feedback. We greatly look forward to welcoming you back in the not-too-distant future.Kind Regards,Tanveer ShaikReception Manager

10/10 Excellent

John

Stayed 1 night in Feb 2024
Response from Tanveer Shaik on 19 Feb 2024
Dear John,Thank you for choosing to stay with us and I am glad to hear that your stay was a memorable one! We look forward to welcoming you back to the hotel in the near future. Kind regards, Tanveer Shaik Reception Manager

4/10 Poor

Colin

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not Great
Rooms are very tired could do with an update. Only double beds so not much room Noise outside rooms from street was terrible as there’s a bar below so we got very little sleep. Noise from other residents was inconsiderate to others Housemaids knock early and 3/4 times which ca be very annoying For £800 for 2 nights I wouldn’t stay again
Stayed 3 nights in Feb 2024
Response from Tanveer Shaik on 19 Feb 2024
Dear Collin,I trust my response finds you well. First and foremost, thank you so much for choosing Thistle Bloomsbury Park Hotel whilst staying in London as well as for taking the time to share your experience with us. We are very sorry to hear that we didn’t meet all your expectations during your visit. We appreciate your candid comments and will learn from them to help us improve in the future. I wanted to personally assure you that your comments have been shared with the relevant departmental managers for their attention and further follow up with their teams. If you are planning to come back and stay with us again, we will do our very best to make sure we meet all your expectations. We hope you will give us another chance to redeem ourselves. Kind regards, Tanveer Shaik Reception Manager

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Tanveer Shaik on 19 Feb 2024
Dear Rachel,Thank you for choosing to stay with us and I am glad to hear that your stay was a memorable one! We look forward to welcoming you back to the hotel in the near future. Kind regards, Tanveer Shaik Reception Manager

6/10 Okay

Verified traveler

Liked: Room comfort
Disliked: Staff & service
Great location, Rude & Condescending reception
The room itself is basic, small and convenient for the location which you are paying for here. Does have a student form feel too it, but the bed is comfortable for a good sleep. Service: I think that this was the first time I felt totally insulted by the check in desk, specifically a certain member of staff during check in. He insisted on my passport as an ID when I had my UK driving licence. He gave the most 'up-down' dismissive look to me; and that made me uncomfortable as a woman. He thereafter asked about my residency status in the UK, which is a question I don't feel I should be answering. I was being dropped off by a family member helping with my bag, and he insisted he see his passport too! I did feel a hint of discrimination given he wasn't that rude to the Caucasian guests before me, so perhaps we looked too ethnic. Rudest check in ever in London, where I travel to a lot. Hotels are also service institutions, Management must ensure to install service culture within their staff.
Stayed 1 night in Feb 2024
Response from Tanveer Shaik on 19 Feb 2024
Dear Guest,I'm sorry to hear about your less-than-pleasant experience during check-in. Your comfort and sense of respect are top priorities for us, and it's disappointing to learn that this was not reflected in your interaction with our staff. Your feedback is valuable to us as we continuously strive to improve our services. Please rest assured that your comments will be addressed internally so that we can ensure a more positive experience for all our guests in the future. If there's anything else you'd like to share or if you require further assistance, please don't hesitate to reach out.Kind Regards,Tanveer ShaikReception Manager

6/10 Okay

Christopher

Probably wouldn't stay again but not awful
Room was very small for a double. Shower was to small to bend down and pick up show gel and the shower curtain was to long it blocked the drain meaning the tray flooded the bathroom floor. Probably will not stay again
Stayed 2 nights in Feb 2024
Response from Ipsita Behera, Reception Manager on 17 Feb 2024
Dear Christopher,Thank you for your feedback. We have passed on your comments to the team. Apologies that your experience wasn't great. We hope to provide you with a better service if at all you change your mind about the property. Thank you again for choosing us.

6/10 Okay

KERRY-ANN

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Carpets need a hood clean, it affected my sinuses. Bedsheets needed a wash.
Stayed 1 night in Feb 2024
Response from Tanveer Shaik on 22 Feb 2024
Dear Kerry-Ann,Thank you for your feedback regarding your recent stay with us at Thistle Bloomsbury Park. I am extremely disappointed to hear of the issues that you experienced during your stay. I sincerely apologize for any inconvenience and disappointment caused. I have addressed your comments with our team to ensure that all necessary corrective action is taken and that our 5* level of service is restored. I do hope that you give us another opportunity to showcase our hospitality. It would be our pleasure to welcome you back to Thistle Bloomsbury Park in the future.Kind Regards,Tanveer ShaikReception Manager

8/10 Good

Tayten

Liked: Cleanliness
I enjoyed the property itself and its location. It has a wonderful historical vibrance.The staff was fine.
Stayed 2 nights in Feb 2024
Response from Rm on 6 Feb 2024
Dear Tayten,Thank you very much to share with us your comments after your stay at Thistle Bloomsbury Park, we are very glad you have enjoyed your stay and we look forward to welcoming you back in the near future.Warmest Regards, Raúl Muñoz - Reception Manager

8/10 Good

Steve

Traveled with family
Liked: Cleanliness, staff & service
Clean, comfortable but a little basic.
The hotel room was basic but clean and not a problem as it was only a base for us for an overnight stay.
Stayed 1 night in Feb 2024
Response from Rm on 6 Feb 2024
Dear Steve,Thank you for your feedback which is very important for us. We hope we could welcome you back in the near future. Kind Regards, Raúl Muñoz - Reception Manager-

6/10 Okay

Verified traveler

Business traveler
Disliked: Cleanliness, property conditions & facilities, room comfort
Ok, public areas clean and tidy. Room needed a deep clean and bathroom not great. Shower kept getting cold.
Stayed 1 night in Jan 2024
Response from Rm on 6 Feb 2024
Dear Guest,Thank you for taking the time to send us your feedback which is very important for us, I have share your comments with our Maintenance department in order to fix those issues as soon as possible. It would be fantastic to have you here again any time in the future. Warmest Regards, Raúl Muñoz - Reception Manager-

8/10 Good

Joanna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024
Response from Rm on 30 Jan 2024
Dear JoannaThank you for choosing us to stay at Thistle Bloomsbury Park, we hope to welcome you back in the future, Kindest Regards.Raúl Muñoz -.Reception Manager-

8/10 Good

Wayne

Liked: Property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Rm on 30 Jan 2024
Dear WayneThank you for choosing us to stay with us, we hope to have you here again in the future,Kind Regards,Raúl Muñoz - Reception Manager-

4/10 Poor

NEIL

Traveled with group
Disliked: Property conditions & facilities, room comfort
Very tired property … but pricy for the price
Stayed 1 night in Jan 2024
Response from Rm on 30 Jan 2024
Dear Neil,Thank you for your feed back which is very important for us, we are working to get our hotel more modern and functional, hopefully we could visit us again in the future.Kindest Regards,Raúl Muñoz - Reception Manager -

6/10 Okay

Trevor

Traveled with partner
Liked: Cleanliness, staff & service
Good points: Great location. An easy walk from Euston, as well as an easy walk to theatre land. Plenty of bus or tube alternatives too if you prefer not to walk. Check in was very easy. Our room was even available three hours early which was unexpected and appreciated. Great price via Expedia too. Negative points: the downside of a reduced price room is often that you get the lesser quality rooms. Ours was on the top (7th) floor. The lift only reached the sixth floor. The room corridor was chilly, as was our room. The central heating radiator was set to Max, but it was only lukewarm at best. Fortunately an electric radiator was also in the room which we were able to make use of. The bathroom was very chilly. We both had showers that were only just warm rather than hot! The second bath towel sourced from the wardrobe had black streaks on it, so my wife refused to use it and used mine instead even though I had already showered with it. Other than that the room was well prepared and clean. Overall this is a decent hotel and I am sure the majority of the rooms on lower floors are of an excellent standard, having stayed in one of them in the past.
Stayed 1 night in Jan 2024
Response from Tanveer Shaik on 23 Jan 2024
Dear Trevor,First of all, thank you for taking the time to leave feedback after your recent stay with us. I am delighted that the majority of your stay was positive although it sounds as if we have some areas of improvement to make. I apologies that we did not quite reach our target of five out of five on this occasion and assure you I will speak with the concerned department to ensure that we learn the relevant lessons moving forward on those points we missed. We look forward to welcoming you back to the hotel in the near future. Kind regards, Tanveer Shaik Reception Manager

6/10 Okay

Trevor

Stayed 1 night in Jan 2024
Response from Tanveer Shaik on 22 Feb 2024
Dear Trevor,Thank you for your feedback regarding your recent stay with us at Thistle Bloomsbury Park. It would be our pleasure to welcome you back to Thistle Bloomsbury Park in the future.Kind Regards,Tanveer ShaikReception Manager

10/10 Excellent

David

Stayed 1 night in Jan 2024
Response from Tanveer Shaik on 20 Jan 2024
Dear David,Thank you for choosing to stay with us and I am glad to hear that your stay was a memorable one! We look forward to welcoming you back to the hotel in the near future. Kind regards, Tanveer Shaik Reception Manager

10/10 Excellent

Clare

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly reception, very helpful. Comfortable room lots of space. Central and close to the tube recommended
Stayed 1 night in Dec 2023
Response from Tanveer Shaik on 20 Jan 2024
Dear Clare,Thank you for choosing to stay with us and I am glad to hear that your stay was a memorable one! We look forward to welcoming you back to the hotel in the near future. Kind regards, Tanveer Shaik Reception Manager

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Tanveer Shaik on 20 Jan 2024
Dear Guest,Thank you for choosing to stay with us and I am glad to hear that your stay was a memorable one! We look forward to welcoming you back to the hotel in the near future. Kind regards, Tanveer Shaik Reception Manager

8/10 Good

Sebastien

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Spacious room
We only stayed one night (in-transit), but the room was spacious, comfortable and quiet. The hotel is also conveniently located with many options for dining.
Stayed 1 night in Jan 2024
Response from Tanveer Shaik on 20 Jan 2024
Dear Sebastien,Thank you for choosing to stay with us and I am glad to hear that your stay was a memorable one! We look forward to welcoming you back to the hotel in the near future. Kind regards, Tanveer Shaik Reception Manager

8/10 Good

Richard

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its a nice friendly hotel. Plenty of milk for the tea. Comfortable bed, spacious clean room. Wonderful old London pub around the corner.
Stayed 2 nights in Jan 2024
Response from Tanveer Shaik on 20 Jan 2024
Dear Richard,Thank you for sharing your experience further to your stay at Thistle Bloomsbury Park. We are thrilled by your comments! Hearing that you had such a wonderful stay with us makes the whole team really happy! Please do let us know when you plan a trip to London, we will gladly help you organizing your next stay with us. Kind regards, Tanveer Shaik, Reception Manager

4/10 Poor

Leona

Traveled with group
Liked: Staff & service
Disliked: Property conditions & facilities
Disappointed run down
Bit disappointed with our stay the room was a bit run down the window didn’t shut properly and had a draft all night the bathroom had the ceiling paint peeling off and was in poor condition in other areas also just thought condition was a bit poor as have stayed in thistle hotels before but this was probably the worst one
Stayed 1 night in Jan 2024
Response from Tanveer Shaik on 20 Jan 2024
Dear Leona,Thank you for your feedback regarding your recent stay with us at Thistle Bloomsbury Park. I am extremely disappointed to hear of the issues that you experienced during your stay. I sincerely apologize for any inconvenience and disappointment caused. I have addressed your comments with our team to ensure that all necessary corrective action is taken and that our 5* level of service is restored. I do hope that you give us another opportunity to showcase our hospitality. It would be our pleasure to welcome you back to Thistle Bloomsbury Park in the future. Kind Regards, Tanveer Shaik Reception Manager

2/10 Terrible

Leonardo

Stayed 1 night in Dec 2023
Response from Tanveer Shaik on 20 Jan 2024
Dear Leonardo,Thank you for your feedback regarding your recent stay with us at Thistle Bloomsbury Park. I sincerely apologize for any inconvenience and disappointment caused. I do hope that you give us another opportunity to showcase our hospitality. It would be our pleasure to welcome you back to Thistle Bloomsbury Park in the future. Kind Regards, Tanveer Shaik Reception Manager

8/10 Good

Henry

Stayed 1 night in Dec 2023
Response from Tanveer Shaik on 20 Jan 2024
Dear Henry,Thank you for choosing to stay with us and I am glad to hear that your stay was a memorable one! We look forward to welcoming you back to the hotel in the near future. Kind regards, Tanveer Shaik Reception Manager

8/10 Good

Daniel

Traveled with partner
Liked: Cleanliness, staff & service
Good location, good value for money fro central London
Stayed 1 night in Dec 2023
Response from Reception Manager on 22 Dec 2023
Dear Daniel, Thank you for choosing us we hope to have you here again in the near future,Kind Regards, Raúl uñoz.Reception Manager

8/10 Good

Claire

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Dec 2023
Response from Tanveer Shaik on 20 Dec 2023
Dear Claire,Thank you for your feedback regarding your recent stay with us at Thistle Bloomsbury Park. We greatly look forward to welcoming you back in the not-too-distant future.Kind Regards,Tanveer ShaikReception Manager

6/10 Okay

Lucy

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Nov 2023
Response from Tanveer Shaik on 17 Dec 2023
Dear Lucy,Thank you for your feedback regarding your recent stay with us at Thistle Bloomsbury Park. I do hope that you give us another opportunity to showcase our hospitality. It would be our pleasure to welcome you back to Thistle Bloomsbury Park in the future.Kind Regards,Tanveer ShaikReception Manager

2/10 Terrible

Graham

Disliked: Staff & service, property conditions & facilities
first room there was little to no heat First night was freezing shower drain inadequate so that water went all over the floor second room same issue with the shower drain daily room makeup was spotty at best incomplete this place is not worth the $ spent
Stayed 7 nights in Dec 2023
Response from Tanveer Shaik on 17 Dec 2023
Dear GrahamI trust my response finds you well. First and foremost, thank you so much for choosing Thistle Bloomsbury Park Hotel whilst staying in London as well as for taking the time to share your experience with us. We are very sorry to hear that we didn’t meet all your expectations during your visit. We appreciate your candid comments and will learn from them to help us improve in the future. I wanted to personally assure you that your comments have been shared with the relevant departmental managers for their attention and further follow up with their teams. If you are planning to come back and stay with us again, we will do our very best to make sure we meet all your expectations. We hope you will give us another chance to redeem ourselves. Kind regards, Tanveer Shaik Reception Manage

2/10 Terrible

Claire

Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Tanveer Shaik on 11 Dec 2023
Dear Claire,Thank you for your feedback regarding your recent stay with us at Thistle Bloomsbury Park. I do hope that you give us another opportunity to showcase our hospitality. It would be our pleasure to welcome you back to Thistle Bloomsbury Park in the future. Kind Regards, Tanveer ShaikReception Manager

10/10 Excellent

Marie

Liked: Cleanliness, property conditions & facilities, room comfort
Friendly staff
The staff were super friendly and catered to our needs very well, the room was decent and had what we needed, good location with lots of places to eat around
Stayed 1 night in Dec 2023
Response from Tanveer Shaik on 11 Dec 2023
Dear Marie,Thank you for choosing to stay with us and I am glad to hear that your stay was a memorable one! We look forward to welcoming you back to the hotel in the near future. Kind regards, Tanveer Shaik Reception Manager

8/10 Good

James, Lichfield

Liked: Cleanliness, staff & service, property conditions & facilities
It was ok. Clean and I slept well. Prices are high. It’s the area but not worth the nightly rate.
Stayed 1 night in Dec 2023
Response from Tanveer Shaik on 11 Dec 2023
Dear James,Thank you for choosing to stay with us and I am glad to hear that your stay was a memorable one! We look forward to welcoming you back to the hotel in the near future. Kind regards, Tanveer Shaik Reception Manager

2/10 Terrible

Verified traveler

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Tanveer Shaik on 11 Dec 2023
Dear Guest,Thank you for your feedback regarding your recent stay with us at Thistle Bloomsbury Park. I do hope that you give us another opportunity to showcase our hospitality. It would be our pleasure to welcome you back to Thistle Bloomsbury Park in the future. Kind Regards, Tanveer ShaikReception Manager

2/10 Terrible

Hannah

Stayed 1 night in Dec 2023
Response from Tanveer Shaik on 11 Dec 2023
Dear Hannah,Thank you for your feedback regarding your recent stay with us at Thistle Bloomsbury Park. I do hope that you give us another opportunity to showcase our hospitality. It would be our pleasure to welcome you back to Thistle Bloomsbury Park in the future. Kind Regards, Tanveer ShaikReception Manager

2/10 Terrible

Tilak

Stayed 1 night in Dec 2023
Response from Tanveer Shaik on 11 Dec 2023
Dear Tilak,Thank you for your feedback regarding your recent stay with us at Thistle Bloomsbury Park. I do hope that you give us another opportunity to showcase our hospitality. It would be our pleasure to welcome you back to Thistle Bloomsbury Park in the future. Kind Regards, Tanveer ShaikReception Manager

10/10 Excellent

Rose

Stayed 1 night in Dec 2023
Response from Tanveer Shaik on 11 Dec 2023
Dear Rose,Thank you for choosing to stay with us and I am glad to hear that your stay was a memorable one! We look forward to welcoming you back to the hotel in the near future. Kind regards, Tanveer Shaik Reception Manager

2/10 Terrible

MISS

Business traveler
Liked: Cleanliness, staff & service
Disliked: Room comfort
Stayed 1 night in Nov 2023
Response from Tanveer Shaik on 11 Dec 2023
Dear Miss,Thank you for your feedback regarding your recent stay with us at Thistle Bloomsbury Park. I do hope that you give us another opportunity to showcase our hospitality. It would be our pleasure to welcome you back to Thistle Bloomsbury Park in the future. Kind Regards, Tanveer ShaikReception Manager

8/10 Good

Scott

Traveled with partner
Liked: Staff & service, property conditions & facilities
A great breakfast and pleasant staff
Stayed 1 night in Nov 2023
Response from Tanveer Shaik on 3 Dec 2023
Dear Scott,Thank you for choosing to stay with us and I am glad to hear that your stay was a memorable one! We look forward to welcoming you back to the hotel in the near future. Kind regards, Tanveer Shaik Reception Manager

6/10 Okay

tony

Traveled with partner
Disliked: Property conditions & facilities
Tired decoration. Looked dirty and smelled foisty! Over Expensive to buy a drink there. Was convenient for where we were visiting but wouldn’t stay there again.
Stayed 2 nights in Nov 2023
Response from Tanveer Shaik on 3 Dec 2023
Dear Tony,Thank you for your feedback regarding your recent stay with us at Thistle Bloomsbury Park. I am pleased to know that our central location was very convenient for you. I sincerely apologize for any inconvenience and disappointment caused. I have addressed your comments with our concerned department to ensure that all necessary corrective action is taken and that our 5* level of service is restored. I do hope that you give us another opportunity to showcase our hospitality. It would be our pleasure to welcome you back to Thistle Bloomsbury Park in the future. Kind Regards, Tanveer Shaik, Reception Manager

8/10 Good

Melanie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious, quiet, good location
Stayed 1 night in Nov 2023
Response from Tanveer Shaik on 3 Dec 2023
Dear Melanie,Thank you for choosing to stay with us and I am glad to hear that your stay was a memorable one! We look forward to welcoming you back to the hotel in the near future. Kind regards, Tanveer Shaik Reception Manager

4/10 Poor

Sandra

Traveled with family
Disliked: Staff & service, property conditions & facilities
On arrival we were informed we had been moved to a sister hotel, despite myself ringing reception earlier in the day, a prime opportunity to inform us we had been moved due to renovation difficulties. When we got to the sister hotel Holborn Thistle, there was no remote control for the tv and it could not be turned off. The original reception staff did not appear to be concerned that we would not be able to sleep. The evening receptionists appeared to be helpful, but said there was no way to turn off the tv and that we’d have to sleep with it on. In the morning when checking out we were asked about our stay and we explained the difficulties regarding the tv, they did not apologise or seem to be understanding of the inconvenience caused.
Stayed 2 nights in Nov 2023
Response from Tanveer Shaik on 3 Dec 2023
Dear Sandra,Thank you for choosing to stay with us. Please accept my sincere apologies for not meeting your expectations. I have addressed your comments with our concerned department to ensure that all necessary corrective action is taken and that our 5* level of service is restored. I do hope that you give us another opportunity to showase our hospitality. It would be our pleasure to welcome you back to Thistle Bloomsbury Park in the future.Kind Regards,Tanveer ShaikReception Manager

10/10 Excellent

Karen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
We normally stay in travelodge when we visit london this was our first stay at thistle and wow we will always use thistle over travelodge now there wasn’t much in price difference thistle had every thing a Hugh bed breakfast was lovely and so we’re the staff my only recommendation would be not to get 7th floor as from the lift you have to climb some stairs but this would not stop me staying at thistle Holborn again
Stayed 1 night in Nov 2023
Response from Tanveer Shaik on 22 Nov 2023
Dear Karen,Thank you so much for choosing Thistle Bloomsbury Park Hotel whilst staying in London as well as for taking the time to share your experiences with us. I will share your great feedback with our teams, to encourage them to continue delivering an exceptional service to all our guests. We look forward to welcoming you again next time you will be visiting London. Kind regards, Tanveer Shaik Reception Manager

8/10 Good

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly, clean and good breakfast
Really friendly service, breakfast was good with everything you need to set you up for the day. Rooms clean but a bit dated, and there was only 1 lift. Overall good and would stay again. Does look like they are in the middle of refurbishing.
Stayed 2 nights in Nov 2023
Response from Tanveer Shaik on 22 Nov 2023
Dear Stephen,First of all, thank you for taking the time to leave feedback after your recent stay with us. I am delighted that the majority of your stay was positive although it sounds as if we have some areas of improvement to make. I will share your feedback with our teams, to encourage them to continue delivering an exceptional service to all our guests. We look forward to welcoming you again next time you will be visiting London. Kind regards, Tanveer Shaik Reception Manager

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good quality hotel for reasonable pricing
Very clean and professional staff. I will definitely recommend.
Stayed 1 night in Nov 2023
Response from Michael on 12 Nov 2023
Dear Guest,Thank you for your feedback it is much appreciated.We work hard to make sure that all our guests have an excellent experience with us.Thank you for choosing the Thistle Bloomsbury Park for your stay and I hope that we can welcome you back soon.Best regards,Michael Ferraz - Reception Manager