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Reviews of Holiday Inn Express Baruna Bali, an IHG Hotel

4 out of 5
Holiday Inn Express Baruna Bali, an IHG Hotel
Jalan Wana Segara 33a, Kuta, Bali

Reviews

9.0

Wonderful

Rating 10 - Excellent. 201 out of 332 reviews" "
Rating 8 - Good. 95 out of 332 reviews" "
Rating 6 - Okay. 29 out of 332 reviews" "
Rating 4 - Poor. 3 out of 332 reviews" "
Rating 2 - Terrible. 4 out of 332 reviews" "

9.2/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Michael, Perth

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As a gold member in the month of May I got an excellent price! Initially I was interested in the Holiday Inn Resort, however due to the price decided on the Holiday Inn Express, was not disappointed. I booked two rooms and although there was a small issue with one room, the management smoothed it over with swift attention. The rooms are very comfortable and the breakfast buffet was fantastic! Dinner we could eat at the two resort restaurants anyway and we enjoyed the Spa service. Pool is on the top floor and the view is amazing! Shout out to Ketut for exceptional attention at breakfast, Staff are A1 in the kitchen. IHG has the best budget hotel that I have stayed at in Bali with this diamond!
Stayed 5 nights in May 2024

10/10 Excellent

Jingya

Liked: Cleanliness, staff & service, property conditions & facilities
I like the environment and the room of the property. And it is easy accessible to many different plances in bali. Highly recommended.
Stayed 3 nights in Apr 2024

10/10 Excellent

DESMOND CHRISTOPHER

Liked: Cleanliness, staff & service, property conditions & facilities
Close to airport and love the pool, repeat stay whenever I visit Bali
Stayed 3 nights in Apr 2024

10/10 Excellent

BO

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

8/10 Good

Matthew, Monett

Liked: Cleanliness, staff & service, property conditions & facilities
Great option by the airport. Pool was nice and the breakfast was good. It would be nice if there was a bathroom door.
Stayed 2 nights in Apr 2024

10/10 Excellent

Lee

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the airport, wonderful helpful staff, clean and quiet rooms and a very adequate breakfast buffet considering the room price. Thank you!
Stayed 1 night in Apr 2024
Response from Manik Indra on 8 Apr 2024
Dear Mr. Lee,Warmest greeting from Holiday Inn Express Baruna BaliHope this email finds you very well.It was a great pleasure to serve you as VIP Elite guest and we were so happy to see your feedback regarding your recent stay with us. We will share this good feedback with all team members to motivate them to provide the best service for the guests.Hope we still have a chance to serve you again soon, you are more than welcoming!Best regardsManik IndraDuty ManagerHoliday Inn Express Baruna Bali

10/10 Excellent

Ricardo

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place. Amazing staff. Nice breakfast selection. Rooftop pool and bar was nice, with great view of surroundings.
Stayed 1 night in Feb 2024
Response from Manik Indra on 6 Apr 2024
Dear Mr. Ricardo,Warmest greeting from Holiday Inn Express Baruna BaliHope this email finds you very well.It was a great pleasure to serve you as VIP Elite guest and we were so happy to see your feedback regarding your recent stay with us. We will share this good feedback with all team members to motivate them to provide the best service for the guests.Hope we still have a chance to serve you again soon, you are more than welcoming!Best regardsManik IndraDuty ManagerHoliday Inn Express Baruna Bali

10/10 Excellent

RASARATHINAM

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good value for the rate. Staff is friendly and nice. Rooms are clean and breakfast option is great. Close to the airport and shopping places.
Stayed 4 nights in Mar 2024
Response from Manik Indra on 9 Apr 2024
Dear , Rasarathinam Warmest greeting from Holiday Inn Express Baruna BaliHope this email finds you very well.It was a great pleasure to serve you as VIP Elite guest and we were so happy to see your feedback regarding your recent stay with us. We will share this good feedback with all team members to motivate them to provide the best service for the guests.Hope we still have a chance to serve you again soon, you are more than welcoming!Best regardsManik IndraDuty ManagerHoliday Inn Express Baruna Bali

10/10 Excellent

Ravinder, carol stream

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service was good food was good, staff was friendly
Stayed 1 night in Mar 2024
Response from Manik Indra on 9 Apr 2024
Dear , RavinderWarmest greeting from Holiday Inn Express Baruna BaliHope this email finds you very well.It was a great pleasure to serve you as VIP Elite guest and we were so happy to see your feedback regarding your recent stay with us. We will share this good feedback with all team members to motivate them to provide the best service for the guests.Hope we still have a chance to serve you again soon, you are more than welcoming!Best regardsManik IndraDuty ManagerHoliday Inn Express Baruna Bali

10/10 Excellent

curtis

Liked: Cleanliness, staff & service, property conditions & facilities
Great facility close to the airport, fantastic breakfast, gym and pool. Super friendly staff!
Stayed 2 nights in Mar 2024
Response from Manik Indra on 9 Apr 2024
Dear , CurtisWarmest greeting from Holiday Inn Express Baruna BaliHope this email finds you very well.It was a great pleasure to serve you as VIP Elite guest and we were so happy to see your feedback regarding your recent stay with us. We will share this good feedback with all team members to motivate them to provide the best service for the guests.Hope we still have a chance to serve you again soon, you are more than welcoming!Best regardsManik IndraDuty ManagerHoliday Inn Express Baruna Bali

10/10 Excellent

Argel

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property, friendly staff, fantastic breakfast
Stayed 1 night in Mar 2024
Response from Agus Januwarsana on 8 Mar 2024
Dear, ArgelWarmest greeting from Holiday Inn Express Baruna BaliHope this email finds you very well.It was a great pleasure to serve you as VIP Elite guest and we were so happy to see your perfect score regarding your recent stay with us means that you enjoyed it. We will share this good feedback with all team members to motivate them to provide the best service for the guests.Hope we still have a chance to serve you again soon, you are more than welcoming!Best regardsAgus JanuwarsanaAsst. RDMHoliday Inn Express Baruna Bali

10/10 Excellent

Ashraf

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The employees were hepful and supportive. Nice coordination amd friendly enviroment. recommended. Ashraf
Stayed 7 nights in Feb 2024
Response from Agus Januwarsana on 12 Mar 2024
Dear, Ashraf Warmest greeting from Holiday Inn Express Baruna BaliHope this email finds you very well.It was a great pleasure to serve you as VIP Elite guest and we were so happy to see your perfect score regarding your recent stay with us means that you enjoyed it. We will share this good feedback with all team members to motivate them to provide the best service for the guests.Hope we still have a chance to serve you again soon, you are more than welcoming!Best regardsAgus JanuwarsanaAsst. RDMHoliday Inn Express Baruna Bali

8/10 Good

Seran

Stayed 5 nights in Feb 2024
Response from Manik Indra on 9 Apr 2024
Dear , Seran Warmest greeting from Holiday Inn Express Baruna BaliHope this email finds you very well.It was a great pleasure to serve you as VIP Elite guest and we were so happy to see your feedback regarding your recent stay with us. We will share this good feedback with all team members to motivate them to provide the best service for the guests.Hope we still have a chance to serve you again soon, you are more than welcoming!Best regardsManik IndraDuty ManagerHoliday Inn Express Baruna Bali

10/10 Excellent

Joi

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We only stayed for 1 night when we fly into Bali, but we loved the property and the staff. It was a great short stay.
Stayed 1 night in Feb 2024
Response from Agus Januwarsana on 12 Mar 2024
Dear, JoiWarmest greeting from Holiday Inn Express Baruna BaliHope this email finds you very well.It was a great pleasure to serve you as VIP Elite guest and we were so happy to see your perfect score regarding your recent stay with us means that you enjoyed it. We will share this good feedback with all team members to motivate them to provide the best service for the guests.Hope we still have a chance to serve you again soon, you are more than welcoming!Best regardsAgus JanuwarsanaAsst. RDMHoliday Inn Express Baruna Bali

10/10 Excellent

Maria Teresa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was friendly and very helpful. Our flight back was early and I requested two breakfast boxes for us and sure enough one of the staff came in early to prepare them for us. We appreciated it and very grateful for the extra service they've provided.
Stayed 2 nights in Feb 2024
Response from Agus Januwarsana on 5 Mar 2024
Dear, Maria TeresaWarmest greeting from Holiday Inn Express Baruna BaliHope this email finds you very well.It was a great pleasure to serve you as VIP Elite guest and we were so happy to see your feedback regarding your recent stay with us. We will share this good feedback with all team members to motivate them to provide the best service for the guests.Hope we still have a chance to serve you again soon, you are more than welcoming!Best regardsAgus JanuwarsanaAsst. RDMHoliday Inn Express Baruna Bali

10/10 Excellent

jessica, mccall

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly staff!
Stayed 1 night in Feb 2024
Response from Agus Januwarsana on 12 Mar 2024
Dear, Jessica Warmest greeting from Holiday Inn Express Baruna BaliHope this email finds you very well.It was a great pleasure to serve you as VIP Elite guest and we were so happy to see your perfect score regarding your recent stay with us means that you enjoyed it. We will share this good feedback with all team members to motivate them to provide the best service for the guests.Hope we still have a chance to serve you again soon, you are more than welcoming!Best regardsAgus JanuwarsanaAsst. RDMHoliday Inn Express Baruna Bali

10/10 Excellent

shailesh

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 2 nights in Feb 2024
Response from Agus Januwarsana on 5 Mar 2024
Dear, Shailesh Warmest greeting from Holiday Inn Express Baruna BaliHope this email finds you very well.It was a great pleasure to serve you as VIP Elite guest and we were so happy to see your feedback regarding your recent stay with us. We will share this good feedback with all team members to motivate them to provide the best service for the guests.Hope we still have a chance to serve you again soon, you are more than welcoming!Best regardsAgus JanuwarsanaAsst. RDMHoliday Inn Express Baruna Bali

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities
Great 1 Night Transit
The Holiday Inn Express is exactly as advertised. It is probably the ONLY hotel with a SHUTTLE and close to DPS. Ideal for late arrival or early departure. Bed was comfortable and breakfast MADE TO ORDER available. Priced very well. IHG rewards.
Stayed 1 night in Feb 2024
Response from Manik Indra on 9 Apr 2024
Dear , Alan Warmest greeting from Holiday Inn Express Baruna BaliHope this email finds you very well.It was a great pleasure to serve you as VIP Elite guest and we were so happy to see your feedback regarding your recent stay with us. We will share this good feedback with all team members to motivate them to provide the best service for the guests.Hope we still have a chance to serve you again soon, you are more than welcoming!Best regardsManik IndraDuty ManagerHoliday Inn Express Baruna Bali

8/10 Good

Indra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was close the beach and shopping mall. And it had a free shuttle to the airport.
Stayed 1 night in Feb 2024
Response from Manik Indra on 9 Apr 2024
Dear , Indra Warmest greeting from Holiday Inn Express Baruna BaliHope this email finds you very well.It was a great pleasure to serve you as VIP Elite guest and we were so happy to see your feedback regarding your recent stay with us. We will share this good feedback with all team members to motivate them to provide the best service for the guests.Hope we still have a chance to serve you again soon, you are more than welcoming!Best regardsManik IndraDuty ManagerHoliday Inn Express Baruna Bali

10/10 Excellent

indika

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you guys have a bigger swimming pool is better.
Stayed 2 nights in Feb 2024
Response from Agus Januwarsana on 5 Mar 2024
Dear, IndikaWarmest greeting from Holiday Inn Express Baruna BaliHope this email finds you very well.It was a great pleasure to serve you as VIP Elite guest and we were so happy to see your feedback regarding your recent stay with us. We will share this good feedback with all team members to motivate them to provide the best service for the guests.Hope we still have a chance to serve you again soon, you are more than welcoming!Best regardsAgus JanuwarsanaAsst. RDMHoliday Inn Express Baruna Bali

10/10 Excellent

David

Liked: Property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Agus Januwarsana on 5 Mar 2024
Dear, DavidWarmest greeting from Holiday Inn Express Baruna BaliHope this email finds you very well.It was a great pleasure to serve you as VIP Elite guest and we were so happy to see your feedback regarding your recent stay with us. We will share this good feedback with all team members to motivate them to provide the best service for the guests.Hope we still have a chance to serve you again soon, you are more than welcoming!Best regardsAgus JanuwarsanaAsst. RDMHoliday Inn Express Baruna Bali

10/10 Excellent

Graham

Stayed 1 night in Feb 2024
Response from Agus Januwarsana on 5 Mar 2024
Dear, Graham Warmest greeting from Holiday Inn Express Baruna BaliHope this email finds you very well.It was a great pleasure to serve you as VIP Elite guest and we were so happy to see your feedback regarding your recent stay with us. We will share this good feedback with all team members to motivate them to provide the best service for the guests.Hope we still have a chance to serve you again soon, you are more than welcoming!Best regardsAgus JanuwarsanaAsst. RDMHoliday Inn Express Baruna Bali

10/10 Excellent

Lindsay

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed one night between flights and hotel was perfect. The foyer/restaurant area has an impressive swimming pool theme worked into the achitecture..and staff could not be better. Great place to stay.
Stayed 1 night in Feb 2024
Response from Agus Januwarsana on 5 Mar 2024
Dear, Lindsay Warmest greeting from Holiday Inn Express Baruna BaliHope this email finds you very well.It was a great pleasure to serve you as VIP Elite guest and we were so happy to see your feedback regarding your recent stay with us. We will share this good feedback with all team members to motivate them to provide the best service for the guests.Hope we still have a chance to serve you again soon, you are more than welcoming!Best regardsAgus JanuwarsanaAsst. RDMHoliday Inn Express Baruna Bali

8/10 Good

Alice

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staffs are very friendly; they attend to our requests in a timely manner. After our requests were met there’s always follow up calls from manager. Breakfasts are impressive, every day there are fresh local fruit for you to choose from. The shower stall door is heavy and too shallow that water overflows and floods the bathroom floor. Roof top swimming pool has a great view of the ocean where you can enjoy the sunset easily.
Stayed 5 nights in Jan 2024

8/10 Good

Allan

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent facilities such as rooftop swimming pool.
Stayed 5 nights in Jan 2024
Response from Agus Januwarsana on 5 Mar 2024
Dear, AllanWarmest greeting from Holiday Inn Express Baruna BaliHope this email finds you very well.It was a great pleasure to serve you as VIP Elite guest and we were so happy to see your feedback regarding your recent stay with us. We will share this good feedback with all team members to motivate them to provide the best service for the guests.Hope we still have a chance to serve you again soon, you are more than welcoming!Best regardsAgus JanuwarsanaAsst. RDMHoliday Inn Express Baruna Bali

10/10 Excellent

David

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like you can self with your luggages and food is good and creative
Stayed 1 night in Jan 2024
Response from Agus Januwarsana on 5 Mar 2024
Dear, DavidWarmest greeting from Holiday Inn Express Baruna BaliHope this email finds you very well.It was a great pleasure to serve you as VIP Elite guest and we were so happy to see your feedback regarding your recent stay with us. We will share this good feedback with all team members to motivate them to provide the best service for the guests.Hope we still have a chance to serve you again soon, you are more than welcoming!Best regardsAgus JanuwarsanaAsst. RDMHoliday Inn Express Baruna Bali

8/10 Good

Kam

Stayed 5 nights in Jan 2024

8/10 Good

Nerrida

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is well run, spotlessly clean Breakfast is excellent for the price The only issue is noise. As this is an airport hotel people begin to move at 4.00 am to catch early flights. It’s hard to sleep because the noise carries. On the other hand the beds are very comfortable and the beach front is a bonus
Stayed 1 night in Feb 2024

10/10 Excellent

Lara

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was fine and it was great for the price. The breakfast was fabulous.
Stayed 1 night in Jan 2024

8/10 Good

Denise

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was great except there is no soundproofing between rooms. We could hear our neighbors talk and the people above us made so much noise walking around.
Stayed 3 nights in Jan 2024

10/10 Excellent

vida

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Ronald, Jackson

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed our short visit! I would love to come back and stay longer. The hotel is in a perfect location, we took a nice, sidewalk path, shaded, walk along the beach to the shopping mall and back. Very close to restaurants and convenience stores. And the free breakfast was absolutely fabulous!
Stayed 1 night in Jan 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Kevin, Bountiful

Traveled with family
Liked: Staff & service, property conditions & facilities
Very convenient location from the airport. Staff was very friendly. Nice location.
Stayed 1 night in Jan 2024

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 5 nights in Jan 2024

10/10 Excellent

Graham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Carrie-Ann

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

10/10 Excellent

Mark Lester

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2023

6/10 Okay

Minji

Stayed 1 night in Dec 2023

10/10 Excellent

Mohammed

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience, nice clean room, friendly and helpful staff, great amenities, thank you
Stayed 1 night in Dec 2023

10/10 Excellent

Jose, Quito

Stayed 1 night in Dec 2023

10/10 Excellent

Sukhchain

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Dec 2023

6/10 Okay

Roger

Stayed 1 night in Dec 2023

8/10 Good

Gideon Petrus

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very friendly and helpful. Loved the afternoons at the pool deck. Breakfast was great and the rooms were very neat and clean. Can recommend this as a great little gem to stay.
Stayed 8 nights in Dec 2023

4/10 Poor

Roger

Stayed 3 nights in Nov 2023

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

10/10 Excellent

Akshay

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good staff
Stayed 4 nights in Nov 2023

8/10 Good

Christopher

Traveled with family
Liked: Staff & service, room comfort
Pool area servers were friendly but would be nice to see pool area cleaned up on a regular basis. Rooms are very small. Nice to have a free airport shuttle offered. Would be nice to have a few more amenities in the rooms. Front desk staff friendly and efficient
Stayed 1 night in Nov 2023

10/10 Excellent

james

Stayed 3 nights in Oct 2023

8/10 Good

Natalie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The breakfast buffet was amazing! The waitstaff was so kind and helpful at every step. They engaged with customers with such Grace. Loved i
Stayed 1 night in Oct 2023