Studio Suite, 1 King Bed, Non Smoking | Desk, laptop workspace, iron/ironing board, free cribs/infant beds

Reviews of Super 8 by Wyndham Kennewick

2 out of 5
Super 8 by Wyndham Kennewick
626 N Columbia Center Blvd, Kennewick, WA

Reviews

7.8

Good

Rating 10 - Excellent. 337 out of 1004 reviews" "
Rating 8 - Good. 354 out of 1004 reviews" "
Rating 6 - Okay. 158 out of 1004 reviews" "
Rating 4 - Poor. 88 out of 1004 reviews" "
Rating 2 - Terrible. 67 out of 1004 reviews" "

7.8/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

7.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

Tracey

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Quiet, clean, good staff.
Stayed 1 night in May 2024

6/10 Okay

Richard

the bed was horrible
Stayed 1 night in May 2024

10/10 Excellent

Jingqian

Liked: Cleanliness, staff & service, property conditions & facilities
The front desk is very helpful and always smiling!
Stayed 2 nights in Apr 2024

2/10 Terrible

arnold

Traveled with partner
Disliked: Property conditions & facilities
Bathroom was plug at the time of arrival
Stayed 1 night in May 2024
Response from General Manager on 22 May 2024
Dear Arnold,Thank you for your recent stay, and we appreciate you sharing your valuable comments. We're very sorry to hear of any concerns you encountered with your bathroom upon your arrival; we will certainly review your feedback with the rest of our team to address what may have occurred so this can be avoided going forward. We're grateful for your comments, and we hope to have the opportunity to provide a more seamless experience for you in the future.

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2024

6/10 Okay

Kevin

Traveled with family
Disliked: Property conditions & facilities
Only 1 ice machine and it was on the 1st floor. Door key didn't work. Not enough outlets in toom.
Stayed 1 night in May 2024
Response from General Manager on 15 May 2024
Dear Kevin,Thank you for staying with us and for your feedback and suggestions. We are disappointed your visit was not as expected, and we apologize for any inconvenience. Your comments are important to us, as we always look for ways to enhance the guest experience. Again, thank you for your review, and we hope you will consider staying with us the next time you visit the area.

8/10 Good

Anastasia

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great pool, quality breakfast given the price, super amazing and friendly service from the front desk! Unfortunately had to deduct a star because the wifi was unbelievably slow and we had to work while there.
Stayed 2 nights in May 2024
Response from General Manager on 12 May 2024
Dear Anastasia,Thank you for choosing to stay with us and for your feedback. We are glad our sparkling pool, tasty breakfast, and quality service exceeded your expectations; however, we apologize for any issues with our internet service. This is not a typical occurrence, and we will be sure to look into the issue further. Again, thank you for being a valued guest, and we look forward to your next visit!

4/10 Poor

Tony

Traveled with family
Liked: Staff & service
Disliked: Cleanliness
Room was not cleaned well , especially the bathroom. Weird smell in room .
Stayed 1 night in May 2024
Response from General Manager on 9 May 2024
Dear Tony,While we thank you for being our guest and sharing your feedback, we hope you'll accept our sincerest apologies for any housekeeping issues you encountered during your stay. We want to assure you that we do engage in deep cleaning processes, and we appreciate you informing us of a need to address our housekeeping policies and procedures. Thank you for your comments. We hope to see you again and impress you with our improvements.

8/10 Good

Sandy

Traveled with family
Liked: Amenities
Not wasy to find, but has restaurant's close
Stayed 1 night in May 2024
Response from General Manager on 8 May 2024
Dear Sandy,Thank you for your feedback. We understand that finding our hotel may have been challenging, and we apologize for any inconvenience. We appreciate your review and hope to welcome you back to Super 8 by Wyndham Kennewick for a more seamless experience in the future!

10/10 Excellent

Michael

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice stay here. We travel a lot for work and find ourselves in Super 8 hotels a lot. This one is very nice. Rooms are clean, staff is very polite and the area is safe.
Stayed 1 night in Mar 2024

6/10 Okay

Eugene

The beds need an upgrade.
Stayed 2 nights in Apr 2024
Response from General Manager on 1 May 2024
Dear Eugene,Thank you for being our guest and sharing your feedback. We know how important a good night's sleep is, so we are sorry the bed didn't meet your needs. Your comment will be shared with the team, as we are always working to improve. We look forward to welcoming you back and impressing you further.

4/10 Poor

Andrew

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Property is run down with bare carpet, scratched furniture and missing paint. The towels and toilet paper were thin and itchy.
Stayed 2 nights in Apr 2024
Response from General Manager on 1 May 2024
Dear Andrew,Thank you for your feedback. We're sorry to hear your room wasn't up to our usual standard. We will use your feedback to continually improve upon our guest accommodations. We would appreciate another opportunity to provide you with the excellent experience you expect and deserve.

8/10 Good

Michelle

Stayed 2 nights in Apr 2024

10/10 Excellent

Russell

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel for family. Pool was clean and not busy. Breakfast was substantial! The garbage truck could've chosen a different time to empty the bins, tho. It was way earlier than we were wanting to wake up!
Stayed 1 night in Apr 2024

10/10 Excellent

Terri

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The woman checking us in was very friendly
Stayed 1 night in Apr 2024

10/10 Excellent

J

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was centrally located which made it nice when trying to find places to eat or to go shopping. The staff was friendly. The room was clean, but the beds were firm and hard to sleep on. Breakfast was free with many food choices which was also nice.

8/10 Good

Carl

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good service; room was comfortable; conveniently located.
Stayed 1 night in Apr 2024
Response from General Manager on 25 Apr 2024
Dear Carl,Thank you for choosing Super 8 by Wyndham Kennewick and for sharing your kind review. We are delighted with our comfortable accommodations and wonderful service were exactly what you needed for a great stay. We look forward to welcoming you back again soon.

10/10 Excellent

Luis

Stayed 1 night in Apr 2024

2/10 Terrible

Charlet

Traveled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
We had a good stay the kids had fun at the pool and hot tub they had a great variety for breakfast they had muffins,waffles,bagles and cream cheese,biscuits and gravy,cereal and fruit and the staff was friendly i dont have any complaints i got what i paid for and i thought it was awsome that apple bees is right next door and they also have a trampoline park right across the road and target was less then a mile away
Stayed 1 night in Apr 2024
Response from General Manager on 20 Apr 2024
Dear Charlet,Thank you for taking the time to share your feedback. We're delighted to hear that your family had fun at our pool and hot tub and enjoyed the variety offered at breakfast. However, we regret that your rating does not reflect the positive visit you had. Nonetheless, your satisfaction is our priority, and we hope to welcome you back for another fabulous experience.

10/10 Excellent

Norah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Apr 2024

10/10 Excellent

Jonathan

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best motel for the dollar.
Stayed 4 nights in Apr 2024

10/10 Excellent

TERRY

Traveled with partner
Staff pleasent
Stayed 1 night in Apr 2024

10/10 Excellent

Blanca

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good night rest and great breakfast!
Stayed 1 night in Apr 2024

6/10 Okay

Mike

Traveled with partner
It's a super 8. It was alright for te price
Stayed 1 night in Apr 2024
Response from General Manager on 17 Apr 2024
Dear Mike,Thank you for completing our survey and sharing your thoughts. We're glad that you found value in your recent stay with us. Your feedback is valued as we constantly aim to make the appropriate changes and improvements to enhance our guest experience, so we appreciate you sharing your comments. We look forward to welcoming you back soon for an even more exceptional visit.

8/10 Good

Belen

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024

10/10 Excellent

Shirley

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location and accommodations for the price!
Stayed 1 night in Apr 2024

10/10 Excellent

Bob

Liked: Cleanliness, staff & service, property conditions & facilities
awesome service! clean and respectful
Stayed 1 night in Apr 2024

2/10 Terrible

JEREMIAH

Traveled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Bad mattress, terrible 'breakfast', TV didn't work right.
Stayed 1 night in Apr 2024
Response from General Manager on 14 Apr 2024
Dear Jeremiah,Thank you for coming to us with your concerns. Please accept our sincere apology for your unsatisfactory stay. Your comments will enable us to address the issues you mentioned. We value your input and hope for a chance to deliver a better experience in the future.

6/10 Okay

Marina

Traveled with family and small children, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was nice and everything g was clean the only thing that I didn’t like was the smell, it smelled like dirty socks. I assumed the carpet is old and stinky.
Stayed 2 nights in Apr 2024
Response from General Manager on 13 Apr 2024
Dear Marina,Thank you for your review. It was a pleasure having you as our guest recently, and we appreciate you mentioning the high standards of cleanliness we adhere to. That said, guest comfort and satisfaction are of the utmost concern to us, and we will have a discussion with housekeeping to ensure any odor issues are swiftly resolved. We hope to welcome you back in the future for a seamless stay worthy of a perfect rating.

6/10 Okay

Deena

Disliked: Staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

2/10 Terrible

Jeff

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
This was not a very clean property. The curtains in our room literally had snot on them... Yes, snot... From a human nose. The room smelt very musky. The bed was very uncomfortable. Staff were friendly. Location was convenient.
Stayed 1 night in Apr 2024
Response from General Manager on 8 Apr 2024
Dear Jeff,Thank you for choosing to stay with us during your recent trip. While we're glad you enjoyed our convenient location and friendly service, we're disappointed to learn we fell short of expectations in other aspects. Our goal is to provide every guest with pristine accommodations, and we offer our sincere apologies if your room was anything short of immaculate. We can assure you that what you have described is not typical of a visit to our property. Nevertheless, we take your comments seriously and will promptly address them with our team. We appreciate your feedback and wish you safe travels ahead.

8/10 Good

Rainnia

Traveled with partner
Bed passed black light test but the rest…NOT
Stayed 1 night in Apr 2024
Response from General Manager on 8 Apr 2024
Dear Rainnia,Thank you for taking a moment to review your recent experience. Based on your rating and comment about the bed, it seems you enjoyed your overall experience. However, cleanliness is one of our top priorities and will be discussed thoroughly by our dedicated team as we make the appropriate changes. We appreciate you reaching out and hope to welcome you back in the future.

10/10 Excellent

Amr

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The hotel is in center of town.. the reception desk is very friendly and nice .. vending machines not working.. housekeeping staff is very loud and you can hear them clearly talking in corridors
Stayed 1 night in Mar 2024

10/10 Excellent

Gordon

Liked: Cleanliness, staff & service, property conditions & facilities
Good value n service
Stayed 1 night in Mar 2024

6/10 Okay

narv

Traveled with family and small children, Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Rooms and hotel not very clean at all need full renovation and even room were not cleaned
Stayed 1 night in Mar 2024
Response from General Manager on 1 Apr 2024
Dear Narv,Thank you for sharing your feedback with us. Ensuring a pristine environment is pivotal, and we're concerned to learn about your disappointment. We're committed to enhancing our standards and facilities, and our team eagerly awaits your return for a more satisfying experience.

10/10 Excellent

raj

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024

6/10 Okay

Norman

Business traveler, Traveled with partner
Clean, inexpensive, friendly staff
Stayed 2 nights in Mar 2024
Response from General Manager on 29 Mar 2024
Dear Norman,Thank you for choosing to stay with us during your recent trip. Our goal is to provide every guest with pristine accommodations and friendly service, so we're thrilled our commitment to both shone through during your visit. If there was anything we could have done differently to improve your experience even more, please don't hesitate to reach out to us offline. The pleasure was all ours, and we hope to welcome you back in the future.

6/10 Okay

elida

Stayed 1 night in Mar 2024
Response from Front Desk on 24 Mar 2024
Please come again and give us a chance to improve on your next stay.

8/10 Good

Pamela

Traveled with family
Liked: Cleanliness, staff & service
Staff was friendly
Stayed 1 night in Mar 2024
Response from General Manager on 19 Mar 2024
Dear Pamela,Thanks for visiting Super 8 by Wyndham Kennewick. We're happy you noticed our focus on friendly service! Safe travels, and come back soon!

6/10 Okay

Craig

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Adjoing room with very noisy people until early morning hours.
Stayed 1 night in Mar 2024
Response from General Manager on 18 Mar 2024
Dear Craig,Guest satisfaction is important to us, so we're happy to see aspects of your stay were pleasant. However, we apologize for any concerns about noise from other guests. Our staff is always happy to assist in situations like this. If you're in the area again, please consider coming back to see us.

2/10 Terrible

Verified traveler

Traveled with family
Liked: Amenities
Had to have my door key reprogrammed every day. The 24 hour wifi account is a joke because it makes you sign in more often than that. The only good thing is they do have a breakfast and they are within walking distance to other restaurants
Stayed 6 nights in Feb 2024
Response from General Manager on 15 Mar 2024
Dear Frank,We appreciate you staying with us and taking the time to share your thoughts. It's great to know that our tasty breakfast and convenient location added to your experience. However, we apologize for any issues with the keys and WiFi. We recognize the frustration this caused, and we'll look into your comments further. Should you be in the area again, we'd appreciate the chance to provide you with a more enjoyable visit.

8/10 Good

Connor

Liked: Cleanliness, staff & service, amenities
Just had a weird smell on the first floor and same with the rooms. But it was a good place to stay
Stayed 2 nights in Mar 2024
Response from General Manager on 15 Mar 2024
Dear Connor,Thank you so much for the high rating. That being said, we're sorry to hear about any unpleasant odor during your visit. Our housekeeping team will be sure to look into your comments further and make improvements where necessary. We hope you'll come back and join us again soon.

8/10 Good

Bonnie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Creamer at breakfast would be nice.
Stayed 1 night in Mar 2024
Response from General Manager on 7 Mar 2024
Dear Bonnie,We appreciate your suggestion for improving the breakfast experience at our hotel. Despite your concern, we hope our accommodations were perfect for your needs, and we look forward to making your next stay even better!

8/10 Good

Paul

Liked: Staff & service, room comfort
Stay again? Yes!
Reason for a 4 star on my ‘Overall’ rating is just because there’s always room for improvement. I would definitely stay here again!
Stayed 1 night in Feb 2024
Response from Front Desk on 29 Feb 2024
Thank you for staying with us. We will see you the next time your in town.

8/10 Good

Jennifer

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
Super 8
It was going great until I came back to my room from going to get food and we put the sign on the door to not disturb but came back to house keeping cleaning our room anyways.
Stayed 2 nights in Feb 2024
Response from Front Desk on 29 Feb 2024
Sorry about the issue you had while staying with us. We hope to see you again in the future.

10/10 Excellent

Kim

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean
Stayed 1 night in Feb 2024
Response from Front Desk on 29 Feb 2024
Thank you for your response, they do help us with our overall satisfaction for the guest.

8/10 Good

Bonnie

Stayed 1 night in Feb 2024
Response from Carolyn on 24 Mar 2024
We are happy to hear that you had a pleasant stay with us.

10/10 Excellent

Filiberto

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from Front Desk on 29 Feb 2024
Thank you for staying with us. Hope to see you again in the future.

8/10 Good

April

Stayed 5 nights in Dec 2023
Response from Front Desk on 21 Feb 2024
Thank you for your review. we are so glad that you enjoyed your stay with us

8/10 Good

Debra

Stayed 1 night in Feb 2024
Response from Front Desk on 21 Feb 2024
Thank you for your review of 8 out of 10.