Exterior

Reviews of Houston Marriott Medical Center/Museum District

4 out of 5

Reviews

9.0

Wonderful

Rating 10 - Excellent. 638 out of 1003 reviews" "
Rating 8 - Good. 230 out of 1003 reviews" "
Rating 6 - Okay. 75 out of 1003 reviews" "
Rating 4 - Poor. 36 out of 1003 reviews" "
Rating 2 - Terrible. 24 out of 1003 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

PAUL, Wesley Chapel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location
Stayed 3 nights in May 2024
Response from Director of Operations on 18 May 2024
Dear Paul, Thank you for choosing Houston Marriott Medical Center/Museum District and also for your nice review. We are pleased that the convenience of our ideal location added to the enjoyment of your visit. It was a pleasure hosting you, and we look forward to seeing you again soon.Lidia Duque Director of Operations

10/10 Excellent

Ali

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 1 night in May 2024
Response from Director of Operations on 14 May 2024
Dear Ali, We are glad that your time with us at the Houston Marriott Medical Center/Museum District was amazing. Our staff is devoted to ensuring that each guest feels at home and has the desire to return. Thank you for your generous rating. We look forward to your next visit.Lidia Duque,Director of Operations

10/10 Excellent

Wendy

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This property was in a safe, convenient area near the medical facility I came to visit. I will definitely use this hotel again in the future.
Stayed 3 nights in Apr 2024
Response from Director of Operations on 5 May 2024
Dear Wendy, Thank you for choosing the Houston Marriott Medical Center/Museum District and taking the time to share your experience. We are happy that our location was perfect for your needs and helped make your hospital visit comfortable. We are glad we could be a relaxing place for you during this time. Thank you again; we look forward to welcoming you back the next time you are in our area.Lidia Duque, Director of Operations

6/10 Okay

Kathryn

Business traveler
Noisy because generator was being repaired at 8:30 pm but was repaired fairly quickly, restaurants were closed so I couldn’t eat lunch at 1:00pm, food is average, difficult to reach front desk. All employees were pleasant and tried to be helpful.
Stayed 1 night in Apr 2024
Response from Director of Operations on 30 Apr 2024
Dear Kathryn, Thank you for posting a review of your stay with us at Houston Marriott Medical Center/Museum District. We are sorry for any inconvenience caused by the noise from the generator repair and the closure of our restaurants during your stay. Please know that your comfort and satisfaction are important to us, and we will address these issues to ensure a better experience for our guests in the future. On the brighter side, we are glad to know our employees were pleasant and tried to be helpful during your stay. Your kind words will be shared with our team as recognition of their efforts. We value your feedback and hope to have the opportunity to welcome you back for a more enjoyable stay in the future.Lidia Duque, Director of Operations

10/10 Excellent

Sarah

Traveled with family and small children, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband, baby, dog, and me stayed here the past weekend, and we throughly enjoyed our stay. The staff was so sweet very helpful. If you want a hotel that has everything you don’t have to leave to get food or coffee this is it! Very clean convenient, we will be staying here again.
Stayed 1 night in Apr 2024
Response from Director of Operations on 30 Apr 2024
Dear Sarah, Thank you for taking the time to review your stay with us at Houston Marriott Medical Center/Museum District. Providing a clean and convenient experience for our guests is our top priority, and we are delighted that our staff could assist you throughout your stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you and your family back soon.Lidia Duque, Director of Operations

10/10 Excellent

David, Dallas

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful stay
Stayed 1 night in Apr 2024
Response from Director of Operations on 25 Apr 2024
Dear David, Thank you for sharing your feedback regarding your recent stay at Houston Marriott Medical Center/Museum District. Our highest priority is making sure you have an exceptional stay in all areas of our hotel, and we are glad we could make that happen for you. we look forward to welcoming you back the next time you are in the area. Lidia Duque, Director of Operations

10/10 Excellent

Barzan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Director of Operations on 25 Apr 2024
Dear Barzan, Thank you for the perfect rating! We are pleased to know that you enjoyed our convenient location and well-maintained accommodations. It was a pleasure having you at, and we look forward to welcoming you back soon. Lidia Duque, Director of Operations

10/10 Excellent

Gwendolyn, Silsbee

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful lobby, on site restaurant convenient and delish with a good variety of dishes to choose from, elevators arrive extremely fast after pushing the button. Shuttle service to MD Anderson very much appreciated.
Stayed 1 night in Apr 2024
Response from Director of Operations on 23 Apr 2024
Dear Gwendolyn, On behalf of all of us at Houston Marriott Medical Center/Museum District, thank you for the generous review. We are glad you enjoyed dining at our in-house restaurants, complimentary shuttle service, and our well-kept property. Thank you again for choosing us for your visit to Houston, and we look forward to accommodating you again soon.Lidia Duque Director of Operations

8/10 Good

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Director of Operations on 23 Apr 2024
Dear Steven, We appreciate you taking the time to leave your kind rating for Houston Marriott Medical Center/Museum District. Your satisfaction is important to us; therefore, we are thrilled to have exceeded your expectations. We hope to see you again soon!Lidia Duque Director of Operations

8/10 Good

Randall

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 2 nights in Apr 2024
Response from Director of Operations on 23 Apr 2024
Dear Randall, We're thrilled to see your great rating! Your satisfaction is important to us, and we are glad you enjoyed your stay at Houston Marriott Medical Center/Museum District. If you ever have any thoughts to share or if there's anything we can do to enhance your experience further, please don't hesitate to let us know. Thanks for choosing us for your time in Houston; we hope to see you again soon.Lidia Duque Director of Operations

2/10 Terrible

Robert

Stayed 1 night in Apr 2024
Response from Director of Operations on 11 May 2024
Dear Robert, We regret that your visit with us was not satisfactory. Our goal is to provide every guest with an exceptional stay; therefore, we would appreciate you letting us know what we can do to make your next stay perfect. We do hope you will give us the opportunity to provide you with a much more enjoyable experience.Lidia Duque,Director of Operations

4/10 Poor

CHARLES

Business traveler, Traveled with partner
Disliked: Cleanliness, staff & service
MY WIFE IS ON A WALKER. WE REQUEST A HANDICAP ROOM. THEY CHECK US INTO ROOM1912. THEY DELIVERED OUR BELONGINGS TO THE ROOM. WE TOLD THEM THAT MY WIFE COULD NOT USE THE SHOWER OR BATH. THEY GAVE US A NEW ROOM 1512. THAT TOOK CARE OF THAT PROBLEM.BUT WE HAD TO MOVE BELONGINGS TO THE NEW ROOM OUR SELFES. I AM 80 YEARS AND MY WIFE IS ON A WALKER. ALL THEY DID IS SEND US A CART TO MOVE OUR BELONGINGS. THIS NO WAY TO GUEST. FIRST NIGHT IN ROOM 1512. DURNING THE NIGHT THE SHEETS CAME OFF THE MATTRESS SO WE SLEEP ON A RAW MATTRESS MOST OF THE NIGHT. I THINK SOMEONE NEEDS TO CHECK INTO THE MANAGEMENT OF THSI HOTEL.
Stayed 3 nights in Apr 2024
Response from Director of Operations on 18 Apr 2024
Dear Charles, Thank you for sharing your feedback. We sincerely apologize for the inconvenience you encountered with the service issues. This is not typical of our usual standard, and we regret not meeting your expectations. Please be assured that your comments will be addressed appropriately to ensure it is not repeated moving forward. Your patience and understanding are deeply valued, and we hope to have the opportunity to welcome you back to provide you with the hospitality we are known for.Lidia Duque, Director of Operations

10/10 Excellent

Eugene

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean neat excellent service terrific restraunts and valet parking was excellent
Stayed 3 nights in Apr 2024
Response from Director of Operations on 13 Apr 2024
Dear Eugene, Thank you for staying with us and for the excellent review. It is always a pleasure to know that we exceeded our guests' expectations, and we appreciate you mentioning how much you enjoyed our hospitality, well-kept accommodations, and all our amenities. Your compliments will be shared with our team. We hope to see you again soon and wish you all the best with your travels. Lidia Duque Director of Operations

10/10 Excellent

Brent

Liked: Cleanliness, staff & service, property conditions & facilities
Great location & fantastic facilities
Stayed 4 nights in Mar 2024
Response from Director of Operations on 12 Apr 2024
Dear Brent, Thank you for choosing Houston Marriott Medical Center/Museum District and also for your nice review. We are pleased that our convenient location and all our amenities added to the enjoyment of your visit. We hope to welcome you again soon on your next visit to Houston.Lidia Duque Director of Operations

4/10 Poor

Megan

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The staff was very friendly. My only complaint is that our AC didn’t work and it didn’t seem like a 4/5 star hotel.
Stayed 1 night in Apr 2024
Response from Director of Operations on 10 Apr 2024
Dear Megan, Thank you for taking the time to leave your review. We genuinely regret that you had issues with the air unit in your room. Our goal is always to provide a comfortable, relaxing experience; therefore, we hope you will accept our apologies for this frustrating inconvenience. We will address this appropriately, and we very much appreciate you bringing this to our attention. We are grateful for your patience and hope you will visit again so we can provide you with the flawless visit you deserve.Lidia Duque,Director of Operations

10/10 Excellent

Sherry, Zwolle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Upscale Clean Room! Good Restaurant! Great Room Service!
Stayed 1 night in Mar 2024
Response from Director of Operations on 2 Apr 2024
Dear Sherry, Thank you for staying with us and also for the excellent review. It is always a pleasure to know that we exceeded our guests' expectations, and we appreciate you mentioning how much you enjoyed our spotless accommodations as well as our hospitality. We hope to see you again soon, and we wish you all the best with your travels. Lidia Duque Director of Operations

10/10 Excellent

Diana

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, room and property. They rooms was roomy Places to site see, the staff was very accommodating to our needs. Walkable to the medical area.
Stayed 1 night in Mar 2024
Response from Director of Operations on 1 Apr 2024
Dear Diana, It was great to read your review and learn how much you enjoyed your stay. We are happy that our location was perfect for your needs. We are also glad that you loved our well-kept accommodations as well as our friendly associates. Thank you very much for sharing your experience and some of the many things that make Houston Marriott Medical Center/Museum District an excellent choice.Lidia Duque Director of Operations

8/10 Good

Janne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Director of Operations on 29 Mar 2024
Dear Janne, Thank you for sharing the nice rating about your experience at Houston Marriott Medical Center/Museum District. We are happy to see your stay was pleasant, and we hope to have the pleasure of hosting you again soon.Lidia Duque Director of Operations

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Director of Operations on 27 Mar 2024
Dear Gary, Thank you for the perfect rating! We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at Houston Marriott Medical Center/Museum District, and we look forward to welcoming you back soon.Lidia Duque Director of Operations

2/10 Terrible

melissa

Stayed 1 night in Mar 2024
Response from Director of Operations on 13 Apr 2024
Dear Melissa, Thank you for sharing your rating. We strive to offer quality service to our guests; therefore, we are disappointed if we did not meet your expectations. Please accept our apologies for any frustrations or inconveniences you may have had during your stay. We hope you will return and allow us to show you the hospitality we are known for providing.Lidia Duque Director of Operations

6/10 Okay

michelle

Traveled with family
Liked: Cleanliness, staff & service, amenities
Rooms are very outdated but clean. Was perfect for our location. Thank you
Stayed 1 night in Mar 2024
Response from Director of Operations on 21 Mar 2024
Dear Michelle, Thank you for your review. We are happy to hear that our well-kept rooms and ideal location met your needs. That said, we value your comments about the updates needed, as we understand you were looking for a more modern experience. We remain committed to clean and well-maintained accommodations and have taken notes for future plans. Thank you once again for sharing your valuable insights, and we hope to have the pleasure of welcoming you back in the future. Lidia Duque, Director of Operations

4/10 Poor

Melanie

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
We booked a stay partly because it had an indoor pool. When we checked in, the staff told us the pool was under maintenance and we would have to go across the street to swim. No mention of this when we booked our room. The sheets and towels had blood stains and the room was dusty. There was a loud knocking sound in our room that kept us up both nights. The staff did not fix it when they said they would look at it. The restaurant in the hotel charged $18 per drink. Overall, not a good stay and would never stay here again. The
Stayed 2 nights in Mar 2024
Response from Director of Operations on 19 Mar 2024
Dear Melanie, Thank you for choosing us and for your feedback. We never want to disappoint our guests therefore, we regret that we could not meet your expectations of an enjoyable visit. The information for the pool closure is mentioned on our website so that guests can have this information before booking with us. We also apologize for the cleanliness concerns you encountered in your accommodations. We have addressed this with our staff, and we are confident this will not be repeated. Furthermore, we are sorry for the dissatisfaction you had with some of the extra costs associated with your visit. Please allow us to regain your trust and allow us another opportunity to welcome you back for the flawless experience you deserve. Lidia Duque Director of Operations

2/10 Terrible

Tonya

Very disappointed! I booked this hotel because the temps were cool outside and they had an indoor pool….only to find out upon arrival that the pool/spa was “under renovations”. Ridiculous! Had I known, I could’ve booked somewhere else! Manipulative! Definitely ruined it for the kids! 😡
Response from Director of Operations on 18 Mar 2024
Dear Tonya, Thank you for choosing to stay with us and taking the time to evaluate your visit. We apologize for the inconvenience you experienced due to our remodel, and we regret your disappointment with the lack of a swimming pool on the property. We understand your frustration, and we are grateful for your understanding. We know the solution we offered did not change your experience, but we hope that you now feel more comfortable with our attempt to resolve this unfortunate situation and, in some way, help restore your confidence in our hotel. Our goal is to provide an exceptional experience to each of our guests, and we will be sure to review our third-party websites in addition to our official site to ensure everything is up-to-date. We hope that you will consider a return visit when our improvements have been completed so that you can experience our renewed and refreshed hotel firsthand. We look forward to welcoming you back soon. Safe travels.Lidia Duque Director of Operations

10/10 Excellent

Darren

Stayed 1 night in Mar 2024
Response from Director of Operations on 31 Mar 2024
Dear Darren, Thank you for the outstanding rating. We are delighted that from check-in through check-out, we were able to provide you with a great stay at Houston Marriott Medical Center/Museum District. We look forward to your return and wish you all the best with your future travels. Lidia Duque, Director of Operations

10/10 Excellent

Tiesha

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fast check in, clean, safe
Stayed 1 night in Mar 2024
Response from Director of Operations on 11 Mar 2024
Dear Tiesha, Thank you for your terrific review of Houston Marriott Medical Center/Museum District. We are pleased to know you had a great stay and that you especially loved our seamless check-in service and impeccable accommodations. Thank you again for your business, and we look forward to welcoming you back soon.Lidia Duque,Director of Operations

4/10 Poor

Corey

Traveled with family
First room given had 2 queens when we reserved a king. Went back down and asked for a King room and they put us in 411. Next to the trolley and next door was the 24hr weight room. The trolley stop was right outside so hearing ding ding ding…. All night. And the weight room was loud from dropping of weights. Usually started. Around 5:30am
Stayed 2 nights in Mar 2024
Response from Director of Operations on 11 Mar 2024
Dear Corey, Thank you for sharing your candid review. We apologize for the noise issues you experienced due to the location of your room; please know our front desk is always available to help make you as comfortable as possible. Guest feedback gives us valued insight to improve our accommodations and guest experience; therefore, we appreciate your comments. Thank you again for your business, and we hope to have an opportunity to better your experience with us whenever your travels bring you back to the area.Lidia Duque,Director of Operations

10/10 Excellent

Brandon

Traveled with family
Experience has been wonderful so far.
Stayed 1 night in Mar 2024
Response from Director of Operations on 10 Mar 2024
Dear Brandon, We are thrilled you had an excellent stay at Houston Marriott Medical Center/Museum District, and we appreciate the fantastic rating. It was our pleasure to accommodate you, and we look forward to your next visit with us.Lidia Duque Director of Operations

10/10 Excellent

stacy wayne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Director of Operations on 10 Mar 2024
Dear Ms. Wayne, Thank you for choosing Houston Marriott Medical Center/Museum District. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Lidia Duque Director of Operations

10/10 Excellent

Angela

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was safe and clean. Just a little on the expensive side.
Stayed 1 night in Mar 2024
Response from Director of Operations on 7 Mar 2024
Dear Angela, We are delighted you had a great experience overall and found Houston Marriott Medical Center/Museum District hitting the mark on cleanliness standards. We understand that pricing is a consideration. While we strive to offer competitive rates for the quality of service we provide, we also continuously evaluate our pricing strategy to ensure value for our guests. We appreciate your input. Thank you for choosing our hotel, and we look forward to hosting you again soon.Lidia Duque, Director of Operations

2/10 Terrible

Kenneth

Liked: Staff & service
Disliked: Property conditions & facilities
Paid premium to find out the pool and hot tub are perminatly closed. 280 bucks for an old updated hotel.
Response from Director of Operations on 7 Mar 2024
Dear Kenneth, Thank you for posting a review of your stay with us. We understand that the availability of the pool and hot tub is an important amenity for our guests, and we sincerely apologize for any inconvenience this may have caused. We regret that this information was not communicated to you prior to your stay, and we understand how frustrating it has been for you. Your feedback is important to us, and we will review our communication processes to ensure that guests are well-informed of any changes to amenities while booking. We hope you will give us an opportunity to redeem ourselves in the future.Lidia Duque, Director of Operations

10/10 Excellent

Joshlyn

Traveled with family
Liked: Amenities
Quiet for being in the medical center. Friendly helpful staff.
Stayed 1 night in Mar 2024
Response from Director of Operations on 5 Mar 2024
Dear Joshlyn, Thank you for sharing your feedback regarding your recent stay at Houston Marriott Medical Center/Museum District. We strive to offer a tranquil atmosphere and attentive service, and we are delighted to know that you found it to your liking. We look forward to welcoming you back in the future.Lidia Duque, Director of Operations

10/10 Excellent

luis

Stayed 1 night in Feb 2024
Response from Director of Operations on 22 Mar 2024
Dear luis, Thank you for the perfect rating. We are glad you had a wonderful time at Houston Marriott Medical Center/Museum District. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience.Lidia Duque Director of Operations

10/10 Excellent

Laurence

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is an excellent location for business travel.
Stayed 1 night in Feb 2024
Response from GENERAL MANAGER on 29 Feb 2024
Dear Laurence, Thank you for choosing Houston Marriott Medical Center/Museum District and also for your generous review. We are pleased our ideal location added to the enjoyment of your business visit. We look forward to welcoming you again soon.Lidia Duque, Director of Operations

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from GENERAL MANAGER on 29 Feb 2024
Dear Lisa, Thank you for staying with us and also for the excellent rating of Houston Marriott Medical Center/Museum District. It is always a pleasure to know that we exceeded our guests' expectations. We look forward to seeing you again soon, and we wish you all the best with your travels. Lidia Duque, Director of Operations

10/10 Excellent

Jennifer

Business traveler, Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was exceptional from the check in staff to the man Nathaniel who helped with our luggage and in the restaurants!
Stayed 2 nights in Feb 2024
Response from Director of Operations on 24 Feb 2024
Dear Jennifer, Thank you for being our guest at Houston Marriott Medical Center/Museum District. We are pleased you had an excellent stay and that our devoted associates especially Nathaniel helped to make your visit memorable. They continually strive to provide exceptional service, down to the smallest detail, and we will enjoy sharing your kind comments with them. We appreciate the review and look forward to having you as our guest again.Lidia Duque Director of Operations

10/10 Excellent

Nelson

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Marriott stay.
The room was spotless, clean and very comfortable. little to no hallway sounds. Staff was very courteous and helpful. Ideal and convenient to all nearby hospitals.
Stayed 1 night in Feb 2024
Response from Director of Operations on 19 Feb 2024
Dear Nelson, Thank you for choosing Houston Marriott Medical Center/Museum District for your recent stay. We are pleased to know that you enjoyed our refreshing accommodations, attentive associates, and proximity to the hospitals. We appreciate your generous feedback, and we look forward to welcoming you back soon.Lidia Duque Director of Operations

10/10 Excellent

Rebecca

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was okay.
It was ok, we were there for MDAnderson so we spent a lot of time in the room & you can hear people around you & below… it was just ok.
Stayed 4 nights in Feb 2024
Response from Director of Operations on 15 Feb 2024
Dear Rebecca, Thank you for allowing us the opportunity to serve you. We are glad to see your gracious rating and are pleased you had an overall satisfactory stay. However, we are sorry for the noise disturbances you experienced. Our front desk is available to assist you and make the most of your stay, in the future, please do not hesitate to ask! We appreciate the feedback and hope to see you the next time you visit the area.Lidia DuqueDirector of Operations

10/10 Excellent

Lacey

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Director of Operations on 15 Feb 2024
Dear Lacey, On behalf of our team at Houston Marriott Medical Center/Museum District, thank you for the excellent rating. We strive to deliver clean, comfortable accommodations combined with exceptional service to every guest; therefore, we appreciate you noticing our efforts. We look forward to hosting you again whenever your visit brings you back this way.Lidia DuqueDirector of Operations

10/10 Excellent

Charles

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Director of Operations on 13 Feb 2024
Dear Charles, Thanks for the outstanding rating! We are delighted your time at Houston Marriott Medical Center/Museum District was so great, as we always strive for excellence. We look forward to your return soon so we can share another fantastic experience with you.Lidia Duque Director of Operations

4/10 Poor

Guillaume

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Marriott disappointed us
Hotel is depicted as a wonderful, clean, luxurious hotel. That is not the case. The pool was closed, the hot tub is old, nothing is included like parking or internet, no brewed coffee was available, the scents in the hotel are overwhelming and there are old carpet smells. It felt like a cheap hotel in Las Vegas. I dont recommend it. Bed was super comfortable and room and bathroom were clean.
Stayed 2 nights in Feb 2024
Response from Director of Operations on 12 Feb 2024
Dear Guillaume, Thank you for taking the time to review your stay with us. We sincerely apologize for not meeting all of your expectations and that you were inconvenienced with the the odor concerns. Furthermore, we are also very sorry that you were disappointed with our amenities and that our property felt short in some regards. We certainly understand the frustration this may have caused and appreciate your patience in these matters. We also regret your dissatisfaction with various charges. Almost all of our fees are listed on our website so that guests can have this information prior to making a reservation. Thank you again for your feedback, and we hope to see you soon!Lidia Duque Director of Operations

10/10 Excellent

Ann

Business traveler, Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Very wonderful staff.
Stayed 2 nights in Feb 2024
Response from Director of Operations on 12 Feb 2024
Dear Ann, Thank you for being our guest at Houston Marriott Medical Center/Museum District. We are pleased you had an excellent stay and that our devoted associates helped to make your visit memorable. They continually strive to provide exceptional service, down to the smallest detail, and we will enjoy sharing your kind comments with them. We appreciate the review and look forward to having you as our guest again.Lidia Duque Director of Operations

10/10 Excellent

ANTHONY

Late in the evening so can’t see property
Stayed 1 night in Feb 2024
Response from Director of Operations on 10 Feb 2024
Dear Anthony, Thank you for including Houston Marriott Medical Center/Museum District in your travel plans. We are glad you had an overall satisfactory visit. However, we regret not meeting all your expectations and have taken note of your additional feedback. We hope to see you again soon, and we wish you all the best with your travels. Lidia Duque Director of Operations

10/10 Excellent

brenda

Liked: Cleanliness, staff & service, property conditions & facilities
Everything about this hotel was great
Stayed 2 nights in Feb 2024
Response from Director of Operations on 10 Feb 2024
Dear Brenda, Thank you for staying at Houston Marriott Medical Center/Museum District and also for the excellent review. It is always a pleasure to know that we exceeded our guests' expectations, and we appreciate you mentioning how much you enjoyed your visit. We hope to see you again soon, and we wish you all the best with your travels. Lidia Duque Director of Operations

8/10 Good

steven, Edinburg

Liked: Cleanliness, staff & service, property conditions & facilities
Safe,nice,convenient
Stayed 2 nights in Feb 2024
Response from Director of Operations on 10 Feb 2024
Dear Steven, Thank you for choosing Houston Marriott Medical Center/Museum District and also for your generous review. We are pleased our location added to the enjoyment of your visit. We appreciate the review and look forward to having you as our guest again.Lidia Duque Director of Operations

8/10 Good

Marilyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Director of Operations on 4 Feb 2024
Dear Marilyn, Thank you for the generous rating of Houston Marriott Medical Center/Museum District. We are delighted you enjoyed your stay, and we appreciate you taking the time to recommend us to fellow travelers. We hope to see you again on your next visit.Lidia Duque,Director of Operations

10/10 Excellent

Rachel

Stayed 1 night in Jan 2024
Response from Director of Operations on 3 Feb 2024
Dear Rachel, Thank you for your outstanding rating. We are glad that we could exceed all of your expectations and that you loved your visit to our hotel. We appreciate you taking the time to let fellow travelers know about your experience, and we look forward to many more visits to Houston Marriott Medical Center/Museum District.Lidia DuqueDirector of Operations

8/10 Good

Joseph

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
parking was expensive
Stayed 4 nights in Jan 2024
Response from Director of Operations on 30 Jan 2024
Dear Joseph, Thank you for taking the time to review your stay at Houston Marriott Medical Center/Museum District. We are glad you had an overall pleasant experience. However, we regret your dissatisfaction with our parking charges. We continually strive to offer competitive rates to our guests, and we appreciate your understanding. We look forward to welcoming you back the next time you are in the area!Lidia Duque Director of Operations

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Director of Operations on 30 Jan 2024
Dear Timothy, It is wonderful to know you enjoyed everything about your time at Houston Marriott Medical Center/Museum District and that we exceeded your expectations. We strive to provide everything needed for the perfect getaway, business stay, or family vacation. We truly appreciate your kind rating, and we hope you will be able to stay with us again soon.Lidia Duque Director of Operations

8/10 Good

Quincy

Stayed 1 night in Jan 2024
Response from Director of Operations on 22 Mar 2024
Dear Quincy, We are delighted to learn that you had a pleasant overall experience during your stay at Houston Marriott Medical Center/Museum District, and we sincerely appreciate your kind rating. It was truly our pleasure to accommodate you, and we eagerly await your next visit with us. Lidia Duque, Director of Operations

10/10 Excellent

Kristen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was easy and very welcoming. Room was ready, room service was quick and it was quiet to sleep.
Stayed 1 night in Jan 2024
Response from Director of Operations on 28 Jan 2024
Dear Kristen, Thank you for staying with us and also for the excellent review. It is always a pleasure to know that we exceeded our guests' expectations, and we appreciate you mentioning how much you enjoyed our comfortable accommodations as well as our excellent service. We hope to see you again soon, and we wish you all the best with your travels. Lidia Duque Director of Operations