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Reviews of The Westin Cincinnati

4 out of 5
The Westin Cincinnati
21 E 5th St, Cincinnati, OH

Reviews

8.0

Very Good

Rating 10 - Excellent. 504 out of 1004 reviews" "
Rating 8 - Good. 186 out of 1004 reviews" "
Rating 6 - Okay. 148 out of 1004 reviews" "
Rating 4 - Poor. 99 out of 1004 reviews" "
Rating 2 - Terrible. 67 out of 1004 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

7.4/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

ABIMBOLA, AUBURN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 2 nights in May 2024
Response from Tim N. on 20 May 2024
Thank you very much for the 5 out of 5-star rating, Abimbola! We are pleased to hear that you enjoyed your stay at the hotel. We look forward to welcoming you back the next time you are in the Cincinnati area.

10/10 Excellent

Ádám

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ok
Stayed 1 night in Apr 2024
Response from Tim N. on 17 May 2024
Thank you very much for the 5 out of 5-star rating, Adam! We are pleased to hear that you enjoyed your stay at the hotel. We look forward to welcoming you back the next time you are in the Cincinnati area.

10/10 Excellent

Aaron

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The view
Stayed 1 night in Apr 2024
Response from Tim N. on 15 May 2024
Thank you very much for the 5 out of 5-star rating, Aaron! We are pleased to hear that you enjoyed your stay at the hotel and greatly appreciate your comments!. We look forward to welcoming you back the next time you are in the Cincinnati area.

10/10 Excellent

Kroeger

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice accommodations in the heart of downtown. Highly recommend!
Stayed 1 night in May 2024
Response from Tim N. on 12 May 2024
Thank you very much for the 5 out of 5-star rating, Kroeger! We are pleased to hear that you enjoyed your stay at the hotel and greatly appreciate your comments about the hotel! We look forward to welcoming you back the next time you are in the Cincinnati area.

2/10 Terrible

James

Liked: Cleanliness, staff & service, property conditions & facilities
You highly over charged us compared to Westins rates.
Stayed 1 night in Apr 2024
Response from Tim N. on 12 May 2024
Thank you for taking the time to share your rating with us, James. It looks like we did not quite meet your expectations with your overall experience. It is our sincere hope that we will be able to welcome you back in the future for a better experience.

6/10 Okay

Cynthia

It was ok.
Stayed 1 night in May 2024
Response from Tim N. on 10 May 2024
Thank you for taking the time to share your rating with us, Cynthia. It looks like we did not quite meet your expectations during your visit. It is our sincere hope that we will be able to welcome you back in the future for a better visit.

10/10 Excellent

John, Bethesda

Liked: Cleanliness, staff & service, property conditions & facilities
Great location near major attractions and helpful, friendly staff
Stayed 2 nights in May 2024
Response from Tim N. on 9 May 2024
Thank you very much for the 5 out of 5-star rating, John! We are pleased to hear that you enjoyed your stay at the hotel and greatly appreciate your comments about the hotel and staff!. We look forward to welcoming you back the next time you are in the Cincinnati area.

8/10 Good

Howard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed for Flying pig marathon weekend.Walkable to everything related.Also walkable to baseball and football stadiums
Stayed 4 nights in May 2024
Response from Tim N. on 9 May 2024
Thank you very much for the 4 out of 5-star rating, Howard. We are pleased that you enjoyed your stay at the hotel. We look forward to welcoming you back the next time you are in the Cincinnati area.

8/10 Good

Alexa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Tim N. on 12 May 2024
Thank you very much for the 4 out of 5-star rating, Alexa. We are pleased that you enjoyed your stay at the hotel. We look forward to welcoming you back the next time you are in the Cincinnati area.

10/10 Excellent

John, Wheeling

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in May 2024
Response from Tim N. on 6 May 2024
Thank you very much for the 5 out of 5-star rating, John! We are pleased to hear that you enjoyed your stay at the hotel and greatly appreciate your comments!. We look forward to welcoming you back the next time you are in the Cincinnati area.

4/10 Poor

Angie

Stayed 1 night in May 2024
Response from Tim N. on 9 May 2024
Thank you for taking the time to share your rating with us, Angie. It looks like we did not quite meet your expectations during your visit. It is our sincere hope that we will be able to welcome you back in the future for a better visit.

10/10 Excellent

Brandi

Stayed 1 night in May 2024
Response from Tim N. on 6 May 2024
Thank you very much for the 5 out of 5-star rating, Brandi! We are pleased to hear that you enjoyed your stay at the hotel and greatly appreciate your comments!. We look forward to welcoming you back the next time you are in the Cincinnati area.

10/10 Excellent

Andras

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great time here!
Stayed 1 night in May 2024
Response from Tim N. on 4 May 2024
Thank you very much for the 5 out of 5-star rating, Andras! We are pleased to hear that you enjoyed your stay at the hotel and greatly appreciate your comments!. We look forward to welcoming you back the next time you are in the Cincinnati area.

8/10 Good

Nathan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was a comfortable stay.
Stayed 1 night in Apr 2024
Response from Tim N. on 2 May 2024
Thank you very much for the 4 out of 5-star rating, Nathan. We are pleased to hear that you enjoyed your stay at the hotel overall. We look forward to welcoming you back the next time you are in the Cincinnati area.

8/10 Good

Mohammad

Liked: Cleanliness, staff & service
Stayed 2 nights in Apr 2024
Response from Tim N. on 2 May 2024
Thank you very much for the 4 out of 5-star rating, Mohammad. We are pleased that you enjoyed your stay at the hotel. We look forward to welcoming you back the next time you are in the Cincinnati area.

8/10 Good

Travis

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Parking needs improvement but the property is nice
Stayed 4 nights in Apr 2024
Response from Tim N. on 2 May 2024
Thank you very much for the 4 out of 5-star rating, Travis. We apologize for the issues you encountered with parking. However, we are pleased to hear that you enjoyed your stay at the hotel overall. We look forward to welcoming you back the next time you are in the Cincinnati area.

10/10 Excellent

Patricia

Traveled with family
Place was great. Parking was difficult and the lot was full one night.
Stayed 3 nights in Apr 2024
Response from Tim N. on 2 May 2024
Thank you very much for the 5 out of 5-star rating, Patricia! We apologize for the parking issue your encountered. However, we are pleased to hear that you enjoyed your overall stay at the hotel and greatly appreciate your feedback. We look forward to welcoming you back the next time you are in the Cincinnati area.

8/10 Good

Karen

Stayed 2 nights in Apr 2024
Response from Tim N. on 20 May 2024
Thank you very much for the 4 out of 5-star rating, Karen. We are pleased that you enjoyed your stay at the hotel. We look forward to welcoming you back the next time you are in the Cincinnati area.

10/10 Excellent

Connie

Liked: Cleanliness, staff & service, property conditions & facilities
Helpful and pleasant staff. Great location.
Stayed 2 nights in Apr 2024
Response from Tim N. on 2 May 2024
Thank you very much for the 5 out of 5-star rating, Connie! We are pleased to hear that you enjoyed your stay at the hotel and greatly appreciate your comments regarding our staff and the location. We look forward to welcoming you back the next time you are in the Cincinnati area.

6/10 Okay

michael

Business traveler, Traveled with partner
Disliked: Property conditions & facilities
Westin is old and not a good facility
Stayed 2 nights in Apr 2024
Response from Tim N on 30 Apr 2024
Thank you for taking the time to share your rating with us, Michael. It looks like we did not quite meet your expectations during your visit. It is our sincere hope that we will be able to welcome you back in the future for a better visit.

6/10 Okay

Eric

It was convenient for our trip.
Stayed 2 nights in Apr 2024
Response from Tim N on 30 Apr 2024
Thank you for taking the time to share your rating with us, Eric. We are glad you enjoyed the convenience of the hotel for your trip. It is our sincere hope that we will be able to welcome you back in the future for an even better stay.

2/10 Terrible

Geoff

Traveled with group
Disliked: Property conditions & facilities
room was not cleaned at all. Poop stains in the toilet, towel in the middle of the room on the floor, pillows in disarray, dirt in the ice bucket with no liner available. Will not stay at another Westin. The previous room keys were on the table even. Clearly not cleaned.
Stayed 1 night in Apr 2024
Response from Tim N. on 25 Apr 2024
Thank you for sharing your feedback regarding your experience with us, Geoff. We are sorry to see that you encountered issues with cleanliness of your room, as this is not the experience we want for any of our guests. This room was clearly not ready for a guest and we are sorry that we did not have an opportunity to provide you with new accommodations. We are sharing your feedback with our Housekeeping team for corrective actions. We hope to welcome you back at a future date for a better stay with us.

8/10 Good

Shiyel

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I was in town for my graduation and needed to leave my belongings in my room during graduation which would be past checkout time. I was granted extra 3 hrs to checkout and was beyond grateful for this.
Stayed 1 night in Apr 2024
Response from Tim N. on 23 Apr 2024
Thank you very much for the 4 out of 5-star rating, Shiyel! We are pleased to hear that you enjoyed your stay at the hotel and are glad we were able to accommodate your late checkout request. We look forward to welcoming you back the next time you are in the Cincinnati area.

4/10 Poor

Jennifer

Traveled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities
Upon getting into our room and going to adjusting our ac, we noticed the vent completely covered in black mold. I did report it and we were moved to another room. Not much better. The bathroom vent there was covered with thick gray dust that you could set from the entrance way of our room. The bedding had sweat stains on it, the pillow on the chair had some nasty yellow stain on it. First on the light and human hair on the light fixture. For $350/night x 3 nights I expected better. Staff was very friendly I will say, but the rooms were NOT up to par. Would NOT stay here again.
Stayed 3 nights in Apr 2024
Response from Tim N. on 23 Apr 2024
Thank you for sharing your feedback regarding your experience with us, Jennifer. We are sorry to see that you encountered issues with condition and cleanliness of your room, as this is not the experience we want for any of our guests. We are glad to see that we were able to accommodate you in a different room during your stay. We are sharing your feedback with our Housekeeping and Engineering Leadership to ensure the necessary corrective measures are taken to address the condition and concerns of this room. We hope to welcome you back at a future date for a better stay with us.

10/10 Excellent

kristen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super easy to grab dinner and walk to the Reds game. I felt safe in doing so as well.
Stayed 1 night in Apr 2024
Response from Tim N on 22 Apr 2024
Thank you very much for the 5 out of 5-star rating, Kristen! We are pleased to hear that you enjoyed your stay at the hotel as well as its location and greatly appreciate your feedback. We look forward to welcoming you back the next time you are in the Cincinnati area.

10/10 Excellent

Rosendo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient
Stayed 2 nights in Apr 2024
Response from Tim N. on 22 Apr 2024
Thank you very much for the 5 out of 5-star rating, Rosendo! We are pleased to hear that you enjoyed your stay at the hotel and greatly appreciate your feedback. We look forward to welcoming you back the next time you are in the Cincinnati area.

10/10 Excellent

Jacqueline

Liked: Cleanliness, staff & service, property conditions & facilities
Close to everything
Stayed 3 nights in Apr 2024
Response from Tim N. on 22 Apr 2024
Thank you very much for the 5 out of 5-star rating, Jacqueline! We are pleased to hear that you enjoyed your stay at the hotel and the location and greatly appreciate your feedback. We look forward to welcoming you back the next time you are in the Cincinnati area.

2/10 Terrible

Jared

Disliked: Cleanliness, staff & service, property conditions & facilities
Had a fractured tooth removed this week and oral surgery including bone graph. Could not go on trip, tried to contact Expedia and ins policy and was ignored and phone just rang and rang. Promised, e-mails from cancellation, call backs and promised refunds and was lied to. Expedia is a house of horrors. Want your money but hide after they get it. Sick and sad.
Stayed 1 night in Apr 2024
Response from Tim N on 22 Apr 2024
Thank you for taking the time to share your rating with us, Jared. We are looking into your reservation details regarding your refund request.

2/10 Terrible

Jaclyn

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Tim N. on 22 Apr 2024
Thank you for taking the time to share your rating with us, Jaclyn. It looks like we did not quite meet your expectations during your visit. It is our sincere hope that we will be able to welcome you back in the future for a better visit.

2/10 Terrible

Renee

Stayed 2 nights in Apr 2024
Response from Tim N. on 9 May 2024
Thank you for taking the time to share your rating with us, Renee. It looks like we did not quite meet your expectations during your visit. It is our sincere hope that we will be able to welcome you back in the future for a better visit.

10/10 Excellent

Samuel

Stayed 2 nights in Apr 2024
Response from Tim N. on 6 May 2024
Thank you very much for the 5 out of 5-star rating, Samuel! We are pleased to hear that you enjoyed your stay at the hotel and greatly appreciate your comments!. We look forward to welcoming you back the next time you are in the Cincinnati area.

6/10 Okay

Colleen

Liked: Cleanliness
It was musty and outdated. Curtain was torn.
Stayed 1 night in Apr 2024
Response from Tim N. on 15 Apr 2024
Thank you for taking the time to share your rating with us, Colleen. It looks like we did not quite meet your expectations during your visit, and we apologize for the issues your had with your room. It is our sincere hope that we will be able to welcome you back in the future for a better visit.

8/10 Good

Dave

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful staff, very helpful. Parking garage NOT so great and elevator from the garage is quite janky. Other than that, it was great being in the center of downtown & connected to McCormicks.
Stayed 1 night in Apr 2024
Response from Vinshawn on 15 Apr 2024
Thank you for staying with us! Come back and see us soon! Be well!

8/10 Good

Vera

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
We called for ice when we arrived in our room because the ice machine on our floor was not working. We called the service number and requested ice and It was never delivered. We saw Andrea Bocelli in concert. We returned to the Westin’ after 11pm, nothing was open to have a cocktail or snack. Otherwise the overnight stay was very nice.
Stayed 1 night in Apr 2024
Response from Tim N. on 15 Apr 2024
Thank you for taking the time to share your rating with us, Vera. It looks like we did not quite meet your expectations during your visit. We apologize for the service issues your encountered during your stay. It is our sincere hope that we will be able to welcome you back in the future for a better visit.

10/10 Excellent

Joshua

Stayed 1 night in Apr 2024
Response from Tim N. on 2 May 2024
Thank you very much for the 5 out of 5-star rating, Joshua! We are pleased to hear that you enjoyed your stay at the hotel and greatly appreciate your feedback. We look forward to welcoming you back the next time you are in the Cincinnati area.

8/10 Good

Eric

Stayed 2 nights in Apr 2024
Response from Mike H on 27 Apr 2024
Thank you for your feed back. We appreciate you staying with us and hope to see you again

10/10 Excellent

Lindsey

Stayed 2 nights in Apr 2024
Response from Mike H on 27 Apr 2024
Thank you for feedback! We appreciate you staying with us and hope to see you soon.

4/10 Poor

Erin

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Bed sheets were dirty, the mirror film in the bathroom was coming off, there was a hole in the bathroom wall from what looked like a hairdryer having been removed, water pressure was minimal, little hot water even at uncommon usage times, breakfast was not easily accessible, no free Wi-Fi
Stayed 2 nights in Apr 2024
Response from Tim N. on 7 Apr 2024
Thank you for sharing your feedback regarding your experience with us. We are sorry to see that you encountered issues with condition and quality of your room, as this is not the experience we want for any of our guests. While Internet is not complimentary as a standard, it is available at no additional charge for Marriott Bonvoy members, and there is no fee to enroll in the program. We are sharing your feedback with our Leadership team to ensure the necessary corrective measures are taken. We hope to welcome you back at a future date for a better stay with us.

4/10 Poor

John

Stayed 1 night in Apr 2024
Response from Tim N on 30 Apr 2024
Thank you for taking the time to share your rating with us, John. It looks like we did not quite meet your expectations during your visit. It is our sincere hope that we will be able to welcome you back in the future for a better visit.

10/10 Excellent

Rebecca

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was clean and easily accessible to dining options and Fountain Square. My only complaint was the conference room was freezing.
Stayed 3 nights in Apr 2024
Response from Tim N. on 7 Apr 2024
Thank you very much for the 5 out of 5-star rating, Rebecca! We are pleased to hear that you enjoyed your stay at the hotel and greatly appreciate your feedback. We apologize for the issue with the temperature in the conference room, and we are sharing this with our Engineering team. We look forward to welcoming you back the next time you are in the Cincinnati area.

8/10 Good

Rolando

Traveled with family
Liked: Cleanliness, staff & service, amenities
Great place to stay, right across from Fountain Square. Hotel bathroom is starting to look a bit worn and the wifi was very glitchy and we could not consistently use it. (ALSO who charges for wifi?!)
Stayed 2 nights in Mar 2024
Response from Michael, Front Desk Supervisor on 4 Apr 2024
Thank you for staying with us. Wifi services are complementary when you are a Marriot Bonvoy member. Be sure to sign up to enjoy the benefits when visiting any Marriot property.

6/10 Okay

Julia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Tim N. on 4 Apr 2024
Thank you for taking the time to share your rating with us, Matthew. It looks like we did not quite meet your expectations during your visit. It is our sincere hope that we will be able to welcome you back in the future for a better visit.

2/10 Terrible

Bill

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They lost my Expedia reservation so I had to book at the desk when I arrived and now getting a refund for the first reservation is proving to be a big ordeal. And now they’re trying to suppress my bad review.
Stayed 1 night in Mar 2024
Response from Tim N. on 1 Apr 2024
Thank you for taking the time to share your experience with us, Bill. Our records show that your Expedia reservation never came across to our system from Expedia, likely due to an error between the two systems. This is the reason why the reservation could not be located upon your arrival. In addition, an Expedia representative was informed on 3/29 that this reservation did not exist in our system so the hotel could not issue a refund to Expedia for this booking since was never charged. As a result, your refund should have been processed on Expedia's end. We apologize for the confusion regarding this matter. We have requested that Expedia process the refund for your booking on their end. We hope to welcome you back in the future for a better stay with us.

10/10 Excellent

Brian, Winfield

Stayed 1 night in Mar 2024
Response from Tim N. on 19 Apr 2024
Thank you very much for the 5 out of 5-star rating, Brian! We are pleased to hear that you enjoyed your stay at the hotel and greatly appreciate your feedback. We look forward to welcoming you back the next time you are in the Cincinnati area.

10/10 Excellent

Kristy

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Tim N. on 1 Apr 2024
Thank you very much for the 5 out of 5-star rating, Kristy! We are pleased to hear that you enjoyed your stay at the hotel and greatly appreciate your feedback. We look forward to welcoming you back the next time you are in the Cincinnati area.

4/10 Poor

Kimberly

Traveled with group
Someone walked into one of our rooms after check-in!
Stayed 3 nights in Mar 2024
Response from Tim N. on 1 Apr 2024
Thank you for taking the time to share your rating with us, Kimberly. We sincerely apologize for the issue you encountered with your room upon arrival and we are investigating this with our team to establish what occurred during this time. It our hope that we will have an opportunity to welcome you back at a future date for a better stay with us.

10/10 Excellent

Brenda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Tim N. on 29 Mar 2024
Thank you very much for the 5 out of 5-star rating, Brenda! We are thrilled to hear that you enjoyed your stay. We look forward to welcoming you back the next time you are in the Cincinnati area.

8/10 Good

Emily

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was quiet and the hotel was overall a good stay as usual.
Stayed 1 night in Mar 2024
Response from Tim N. on 29 Mar 2024
Thank you for sharing your feedback with us. We are glad to hear that you enjoyed your stay overall and greatly appreciate your comments about the hotel. We look forward to welcoming you back the next time you are in the Cincinnati area.

10/10 Excellent

Robyn

Stayed 3 nights in Mar 2024
Response from Vinshawn on 15 Apr 2024
Thank you for staying with us! Come back and see us soon! Be Well!

6/10 Okay

Alaric, Ooltewah

Liked: Cleanliness
Disliked: Staff & service
The hotel was very busy. Front desk did not have enough staffing. We had a very tired after a long day and drive. After long wait to get out key, we got to our room and the keys did not work and there were pizza boxes outside. It sounded like someone is in the room. We ad to call front desk, then told to come back down. Now rather than two people at desk there was only one person. We had to wait again, explain things again and got a new room.
Stayed 1 night in Mar 2024
Response from Tim N. on 1 Apr 2024
Thank you for taking the time to share your feedback with us, Alaric. I apologize for the issues you encountered upon arrival with the check in process and your. We are looking into this matter to address your concerns. It is our sincere hope that we will be able to welcome you back in the future for a better visit.