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Reviews of Hampton Inn & Suites Watertown Boston

2.5 out of 5
Hampton Inn & Suites Watertown Boston
25 Bond Street, Watertown, MA

Reviews

9.2

Wonderful

Rating 10 - Excellent. 484 out of 674 reviews" "
Rating 8 - Good. 120 out of 674 reviews" "
Rating 6 - Okay. 38 out of 674 reviews" "
Rating 4 - Poor. 19 out of 674 reviews" "
Rating 2 - Terrible. 13 out of 674 reviews" "

9.6/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Charlie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place
Stayed 1 night in May 2024

10/10 Excellent

Yasmin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and quiet room
Stayed 1 night in May 2024

10/10 Excellent

Madhuri

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good location and well kept property. Breakfast was good.
Stayed 1 night in May 2024

10/10 Excellent

Nicole

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were very nice and quiet. For the most part it was very clean except for the air vent, it was very dirty and covered with dust.
Stayed 1 night in May 2024

10/10 Excellent

IMRANA

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean hotel. Wonderful breakfast options and free
Stayed 1 night in May 2024

10/10 Excellent

Gabi

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel, the room was great and the area was fantastic!
Stayed 3 nights in Apr 2024

10/10 Excellent

Misael, Watertown

Liked: Cleanliness, staff & service
Perfect ambience
Stayed 1 night in May 2024

10/10 Excellent

john

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good as presented ahead of time with the exception of the complimentary continental breakfast . They told us at the front desk the night before that wood be available from 6:00 AM thru 11:30 AM. That was closed at 9;30 AM and our family missed their breakfast because of that.
Stayed 1 night in Apr 2024

10/10 Excellent

Jack

Traveled with family
Liked: Cleanliness, staff & service
Excellent property and location.
Stayed 2 nights in Apr 2024

10/10 Excellent

Richard

Stayed 2 nights in Apr 2024

10/10 Excellent

Syeda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it!!!
Stayed 1 night in Apr 2024

10/10 Excellent

Jaime

Stayed 1 night in Apr 2024

10/10 Excellent

Robin

Liked: Cleanliness, staff & service, property conditions & facilities
The entire staff went above and beyond to make sure we had a great stay. The front desk staff was awesome. Unfortunately, I didn’t get all their names but Mohammed was extremely accommodating and took great care of us upon check in!
Stayed 3 nights in Apr 2024

10/10 Excellent

Brian

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very courteous, professional and efficient staff. Nice facility, good location.
Stayed 1 night in Apr 2024

10/10 Excellent

Jasmin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

yvette

Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable place and very easy to get around
Stayed 3 nights in Apr 2024

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities
Brand new
Stayed 1 night in Apr 2024

8/10 Good

George

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very safe.
Stayed 2 nights in Apr 2024

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
All
Stayed 2 nights in Mar 2024

10/10 Excellent

Taumaturgo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024

10/10 Excellent

Alyssa

Stayed 2 nights in Mar 2024

10/10 Excellent

Yan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Omar

Traveled with family
Everything is good
Stayed 4 nights in Mar 2024

10/10 Excellent

Yan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Shaking when subway passing through
Stayed 1 night in Mar 2024

10/10 Excellent

Youngsuk

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities
Everyone is so friendly and helpful. Very clean and a perfect location for looking at colleges with my son. Huge plus with all the shops and places to eat right out side.
Stayed 1 night in Mar 2024

10/10 Excellent

Patrick, Clinton

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Need more parking in the garage. The breakfast was not great, no bacon.
Stayed 1 night in Mar 2024

4/10 Poor

Heidi

Stayed 4 nights in Mar 2024

8/10 Good

William

Liked: Cleanliness, staff & service, property conditions & facilities
Thanks for making my late check in easy
Stayed 1 night in Mar 2024

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Anel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente para un viaje breve. Un poco distante de areas de interes, tranquilo y ofrece opciones para ir de compras de ultima hora asi como lugares para comer.
Stayed 3 nights in Feb 2024

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was very nice, with an excellent breakfast, and everything you could need was within short walking distance.
Stayed 2 nights in Feb 2024

10/10 Excellent

Scott

Stayed 2 nights in Jan 2024

10/10 Excellent

Amber

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was clean, quiet and seemed newly built. Beds were comfortable and amenities were good. Only complaint is parking is $30 a day and that housekeeping came into our room at 7:30am on our last day there and waking us up and then coming in again 2 hours later to ask if we were going to leave already.
Stayed 2 nights in Feb 2024

10/10 Excellent

Regan

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024

10/10 Excellent

neyahte, Milwaukee

Liked: Cleanliness, staff & service, property conditions & facilities
This property was very walkable. Lovely area.
Stayed 2 nights in Feb 2024

6/10 Okay

Brooke

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
I really like the property! Have stayed there a couple times with no issues. This stay was different. We were there for 4 nights - our room cleaning with fresh towels didn’t happen until we complained on day 3. Disappointed about this as we got back to room late at night when housekeeping gone. The other instance was our tv didn’t work to watch Super Bowl and maintenance guy on property had gone home for the day. Again - unexpected instances - management tried to rectify but didn’t have staff to truly fix. All in all - would still stay at property but thought maybe some sort of “we are sorry” coupon would have been nice
Stayed 4 nights in Feb 2024

2/10 Terrible

Madison

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
I tried to call to let them know late check in the person o spoke to said they were going to make a note and hung up on me before asking my information so she couldnt actully make a note. We got there and checked in and walked into our room which was supposed to be a King size bed and it was two Queen size beds. I called the front desk and after waiting 20 minutes on hold all they told me was the manager changed it due to over booking but i was never informed of this change. I found hair in the shower before we used it which means it was not cleaned well also found old gross food that smelt awful on top of the refrigerator not even inside it. I am not happy i spent what i did on this hotel with this experience.
Stayed 1 night in Feb 2024

10/10 Excellent

Alexandra

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean, quiet and comfortable beds.
Stayed 1 night in Feb 2024

10/10 Excellent

neyahte, Milwaukee

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were extremely helpful and always pleasant. I would definitely stay here again.
Stayed 1 night in Feb 2024

10/10 Excellent

Kelly

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved that it was in walking distance of the center of Watertown, which is beautiful! I didn't like that we had to pay so much for parking! This was a surprise cost we were not expecting!
Stayed 1 night in Jan 2024

10/10 Excellent

Andrew

Traveled with family
Liked: Cleanliness, amenities
Great facility, great location and a wonderful staff. Two thumbs up!
Stayed 1 night in Feb 2024

10/10 Excellent

Matthew

Business traveler
Liked: Amenities
Nice hotel in a very cool area. Destiny at the front desk made check-in a delight.
Stayed 1 night in Jan 2024

2/10 Terrible

Jessica

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Beware!!! Stay away!!!! Parking is 39 dollars a night!!! No where to park!! I got stuck in the elevator twice!!! No manager ever on duty!!! Front desk never answers their phone!!!!!! After getting stuck in elevator I needed a drink to calm my nerves!!!! Could you believe the night audit guy lost the key to the bar!! The next day he said he left it at home!!! This property is Not helpful at all. No maid service! Breakfast is unattended with no one to replenish the items!! Hard to believe this is a Hilton property. Have sent two emails to management with no returned email or call!!! Left many messages at the desk. Stay away!!
Stayed 2 nights in Jan 2024

10/10 Excellent

Elaine

Liked: Cleanliness, staff & service, property conditions & facilities
It was a fine experience
Stayed 1 night in Jan 2024

8/10 Good

Tracy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Overall I'll stay again
Stayed 3 nights in Jan 2024

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place, needs more employees!
The shower sprayer didn’t work and the room was out of shower gel and body lotion in their refillable dispensers. The room temperature felt cold at 71 or 72 so this is why it was up to 75 when I arrived. That was odd. Upon leaving there were no carts anywhere and so I had to drag all my bags out myself in several trips. Also by 9 am Sunday morning there was no more dark roast coffee and they seemed to have trouble replenishing the breakfast items with a big crowd. Having said all that, none of it mattered. It’s a great place for a great location and the room is nice, clean, quiet, Nice beds and pillows. I’d stay again but probably just ask for help. I did not like paying an extra $30.00 for parking. All in all it was worth the price though.
Stayed 1 night in Jan 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice location
Stayed 1 night in Jan 2024

10/10 Excellent

Mark

Stayed 1 night in Jan 2024