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Reviews of Castel Hörtenberg

5 out of 5
Castel Hörtenberg
Via Monte Tondo 4, Bolzano, Provincia autonoma di Bolzano

Reviews

9.6

Exceptional

Rating 10 - Excellent. 56 out of 67 reviews" "
Rating 8 - Good. 5 out of 67 reviews" "
Rating 6 - Okay. 4 out of 67 reviews" "
Rating 4 - Poor. 2 out of 67 reviews" "
Rating 2 - Terrible. 0 out of 67 reviews" "

10/10

Cleanliness

9.4/10

Staff & service

9.6/10

Amenities

9.8/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

ANNA

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My wife and I chose Castel Hortenberg for our stay in Bolzano, and we were blown away from the moment we arrived through our departure. Secure parking with private gates. Upon arrival we were greeted with Prosecco, and this type of care and attention was given to us the entire time by Tommaso and the other staff. The room was mindblowing, facing the mountains and pool, everything felt like luxury including the Acqua Di Parma bath supplies. Incredible heated pool and wellness center that included 2 saunas, hamman, jacuzzi, aromatherapy showers and salt room (we went every single night!). Dinner down in the castle was fantastic both times we went, and we were even able to taste their own 100 year old olive oil. Bolzano was a fantastic location in between all destinations we wanted to drive to like Cortina D'ampezza, Seceda peak and other Dolomiti locations. It was truly incredible to come home each night after exhausting days to Castel Hortenberg. I already cant wait to come back in the Summertime for hiking! Be sure to book with them directly so your parking is included otherwise via Expedia we were charged extra. I don't have a single critical thing to say, my wife and I loved this place and we felt it was LGBTQ friendly.
Stayed 4 nights in Mar 2024

10/10 Excellent

Paul

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just when you least expect it! After a crash on the A22, we had an unanticipated stay in Bozen/ Bolzano. This Hotel is incredible - the attention to detail is exceptional, but also the team is excellent. This whole hotel is a hidden gem. Pool was piping hot in February. Amazing!
Stayed 1 night in Feb 2024

10/10 Excellent

Yves

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The place to stay in Bolzano!
A real Castel , excellent service, foods at breakfast was really good. Rooms so nice! Exteriors nice too.
Stayed 1 night in Feb 2024

10/10 Excellent

Anthony

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Emiliano

Traveled with family
Stayed 3 nights in Dec 2023

10/10 Excellent

Claudia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was lovely
Stayed 2 nights in Nov 2023

10/10 Excellent

Mike

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel in the heart of Bolzano.
Stayed 2 nights in Nov 2023

10/10 Excellent

Scott

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Everything about our stay was perfect. The room was very comfortable, the grounds were beautiful, and the staff were attentive and friendly. Superb!
Stayed 3 nights in Sep 2023
Response from The reception on 8 Oct 2023
Dear Mr Scott, thank you very much for your review. Glad to hear that you had a nice stay with us, that you liked the room and that our staff took good care of you. We hope to see you again soon. Best regads

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent hotel. Would strongly recommend.
Stayed 2 nights in Sep 2023
Response from The reception on 16 Sep 2023
Dear Mr. Alexander,thank you for the review you left us, we are glad you had a good time at our property. We look forward to seeing you again soon and send you best regards.

10/10 Excellent

Mark

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely amazing!
Stayed 2 nights in Aug 2023
Response from The reception on 31 Aug 2023
Dear Mr. Mark,thank you for your review and the compliments directed toward our property. We are very glad that you had a good time. With the hope that we may see you again we send you warm regards.

6/10 Okay

Myah, Grovetown

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 2 nights in Jul 2023
Response from The reception on 1 Aug 2023
Dear Mrs. Myah,Thank you for your review; it is always a pleasure to know that our guests enjoyed their stay. Best regards,

10/10 Excellent

Susan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2023
Response from The reception on 23 Jul 2023
Dear Mrs Susan,thank you for the review. We are very happy that you enjoyed Castel Hörtenberg. Looking forward to seeing you again, we send you our best regards,

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Sabrina Reception on 30 Jun 2023
Gentile Ospite,la ringraziamo per essersi preso il tempo di lasciarci una recensione. Siamo felici di leggere che ha avuto un piacevole soggiorno a Castel Hörtenberg. Speriamo di poterla riaccogliere presto, cordiali saluti.

10/10 Excellent

Anne

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful hotel with an exceptional staff
Stayed 1 night in May 2023
Response from The reception on 28 May 2023
Dear guest,thank you for the compliments and we are really happy to read that you had a nice stay.We hope to welcome you back soon. Best regards,SabrinaReception

10/10 Excellent

Jilla

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb!
Castel Hortenberg is one of the most beautiful and perfect hotel, with excellent service, super clean and a gorgeous surrounding. We highly recommend this place. Jilla
Stayed 2 nights in Dec 2022

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2022

10/10 Excellent

Paymaun

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic location, ambiance, clean, crisp and cool. Friendly staff
Response from The reception on 15 Nov 2022
Dear Mr. Lofti,Thank you for taking the time to write a review. We are glad that you enjoyed your stay at Castle Hörtenberg and especially the location, atmosphere, cleanliness, and staff.We look forward to welcoming you back soon.

8/10 Good

ERCAN

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
location is perfect. it is more like mini chateaux instead of castle.
Stayed 1 night in Mar 2022

10/10 Excellent

Ran

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2022
Response from reception on 6 Mar 2022
Thank you Ran

4/10 Poor

Verified traveler

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
The location was good and it was clean
Stayed 2 nights in Aug 2021

10/10 Excellent

Verified traveler

Stayed 2 nights in Aug 2021

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very private, beautiful Castle, and a great location. Everything from the breakfast to the linen turn down, excellent.
Stayed 1 night in Jul 2021
Response from SAMUELAZIINO on 6 Jul 2021
Dear Guest, thank you very much for your nice review, we are happy to know that you enjoyed your stay here in our facility. We look forward to seeing you again at Castel Hortenberg. Best regards, Samuela

10/10 Excellent

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
New property with excellent amenities. Heated outdoor pool and spa were a big plus.
Stayed 2 nights in Dec 2019
Response from mattia on 7 Jan 2020
Buona sera, la ringraziamo per la recensione. Saluti Mattia Bazzanella Front Office Manager

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019
Response from mattia on 7 Jan 2020
Buona sera, la ringraziamo per la recensione. Saluti Mattia Bazzanella Front Office Manager

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2019
Response from Mattia on 29 Nov 2019
Buona sera, La ringraziamo per la recensione. Saluti

10/10 Excellent

Ernesto

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel di altissimo livello. Posizione comoda a circa 10 minuti dal centro. Staff gentilissimo. Tutto davvero perfetto.
Stayed 2 nights in May 2024

10/10 Excellent

Jens

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024

10/10 Excellent

MANUEL

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel boutique exclusivo.
Hotel boutique exclusivo.
Stayed 2 nights in Dec 2023

10/10 Excellent

Bastian, Diemelsee

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wir hatten einen wunderschönen Aufenthalt.
Stayed 4 nights in Oct 2023
Response from Die Rezeption on 8 Oct 2023
Sehr geehrter Herr Bastian,vielen Dank für Ihre Bewertung, wir freuen uns, dass Sie Ihren Aufenthalt in unserem Haus genossen haben. Wir hoffen, Sie bald wieder zu sehen und senden Ihnen unsere besten Grüße.

10/10 Excellent

Christoph

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stilvoll im Herz von Bozen
Stayed 2 nights in Oct 2023
Response from Die Rezeption on 8 Oct 2023
Sehr geehrter Herr Christoph,vielen Dank für Ihre Bewertung und Ihr Kompliment über unsere Einrichtung. Es freut uns sehr, dass Sie Ihren Aufenthalt bei uns genossen haben. Wir freuen uns darauf, Sie bald wiederzusehen,

6/10 Okay

Luca

Stayed 2 nights in Sep 2023
Response from La reception on 12 Oct 2023
Gentile Signor Luca,la ringraziamo per la recensione che ci ha lasciato, siamo contenti che si sia trovato bene presso la nostra struttura. Ci auguriamo di poterLa rivedere presto e le porgiamo cordiali saluti.

8/10 Good

Luca

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from La reception on 19 Sep 2023
Gentile Signor Luca,la ringraziamo per la recensione che ci ha lasciato, siamo contenti che si sia trovato bene presso la nostra struttura. Ci auguriamo di poterLa rivedere presto e le porgiamo cordiali saluti.

10/10 Excellent

Mette Møller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2023
Response from The reception on 31 Aug 2023
Dear Mr. Moller,thank you for the review you left us, we are glad that you enjoyed your stay at our property. We hope we can see you again soon and we send you warm regards.

10/10 Excellent

Anette

Stayed 1 night in Jul 2023
Response from The reception on 1 Aug 2023
Dear Mrs. Anette,thank you very much for the review you left us, we are glad you enjoyed your stay at our facility. We look forward to seeing you again soon and send you kind regards.

10/10 Excellent

Jasper

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
One of the best hotels I’ve stayed i
Stayed 1 night in Jul 2023
Response from The reception on 1 Aug 2023
Dear Mr. Jasper,thank you for the review you left us and the compliments directed toward our property. We look forward to seeing you again soon and send you kind regards.

10/10 Excellent

Peter

Stayed 2 nights in Mar 2023
Response from Sabrina Reception on 8 May 2023
Sehr geehrter Gast, vielen Dank für Ihre Bewertung. Es freut uns sehr, dass Sie Ihren Aufenthalt bei uns genossen haben. Wir freuen uns, Sie wiederzusehen.

10/10 Excellent

Ivan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente hotel em um castelo
Lugar lindo. Um castelo modernizado. Hotel maravilhoso. Pequeno e muito aconchegante. Café da manhã excelente. Recomendo
Stayed 2 nights in Feb 2023
Response from The reception on 28 Feb 2023
Dear guest, thank you for taking the time to leave us a lovely review. We are pleased to know that you enjoyed your stay at Castel Hörtenberg and we look forward to welcoming you back. With kind regards

8/10 Good

Casimiro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Non è un 5 stelle ma un buon 4S Comunque buon soggiorno mi sono trovato bene

10/10 Excellent

Camille

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect weekend in Bolzano
Beautiful place to stay. The castle is modern and beautiful, and the staff very friendly. Would love to come again.
Stayed 1 night in Nov 2022
Response from Reception on 8 Dec 2022
Dear Mrs. Farradas,we thank you very much for your kind massage.We are happy to read that you have appreciated the structure and the staff too.It would be a pleasure for us to host you again in the Castle.Hope to see you again as soon as possible.Best regards,The reception!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sehr schönes Hotel in fussläufiger Lage zum Stadtzentrum. Wir hatten eine Gartensuite mit schönem Ausblick. Sehr freundliches Personal. Klar eine Empfehlung!
Stayed 1 night in Sep 2022
Response from Die Rezeption on 15 Nov 2022
Sehr geehrter Herr Seevathian,Danke, dass Sie uns eine Bewertung geschrieben haben. Es freut uns zu hören, dass Sie Ihren Aufenthalt auf Schloss Hörtenberg und insbesondere die Lage und Ihr Zimmer mit direktem Zugang zum Garten genossen haben. Wir freuen uns darauf, Sie bald wieder begrüßen zu dürfen.

10/10 Excellent

Gabriele, München

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Das Castell liegt ideal, um das Stadtzentrum zu erkunden. Unser Zimmer war wunderbar ruhig während der Nacht, kein Straßenlärm, keine lauten Nachbarn. Der Service war hervorragend und die Auswahl beim Frühstück reichhaltig. Wir werden auf jeden Fall wiederkommen.
Stayed 1 night in Oct 2022
Response from Die Rezeption on 15 Nov 2022
Sehr geehrte Frau Reis,Vielen Dank, dass Sie sich die Zeit genommen haben, uns eine Bewertung zu schreiben. Es freut uns zu hören, dass Ihnen Ihr Aufenthalt auf Schloss Hörtenberg gefallen hat, insbesondere die Lage, Ihr Zimmer, das Frühstück und der Service. Wir freuen uns darauf, Sie bald wieder begrüßen zu dürfen.

10/10 Excellent

Anne margaret

Liked: Cleanliness, staff & service, room comfort
Beautiful hotel, good service, fantastic room. They removed the cost for parking when I complained hotels.com had their hotel as free parking. The only criticism was the exaggerate cost for my two littles dogs.
Stayed 1 night in Nov 2021
Response from reception on 6 Mar 2022
Thank you Anne margaret

4/10 Poor

Dieter

Traveled with partner
Disliked: Staff & service, property conditions & facilities
Gleich bei der Ankunft wurde uns als allererstes mitgeteilt, dass es für uns keinen Platz zum Abendessen gibt. Und das obwohl wir die Loft Suite gebucht hatten (buchen mussten). Wir sollten entweder den Roomservice benutzen (15€ extra) oder woanders essen. Wir sind zum Castel gefahren, um das schöne Restaurant im Keller mit Gewölbe zu sehen. Dies war jedoch an allen 3 Tagen geschlossen, wurde uns vorher leider nicht mitgeteilt. Die Auswahl an Weinen ist für ein 5 Sterne Hotel deutlich eingeschränkt. Entspannung war schwierig, da überall Lärm störte. Sogar im Wellness Bereich kam man einfach nicht zur Ruhe. Bei der Endabrechnung wurde uns dann zu viel berechnet (wurde allerdings komplikationslos gelöst). Personal insgesamt freundlich und zuvorkommend, aber Unterkunft eigentlich mehr 4 Sterne.
Stayed 3 nights in Dec 2021

6/10 Okay

Andrea

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Struttura a dir poco splendida, ma servizio decisamente pessimo. Un 5 stelle non può avere un bar in un corridoio, che offre solo vino della casa (toscano) al bicchiere e che non fa servizio al tavolo. Un 5 stelle non può far passare i clienti in accappatoio davanti all'ingresso, poi al bar e poi nella sala colazione per andare in spa.
Stayed 1 night in Nov 2021
Response from Reception on 22 Nov 2021
Gentile Signor Andrea, ringraziamo per la recensione e per il suo feedback, il nostro bar offre un servizio 24 su 24 naturalmente anche al tavolo, a la carté offriamo una varia selezione di vini regionali oltre ai nostri toscani. Essendo come avrà visto una struttura storica protetta dalle belle arti, non è stato possibile progettare una via interna nascosta, le vie per l'accesso alla SPA sono purtroppo "solo" 3 ed una di questo durante il giorno è anche l'accesso davanti al bar. Ringraziamo per i complimenti sulla struttura. Un saluto da Bolzano

8/10 Good

Marko

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021
Response from reception on 2 Nov 2021
thank you

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tutto molto bene
Stayed 1 night in Aug 2021

10/10 Excellent

Reidun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
👍
Great stay
Stayed 1 night in Aug 2021

10/10 Excellent

Kaja

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2021
Response from Castel Hörtenberg on 23 Jul 2021
Dear Kaja, thank you for your review. Hope to see you again

10/10 Excellent

Florian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Luxuriöser Aufenthalt im Schloss!
Ein toll renoviertes Schloss, dass sich innen modern präsentiert und trotzdem noch die alte Substanz erhalten hat. Die Zimmer (wir hatten das kleinste) sind sehr geräumig und haben einen tollen Ausblick. Ein paar kleine Servicethemen gibt es, manchmal ist der Empfang nicht besetzt, zum Start hatten wir kein Duschgel, dafür viel Hair Conditioner und Body Lotion. Auch könnten die Kosten für den Parkplatz vorab transparenter kommuniziert werden, wie so oft... Hotel liegt angenehm zentral und trotzdem ruhig. Pool sehr schön, für Vollschwimmer nicht lang genug!
Stayed 3 nights in Jul 2021
Response from Samuela Ziino on 20 Jul 2021
Vielen Dank für ihre Bewertung! Wir freuen uns, dass Sie sich bei uns wohlgefühlt haben und Ihnen unser Schloss/ Location gefallen hat. Wir bedauern zu tiefst für die Unannehmlichkeiten. Ihr Feedback hat uns gezeigt worauf wir in zukunft mehr acht geben sollten. Herzliche Grüße,