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Reviews of Best Western Plus Castlerock Inn & Suites

2.5 out of 5
Best Western Plus Castlerock Inn & Suites
501 SE Walton Boulevard, Bentonville, AR

Reviews

8.8

Excellent

Rating 10 - Excellent. 589 out of 1001 reviews" "
Rating 8 - Good. 289 out of 1001 reviews" "
Rating 6 - Okay. 74 out of 1001 reviews" "
Rating 4 - Poor. 28 out of 1001 reviews" "
Rating 2 - Terrible. 21 out of 1001 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Peggy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 1 night in May 2024

10/10 Excellent

Emmanuel

Liked: Cleanliness, staff & service, property conditions & facilities
Very good
Stayed 1 night in May 2024

8/10 Good

Kayla

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The place was beautiful peaceful bed was comfy and plenty of options the breakfast could of been better the lady that was preparing or managing it could of been quite a bit more polite then she was and used her customer service manners !!
Stayed 1 night in May 2024

10/10 Excellent

Jill

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Helpful staff, great breakfast, clean and safe!
Stayed 3 nights in Apr 2024

6/10 Okay

Jonathan

Stayed 1 night in Apr 2024

10/10 Excellent

Jeanie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast
Stayed 1 night in Apr 2024

10/10 Excellent

sondra

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
After hours of traveling, i was greeted with a smile from the desk clerk, he was amazing! Easy chexk in, room very clean, and bed comfortable!!
Stayed 1 night in Feb 2024

8/10 Good

frank

Liked: Staff & service, property conditions & facilities, room comfort
Nice but loud.
Room was nice but there was trash on the floor from the previous traveler. Loud street noise all night.
Stayed 1 night in Jan 2024

8/10 Good

Verified traveler

Liked: Cleanliness, room comfort
Stayed 1 night in Feb 2024

8/10 Good

Tamalee

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was disappointing. The selection was boring and the cooked food was awful. The pool and rooms were quiet and clean and the staff were very friendly and helpful
Stayed 3 nights in Jan 2024

8/10 Good

Hope

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay
Staff was friendly. Breakfast choices were great for our family. Room was comfortable. Workout room elliptical making a loud clunking so opted for treadmill. Some of attachments on cable machine missing.
Stayed 1 night in Dec 2023

10/10 Excellent

charles

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

2/10 Terrible

Carol

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Last year when we were there, our stay was great. That’s why we went back. When we walked into our room, it smelled like the inside of a dirty vacuum cleaner. The king size bed was out of shape and saggy. The sheets on the bed were worn out. Breakfast was horrible. The “scrambled eggs” seemed artificial and the sausage patty was nasty too. The breakfast potatoes tasted old. I didn’t finish my plate.
Stayed 1 night in Nov 2023
Response from General Manager on 28 Nov 2023
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Excellent

September

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

4/10 Poor

Marcia

Liked: Staff & service
Disliked: Property conditions & facilities
The staff was helpful and the breakfast was good. BUT, the room was dark, the carpet smelled, and the key system was unreliable. We had to have our room key replaced and never were able to get in the outside door next to our room where we wanted to park our car Since I am handicapped, this meant we had to always walk down the long hall to exit the motel. We won’t be back.
Stayed 3 nights in Oct 2023
Response from General Manager on 26 Oct 2023
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

6/10 Okay

Aimee, Monroe

Traveled with family
Disliked: Property conditions & facilities
Our room smelled like stale cigarette smoke. Air conditioner was very loud. Breakfast was pretty good except for the last day, no biscuits, no potatoes and very little eggs. There didn’t seem to be any replenishment forthcoming. Hot tub was out of order. Location was extremely convenient for our needs but don’t know that I would stay there again.
Stayed 3 nights in Oct 2023

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023

4/10 Poor

Christina

Traveled with family
Stayed 2 nights in Oct 2023
Response from General Manager on 24 Oct 2023
Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Excellent

Alice

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was great! We like the staff and the facilities. We would stay there again for sure.
Stayed 2 nights in Oct 2023

10/10 Excellent

sandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

4/10 Poor

Jay

Stayed 1 night in Oct 2023
Response from GM on 15 Nov 2023
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Excellent

Diane

Traveled with group
This location room was exactly what we were looking for at a reasonable price
Stayed 1 night in Oct 2023

10/10 Excellent

JAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Enjoyed our stay.
Stayed 1 night in Sep 2023

10/10 Excellent

Patricia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

10/10 Excellent

Susan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Desk clerk was very helpful and welcoming.
Stayed 1 night in Sep 2023

10/10 Excellent

Randy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and nice!

10/10 Excellent

Matthew

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

8/10 Good

Janeen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very helpful
Stayed 3 nights in Sep 2023

10/10 Excellent

Earnest

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk clerk was great. Very helpful.
Stayed 2 nights in Sep 2023

6/10 Okay

Vivian

The offering of pool and hot tub and exercise room as well as proximity to Crystal Bridges was a factor in our selection. So I paid a little more. The pool and area was clean and open early and late however I had to request towels every time I used it. The hot tub not functioning and exercise room closed. The staff was pleasant and accommodating. The beds were comfortable and room ac unit quiet and pleasant for sleeping.
Stayed 2 nights in Sep 2023

10/10 Excellent

Craig

Traveled with partner
The place was clean and the staff was very friendly and helpful.
Stayed 3 nights in Sep 2023

10/10 Excellent

Robert

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Place was clean and staff was great
Stayed 1 night in Sep 2023

6/10 Okay

Amber

Very noisy Front desk had little personality & didnt welcome me
Stayed 1 night in Sep 2023

8/10 Good

Robert

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

8/10 Good

Sharon, Richmond

Disliked: Staff & service
Good breakfast
Stayed 1 night in Sep 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not the BEST Breakfast in town!
The breakfast was not the BEST in town. At 9:30am they were out of eggs, sausage, orange juice and biscuits(the breakfast ends at 10am). The worker informed me that it took longer to cook the sausage and they would not be ready, yet she brought biscuits out to another guests and told her it only took 3 minutes to cook!
Stayed 3 nights in Sep 2023

10/10 Excellent

Terry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good night stopping point!
Perfect stop of the freeway with plenty of parking for a trailer
Stayed 4 nights in Aug 2023

10/10 Excellent

Jennifer

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Employees were great.
Stayed 2 nights in Aug 2023

8/10 Good

Jordan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

8/10 Good

William

Stayed 1 night in Aug 2023

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
All is good
Stayed 1 night in Aug 2023

8/10 Good

Anne

Liked: Cleanliness, staff & service, property conditions & facilities
Very spacious room but extremely noisy due to heavy traffic on the road and no sound insulation whatsoever
Stayed 2 nights in Aug 2023

10/10 Excellent

Kelly

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly at check in. The warmest greeting I’ve received in a long time at a hotel.
Stayed 1 night in Aug 2023

8/10 Good

Laura

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would stay there again
Our room was clean and the beds/pillows were comfy. However, the "sofa bed" in the room description on the website was not actually a pullout bed. We had four people so we could share the two beds but had expected a sofa bed based on the description. Breakfast was standard. Would likely stay there again if in Bentonville.
Stayed 1 night in Aug 2023

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023

8/10 Good

Raymond

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023