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Reviews of The Sebel Auckland Manukau

4.5 out of 5
The Sebel Auckland Manukau
16 Lakewood Court, Manukau, Auckland

Reviews

9.2

Wonderful

Rating 10 - Excellent. 224 out of 347 reviews" "
Rating 8 - Good. 94 out of 347 reviews" "
Rating 6 - Okay. 20 out of 347 reviews" "
Rating 4 - Poor. 3 out of 347 reviews" "
Rating 2 - Terrible. 6 out of 347 reviews" "

9.6/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Evania, Melbourne

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Apart from paying $10 a day everything else was great.
Stayed 2 nights in Apr 2024
Response from Mitesh on 6 May 2024
Hi Evania,We're delighted to hear that you had a wonderful experience at our hotel. Your satisfaction is our top priority, and we look forward to serving you again in the future.Regards,Mitesh PatilFront Office Team

10/10 Excellent

Ruby

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Wow, that was my initial reaction seeing my room for the first time. This was my first time experiencing an eco-friendly room, it was different but cuts down on energy waste. The room is spacious and had all my needs. Parking can fill up quickly, but I always had a parking space. The restaurant downstairs Ora Bistro did not disappoint. I was impressed with the menu and the food was great! I would definitely stay here again if I go back to New Zealand.
Response from Mitesh on 6 May 2024
Hi Ruby,Thank you for taking the time to share your experience. We're thrilled that you enjoyed your time at our hotel, and we can't wait to exceed your expectations on your next visit.Regards,Mitesh PatilFront Office Team

10/10 Excellent

Corazon

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Friendly staff
Stayed 3 nights in Apr 2024
Response from Mitesh on 12 Apr 2024
Hi Corazon,Your review put a smile on our faces! We're so happy to hear that you had a fantastic stay. We hope to welcome you back soon!Kind Regards,Mitesh Patil Front Office Team

10/10 Excellent

mark

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Jani on 7 Apr 2024
Dear Mark,Thank you for staying with us.I hope your next stay will be pleasant as the previous one.Kind Regards,Jani Munasinghe,Front Office Manager,The Sebel Auckland Manukau Hotel

10/10 Excellent

Sandra

Stayed 1 night in Mar 2024
Response from Jani on 7 Apr 2024
Hi Sandra,Thank you for your exceptional rating.We appreciate you staying with us.Kind Regards,Jani Munasinghe,Front Office Manager,The Sebel Auckland Manukau Hotel

10/10 Excellent

Dave

Liked: Cleanliness, property conditions & facilities
Was nice and clean modern acomation close to all shops and freindy staff also cheap for Auckland
Stayed 1 night in Mar 2024
Response from Jani on 7 Apr 2024
Hi Dave,Thank you for your amazing comments. We appreciate your comments on regards of the room,staff and facilities.We hope your next stay will be more pleasant than the previous stay.Kind Regards,Jani Munasinghe,Front Office Manager,The Sebel Auckland Manukau Hotel.

10/10 Excellent

Te Arahuta, Coromandel

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Lovely friendly staff, walkable distance from shops and rainbows end.
Stayed 1 night in Mar 2024
Response from Jani on 7 Apr 2024
Hi Te Arahuta,Thanks for your amazing comments.We hope you enjoyed your stay and the next stay will be more pleasant.Kind Regards,Jani Munasinghe,Front Office Manager,The Sebel Auckland Manukau Hotel.

10/10 Excellent

James

Traveled with group, Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
great experience easy and seemless
Stayed 1 night in Feb 2024
Response from Jani on 7 Apr 2024
Hi James,Thanks for your amazing comments.We hope you enjoyed your stay and the next stay will be more pleasant.Kind Regards,Jani Munasinghe,Front Office Manager,The Sebel Auckland Manukau Hotel.

6/10 Okay

Cassandra

Stayed 1 night in Feb 2024
Response from Jani on 7 Apr 2024
Hi Cassandra,Thank you for staying with us and we look forward to hosting you again.Kind Regards,Jani Munasinghe,Front Office Manager,The Sebel Auckland Manukau Hotel

6/10 Okay

Hu

Stayed 1 night in Feb 2024
Response from Jani on 7 Apr 2024
Hi Cassandra,Thank you for staying with us and we look forward to hosting you again.Kind Regards,Jani Munasinghe,Front Office Manager,The Sebel Auckland Manukau Hotel

8/10 Good

Jenn

Rooms were great. Not enough parking.
Stayed 1 night in Feb 2024
Response from Jani on 7 Apr 2024
Hi Jenn,Thank you so much for staying with us and your feedback.We hope we can have an opportunity to host you again.Kind Regards,Jani Munasinghe,Front Office Manager,The Sebel Auckland Manukau Hotel.

2/10 Terrible

Kishen

Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Jani on 7 Apr 2024
Hi Kishen,Thank you for taking the time to tell us about your experience at the The Sebel Auckland Manukau. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At The Sebel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.Kind Regards,Jani Munasinghe,Front Office Manager,The Sebel Auckland Manukau.

4/10 Poor

Niki

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Booking the reservation was easy online. Check in undercharged us and so had to charge us twice. The room was clean but there were ants everywhere. Even in the fridge. Cleaning left the room service leftovers and dirty dishes in the room for our 2 nights stay. When we got back to the motel after a day out our door had been left open by cleaners. This was raised with front desk and they didn’t let us know what had happened or follow up with an explanation. After we checked out we did have a phone call the next day about a lost charger. The restaurant in the motel was very convenient and the food was good. Overall service was pleasant. And the hotel was very close to ammenities. The air conditioning could be better, it seemed to cut out and wasn’t a continuous flow. Not sure if I’ll stay again.
Stayed 2 nights in Feb 2024
Response from Jani on 7 Apr 2024
Dear Niki, Thank you for taking the time to tell us about your experience at the The Sebel Auckland Manukau. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At The Sebel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kind Regards, Jani Munasinghe,Front Office Manager,The Sebel Auckland Manukau,

10/10 Excellent

Kim

Traveled with partner
Liked: Cleanliness, amenities
I have stayed in many hotels throughout the country for work, this hotel for the price range is extremely well appointed with fantastic Staff who went out of their way to assist us with everything we needed. We were traveling at the last minute for a funeral of a very dear friend and the hotel staff were so accommodating, they made everything easy and comfortable. Even providing my husband with a raiser as he had left his at home. We will defiantly be booking here again. Thank You Sebel staff and especially Melissa!!
Stayed 1 night in Feb 2024
Response from Jani on 7 Apr 2024
Dear Kim, We would like to sincerely appreciate your wonderful review and thank you once again for your loyalty. We are thrilled to hear that you had such a fantastic stay with us. We’re delighted that you enjoyed our hospitality, services, courtesy call and facilities. Your kind words truly inspire each and every one of us to continue to deliver exceptional. We can't wait to have you back for another memorable stay. Kind Regards,Jani Munasinghe,Front Office Manager,The Sebel Auckland Manukau Hotel

10/10 Excellent

TAEK SU

Business traveler
Liked: Cleanliness, room comfort
All good
Stayed 1 night in Jan 2024
Response from Jani on 7 Apr 2024
Dear Taek Su,Thank you for choosing to stay with us at The Sebel Auckland Manukau Hotel.We appreciate your comments and positive feedback.We hope your next stay will be much more pleasant.Kind Regards,Jani Munasinghe,Front Office Manager,The Sebel Auckland Manukau Hotel

10/10 Excellent

Shane William, Leppington

Stayed 2 nights in Jan 2024
Response from Jani on 7 Apr 2024
Hi Shane,Thank you for your exceptional rating.We appreciate you staying with us.Kind Regards,Jani Munasinghe,Front Office Manager,The Sebel Auckland Manukau Hotel

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Jani on 7 Apr 2024
Hi Laura,Thank you for your exceptional rating.We appreciate you staying with us.Kind Regards,Jani Munasinghe,Front Office Manager,The Sebel Auckland Manukau Hotel

8/10 Good

Judy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were very nice and clean.
Stayed 12 nights in Dec 2023
Response from Jani on 7 Apr 2024
Hi Judy,Thank you for your exceptional rating.We appreciate you staying with us.Kind Regards,Jani Munasinghe,Front Office Manager,The Sebel Auckland Manukau Hotel

8/10 Good

Lok See

Liked: Staff & service, property conditions & facilities
-
Stayed 1 night in Dec 2023
Response from Jani on 7 Apr 2024
Hi Lok,Thank you for your exceptional rating.We appreciate you staying with us.Kind Regards,Jani Munasinghe,Front Office Manager,The Sebel Auckland Manukau Hotel

10/10 Excellent

Christina, Royal Oak

Liked: Cleanliness, staff & service, property conditions & facilities
Had a wonderful time
Stayed 5 nights in Dec 2023
Response from Jani on 7 Apr 2024
Hi Christina,Thank you for your exceptional rating.We appreciate you staying with us.Kind Regards,Jani Munasinghe,Front Office Manager,The Sebel Auckland Manukau Hotel

10/10 Excellent

James

Traveled with partner
Liked: Amenities
The Sebel was very clean and nice, both rooms and lobby. The staff was also friendly and helpful. Since we came from a very rainy 3 mile hike, the availability of the laundry was great! My only wish was for a gym, but otherwise it was a great place to stay our last night on the north island.
Stayed 1 night in Dec 2023

6/10 Okay

Manpreet

Stayed 1 night in Dec 2023

10/10 Excellent

Craig

Liked: Cleanliness, staff & service, property conditions & facilities
Great location and very handy to all amenities.
Stayed 1 night in Dec 2023
Response from Mandeep on 27 Dec 2023
Hi Craig,Thanking you for an awesome review.Kind regards,Mandeep TamberOperations Manager

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent room, polite staff and an overall good experience.
Stayed 1 night in Dec 2023
Response from Mandeep on 27 Dec 2023
Hi Mathew,Thanking you for an awesome review.Kind regards,Mandeep TamberOperations Manager

10/10 Excellent

Jackie

Stayed 1 night in Dec 2023
Response from Mandeep on 27 Dec 2023
Hi Jackie, Thanking you for lovely rating.Kind regards,Mandeep TamberOperations Manager

10/10 Excellent

Michael, Hamilton

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great option and one of the better hotels on the south side of Auckland. Ideally, located near rainbows end and Westfield Manukau and the Manukau transport centre and only about 10 minutes from the airport. Some of our group with Vision appeared and had no problem navigating around the venue as signage was very very good. High contrast, room, numbers, and signs. I would definitely stay there again, and highly recommend it to others.
Stayed 2 nights in Dec 2023
Response from Mandeep on 27 Dec 2023
Hi Michael, We are glad to hear that you enjoyed our facility and Hospitality. Looking forward to welcome you in future.Kind regards,Mandeep TamberOperations Manager

8/10 Good

Stewart

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
its ok. good room but shower door design is poor, leaks to bathroom floor. bed good everything we tried works.
Stayed 1 night in Dec 2023
Response from Mandeep on 27 Dec 2023
Hi Stewart, Thank you for your review of the hotel. I apologize for the inconvenience caused during your stay. Your comment about bath room door design is noted and will work with our maintenance team to have a look.Kind regards,Mandeep TamberOperations Manager

2/10 Terrible

Pesi

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to family members and all the stuff I needed to do on my trip
Stayed 6 nights in Nov 2023
Response from Mandeep on 27 Dec 2023
Hi Persi,Thanking you for review.Kind regards,Mandeep TamberOperations Manager

10/10 Excellent

Joel

Liked: Amenities
Excellent hotel with attention to very small details and a great emphasis on personalizing guest satisfaction. I loved staring here.
Stayed 2 nights in Nov 2023
Response from Mandeep on 27 Dec 2023
Hi Joel,Thank you for your awesome review of the hotel. It was a pleasure looking after you . I appreciate you taking the time to gives us this review and wishing you the very best.Kind regards,Mandeep TamberOperations Manager

10/10 Excellent

Kerri

Stayed 1 night in Oct 2023
Response from Mandeep on 27 Dec 2023
Hi Kerri,Thanking you for an awesome review.Kind regards,Mandeep TamberOperations Manager

10/10 Excellent

kevin

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We arrive at 2am very tired after a long flight. Around 9km from airport which cost $55 for a Iber at this early hour. The booking on service was quick and efficient. The room was excellent- comfortable bed, clean, powerful hot shower. We slept well. Normal checkout is 1100am.
Stayed 1 night in Oct 2023
Response from Hayley Vu on 31 Oct 2023
Hi Kevin,Thank you for your feedback. We're glad you enjoyed your stay. We look forward to welcoming you again in the future.Kind Regards,Hayley Vu - Sales & Marketing Coordinator

10/10 Excellent

Roger

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 3 nights in Oct 2023
Response from Hayley Vu on 30 Oct 2023
Hi Roger,Thank you for your feedback. We look forward to welcoming you back soon.Kind Regards,Hayley Vu

10/10 Excellent

Monique

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Very comfortable stay, super happy with the staff and service the only thing worth mentioning in terms of annoying, was the car parking, despite paying for parking with the hotel it’s still a first in first serve policy. May have to park down the road a bit if you’re not in fast enough.
Stayed 2 nights in Oct 2023
Response from Hayley Vu on 30 Oct 2023
Hi Monique,We're glad you had a comfortable stay and enjoyed our staff and service. We apologize for any inconvenience with our parking policy. We're actively working on improvements. We look forward to welcoming you back soon.Kind Regards,Hayley Vu

10/10 Excellent

Paul

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent standard
Large well appointed room with comfortable queen sized bed. Friendly staff and nice room service meals. Good quality toiletteries and robes provided. Excellent standard of cleanliness throughout the facility. Rooms are soundproof with good aircon.
Stayed 3 nights in Oct 2023
Response from Hayley Vu on 30 Oct 2023
Hi Paul,Thank you for your feedback. Your comfort and satisfaction are our top priorities, and we're delighted to know we met your expectations. We look forward to welcoming you back soon for another fantastic stay.Kind Regards,Hayley Vu

6/10 Okay

Shelly

Business traveler, Traveled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Great room, huge bed but unfortunately only very limited parking spaces and no where to park on the road either. This meant I had to park the car quite far away in a restaurant car park and hope not to get towed, and then walk through a not so safe area back to the hotel. This would be a good place to stay if you don’t have a car. Check-in and out was also a bit chaotic and I’m still chasing receipts.
Stayed 2 nights in Oct 2023
Response from Hayley on 5 Nov 2023
Hi Shelly,Thank you for your feedback. We apologise for the parking inconvenience and we are actively working on improvements regarding this matter.Kind Regards,Hayley Vu - Sales & Marketing Coordinator

10/10 Excellent

Pesi

Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable and convenient
Stayed 5 nights in Sep 2023
Response from Hayley on 10 Oct 2023
Thank you for sharing your feedback. We're delighted to hear you enjoyed your stay. We look forward to welcoming you back soon.

10/10 Excellent

Joanne

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the shops and nice place to stay.
Stayed 1 night in Sep 2023
Response from Mandeep on 20 Sep 2023
Hi Joanne, We are glad to hear that you enjoyed our Hospitality.Kind regards,Mandeep TamberOperations Manager

8/10 Good

Fou

Liked: Cleanliness, staff & service, property conditions & facilities
Cleanliness
Stayed 4 nights in Aug 2023
Response from Mandeep on 20 Sep 2023
Hi Fou, Thanks for the valuable feed back.Kind regards,Mandeep TamberOperations Manager

8/10 Good

Mele

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel just needs more parking. Located is really good. I will definitely be back.
Stayed 3 nights in Jul 2023
Response from Mandeep on 9 Aug 2023
Hi Thanking you for lovely review.Kind regards,Mandeep TamberOperations Manager

10/10 Excellent

Gareth, Narraweena

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Haven't been here since before Covid, but easily the best Hotel I've been too in NZ for years. Amazing staff which is a little unusual in NZ - very impressive.
Stayed 3 nights in Jul 2023
Response from Mandeep on 9 Aug 2023
Hi Thanking you for an awesome review. We are glad to hear that you enjoyed our Hospitality.Kind regards,Mandeep TamberOperations Manager

2/10 Terrible

kamal

Disliked: Cleanliness, staff & service, property conditions & facilities
This is located at a very high risk area and there was no parking provided and they asked to do street parking . NO STREET PARKING WAS AVAILABLE. I never checked in and lost $320. I was my hard earn earnings. Stay out. This place is no good as no parking provided
Stayed 1 night in Jul 2023
Response from Mandeep on 9 Aug 2023
Hi Thank you for your review of the hotel. I apologize for the inconvenience caused. Kind regards,Mandeep TamberOperations Manager

10/10 Excellent

Navin, Narrabean

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel and staff…really enjoyed our stay
Stayed 3 nights in Jul 2023
Response from Mandeep on 9 Aug 2023
Hi Thanking you for an awesome review.Kind regards,Mandeep TamberOperations Manager

10/10 Excellent

Shane

Stayed 1 night in Jul 2023
Response from Mandeep on 9 Aug 2023
Hi ShaneThanking you for an awesome rating.Kind regards,Mandeep TamberOperations Manager

10/10 Excellent

Courtney

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff were all super lovely and helpful
Stayed 2 nights in Jun 2023
Response from Mandeep on 9 Aug 2023
Hi Courtney,Thanking you for an awesome review.Kind regards,Mandeep TamberOperations Manager

10/10 Excellent

LIANNA-MARIE

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
From check in to check out, the front desk receptionists were warm and welcoming. The rooms were clean and modern with comfortable beds. I only want to stay here whenever I’m in Auckland.
Stayed 4 nights in Jun 2023
Response from Mandeep on 21 Jun 2023
Hi Lianna, Thank you for your awesome review of the hotel. It was a pleasure looking after you . I appreciate you taking the time to gives us this review and wishing you the very best.Kind regards,Mandeep TamberOperations Manager

6/10 Okay

Paul

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Better communication needed
Overall a good stay with plenty of parking and very clean and spacious rooms. One thing of concern was a mix up in our room which meant someone entering our room late at night and later being told we would need to shift rooms in the morning. To their credit the hotel did sort it and we didn’t need to shift, however not until we had already packed up. The restaurant was very nice.
Stayed 3 nights in Mar 2023
Response from Mandeep on 21 Jun 2023
Hi Paul, I do apologizes for the inconvenience caused due to mix up of rooms. I will personally look into it to find out what went wrong.Kind regards,Mandeep TamberOperations Manager

4/10 Poor

Lily

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The staff was beyond helpful and lovely. But the property is located in a seedy area with limited transportation options with a HUGE cell tower right in front of the building. Nothing wrong with the management really, food was delicious. But the location was terrible.
Stayed 1 night in May 2023
Response from Mandeep on 21 Jun 2023
Hi Lily, Thanking you for the valuable feedback. Apologies if we failed to meet your expectations. Kind regards,Mandeep Tamber

10/10 Excellent

Otto

Stayed 7 nights in May 2023
Response from Mandeep on 21 Jun 2023
Hi Otto,Thanking you for an awesome rating.Kind regards,Mandeep TamberOperations Manager

8/10 Good

Victoria

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023
Response from Mandeep on 24 May 2023
Hi Victoria,Thanking you for the rating and wish to see you soon in future.Kind regards,Mandeep TamberOperations Manager

8/10 Good

Dianne

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was awesome although it would’ve been better with either a coffee table or side tables around the couch. Room service dinner was incredible and well worth the order. Breakfast was good but a long wait while thry cooked more bacon especially and really need to allow for those eating later. Overall a lovely stay
Stayed 2 nights in Apr 2023
Response from Mandeep on 30 Apr 2023
Hi Dianne,We are glad to hear that you enjoyed our Hospitality and had a lovely stay.Kind regards,Mandeep TamberOperations Manager