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Opiniones sobre Pineapple Beach Club Antigua - Adults Only – All Inclusive

4 out of 5
Pineapple Beach Club Antigua - Adults Only – All Inclusive
Long Bay, St. Phillips North, Willikies, Antigua

Opiniones

8,4

Muy bueno

Evaluación: 10 - Excelente. 261 de 603 opiniones" "
Evaluación: 8 - Bueno. 210 de 603 opiniones" "
Evaluación: 6 - Aceptable. 82 de 603 opiniones" "
Evaluación: 4 - Mediocre. 32 de 603 opiniones" "
Evaluación: 2 - Terrible. 18 de 603 opiniones" "

8,8/10

Limpieza

8,8/10

Personal y atención

8,2/10

Servicios

8,0/10

Estado de la propiedad e instalaciones

8,2/10

Cuidado del medio ambiente

Opiniones

4/10 Mediocre

Francisco, Boston

Viajó con su pareja
Le gustó: Limpieza, personal y atención
Beautiful Beach, mediocre service at best. No beach towels despite askig for them 3 hours, can´t get bottled water pas 7 pm... can´t call guest services to book a venue, you have to go personally, no hair Dryer despite requesting it for two consecutive days.... Not what you´d expect from a $700 / night hotel...... People are nice bur service Really Mediocre
Se hospedó 3 noches en abril de 2024
Respuesta de Management el 1 may. 2024
Thank you for your feedback and we apologize for the inconvenience if we did not meet your expectations.

10/10 Excelente

Harmen

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
17/10 recommend
Se hospedó 3 noches en abril de 2024
Respuesta de Management el 1 may. 2024
Thank you for your high marks!

2/10 Terrible

Deanna

Viajó con su pareja
No le gustó: Personal y atención, servicios, estado de la propiedad e instalaciones
The staff was so rude. Any time you try to ask someone anything they act like you’re the biggest bother or will straight up ignore you. It was definitely an older crowd; my boyfriend and I (22 y/o) were the youngest there by a mile, and from the moment we got there we’re treated like less than. Go up to the bar no one acknowledged us. Drinks were made with barely half a shot. Never any towels. Restaurants were not good. The steakhouse that’s an extra $40 a person should not have been extra given the quality of the food. Disappointing. All I can say is the beach was nice but you can get that at other hotels.
Se hospedó 4 noches en abril de 2024
Respuesta de Management el 1 may. 2024
Thank you for your feedback. We apologize if we fell short of your expectations.

8/10 Bueno

Michelyn, Olive Branch

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
The property is beautiful and the staff are lovely. My main negative thoughts are that it is a competition to get chairs on the beach and to get dinner reservations. People put their towels out on chairs at 5am, so, if you sleep in at all you are out of luck. If you don’t book reservations well in advance you only have the option to eat at the buffet. Also, there is no room service available and they don’t provide bottled water. There are zero drinks stocked in the fridge in the room. They only leave 1 bottle of wine and 2 small water bottles on arrival. That was a huge negative for me. Overall we enjoyed our stay.
Se hospedó 6 noches en abril de 2024
Respuesta de Management el 28 abr. 2024
Thank you for staying with us.

8/10 Bueno

Jayne

Viajó con su pareja
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
This is a place which draws more middle aged/retired people. Very chill environment. Most of the staff was really great, a couple of bar tenders were always rude. You have to book dinner reservations 48 hours in advance or you will be eating buffet all the time, where the people are great but the food is mediocre. You have to pay extra for The Orchid steak house, but it was worth it. The Italian restaurant was also good, just small portions. You only get one complimentary bottle of water per person, you can either refill the bottle or buy more water. The beach is nice, they keep it pretty clear of seaweed where possible. Pools are cleaned daily.
Se hospedó 7 noches en abril de 2024
Respuesta de Management el 22 abr. 2024
Thank you for your feedback

10/10 Excelente

James Patrick

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 7 noches en abril de 2024
Respuesta de Management el 22 abr. 2024
Thank you for your high marks

4/10 Mediocre

John, tickfaw

Viajó con su familia
Le gustó: Limpieza, servicios
No le gustó: Personal y atención
Not one smiling service person. Reservations hard to secure.
Se hospedó 5 noches en abril de 2024
Respuesta de Management el 22 abr. 2024
Thank you for your feedback. We apologize if we did not meet your expectations.

10/10 Excelente

Zenaida J

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Loved our stay at Pineapple beach club. Def looking forward to returning!
Se hospedó 5 noches en abril de 2024
Respuesta de Management el 22 abr. 2024
Thank you for your feedback & we look forward to welcoming you back to Antigua.

8/10 Bueno

ALISON

Viajó con su familia, Viajó en grupo
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Very friendly and helpful staff.
Se hospedó 7 noches en abril de 2024
Respuesta de Management el 14 abr. 2024
Thank you for staying with us.

4/10 Mediocre

Justina

Viajó con su pareja
Le gustó: Limpieza, personal y atención
No le gustó: Servicios
The resort was nice but extremely outdated. The food was very basic for resort food. Our first night we made reservations to an Italian restaurant that had 4 things on the menu and not 1 Italian dish. The beach was beautiful. The room was cute, but the walls are paper thin. You hear everyone around you morning and night. The bathroom was ok, it definitely needed repairs. The staff had its days, some people were very talkative and nice while others weren’t so happy. This resort is an older crowd, zero night life. The property is silent by 11pm. We made reservations for The Grill (Seafood) and again not many options but was a lot better than the Italian restaurant. The snack bar was decent but busy all day, you waited a long time to get your food. We were not pleased with the resort by our second day so we got day passes to the sister resort. Verandah saved our trip! Beautiful resort, very good fresh food and lovely staff. We spent the remainder of our stay at the sister resort.
Se hospedó 4 noches en marzo de 2024
Respuesta de Management el 8 abr. 2024
Thank you for staying with us

6/10 Aceptable

Kathleen T.

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Seaweed. I know they have no control over it. Food was so-so Staff and activities were good. If you plan to stay on the resort things will be ok but any transport will cost at least $40
Se hospedó 4 noches en marzo de 2024
Respuesta de Management el 3 abr. 2024
Thank you for your comments.

10/10 Excelente

PAUL GERALD

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The property was very well maintained with a lay back vibe. Except for wait staff, all others were very friendly and warm. Wait staff was very professional, however, they did not give off that warm, glad to see you feeling. Because of the 48 hour advance restaurant booking policy, you are forced to eat at the buffet the first three nights.
Se hospedó 7 noches en marzo de 2024
Respuesta de Management el 1 abr. 2024
Thank you for staying with us.

10/10 Excelente

Elizabeth S

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
This was my 3rd stay in 3 years. It is the most relaxed, friendly - and all adult ages welcome - resort. It is not fancy. The beach area is absolutely divine. The food is very good,not extraordinary. The house wines could (and should) be better, but for the price one cannot beat it. The staff is incredible. Everyone makes you feel welcome. Every room has a terrace and mine, facing the ocean, was large with a comfortable bed and very nice bathroom. I'll be going back next year!
Se hospedó 7 noches en marzo de 2024
Respuesta de Management el 30 mar. 2024
Thank you so much for your kind comments. We look forward to welcoming you back next year

10/10 Excelente

Doreen F, Massapequa

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 6 noches en marzo de 2024
Respuesta de Management el 29 mar. 2024
Thanks for your high marks!

8/10 Bueno

alexis

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios
I stayed at The Pineapple Beach Club with my husband in March, for 7 days. Pros: -beautiful, but small, beach. The water and sand is gorgeous! -Every single person that worked at the club was incredibly friendly and attentive. I never had to wait for more than a minute for a drink at the bar; everyone said hello when walking by; the waitstaff at the buffet were SO attentive - constantly refilling water, asking if we wanted a drink from the bar, removing empty plates, etc. -Loved the excursion to Shirley Heights that they plan. It is a must see on a Sunday! -The bed was very comfortable. -The gym was very good. Cons: -The lack of beach towels! On the first day I had to wait until almost 2 in the afternoon to get a beach towel. I blame the guests just as much as the resort. Almost everyone took 2 beach towels, put them on a beach chair, and then leave. I have never been to a resort that had such a problem with this. There definitely needs to be more unbrellas or palapas with the strength of the sun. It's impossible to lay in the sun for more than 10 minutes without getting too hot and/or burning. -The food was just okay. I am used to eating all-inclusive meals at Club Med in Turks and Caicos, and the food at the Pineapple Beach Club just doesn't compare. There were a few very good choices, but most of the food was pretty basic. We enjoyed out stay, but will probably go back to T&C next time.
Se hospedó 7 noches en marzo de 2024
Respuesta de Management el 25 mar. 2024
Thank you for your feedback.

10/10 Excelente

Hubert

Viajó con su pareja
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Everything was in quick walking proximity including the beach. Staff everywhere was great. Will definitely be going back.
Se hospedó 3 noches en marzo de 2024
Respuesta de Management el 23 mar. 2024
Thank you so much for your kind comments. We hope you will only have fond memories of your walks on the beach & we look forward to seeing you again.

6/10 Aceptable

Timothy

Le gustó: Personal y atención, servicios
Our room was not an updated room and really needs some tlc. It was right on the beach and had an awesome view. The beach and area is very nice. The buffet food was average and the A la carte good.
Se hospedó 7 noches en marzo de 2024
Respuesta de Management el 22 mar. 2024
Thank you for your feedback.

10/10 Excelente

Shanna, Fairfield

Viajó con su familia, Viajó en grupo
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Activities and Entertainment were good. Pools and beach wonderful
Se hospedó 5 noches en marzo de 2024
Respuesta de Management el 19 mar. 2024
Thank you so much for your kind words. We hope you will only have fond memories of your time with us at Pineapple Beach Club.

10/10 Excelente

J. Katherine

Se hospedó 5 noches en marzo de 2024
Respuesta de Management el 8 abr. 2024
Thank you for staying with us.

10/10 Excelente

Robert Alexander

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Great spot
Se hospedó 7 noches en febrero de 2024
Respuesta de Management el 8 mar. 2024
Thank you for your high marks!

8/10 Bueno

Michael

Viajó con su pareja
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Nice property for the price. Sometime waits were longer than expected, maybe due to short staff.
Se hospedó 7 noches en febrero de 2024
Respuesta de Management el 25 feb. 2024
Thank you for your feedback. Your comments are very helpful & we hope you only have fond memories of your time with us at Pineapple Beach Club. We will keep a cool cocktail waiting for you.

8/10 Bueno

Donald

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 5 noches en febrero de 2024
Respuesta de Management el 25 feb. 2024
Thank you for your high marks.

10/10 Excelente

peter

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 7 noches en febrero de 2024
Respuesta de Management el 24 feb. 2024
Thank you for your high marks!

10/10 Excelente

Elizabeth

Viajó en grupo
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Pineapple Beach is a beautiful resort with the very best staff. Everyone was welcoming and kind and couldn't do enough for us. My beachfront room was perfection. I would rate the food a 4. I did not like the fact that all the loungers at the beach and pools were reserved with the towel by 8:30 in the morning. If I didn't get there early I would not have a place to sit. The other thing I did not appreciate was the problem getting reservations for dinner in the various restaurants. Why aren't they open at least five nights a week? However the Outhouse is a 10! I would highly recommend Pineapple Beach to everyone who wishes to go to Antigua.
Se hospedó 5 noches en febrero de 2024
Respuesta de Management el 24 feb. 2024
Thank you so much for your kind words. We appreciate your business and feedback which is very important to us. We trust you will only have fond memories of your time with us at Pineapple Beach Club.

8/10 Bueno

Andrew

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Nice property but difficult booking other restaurants
Se hospedó 6 noches en enero de 2024
Respuesta de Management el 22 feb. 2024
Hi Andrew, Thank you for your feedback & your input is appreciated.

6/10 Aceptable

Christen

Viajó con su pareja
Le gustó: Limpieza
No le gustó: Estado de la propiedad e instalaciones
Pros: Beautiful beach, nice pools, daily activities (including aqua aerobics), lunch and dinner food was better than expected, clean rooms, evening entertainment was good Cons: dated room decor (as expected based on pics), main lounge area and buffet restaurant space were extremely drab and depressing, breakfast was below average, process for getting reservations at the resort was AWFUL, was expecting yoga and it was offered one day out of the week we stayed but then canceled last minute
Se hospedó 7 noches en febrero de 2024
Respuesta de Reception el 19 feb. 2024
Thank you for your comments which have been forwarded to Management for action. We appreciate your feedback and hope you will only have fond memories of your time with us in Antigua.

8/10 Bueno

Angela Marie

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
We absolutely loved the resort, beautiful beach, staff & very relaxing 🌴😎🌴
Se hospedó 10 noches en febrero de 2024
Respuesta de Management el 18 feb. 2024
Thank you so much for your kind words. We hope to see you again at Pineapple Beach Club.

10/10 Excelente

Susan

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
The property was beautiful and the people were friendly and very welcoming.
Se hospedó 5 noches en febrero de 2024
Respuesta de Management el 18 feb. 2024
Thank you for your kind words. We hope to see you again in the not so distant future.

8/10 Bueno

Andrew Paul

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 6 noches en febrero de 2024
Respuesta de Management el 18 feb. 2024
Thank you for your high marks

6/10 Aceptable

Jeff

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios
This isn’t a five star resort. We stayed in the ocean view rooms. The beach area was very nice and the staff very friendly. The rooms had cheap laminate wood floors installed improperly over the top of the old terra cotta floors. The laminate had become warped and damage from water in the bathroom and there were several places in the room where someone had used large screws driven straight into the face of the floor boards in random spots. The rooms need a serious refresh. Old cultured marble counter tops from the 80’s, hot water was come and go. The beds were comfortable, though.
Se hospedó 7 noches en febrero de 2024
Respuesta de Management el 15 feb. 2024
Thank you for your feedback. Pineapple Beach is not touted as a 5-star experience but comfortable rooms and friendly staff on a great beach. We apologize if we did not meet your expectations.

8/10 Bueno

dorita ann

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios
Rooms and furnishings very old .Need updating badly.Staff and dining facilities were great. Ann Marie and staff the best.
Se hospedó 7 noches en febrero de 2024
Respuesta de Management el 12 feb. 2024
Thank you for your comments. We appreciate you taking the time to provide us with your feedback.

8/10 Bueno

Fred

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
8 days in Antigua
The property was clean, staff friendly, food was good, and the room was adequate ( except we could not get any hot water for showering or shaving). Look out for the US $34.00 per day wi-fi, hotel tax at check-out.
Se hospedó 9 noches en enero de 2024
Respuesta de Concierge el 30 ene. 2024
Thank you for your feedback

10/10 Excelente

Mark Robert

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Great service in a relaxed setting. Beautiful beach and three unique pools. Excellent Friday night dinner buffet under the stars with a 6 piece steel drum band and live band for dancing that followed. Starbucks level gourmet coffee shop all day and night. Very short lines, if any. Always got a beach/pool lounge. Several bars with a nice selection. Rooms clean and bright. Spacious patios and lovely grounds.
Se hospedó 7 noches en enero de 2024
Respuesta de Reception el 22 ene. 2024
Thank you for your kind words. We trust you will only have fond memories of your time with us at Pineapple Beach Club!

8/10 Bueno

Melissa Kern

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 7 noches en enero de 2024
Respuesta de Guest Services el 19 ene. 2024
Thank you for your high grade

10/10 Excelente

Robert

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The resort is beautiful and the staff are wonderful. It was peaceful and relaxing. They have daily activities if you want to take part. Other guests were very nice. We rented a car and explored other parts of the island and had a wonderful time.
Se hospedó 7 noches en diciembre de 2023
Respuesta de Guest Services el 19 ene. 2024
Thank you for your kind remarks

10/10 Excelente

virginia

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Se hospedó 3 noches en enero de 2024
Respuesta de Guest Services el 19 ene. 2024
Thank you for your high marks.

10/10 Excelente

Mariya

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Very nice beach with great food and service. Property is a little outdated but clean. Drinks are strong and available all the time
Se hospedó 6 noches en diciembre de 2023
Respuesta de Guest Services el 19 ene. 2024
Thank you for your kind remarks.

10/10 Excelente

Liliia

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
STAY HERE!
The food was by far the best All Inclusive buffet that we have ever experienced. The service staff is excellent! The place is an phenomenal value!!!
Se hospedó 14 noches en diciembre de 2023
Respuesta de Concierge el 19 ene. 2024
Thank you so much for your kind words. We trust you will only have fond memories of your time with us at PBC.

10/10 Excelente

Stéphane

Le gustó: Servicios
Service impeccable, je recommande fortement
Se hospedó 6 noches en diciembre de 2023
Respuesta de Concierge el 1 ene. 2024
Thank you so much for your kind words. We hope you only have fond memories of your time with us at Pineapple Beach Club and hope to see you again.

8/10 Bueno

Josh

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Respuesta de Management el 12 feb. 2024
Thank you for your grade.

10/10 Excelente

Marshall Lee

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 4 noches en diciembre de 2023
Respuesta de Concierge el 1 ene. 2024
Thank you for your high marks.

8/10 Bueno

Rolf

Se hospedó 6 noches en noviembre de 2023
Respuesta de Concierge el 1 ene. 2024
Thank you for your high marks.

10/10 Excelente

Wanda A

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios
This resort is relaxed. Quiet. Service was always friendly. Good food. The grounds were very well kept. Spa was excellent. Great coffee shop. While the pools need some tlc and the loungers on the beach need replacing.... it's a great place to stay if you want a beautiful beach and nice pools.
Respuesta de Management el 12 feb. 2024
Thank you for your kind words. We were delighted to receive your compliments and appreciate you taking the time to post your review.

6/10 Aceptable

Dale

Viajó con su pareja
first impressions , The resort was very dated . The social atmosphere was pleasant in the evenings . The food was tasty however the buffet had a poor selection.The beach was exceptional . A number of the staff acted as though you where bothering them. Overal we had a good time however considering the cost of the resort combined with the government tax , The value is just not there . much room for improvement.
Respuesta de Management el 1 ene. 2024
Thank you very much for your comments which have been received by Management and appreciate taking the time to bring this to our attention.

6/10 Aceptable

Susan

Viajó con su pareja
The pools and the beach are wonderful. The all inclusive food is terrible and the room was terrible. Outdated they really could do better.
Se hospedó 6 noches en noviembre de 2023
Respuesta de Management el 1 ene. 2024
Thank you very much for your comments which have been received by Management and appreciate taking the time to bring this to our attention. We will be making changes very soon to the concerns you have addressed.

10/10 Excelente

Diana

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
I went on a four night getaway and had a fantastic time. Weather was awesome and it was the perfect place to get away. Love the infinity pool and the whole resort. The staff is incredibly friendly, the coffee shop is great. I got a massage and a facial. Beautiful beach. Only down side was the activities advertised didn’t always work out. I signed up for yoga and there was no yoga teacher, no one showed up. Same happened with pickle ball class. But that’s a minor issue. Great place!!
Se hospedó 4 noches en noviembre de 2023
Respuesta de Management el 2 dic. 2023
Thank you for staying with us. We hope that you will visit again soon.

8/10 Bueno

Amber Lee

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 7 noches en noviembre de 2023
Respuesta de Management el 27 nov. 2023
Thank you for staying with us.

8/10 Bueno

Nikki

Viajó con su pareja, Viajó en grupo
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Staff were very friendly. Drinks were good. Our beachfront room was average but friends we traveled with a had a renovated room which was beautiful. Resort was relaxing. I thought the food was average….BBQ up on the hill was amazing though. Overall a very nice resort.
Se hospedó 5 noches en noviembre de 2023
Respuesta de Management el 11 nov. 2023
Thank you very much for your comments. We hope you will only have fond memories of your time with us at Pineapple Beach

10/10 Excelente

RICKI A

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios
Beautiful views and very peaceful. However, the mosquitoes for me was too much. The room was a decent size. The shower did at times take too long to get hot or not hot enough more towards cool. The staff was friendly and welcoming. The food was good.
Se hospedó 6 noches en octubre de 2023
Respuesta de Management el 10 nov. 2023
Thank you for staying with us.

6/10 Aceptable

leo

Viajó con su pareja
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
I found the breakfast and lunch repetitive, limited, and overall poor selection. A resort fee and the tourist levy was an insult for the offerings of Antigua
Se hospedó 7 noches en octubre de 2023
Respuesta de Management el 10 nov. 2023
Thank you for staying with us