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Opiniones sobre The Ven at Embassy Row, Washington, D.C., a Tribute Portfolio Hotel

4 out of 5
The Ven at Embassy Row, Washington, D.C., a Tribute Portfolio Hotel
2015 Massachusetts Ave NW, Washington, DC

Opiniones

8,8

Excelente

Evaluación: 10 - Excelente. 195 de 309 opiniones" "
Evaluación: 8 - Bueno. 59 de 309 opiniones" "
Evaluación: 6 - Aceptable. 34 de 309 opiniones" "
Evaluación: 4 - Mediocre. 13 de 309 opiniones" "
Evaluación: 2 - Terrible. 8 de 309 opiniones" "

9,2/10

Limpieza

9,4/10

Personal y atención

8,4/10

Servicios

8,8/10

Estado de la propiedad e instalaciones

8,6/10

Cuidado del medio ambiente

Opiniones

8/10 Bueno

FRANCISCO

Viajó con su familia
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Me gustó la ubicación, la decoración y el buen gusto... no me gustó el tamaño del cuarto (muy pequeño) y las camas también eran pequeñas.
Se hospedó 6 noches en abril de 2023
Respuesta de Fg el 12 abr. 2023
Thank you for you chosen the VEN in DC, area on your recent visit. Thank you for the feed back as well. I will definitely for ward the concern to the Executive Team members. As the rest i hope you had wonderful stay.Thank you.

10/10 Excelente

Michael

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Nothing but good things. We had an unexpected issue that required some help and the staff was exemplary.
Se hospedó 3 noches en abril de 2024
Respuesta de JA el 1 may. 2024
Thank you kindly for your time and feedback. We appreciate and will share your comments with the team!

4/10 Mediocre

Jacqueline

No le gustó: Estado de la propiedad e instalaciones
Se hospedó 1 noche en abril de 2024
Respuesta de JA el 22 abr. 2024
Thank you kindly for your time and feedback.

6/10 Aceptable

David

Viajó con su familia
Le gustó: Limpieza, personal y atención
I would have given this hotel 5 stars if the a/c / heating system did not sound like a jetliner engine. Seriously, it was the LOUDEST noise I had ever heard in any hotel I have stayed at. We had to turn off the a/c and open the windows. Thank goodness the guest in the unit above us did the same because we couldn't go to sleep hearing the "jet roar" of their a/c unit. Until the systems are updated, BRING SILICON EARPLUGS for book elsewhere.
Se hospedó 2 noches en abril de 2024
Respuesta de Fg el 21 abr. 2024
Thank you for staying at the Ven on your resent visit to Dc.and thank you for your feedback. I personally apologizing for the situation about the A/c unite noise. I will also address the matter with our executive chief engineer. please let me know next time you planning to visit to Dc. I will definitely upgrade your room and offer you breakfast on us.Thank youSincerely.

8/10 Bueno

ELENA

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Great location, Restaurant ooened for lunch and dinner on premises. Room Linens, towels, and curtains should be upgraded
Se hospedó 3 noches en abril de 2024
Respuesta de Fg el 7 abr. 2024
Thank you for your feed back. Hope you had good stay at the VEN. Thank you for your business.I am addressing the concern that you mentioned to the executive Tea member.Sincerely,

8/10 Bueno

Melissa

Se hospedó 1 noche en marzo de 2024
Respuesta de Fg el 21 abr. 2024
Thank you for the feedback, we hope that you enjoyed your stay at the VEN. and thank you for your business as well, hope to see you in the future.Sincerely,

8/10 Bueno

Jennifer

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Se hospedó 4 noches en marzo de 2024
Respuesta de JA el 18 abr. 2024
Thank you for your feedback! We hope to see you again next time you visit Washington DC!

8/10 Bueno

Dan

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 3 noches en marzo de 2024
Respuesta de Fg el 28 mar. 2024
Thank you for your feed back. hope you had good stay at the VEN. thank for your for your business.Sincerely,

10/10 Excelente

CAROLYN

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The staff was amazing. The restaurant crew was really terrific with service and friendliness.
Se hospedó 4 noches en marzo de 2024
Respuesta de Fg el 25 mar. 2024
Thank you for the wonderful feedback. we are so happy the you had enjoyable time at the VEN. hope will see you in the future.Sincerely,

10/10 Excelente

Peiyuan

Se hospedó 3 noches en marzo de 2024
Respuesta de Fg el 14 abr. 2024
Thank you for your wonderful feedback, We are so happy that your stay was enjoyable at the VEN. Hope will see you back in the future.Sincerely.

10/10 Excelente

Jonathan, Forest Hills

Viajó con su familia y niños pequeños, Viajó con mascotas
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
I liked the location and all staff friendly and helpful. It’s fantastic that you’re pet friendly. My only criticism is the shower water pressure in the room we had wasn’t very good. All in all great stay
Se hospedó 2 noches en marzo de 2024
Respuesta de FG el 17 mar. 2024
Thank you for your wonderful feed back. we are so happy that you enjoyed your stay at the VEN. Hope will see you in the future.Sincerely,

10/10 Excelente

Daniel

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
I particularly appreciated being reaccommodated in a room with a view.
Se hospedó 2 noches en febrero de 2024
Respuesta de FA el 8 mar. 2024
Thank you so much for giving us the perfect scores. We truly appreciate your feedback and look forward to welcoming you back soon. warm regards,

8/10 Bueno

Reana

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Love the location very walkable. Also, the front desk staff was super nice. I panicked when I couldnt find my wallet. She helped me stay calm and was really sweet. However.... I paid for a specific room but was put in a different one. When I went to the desk to notify i was told that they could not refund the difference. Thats very unacceptable
Se hospedó 1 noche en marzo de 2024
Respuesta de FA el 8 mar. 2024
Thank you so much for your feedback. We truly appreciate you for brining your concern to our attention. This is definitely a training opportunity for our team. Please do not hesitate to reach out to us directly when you plan your next visit to the area. We will make sure that we turn things around for you. Warm regards,

10/10 Excelente

Deneen

Viajó en grupo
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Bartender wasnt very friendly. But the other staff was kind and helpful.
Se hospedó 2 noches en febrero de 2024
Respuesta de Fg el 1 mar. 2024
Thank you very much for the feedback. Hoping that you had great stay at the VEN. Thank you for your business. Hope see you in the future.Sincere4ly,

6/10 Aceptable

Percy

Viajó con su pareja
Decent hotel nothing special
Se hospedó 2 noches en febrero de 2024
Respuesta de Fg el 24 feb. 2024
Thank you for your feedback and thank as well for your business. Hope to see you in the future.At your service.

2/10 Terrible

Anna

Viajó con su familia
Le gustó: Estado de la propiedad e instalaciones
No le gustó: Personal y atención
We stayed for two nights and the first night our room was backing on the elevator - had to move rooms the next day. No sleep and my son was there for a soccer try out. Staff didn't care and acted like it happens all the time. The best thing about the hotel was the vallet parking - they were nice and helpful. Won't stay again.
Se hospedó 2 noches en enero de 2024
Respuesta de FA el 25 feb. 2024
Dear Ms. Anna, we truly apologize for the inconvenience you had to go through during your stay. We completely empathize with you and understand, how important it was for you and your son to have a restful sleep. We look forward to welcoming you back and turn things around for you. Again, our team is not known for this instead, we are accustomed to always go an extra mile to meet the expectations of our guests and ensure that our guests are comfortable. However, we will take this as a learning and coaching opportunity for our team. Warm regards,

10/10 Excelente

Daryl

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Above and beyond customer service
Se hospedó 3 noches en febrero de 2024
Respuesta de Fg el 21 feb. 2024
We are so exited to have such wonderful feed back. And we are also so happy that you had great time at the VEN.Hope we will see you in the future and thank you for your busyness.Sincerely,

4/10 Mediocre

Steven

Viajó con su familia y niños pequeños
I stayed at the Ven in November 2023 - I pre-paid my stay through Expedia. Parking was included in the price. At Check Out, I advised the front desk and they took the parking off my final bill. However, after I checked out I was billed. I’ve called the Ven three times - two times got voicemail from their accounting office and once spoke to a front desk manager who said they would get back to me. No one has. Not only are they overcharging me, but they can’t even return a call. Disappointing - do not recommend.
Respuesta de Jennifer el 17 feb. 2024
Dear Steven, I am so glad you connected with us via this review but very sorry that it took this effort to get the issue taken care of! I will follow up with our team to find out why it took so ridiculously long to take care of a pretty simple adjustment for you. My sincerest apologies. It has been taken care of and you should have received the credited folio to your email. Thank you for your patience.

10/10 Excelente

Candace

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en febrero de 2024
Respuesta de Fg el 15 feb. 2024
We are so happy for the feedback, thank you very much.It seemed to be that you had enjoyed your stay at the VEN on your recent visit. Hope to see you in the furfure.Sincerely,

10/10 Excelente

Pratima

Viajó por negocios
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
loved it! staff was incredible and overall great vibe!
Se hospedó 2 noches en febrero de 2024
Respuesta de Fg el 15 feb. 2024
We are so happy for the feedback, thank you very much.It seemed to be that you had enjoyed your stay at the VEN on your recent visit. Hope to see you in the furfure.Sincerely,

10/10 Excelente

Shingo

Viajó por negocios
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
It was a wonderful hotel.
Se hospedó 1 noche en febrero de 2024
Respuesta de Fg el 11 feb. 2024
Thank you so much for your wonderful feedback.We are so happy that you had great time at the VEN and Dc. Hope we will see you in the future.At your service.

10/10 Excelente

Eric

Viajó en grupo
Le gustó: Limpieza, servicios
Foods, staffs & location.
Se hospedó 2 noches en febrero de 2024
Respuesta de FG el 11 feb. 2024
Thank you so much for your wonderful feedback.We are so happy that you had great time at the VEN and Dc. Hope we will see you in the future.At your service.

10/10 Excelente

John

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Good all around.
Se hospedó 2 noches en diciembre de 2023
Respuesta de Fg el 11 feb. 2024
Thank you for your feedback, we hope you had great time on your recent visit at the VEN. Hope we will see you in the future.ThankyouSincerely,

10/10 Excelente

STEPHON

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Clean Rooms!
Se hospedó 2 noches en febrero de 2024
Respuesta de Fg el 11 feb. 2024
Thank you for your feedback, we hope you had great time on your recent visit at the VEN. Hope we will see you in the future.ThankyouSincerely,

10/10 Excelente

Niara

Viajó en grupo
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
I had a great experience!
Se hospedó 1 noche en febrero de 2024
Respuesta de Fg el 4 feb. 2024
Thank you for your feed back. We are Happy that you had great stay at the VEN.At your service,

8/10 Bueno

Brittany

Le gustó: Limpieza
Respuesta de Fg el 15 feb. 2024
Thank you for your feedback. we hope that you had good stay at the VEN. Thank you for your business. If we were short of your exceptions during the Stay we sincerely apologize.At your service.

4/10 Mediocre

William

Viajó por negocios
No le gustó: Estado de la propiedad e instalaciones
Se hospedó 1 noche en enero de 2024
Respuesta de Fg el 15 feb. 2024
Thank you for your feedback. we hope that you had good stay at the VEN. Thank you for your business. If we were short of your exceptions during the Stay we sincerely apologize.At your service.

10/10 Excelente

Caroline

Viajó en grupo
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The property was very clean, the bathroom amenities were luxurious, and the staff was lovely and attentive. Cannot wait to stay again!
Se hospedó 1 noche en enero de 2024
Respuesta de Fg el 4 feb. 2024
Thank you for your feed back. We are Happy that you had great stay at the VEN.At your service,

8/10 Bueno

Doraine

Viajó en grupo
Se hospedó 1 noche en enero de 2024
Respuesta de Fg el 11 feb. 2024
Thank you so much for your feedback.We are so happy for your visit at the VEN and Dc. Hope that you had good time and we will see you in the future.Thank you for your business.At your service.

10/10 Excelente

JeanHee

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Excellent hotel would return in an instant!
Se hospedó 2 noches en enero de 2024
Respuesta de Fg el 4 feb. 2024
Thank you for your feed back. We are Happy that you had great stay at the VEN.At your service,

8/10 Bueno

Chelsea

Viajó por negocios
Le gustó: Limpieza, personal y atención
Se hospedó 5 noches en enero de 2024
Respuesta de Fg el 11 feb. 2024
Thank you so much for your feedback.We are so happy for your visit at the VEN and Dc. Hope that you had good time and we will see you in the future.Thank you for your business.At your service.

10/10 Excelente

Michael

Viajó por negocios
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 3 noches en enero de 2024
Respuesta de Fg el 4 feb. 2024
Thank you for your feed back. We are Happy that you had great stay at the VEN.At your service,

4/10 Mediocre

Charles

Le gustó: Personal y atención
No le gustó: Estado de la propiedad e instalaciones
Lobby area is great however the room itself was quite run-down. Bathroom is just flat out dated - no frills, nothing spa like or refreshing about it. There is also no countertop surface area to place items in the bathroom, ladies, theres no way you're gonna do your makeup in there. Mirror in the bathroom was also pitted pretty bad and a corner of the glass cracked/broken off. Due to the complete lack of storage area in the bathroom, the towels are stored in a little fake wood nightstand thing under the sink that looks like something I had in college and the towels smelled as a result. HVAC system was incredibly loud and didn't maintain temperature. Lastly, the receptacles built into the nightstands are so worn out that the items plugged in would fall out. If they stayed in, they had to be wiggled just right in order to make them work - even then, they'd quit working after a bit, followed by some crackling sounds. I ended up plugging all of my items in on the desk to ensure they'd be charged in the morning. For what I paid for this hotel, I'm extremely disappointed. Don't make the same mistake I did - pick another hotel nearby.
Se hospedó 1 noche en enero de 2024
Respuesta de Fg el 15 feb. 2024
My sincerer apology for the situation during your last stay with us at the Ven. We were so short for your expectations. I am sharing the matter with the executive team members.Please let me know and contact me if you have a plan to visit us in the future, I am more than happy to make your stay enjoyable.Sincerely,

6/10 Aceptable

Howard

Le gustó: Limpieza, personal y atención, servicios
The at times the ventilation system was noisy with vibrations, during a cold snap the air was extremely dry causing a nose bleed and dry throat. Not a problem in the warmer months otherwise could use humidifiers. Overall a great place to stay.
Se hospedó 3 noches en enero de 2024
Respuesta de Fg el 15 feb. 2024
My sincerer apology for the situation during your last stay with us at the Ven. We were so short for your expectations. I am sharing the matter with the executive team members.Please let me know and contact me if you have a plan to visit us in the future, I am more than happy to make your stay enjoyable.Sincerely,

4/10 Mediocre

Leandro

Viajó por negocios
Le gustó: Limpieza
No le gustó: Estado de la propiedad e instalaciones
Loud Noise from the AC/ Heat ALL NIGHT LONG
The entire night there was a LOUD buzzing noise coming from the AC/ Heating duct in the ceiling. When it began, it was too late to do anything about it. The hassle of calling and having to change rooms would have been more of a headache than trying to sleep through the noise which would happen over and over again every 13 mins or so... I did not sleep at all once the noise started... I will not be back
Se hospedó 1 noche en enero de 2024
Respuesta de Jennifer el 22 ene. 2024
Leandro, we are so sorry that you had a bad experience and I am sorry for a poor night's sleep! We will get into that guest room and get to the bottom of that noise and I do understand your desire not to return! Should you change your mind, please contact me (general manager) directly and I'll ensure a much better experience. Thank you and again, our apologies!

10/10 Excelente

Hannah

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Great location and hotel! Enjoyed our stay
Se hospedó 2 noches en enero de 2024
Respuesta de Jennifer el 22 ene. 2024
SO glad to see it! We hope to have you with us again soon!

8/10 Bueno

Shrey

Viajó en grupo
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Se hospedó 2 noches en enero de 2024
Respuesta de Fg el 19 ene. 2024
Thank you for the feed back. Hope that you had great time at the VEN.At your service.

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
The most amazing staff!! We ended up having to stay longer than expected and it felt like we lucked out rather than an inconvenience! Thanks Cookie and the manager, we will definitely be back!
Se hospedó 1 noche en enero de 2024
Respuesta de Fg el 19 ene. 2024
We are so excited to have such wonderful feed back. We are also happy that you had great time at the VEN.Hope we will see you soon.At your service.

10/10 Excelente

Kenisha

Se hospedó 1 noche en enero de 2024
Respuesta de Fg el 17 ene. 2024
Thank you for your feed back, it seemed to be that you had great time at the VEN. we hope will see you in the future. thank you for your business.Sincerely,

10/10 Excelente

Yu

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 2 noches en enero de 2024
Respuesta de Fg el 17 ene. 2024
Thank you, we are so happy to have have such a nice feed back. we are also happy that you have wonderful stray at the VEN.Hope we will see you in the future.At your service.

10/10 Excelente

Beth

Viajó con su familia
Fantastic stay!! One if our new favorites!!
The staff could not have been lovelier. The breakfast was a great value and the free valet parking was such a great perk!! We loved it so much we booked a second night!!
Se hospedó 1 noche en enero de 2024
Respuesta de FG el 14 ene. 2024
We are so exited that you had great time at the Ven thank you for the wonderful feed back. Hope we will see you in the future. Thank you for your business.At your service.

6/10 Aceptable

Staci

Le gustó: Limpieza, personal y atención
Se hospedó 2 noches en enero de 2024
Respuesta de Fg el 17 ene. 2024
Thank you for stayed at the VEN. I will discuss about your feed back with our executive team. Hope we will see you in the future. And thank you for your business.Sincerely,

10/10 Excelente

Keira

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 2 noches en enero de 2024
Respuesta de Fg el 9 ene. 2024
Thank you for your feed back, we are so happy that you had wonderful tome at the VEV.Hope we will see you in the future.Sincerely,

10/10 Excelente

Gustavo

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Se hospedó 1 noche en enero de 2024
Respuesta de Fg el 4 feb. 2024
Thank you for your feed back. We are Happy that you had great stay at the VEN.At your service,

10/10 Excelente

Renee

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 2 noches en enero de 2024
Respuesta de Fg el 9 ene. 2024
Thank you for your feed back, we are so happy that you had wonderful tome at the VEV.Hope we will see you in the future.Sincerely,

10/10 Excelente

Veronica

Se hospedó 1 noche en enero de 2024
Respuesta de Fg el 9 ene. 2024
Thank you for your feed back, we are so happy that you had wonderful tome at the VEV.Hope we will see you in the future.Sincerely,

10/10 Excelente

jose

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Se hospedó 3 noches en diciembre de 2023
Respuesta de Fg el 5 ene. 2024
Thank you very much for your feed back. Hope your stay was wonderful. See you in the future.Sincerely.

10/10 Excelente

shaye

Se hospedó 2 noches en diciembre de 2023
Respuesta de Jennifer el 22 ene. 2024
Thank you!

10/10 Excelente

Kelechi

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en diciembre de 2023
Respuesta de Fg el 5 ene. 2024
Thank you very much for your feed back. Hope your stay was wonderful. See you in the future.Sincerely.

6/10 Aceptable

Mark

Viajó con su pareja, Viajó con mascotas
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Location is great. Close to some shopping and lots of restaurants around that are walkable. Staff is very friendly. Only issue was i dint get my upgraded room and my room was very small and washroom was tiny. Could barely fit 2 people in the washroom. Ac/heater was very loud ( i beleive it was the heater) turned on in the middle of the night and sounded like someone was banging on the wall and woke me and wife up.
Se hospedó 3 noches en diciembre de 2023
Respuesta de Fg el 5 ene. 2024
I am sorry for the inconvenience that you have experienced. I realize that this was not the service that you expected, and I apologize for any trouble that we may have caused. I am addressing the matter to our executive team.Please let us know next time when you come to our property we will upgrade you to bigger room with and room with no Ac unit loud noise. Thank youSincerely,