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Opiniones sobre Red Roof Inn PLUS+ Washington DC - Alexandria 

2.5 out of 5
Red Roof Inn PLUS+ Washington DC - Alexandria 
5975 Richmond Highway, Belle Haven, Alexandria, VA

Opiniones

7,0

Bueno

Evaluación: 10 - Excelente. 290 de 1000 opiniones" "
Evaluación: 8 - Bueno. 270 de 1000 opiniones" "
Evaluación: 6 - Aceptable. 197 de 1000 opiniones" "
Evaluación: 4 - Mediocre. 110 de 1000 opiniones" "
Evaluación: 2 - Terrible. 133 de 1000 opiniones" "

7,0/10

Limpieza

7,6/10

Personal y atención

6,4/10

Servicios

6,8/10

Estado de la propiedad e instalaciones

6,8/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Oscar

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Muy buenas trabajadora
Se hospedó 2 noches en abril de 2024
Respuesta de Adraine Rediresponse Specialist el 2 may. 2024
Hello Oscar, Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ WASHINGTON DC - ALEXANDRIA and I appreciate your 5/5 score following your stay. I am happy to read you were pleased with the staff at our hotel and you found them to be very good workers. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services.It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Sincerely,AdraineRed Roof Management Rediresponse Specialist

4/10 Mediocre

Jenniffer

Se hospedó 1 noche en marzo de 2024
Respuesta de Sharma RediResponse Specialist el 12 mar. 2024
Hello Jenniffer, Thank you for taking a moment to leave a review. The staff at the RED ROOF PLUS+ WASHINGTON DC - ALEXANDRIA and I are disappointed to see your 2/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Sharma Red Roof Management RediResponse Specialist

2/10 Terrible

Pablo

No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en febrero de 2024
Respuesta de Nishaye RediResponse Specialist el 7 feb. 2024
Hello Pablo,Thank you for taking a moment to complete our survey from your recent stay at the Red Roof Inn PLUS+ Washington DC - Alexandria. We are sorry you had a less than satisfactory experience, prompting your 1/5 rating. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as our Red Roof team strive to deliver a clean, comfortable and value-based stay to all guests. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.Sincerely,NishayeRed Roof ManagementRediResponse Specialist

10/10 Excelente

Ismael

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Thanks
Se hospedó 1 noche en enero de 2024
Respuesta de Dannielle Rediresponse Specialist el 28 ene. 2024
Hello Ismael, Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ WASHINGTON DC - ALEXANDRIA and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. Thanks again and we hope you’ll visit us again on your next trip!Sincerely, Red Roof Management

8/10 Bueno

Martha

Se hospedó 1 noche en enero de 2024
Respuesta de Nishaye RediResponse Specialist el 13 feb. 2024
Hello Martha,The staff at the Red Roof Inn PLUS+ Washington DC - Alexandria and I would like to thank you for taking a moment to complete our survey from your recent stay. We are extremely happy to see that you had a wonderful experience, which resulted in your 4/5 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as our Red Roof team strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Very truly yours,NishayeRed Roof ManagementRediResponse Specialist

2/10 Terrible

Cristian

No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Terrible
Se hospedó 3 noches en diciembre de 2023
Respuesta de Carla RediResponse Specialist el 10 dic. 2023
Dear Cristian,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn PLUS+ Washington DC - Alexandria. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. It is our primary aim to give you a five-star experience, and it is disheartening to hear that this is not the impression we left you with. At Red Roof, we continually work to improve our hotel, so I really appreciate you providing us with your feedback. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,CarlaRed Roof ManagementRediResponse Specialist

4/10 Mediocre

Lizanne

Viajó con su familia
No le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
El cuarto no estaba muy bueno y tenia mal olor, baño con muchas cosas rotas y los muebles viejos
Se hospedó 1 noche en noviembre de 2023
Respuesta de Carla Red Roof Management el 10 nov. 2023
Querida Lizanne,Gracias por tomarse el tiempo para compartir sus comentarios sobre su experiencia en el Red Roof Inn PLUS+ Washington DC - Alexandria. Me descorazona leer que su estadía no cumplió con sus expectativas debido a la situación que describió respecto a que la habitación tenía mal olor, los muebles no eran de su agrado ya que mencionó que eran viejos y las demás inquietudes que mencionó. Acepte nuestras más sinceras disculpas por el impacto negativo que esto tuvo en su estadía. Compartiré sus comentarios con la gerencia para asegurarme de que se aborden sus inquietudes. En Red Roof trabajamos continuamente para mejorar nuestro hotel, por lo que realmente agradezco que nos brinde sus comentarios.Valoramos su negocio y nos gustaría asegurarle que esto no refleja nuestros estándares habituales. Esperamos tener la oportunidad de servirle nuevamente en el futuro y brindarle la estadía excepcional que se merece.Sincerely,CarlaRed Roof ManagementRediResponse Specialist

2/10 Terrible

Maria

No le gustó: Limpieza, estado de la propiedad e instalaciones
Tiene chinches😡
Se hospedó 3 noches en octubre de 2023
Respuesta de Carla Red Roof Management el 19 oct. 2023
Dear Maria, Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn PLUS+ Washington DC - Alexandria. At Red Roof, our main goal is to provide all our guests with a positive experience that portrays the comfort of home and we are disappointed to see that your stay was less than ideal due to the insects you reported. We value your business and would like to assure you that this is not reflective of our usual standards. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be.We understand that your overall experience fell far below your expectations, and we are committed to making improvements to ensure that this does not happen in the future. We hope to have the opportunity to serve you again in the future and provide you with the exceptional stay you deserve.Sincerely,CarlaRed Roof ManagementRediResponse Specialist

10/10 Excelente

Carlos

Viajó con su familia y niños pequeños
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Excelente
Se hospedó 2 noches en septiembre de 2023
Respuesta de Kerry-Lee RediResponse Specialist el 5 sept. 2023
Dear Carlos, We at the RED ROOF PLUS+ WASHINGTON DC - ALEXANDRIA are thrilled to have earned your perfect scoring of 5/5 in regards to your recent stay with us. It was good to read you had an excellent stay. In the future we would love for you to please consider adding detailed comments to your survey about your stay to let us know what we are doing wrong and where we can improve to enhance our guest experiences. Your feedback is critical as we aim to provide clean, comfortable, affordable stays for all our guests. Thank you again for your scoring. We hope to see you again soon. Sincerely, Kerry-Lee RediResponse Specialist

10/10 Excelente

Walner

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
good
Se hospedó 1 noche en agosto de 2023
Respuesta de Nishaye Red Roof Management el 22 ago. 2023
Dear Walner,Thank you for taking a moment to complete our survey from your recent stay at the Red Roof Inn PLUS+ Washington DC - Alexandria . The staff and I were happy to see we met your expectations, prompting your 5/5 score. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. We always enjoy hearing about the positive experiences our guests have at our hotels. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Thank you again for sharing your comments with us. We look forward to hosting you again in the future. Very truly yours,NishayeRed Roof ManagementRediResponse Specialist

8/10 Bueno

Tatiana

Se hospedó 1 noche en julio de 2023
Respuesta de Bikas (GM) el 16 ago. 2023
Dear Tatiana,We appreciate your comments regarding your stay at the RED ROOF PLUS+ WASHINGTON DC - ALEXANDRIA. We always enjoy hearing about the positive experiences our guests have at our hotels.I shared your comments with the rest of our team. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you!Bikas

6/10 Aceptable

Maria

Le gustó: Limpieza, personal y atención
Se hospedó 1 noche en febrero de 2023
Respuesta de Abigail RediResponse Specialist el 13 mar. 2023
Hello Maria,Thank you for taking a moment to complete our survey at the Red Roof Plus Washington DC Alexandria we appreciate your 6/10 rating following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!SincerelyAbigailRediResponse Specialist

2/10 Terrible

Robin

Respuesta de Linton Red Roof Management RediResponse Specialist el 15 oct. 2023
Hello Robin,Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ WASHINGTON DC - ALEXANDRIA and I were disappointed to see your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Our team at Red Roof hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.Sincerely,LintonRed Roof ManagementRediResponse Specialist

6/10 Aceptable

Luis

Viajó por negocios, Viajó en grupo
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Comodidad. Los tres dias que estuve no vi que fueran a limpiar el cuarto.
Se hospedó 3 noches en noviembre de 2022
Respuesta de Chirell(RediResponse Specialist) el 14 nov. 2022
Estimado Luis,Gracias por los comentarios acerca de su reciente estadía en nuestro hotel. Lamentamos que haya tenido una experiencia menos que satisfactoria, lo que provocó su calificación de 3/5. Nos esforzamos por brindar a los huéspedes el mejor servicio al cliente y todas las comodidades del hogar, por lo que me decepciona leer que la estadía no cumplió con sus expectativas. Gracias a sus comentarios, podemos seguir trabajando para brindar una estadía excepcional a todos nuestros huéspedes.Sería un placer que se quedara con nosotros nuevamente en el futuro para mostrarle nuestros avances positivos para mejorar su experiencia con nosotros.Sinceramente,

4/10 Mediocre

Alannys

Viajó con su familia
No le gustó: Personal y atención, estado de la propiedad e instalaciones
Nada
Se hospedó 1 noche en octubre de 2022
Respuesta de Bikas (GM) el 31 oct. 2022
Thank you for taking the time to tell us about your experience at the RED ROOF PLUS WASHINGTON DC - ALEXANDRIA. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies.

10/10 Excelente

William

Viajó por negocios
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Good place
Se hospedó 1 noche en septiembre de 2022
Respuesta de Bikas (GM) el 20 sept. 2022
We appreciate your comments regarding your recent stay at the RED ROOF PLUS WASHINGTON DC - ALEXANDRIA. We always enjoy hearing about the positive experiences our guests have at our hotels.I shared your comments with the rest of our team. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services.

8/10 Bueno

Mario Roberto

Se hospedó 1 noche en julio de 2022
Respuesta de Bikas (GM) el 19 oct. 2022
We appreciate your comments regarding your recent stay at the RED ROOF PLUS WASHINGTON DC - ALEXANDRIA. We always enjoy hearing about the positive experiences our guests have at our hotels.I shared your comments with the rest of our team. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services.

10/10 Excelente

Carlos

Viajó en grupo
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Todo estuvo muy bien todo limpio la atención de primera todo excelente.
Se hospedó 1 noche en julio de 2022
Respuesta de Bikas (GM) el 11 jul. 2022
We appreciate your comments regarding your recent stay at the RED ROOF PLUS+ WASHINGTON DC - ALEXANDRIA. We always enjoy hearing about the positive experiences our guests have at our hotels. I shared your comments with the rest of our team. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services.

8/10 Bueno

Aimis ????

Viajó por negocios, Viajó en grupo
Le gustó: Limpieza, estado de la propiedad e instalaciones
Estaba bastante bien para el precio que pague. Si quieres algo económico este hotel está perfecto
Se hospedó 3 noches en marzo de 2022
Respuesta de Bikas (GM) el 29 mar. 2022
We appreciate your comments regarding your recent stay at the RED ROOF PLUS+ WASHINGTON DC - ALEXANDRIA. We always enjoy hearing about the positive experiences our guests have at our hotels. I shared your comments with the rest of our team. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services.

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en marzo de 2022
Respuesta de Bikas (GM) el 23 mar. 2022
We appreciate your comments regarding your recent stay at the RED ROOF PLUS+ WASHINGTON DC - ALEXANDRIA. We always enjoy hearing about the positive experiences our guests have at our hotels. I shared your comments with the rest of our team. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services.

10/10 Excelente

Marvin

Viajó con su pareja, Viajó con mascotas
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Un lugar limpio, poco ruido, perfecto para descansar
Se hospedó 2 noches en febrero de 2022
Respuesta de Bikas (GM) el 10 mar. 2022
We appreciate your survey regarding your recent stay at the RED ROOF PLUS+ WASHINGTON DC - ALEXANDRIA. We always enjoy hearing about the positive experiences our guests have at our hotels. I shared your comments with the rest of our team. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you!!

6/10 Aceptable

Jorge

Se hospedó 1 noche en noviembre de 2021
Respuesta de Bikas (GM) el 14 dic. 2021
We appreciate your survey regarding your recent stay at the RED ROOF PLUS+ WASHINGTON DC - ALEXANDRIA. We always enjoy hearing about the positive experiences our guests have at our hotels.

10/10 Excelente

Mario

Viajó con su familia
Se hospedó 2 noches en noviembre de 2021
Respuesta de Bikas (GM) el 16 nov. 2021
We appreciate your comments regarding your recent stay at the RED ROOF PLUS+ WASHINGTON DC - ALEXANDRIA. We always enjoy hearing about the positive experiences our guests have at our hotels. I will make sure to share your comments with the rest of our team. Thank you!!

10/10 Excelente

Jonathan

Viajó por negocios
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Awesome, at least 4 stars hotel.
Great hotel, nice bed, good internet, has everything that you possible need, I really recomend it.
Se hospedó 3 noches en octubre de 2021
Respuesta de Bikas (GM) el 16 nov. 2021
We always enjoy hearing about the positive experiences our guests have at our hotels. I have shared your comments the rest of our team. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services.

10/10 Excelente

Nelson

Se hospedó 1 noche en septiembre de 2021
Respuesta de Bikas (GM) el 29 sept. 2021
We appreciate your comments regarding your recent stay at the RED ROOF PLUS+ WASHINGTON DC - ALEXANDRIA. We always enjoy hearing about the positive experiences our guests have at our hotels. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services.

8/10 Bueno

Gloria E

Viajó con su familia
Le gustó: Personal y atención
No le gustó: Limpieza
No Fumar
El personal es amable, en los cuartos no se siente el ruido de las personas afuera o al lado, sin embargo deben mejorar en la limpieza y supervisar a las personas que fuman, el olor a cigarrillo fue bastante molesto; se observaron colillas de cigarrillos en el pasillo, ascensor y estacionamiento. Si prendes el estractor del baño, el olor a cigarrillo se introduce al cuarto.
Se hospedó 4 noches en julio de 2021
Respuesta de Bikas (GM) el 13 jul. 2021
We appreciate your comments regarding your recent stay at the RED ROOF PLUS+ WASHINGTON DC - ALEXANDRIA. We always enjoy hearing about the positive experiences our guests have at our hotels. I will make sure to share your comments with the rest of our team. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services.

6/10 Aceptable

kerly yubelly

Viajó con su familia
Le gustó: Personal y atención
No le gustó: Estado de la propiedad e instalaciones
Lo malo es que decia en la pagina dos camas queens y fueron full y la habitacion olia muchisimo a sigarrillo.
Se hospedó 1 noche en julio de 2021
Respuesta de Bikas (GM) el 13 jul. 2021
Thank you for taking the time to tell us about your experience at the RED ROOF PLUS+ WASHINGTON DC - ALEXANDRIA. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for smell of smoke.

2/10 Terrible

Cliente verificado

Viajó con su pareja
No le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Me dio inseguridad hospedarme y mejor me fui realmente no me gusto
Se hospedó 1 noche en febrero de 2021
Respuesta de Bikas (GM) el 1 mar. 2021
Thank you for your feedback. We will be addressing your concerns.

2/10 Terrible

Cliente verificado

Se hospedó 1 noche en enero de 2021
Respuesta de Bikas (GM) el 8 feb. 2021
I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future.

8/10 Bueno

Cliente verificado

Se hospedó 1 noche en enero de 2021
Respuesta de Bikas (GM) el 31 ene. 2021
Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.

2/10 Terrible

Cliente verificado

Le gustó: Limpieza
Se hospedó 1 noche en diciembre de 2020
Respuesta de Bikas (GM) el 20 dic. 2020
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

10/10 Excelente

JORGE

Viajó por negocios
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Buena estancia
La recepción muy buena...atención rápida y muy amable...habitación limpia, cama limpia único punto malo el lava mano atorado.
Se hospedó 2 noches en junio de 2020

4/10 Mediocre

Brigitte

Viajó por negocios
Le gustó: Limpieza
No le gustó: Comodidad de la habitación
Mal
Se hospedó 2 noches en junio de 2020

10/10 Excelente

Mario

Viajó por negocios
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en abril de 2020

10/10 Excelente

German

Se hospedó 1 noche en abril de 2020

10/10 Excelente

German

Viajó en grupo
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Recomiendo el lugar
El lugar es muy bueno está serca las tienda y exelen servisio
Se hospedó 1 noche en abril de 2020

8/10 Bueno

Peter

Viajó con su pareja
Le gustó: Personal y atención
Power went out one night . Good overall
Se hospedó 3 noches en mayo de 2024

2/10 Terrible

Kelly

Viajó con su familia
No le gustó: Limpieza, estado de la propiedad e instalaciones
Area was seedy, room was filthy, found some sort of rodent or cockroach feces on the bed after we left a few hours. Desk clerk was nice, professional and refunded us.
Se hospedó 3 noches en mayo de 2024

4/10 Mediocre

Latoya

Le gustó: Personal y atención
No le gustó: Estado de la propiedad e instalaciones
Se hospedó 1 noche en abril de 2024

10/10 Excelente

Rhett

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Rooms were clean and spacious. I would definitely stay here again.
Se hospedó 1 noche en mayo de 2024
Respuesta de Samantha RediResponse Specialist el 27 may. 2024
Dear Rhett,I appreciate you sharing your feedback following your stay at the RED ROOF PLUS+ WASHINGTON DC - ALEXANDRIA. I am happy you were pleased with our clean and spacious rooms. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit, prompting your 5/5 score. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services.Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.Sincerely,SamanthaRed Roof ManagementRediResponse Specialist

4/10 Mediocre

zoraya

Viajó con su familia
No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
I don’t liked the room the blankets are broken and I recommended udpdate prices and pic in the app
Se hospedó 2 noches en mayo de 2024
Respuesta de Samantha Rediresponse Specialist el 27 may. 2024
Dear Zoraya,Thank you for taking the time to tell us about your experience at the RED ROOF PLUS+ WASHINGTON DC - ALEXANDRIA. You indicated that you were unsatisfied with the room and the blankets were broken, resulting in your experience being hindered. Please accept our sincerest apologies for the inconvenience it caused. I will be sharing your feedback with management in an effort to address your concerns. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services.Thanks again for sharing and we ask that you give us another opportunity to make a better impression on your next visit to one of our Red Roof locations.Sincerely,SamanthaRed Roof ManagementRediresponse Specialist

8/10 Bueno

Sydney

Viajó por negocios
Le gustó: Personal y atención, estado de la propiedad e instalaciones
Just fine, good pricr
Se hospedó 1 noche en mayo de 2024
Respuesta de Dannielle Rediresponse Specialist el 25 may. 2024
Dear Sydney,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF PLUS+ WASHINGTON DC - ALEXANDRIA. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding the affordable rates. We hope to continue to provide great experiences for you. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future. Sincerely,Dannielle Red Roof Management Rediresponse Specialist

10/10 Excelente

Carter

Viajó con su pareja, Viajó por negocios
Le gustó: Limpieza, personal y atención
The staff working were excellent! When our room key stopped working they were quick to reprogram it. The microwave in our room wasn’t running properly and they had a new one for us within five minutes.
Se hospedó 1 noche en mayo de 2024
Respuesta de Chirell RediResponse Specialist el 23 may. 2024
Dear Carter,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn PLUS+ Washington DC - Alexandria. It is very gratifying to read that you had a great encounter with us and we really appreciate your kind comments about our excellent staff who are very attentive and resolve issues. Your feedback is essential as we strive to provide a clean, comfortable, values-based stay to all guests.Redroof can’t wait to see you Under Our Roof soon, where we can continue to offer you a clean and comfortable stay at an affordable price!Sincerely,ChirellRed Roof ManagementRediResponse Specialist

4/10 Mediocre

Elena

Viajó por negocios
Le gustó: Personal y atención
No le gustó: Estado de la propiedad e instalaciones
As soon as I walked inside my room there was a really strong smell which was very hard to spot! It smelled like there was urine on the carpet or floor! If I had to stay for a longer period i would have definitely changed but room but since it was only for a night I had to handle it. The staff was professional and nice but the room very old and smelly
Se hospedó 1 noche en mayo de 2024
Respuesta de Kerry-Lee RediResponse Specialist el 23 may. 2024
Dear Elena, Thank you for your review and your scoring regarding your stay at the RED ROOF PLUS+ WASHINGTON DC - ALEXANDRIA. We are happy to hear the staff was professional and nice. Our apologies for the smell in the room and the fact that it was old. At Red Roof our primary goal is to provide a clean and comfortable stay for all our guests and we are sorry to have not completely achieved that with your visit. Comments like yours are always an encouragement as we aim to improve on the quality of our services to make guest experiences better. Please know you are a valued guest and we appreciate your business. Thank you for your feedback. All the best in your future travels. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist

8/10 Bueno

Alesia

Viajó con su pareja
Le gustó: Limpieza, personal y atención
The room still had a smell to it even tho they say no smoking wasn’t sure of the smell. Needed new curtains
Se hospedó 1 noche en mayo de 2024
Respuesta de Kerry-Lee RediResponse Specialist el 23 may. 2024
Dear Alesia,Thank you for your feedback after your recent stay with us at the RED ROOF PLUS+ WASHINGTON DC - ALEXANDRIA. You indicated the room had a smell and new curtains were needed. Guest comments are always welcome as we at Red Roof aim to improve. Please know we valued you as our guest. We hope you will return so that we can provide you an even better experience. Thank you again for sharing your experience. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist

2/10 Terrible

Narsi Reddy

Viajó con su familia
No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The rooms are with bad odor and not maintained well
Se hospedó 1 noche en mayo de 2024
Respuesta de Kerry-Lee RediResponse Specialist el 20 may. 2024
Dear Narsi, Thank you for your feedback following your experience with us at the RED ROOF PLUS+ WASHINGTON DC - ALEXANDRIA. In response to the bad odor and the ill-maintained room, we sincerely apologize for the poor experience you indicated to have had. Feedback from our guest is always welcome as we strive to improve here at Red Roof. Thank you for sharing your concerns and all the best in your future travels. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist

6/10 Aceptable

Areifa

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 2 noches en mayo de 2024
Respuesta de Kerry-Lee RediResponse Specialist el 21 may. 2024
Dear Areifa, We at the RED ROOF PLUS+ WASHINGTON DC - ALEXANDRIA appreciates your scoring of 3/5 in regard to your recent stay with us. In the future we would love for you to please consider adding comments to your survey about your stay to let us know what we are doing wrong and where we can improve to enhance our guest experiences. At Red Roof, your feedback is critical as we aim to provide clean, comfortable, affordable stays for all our guests. Thank you again for your scoring. We hope to see you again soon. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist

6/10 Aceptable

Megan

Viajó con su pareja, Viajó en grupo
The room was satisfactory, but it could be cleaner. The bathroom hadn't been cleaned properly and the floor had dirt on it. Nevertheless, the beds were comfortable and it was alright for the money we were paying.
Se hospedó 2 noches en mayo de 2024
Respuesta de Dannielle Rediresponse Specialist el 19 may. 2024
Dear Megan,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF PLUS+ WASHINGTON DC - ALEXANDRIA. We appreciate you letting us know that you were disappointed with the cleanliness of the room and bathroom. We are sorry for this issue, but are happy to read that we provided you with a satisfactory room, comfortable bed and decent rates. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area. Sincerely,Dannielle Red Roof ManagementRediresponse Specialist

8/10 Bueno

Mark

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Room was clean. It had everything we needed except a hair dryer. Easy parking. Nice area. We would stay here again.
Se hospedó 2 noches en mayo de 2024

2/10 Terrible

Sharae

No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
DO NOT STAY HERE!! This hotel is in a horrible part of town. All of the rooms smell like weed. There were literally drug deals going on in the parking lot. It faces a busy main road that is very loud. The staff did not care, they said “you get what you pay for?”
Se hospedó 1 noche en mayo de 2024
Respuesta de Dannielle Rediresponse Specialist el 19 may. 2024
Dear Sharae,We are sorry to hear your recent experience at the RED ROOF PLUS+ WASHINGTON DC - ALEXANDRIA did not meet your expectations. We are utterly disappointed to read that you encountered these distasteful situation during your recent visit. Please accept our humblest apologies as this is nowhere near the standard we strive to uphold. I have brought this to the property’s management attention in an effort to address your concern. We at Red Roof appreciate your business and truly value your feedback. Sincerely,Dannielle Red Roof Management Rediresponse Specialist