En la playa, arena blanca, sillas reclinables de playa, sombrillas
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Opiniones sobre COCOS Hotel - Adults Only - Caters to Couples - All Inclusive

4 out of 5
COCOS Hotel - Adults Only - Caters to Couples - All Inclusive
Valley Church Beach, Valley Church, Antigua

Opiniones

9,4

Excepcional

Evaluación: 10 - Excelente. 511 de 673 opiniones" "
Evaluación: 8 - Bueno. 103 de 673 opiniones" "
Evaluación: 6 - Aceptable. 39 de 673 opiniones" "
Evaluación: 4 - Mediocre. 16 de 673 opiniones" "
Evaluación: 2 - Terrible. 4 de 673 opiniones" "

9,4/10

Limpieza

9,6/10

Personal y atención

9,0/10

Servicios

8,8/10

Estado de la propiedad e instalaciones

9,2/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Cliente verificado

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Amazing couples only vacation spot. We had a wonderful time. The food and service was excellent. The staff and very friendly and accommodating and the place including the location is spot on! We loved it! I recommend it
Se hospedó 3 noches en mayo de 2021
Respuesta de Richelle el 1 jun. 2021
Hello Dear Guest, Thanks again for the spot on review :) We really love to hear that our guests had a great time both with our team and by consuming our culinary offerings :). It would be our great pleasure to welcome you both once again. Kind regards, Team COCOS Hotel

10/10 Excelente

Lisa

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en abril de 2021
Respuesta de Richelle el 8 may. 2021
Hello Lisa, Thanks again for your for your positive review. Kind regards, Team COCOS Hotel

10/10 Excelente

Camille

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Views are incredible
Se hospedó 6 noches en abril de 2024
Respuesta de Richelle el 2 may. 2024
Hello Camille,Thank you for your five star review, we are happy to know had a great stay and do look forward to the honor of greeting you both once again.Kind regards,Richelle CReservations

10/10 Excelente

Rachelle

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
I have written 3 different reviews, between Google, trip advisor and now Expedia because people have to know how amazing this place is. I had already written two other reviews before my last experience with this hotel happened. On the day of checkout I left my phone at the resort and was at the airport before I realized. Every member of this resort plus TSA workers and cab drivers all worked collectively to get me my phone back. I was sobbing in gratitude. This resort is 20 star. The staff is amazing and caters to your every need within reason. The food! Every meal I had was amazing, I had even rated the lunch a 5/10 before I had their jerk chicken. Omg. When I’m wrong, I’m wrong. I would go back every anniversary/birthday/or a random Tuesday. It’s a bucket list place. I will say the hikes to the rooms is a workout, like a Cross fit workout. So bring 2 things, a power strip for all your electronics and good walking shoes as I promise you there will be no heels at this resort
Se hospedó 4 noches en abril de 2024
Respuesta de Richelle el 2 may. 2024
Hello Rachelle,Thank you for your 20 star review We are truly delighted to know that you enjoyed the services of our dedicated team and our culinary delights.It would be our honor to welcome you once again regardless of the occasion.Kind regards,Richelle CReservations

6/10 Aceptable

Melvin, Toronto

Viajó con su pareja
Le gustó: Servicios
No le gustó: Estado de la propiedad e instalaciones
Kris and Amayah were terrific. But, we often did not have hot water, we sometimes had no water at all even to flush. Sometimes they ran out of beach towels. And once they ran out of beer. Nice room with excellent verandah, but really!
Se hospedó 7 noches en abril de 2024
Respuesta de Ari el 15 abr. 2024
It's great to hear you had a positive experience with Kris and Amayah! However, it's disappointing to learn about the issues with hot water, water supply, and towel and beer shortages. Consistency in amenities is crucial for a comfortable stay, and we'll make sure to pass along your feedback to ensure these issues are addressed promptly. Despite these setbacks, I'm glad you enjoyed the room and verandah. We'll strive to improve for your next visit!

6/10 Aceptable

Hen

Viajó con su pareja
Le gustó: Limpieza, estado de la propiedad e instalaciones
No le gustó: Personal y atención
Very beautiful location with nice beaches. Although we booked a sunset view cottage, we had no unobstructed view as our cottage was only facing one beach and was also grown with palms in front of our porch. Staff was mostly very slow and helpful only after arguing. Lunch and dinner were quite alright, breakfast was slow (a la carte) and with only limited and rather dry tasting choice. Cocktails were also only average. This,considering with the extremely high prices, we would not come back.
Se hospedó 2 noches en abril de 2024
Respuesta de Ari el 15 abr. 2024
Thank you for sharing your experience with us. We apologize for the disappointment regarding the obstructed sunset view and the challenges with staff responsiveness. Your feedback about the dining experience and cocktail quality is valuable, and we will address these concerns with our team to ensure improvements. We understand your concerns about the pricing and regret that it did not meet your expectations. We'll take your comments into account to enhance our offerings and service.

10/10 Excelente

Domenico

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Beautiful property , amazing sunsets and beach. Kind staff, authentic Antiguan vibe. Low lit paths and dim lite at night. Bring water bottles only provide refillable, water bottles and 5 gallon jug station is located outside throughout the property
Se hospedó 2 noches en marzo de 2024
Respuesta de Richelle el 5 abr. 2024
Hello Domenica,Thank you for your amazing review.We are happy to know that you have enjoyed your stay with us. We cannot wait to greet you once again.Kind regards,Richelle CReservations

10/10 Excelente

Michael

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Stunning sunsets, beautiful uncrowded beaches. Excellent local food, juices daily. Friendly staff giving you an authentic Antigua experience.
Se hospedó 6 noches en marzo de 2024
Respuesta de Richelle el 24 mar. 2024
Hello Michael,Thank you for the great review.We are happy to know that you enjoyed the panoramic views, relaxing beaches, local cuisine and our friendly staff.We look forward to the honor of greeting you once again.Kind regards,Richelle CReservations

10/10 Excelente

Kylen

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
I CANNOT say enough positive things about COCOS Hotel. My husband and I just got back from our honeymoon there and we will definitely be making a return visit. I had never been out of the country before this trip, so this was a great first experience to have from start to finish. We were in a sunset pool room and it was worth every penny. As you can see from photos even the cloudy weather that greeted us was gorgeous. The room smelled clean and everything was very well appointed. The shower being outside threw me initially, but it was very enjoyable. Rooms are turned top to bottom every day, so each time we came back to our room, it felt like we were checking in all over again (in a good way). The meals were fantastic. Portion sizes are perfect, if not too much at times. The service is great and very proper/professional. Meals are more leisurely because they don’t have to turn the tables to accommodate all guests, so it was a great change of pace. Typically, we would gather in the sitting area of the resort after dinner as they had entertainment from 8-10 each night. From a super cool, vibey saxophonist to a full band that got everyone up and dancing, there was truly a little something for everyone. It was also a great way to meet people if you wanted to socialize. We lazed on the beach (Jolly Harbor side) most days and got well-acquainted with Shereen and Nicolett. They make killer drinks and are so much fun!
Se hospedó 7 noches en febrero de 2024
Respuesta de Ari el 24 mar. 2024
Thank you so much for your glowing review! We're thrilled to hear that you had such a wonderful experience during your honeymoon at COCOS Hotel. It's delightful to know that you enjoyed every aspect of your stay, from the stunning sunset pool room to the exceptional service and leisurely dining experience. We're glad you appreciated the nightly entertainment and the opportunity to socialize with other guests. Shereen and Nicolett will be delighted to hear your kind words as well. We look forward to welcoming you back for another memorable visit in the future!

10/10 Excelente

Andrew

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
We really loved the atmosphere of this resort. Although it was more rustic than other resorts that we have stayed at in the Caribbean, it was charming and comfortable and we enjoyed it. The views were spectacular from everywhere on the property, especially the open-air restaurant that was was perched above the water and had endless views. The food was very good and seemed more authentically local that other resorts we have stayed at, but with plenty of variety. There were 2 beautiful beaches. The staff was the friendliest we have ever encountered, not just in the Caribbean, but anywhere! Highly recommended.
Se hospedó 7 noches en marzo de 2024
Respuesta de Ari el 14 mar. 2024
Dear valued guest,Thank you ever so much for your glowing review of our resort! We are delighted to hear that you thoroughly enjoyed the rustic charm and comfortable ambiance we strive to offer. It warms our hearts to know that the spectacular views, especially from our open-air restaurant, left a lasting impression. We take pride in providing an authentic local culinary experience with a touch of variety, and we are thrilled to learn that you appreciated it. Our team takes great joy in providing exceptional service, and your recognition of their friendliness is truly appreciated. It was an honor to host you, and we eagerly await the opportunity to welcome you back for another memorable stay.

10/10 Excelente

Kavita

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Beautiful views. I like the indoor/outudoor living of the cottages. We traveled in January I am not sure how much I would enjoy the indoor/outdoor living if we came in summer. It may be too hot for mr to shower outside. Cottages were very clean. They leave you with bug spray, disinfected spray, little touches we have not experienced before. Food was excellent! Everything we ate was delicious. There are water coolers and ice all around the resort and they provide stainless steel water bottles - also a nice touch. The resort is literally embedded into a hillside - be prepared to walk steep hills, and a lot of steps. This resort is not for someone who cannot ger around easily.
Se hospedó 5 noches en enero de 2024
Respuesta de Richelle el 4 feb. 2024
Hello Kavita,Thank you for your great review.It gives us great joy to know that you had a wonderful time enjoying our culinary delight, comfortable accommodation and panoramic views.It would be our honor to greet you once again.Kind regards,Richelle C

10/10 Excelente

Janet-Lee

Viajó en grupo
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The property was nothing short of amazing, the only downfall is the Hike in which you have to undertake. You will leave fit or tired in the end. The staff were simply the Best Aniza and Nikisha in the Bar we’re SUPERB, the beach grill chef who they called Banky was just a great. My overall stay was great and would recommend anytime.
Se hospedó 1 noche en enero de 2024
Respuesta de Richelle el 4 feb. 2024
Hello Janet-Lee,Thank you for your great review.It gives us great joy to know that you had a wonderful time enjoying the services, food and drinks offered by our amazing team.It would be our honor to greet you once again.Kind regards,Richelle

8/10 Bueno

Tamir

Se hospedó 1 noche en junio de 2023
Respuesta de Jenti el 20 feb. 2024
Hello Tamir,Thank you for the rating and choosing us!

10/10 Excelente

Nicholas Robert

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Se hospedó 4 noches en diciembre de 2023
Respuesta de Richelle el 4 feb. 2024
Hello Nicholas,Thank you for your 5 star review.We are happy to know that you enjoyed your stay with us and do look forward to greeting you once again.Kind regards,Richelle

10/10 Excelente

Brian

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 11 noches en diciembre de 2023
Respuesta de Richelle el 4 feb. 2024
Hello BrianThank you for your 10 star review.We are happy to know that you enjoyed your stay with us and do look forward to greeting you once again.Kind regards,Richelle

10/10 Excelente

Curtis

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Our experience at Cocos was amazing. The setting is absolutely stunning in its beauty. The staff was so friendly and made every part of our stay enjoyable. They are truly wonderful people. The food was astounding in every way. We are already discussing a return trip.
Se hospedó 7 noches en diciembre de 2023
Respuesta de Richelle el 4 feb. 2024
Hello Curtis,Thank you for your great review and for considering us for a return visit.We are delighted to know that you enjoyed our great staff and culinary delights.It will be our honor to greet you both once again.Kind regards,Richelle C

10/10 Excelente

Darlene

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 7 noches en diciembre de 2023
Respuesta de Richelle el 4 feb. 2024
Hello Darlene,Thank you for your 5 star review.We are happy to know that you enjoyed your stay with us and do look forward to greeting you once again.Kind regards,Richelle

10/10 Excelente

Marcin

Viajó con su pareja, Viajó en grupo
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Se hospedó 4 noches en diciembre de 2023
Respuesta de Richelle el 4 feb. 2024
Hello Marcin,Thank you for your 5 star review.We are happy to know that you enjoyed your stay with us and do look forward to greeting you once again.Kind regards,Richelle

8/10 Bueno

Jim

Viajó con su pareja
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Loved, loved the staff. So considerate and warm! The property is definitely a challenge; steep roadways and a bit crumbly. Nonetheless- paradise! Oh - great food!
Se hospedó 7 noches en diciembre de 2023
Respuesta de Richelle el 4 feb. 2024
Hello Jim,Thank you for your great review.It gives us great joy to know that you had a wonderful time enjoying the services of our dedicated team and the tranquil tropical surroundings. We look forward to greeting you once again.Kind regards,Richelle C

10/10 Excelente

Kristin

Viajó en grupo
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Spectacular Getaway
Se hospedó 3 noches en noviembre de 2023
Respuesta de Richelle el 4 feb. 2024
Hello Kristin,Thank you for your ten star we review. We are happy to know that you enjoyed your stay and look forward to greeting you soon.Kind regards,Richelle C

6/10 Aceptable

Elise

Viajó por negocios
Le gustó: Limpieza, estado de la propiedad e instalaciones
Beautifully refurbished wood plantation style rooms and laid back vibe.
Se hospedó 1 noche en noviembre de 2023
Respuesta de Richelle el 7 nov. 2023
Hello Elise,Thank you for the review we are happy to know that you enjoyed your accommodation.Kind regards,Richelle

10/10 Excelente

Rustam

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Amazing views, food is to notch, staff is very friendly
Se hospedó 3 noches en septiembre de 2023
Respuesta de Richelle el 6 sept. 2023
Hello Rustam,Thank you for your great review.We are delighted to know that you had a wonderful time enjoying our panoramic views, great food and drinks and the services of our attentive team.We look forward to the honor of greeting you once again.Kind regards,Richelle C

8/10 Bueno

Danniel, Miami

Se hospedó 5 noches en agosto de 2023
Respuesta de Hotel Management el 25 sept. 2023
Thank you for your wonderful review, Danniel. We are delighted to hear that you had a great time!.

10/10 Excelente

Brian

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Great place and the staff were wonderful.
Se hospedó 5 noches en junio de 2023
Respuesta de Richelle el 4 sept. 2023
Hello Brian,Thank you for your great review.We are delighted to know that you had a wonderful time enjoying our tropical location and the services of our attentive team.Kind regards,Richelle C

10/10 Excelente

Trishel

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
This was an experience like none other. There was ultimate privacy with the best view of the ocean. The staff were friendly and helpful. The photographer and butler were very personable. However, there could be a bit more variety with the food options.
Se hospedó 1 noche en septiembre de 2023
Respuesta de Richelle el 2 sept. 2023
HelloThank you for your great review.It gives us great joy to know that you had a wonderful time enjoying the services of our attentive team and panoramic views of the ocean.We have made a serious note of the areas in which we have fallen short of your expectations and will take measures to improve.We would be honored to have you visit us once again.Kind regards,Richelle

10/10 Excelente

Lauren

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
We had a wonderful stay at COCOS! Everyone was very friendly and helpful. The views were absolutely amazing! We would definitely recommend this hotel and will come back to visit, hopefully sooner rather than later.
Se hospedó 6 noches en agosto de 2023
Respuesta de Kind regards Jenelle el 19 ago. 2023
Hello Lauren,Thank you for leaving us an excellent review. We are delighted that you had a great stay with us, enjoying a slice of relaxing island life, the fantastic delights produced daily by our culinary team, the tropical beauty surrounding us, and our dedicated team's services.We prioritize customer satisfaction, and your review reaffirms the hard work we contribute daily. So thanks for your kind words & recommendation, and we look forward to seeing you again.

8/10 Bueno

marelis

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios
is a nice hotel
Se hospedó 2 noches en agosto de 2023
Respuesta de Richelle el 15 ago. 2023
Hello Marelis,Thank you for your good review. We are pleased to know that you enjoyed your stay and do look forward to greeting you once again.Kind regards,Richelle CReservations

6/10 Aceptable

Sara

Viajó con su familia
Le gustó: Personal y atención, estado de la propiedad e instalaciones
Nice location. Beautiful beach. Friendly staff.
Se hospedó 1 noche en julio de 2023
Respuesta de Kind regards,Jenelle el 4 ago. 2023
Hello Sara,Thank you so much for taking the time to write such a wonderful review.We are so happy to hear that you enjoyed your stay with us.We’d love to welcome you back soon.

6/10 Aceptable

Oxana

Viajó con su familia
Le gustó: Limpieza, estado de la propiedad e instalaciones
No le gustó: Personal y atención
You should improve the service. We didn’t receive VIP access and nothing.
Se hospedó 1 noche en julio de 2023
Respuesta de Richelle el 31 jul. 2023
Hello Oxana,We are sorry that you did not enjoy your stay to the fullest.We have made serious note of this and will do our best to improve.Kind regards,Richelle CReservations

10/10 Excelente

Sarah Katiuska

Se hospedó 4 noches en julio de 2023
Respuesta de Richelle el 12 ago. 2023
Hello Sarah,Thank you for your five star review, we are happy to know that you enjoyed your stay with us and do look forward to the honor of greeting you once again.Kind regards,Richelle C

10/10 Excelente

Karl Stephen

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Beautiful seniority
Se hospedó 7 noches en junio de 2023
Respuesta de Richelle el 9 jul. 2023
Hello Karl,Thank you for your great review.It gives us great joy to know that you had a wonderful stay.We would love to have you join us once again.Kind regards,Richelle

10/10 Excelente

Lara

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
We had an amazing 5 days at Cocos hotel. The staff were very polite and helpful. The property is nestled in a hillside so the walking within the property depending we’re your cottage is can be a little challenging ( hills and steps). The outdoor showers were amazing probably the best part of our room.. Love that all the cottages have an amazing view of the beautiful ocean. And the hammock on the balcony was super relaxing. We would love to return. Marcia at the bar on the beach is a love.. She went above and beyond and made our trip fun.
Se hospedó 4 noches en junio de 2023
Respuesta de Richelle el 1 jul. 2023
Hello Lara,It gives us great joy to know that you had a wonderful time enjoying, the unique outdoor shower, the tropical beauty which surrounds us and the services of our dedicated team.We look forward to greeting you once again.Kind regards,Richellle

10/10 Excelente

Christina Amy, Gouldsboro

Viajó con su pareja
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Cocos Resort was amazing. Food and drinks were so delicious. Beaches and rooms/views were breathtaking. Staff was so friendly.
Se hospedó 5 noches en junio de 2023
Respuesta de Richelle el 26 jun. 2023
Hello Christina,Thank you for your great review.We are delighted to know that you had a great stay with us enjoying our culinary delights, panoramic views and, the services of our attentive team/We would love to have you join us once again.Kind regards,Richelle CReservations

8/10 Bueno

Corey

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 4 noches en mayo de 2023
Respuesta de Richelle el 8 jun. 2023
Hello Corey,Thank you for your review. We are happy to know that you enjoyed your stay and we do look forward to greeting you once again.Kind regards,Richelle C

10/10 Excelente

Dmitri

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
A perfect hotel for a couple to relax and forget about everything. Number one on my list to come back!
Se hospedó 7 noches en mayo de 2023
Respuesta de Richelle el 2 jun. 2023
Hello Dmitri,Thank you for your great review.We are delighted to know that you had a great stay with us enjoying a slice of relaxing island life and the tropical beauty which surrounds us.We look forward to the honor of greeting you once again.Kind regards,Richelle C

10/10 Excelente

Kristin

Viajó en grupo
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en mayo de 2023
Respuesta de Richelle el 1 jun. 2023
Hello Kristin,Thank you for your 10 star review, we are happy to know that you had an amazing time and do look forward to greeting you once again.Kind regards,Richelle

8/10 Bueno

Claudio

Se hospedó 7 noches en mayo de 2023
Respuesta de Richelle el 18 jun. 2023
Hello Claudio,We are delighted to know that you had a great stay and do look forward to greeting you once again.Kind regards,Richelle CReservations

10/10 Excelente

Hampton Gibbs

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 6 noches en mayo de 2023
Respuesta de Richelle el 27 may. 2023
Hello Hampton,Thank you for your five star review, we are happy to know that you enjoyed your stay with us.It would be our honor to have you join us once again.Kind regards,Richelle

10/10 Excelente

Timothy

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Antigua
Fantastic location! Views are unbeatable! Good workout walking property. They do warn you about it, so take heed, can be strenuous climb. As for the food… We are vegan and they assured us it would not be an issue, it was. Most of the staff were unaware of our dietary restrictions and it made for too many uncomfortable situations in the dining room. Too bad because it’s a beautiful resort.
Se hospedó 4 noches en abril de 2023
Respuesta de Richelle el 2 may. 2023
Hello Timothy,Thank you for your review.We are happy to know that you had an overall good stay and have taken serious note of your experience regarding your dietary need and will do our best to improve.Kindest regards,Richelle

6/10 Aceptable

Samantha

Se hospedó 1 noche en abril de 2023
Respuesta de Richelle el 17 may. 2023
Hello Samantha,Thank you for your review.Richelle C

10/10 Excelente

Susan E

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
SueB
The most beautiful and relaxing time ever!The Best food and the Best People!!!
Se hospedó 5 noches en abril de 2023
Respuesta de Team COCOS Hotel el 24 abr. 2023
Dear Sue,Thank you for the ten-star review; we are happy to know that you enjoyed your stay. We look forward to the honor of greeting you once again.Kind regards,

10/10 Excelente

Gloria Mary

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Let me start by saying my Expedia status (which I believe is the lowest status available) got us a free upgrade to an oceanfront cottage with its own pool. Amazing! This is the single greatest resort we have ever been to. Every aspect was perfection. I’m reassessing my 403b to see how I can retire here. I’m only half joking. But seriously, book Cocos right now! You won’t regret it.
Se hospedó 3 noches en abril de 2023
Respuesta de Richelle el 16 abr. 2023
Hello Gloria,Thank you for your great review.To clarify, the upgrade was not influenced by your Expedia status but we are happy to know that you enjoyed yourself and would be happy to have you join us once again.Kind regards,Richelle CReservations

10/10 Excelente

Samantha

Se hospedó 6 noches en marzo de 2023
Respuesta de Richelle el 20 abr. 2023
Hello Samantha,Thank you for the five star review, we are happy to know that you enjoyed your stay.We look forward to the honor of greeting you once again.Kind regards,Richelle

10/10 Excelente

VINCE MATTHEW

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The views were amazing. Food and service was excellent. We enjoyed every moment of our stay.
Se hospedó 5 noches en febrero de 2023
Respuesta de Richelle el 2 mar. 2023
Hello Vince,Thank you for your great review.We are delighted to know that you had a great stay with us enjoying our culinary delights and the services of our dedicated staff.We look forward to the honor of greeting you once again.Kind regards,Richelle C

10/10 Excelente

Daniel

Le gustó: Personal y atención, servicios, estado de la propiedad e instalaciones
Se hospedó 9 noches en febrero de 2023
Respuesta de Richelle el 8 mar. 2023
Hello Daniel,Thank you for your five star review, we happy to know that you enjoyed your stay and do look forward to greeting you once again.Kind regards,

10/10 Excelente

Dejana

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Se hospedó 3 noches en febrero de 2023
Respuesta de Kind regards, Jenelle el 6 mar. 2023
Dear Dejana,Thanks again for the five-star rating. We are happy you enjoyed your stay with us and look forward to greeting you both again.

10/10 Excelente

Ann

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Se hospedó 5 noches en enero de 2023
Respuesta de Kindest regards Jenelle el 6 mar. 2023
Dear Ann,Thanks again for the five-star rating. We are happy you enjoyed your stay with us and look forward to greeting you both again.

10/10 Excelente

Brian

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The property was amazing. Also having fairly private access to 2 large beaches was very convenient. Unmatched views!!! Also, the all-inclusive food was fantastic (the drinks too)! Highly recommended especially if you arent trying to be around kids with it being an adults only location!
Respuesta de Team COCOS Hotel el 26 ene. 2023
Dear Brian, We appreciate you taking the time to share such a great review. We always try our best to make your experience memorable, and we’re glad we’ve achieved it.

8/10 Bueno

Joseph

Le gustó: Personal y atención
Aging resort held together by incredible staff
It’s a fair accommodation, made better by the quality of the people. The food -which is all inclusive- is mostly frozen and then microwaved. The food is bland and poorly cooked, but nicely presented. The dining room staff -at all meals- lacks coordination and planning. Staff tries, but there is no logical plan - items arrive at the table in a very uncoordinated way, many times things are forgotten The rooms are nice but need an upgrade, old furnishings, repaired and ill-fitting. No hot water pressure, often times no hot water. Beach chairs are old, heavy and uncomfortable. The staff is wonderful but everything here is in major need of investment.
Se hospedó 8 noches en diciembre de 2022
Respuesta de Richelle el 6 ene. 2023
Hello Joseph,Thank you for your review. We have taken serious note of all the areas in which we have fallen short and will do our best to improve.Kind regards,Richelle CReservations

6/10 Aceptable

Vittorio Giulio

Viajó con su pareja
Le gustó: Limpieza
No le gustó: Personal y atención, servicios, estado de la propiedad e instalaciones
The location of the hotel and views are very nice but the service is extremely inconsistent with a few good staff members and the majority that seem miserable and annoyed to do their job. The food is also mediocre at best- the deserts are inedible. Lastly the common areas are disappointing with the pool being tucked away in a back area that no ones goes to. Do yourself a favor and go to Cocobay down the street which is much better.
Respuesta de Team COCOS Hotel el 25 dic. 2022
Dear Vittorio,We are sorry that we did not quite meet your expectations during your recent stay. As such, we would love to hear from you directly on the areas we have fallen short in order to better improve in the future. Warm Regards,