Had no real contact with the owner, but access was easy enough with a key safe number. The outer part of the chalet (the extension) was quite run down, and could have been cleaner, windows ricketty and did not feel secure. The main part of the chalet was mainly clean and nicely decorated. I did feel the need to fully clean out the cutlery drawer as looked dirty with bits in, also the sofa was not the cleanest (or the most comfortable). However, the site was lovely and quiet, with lovely views. We found a beautiful beach nearby - between Tywyn and Aberdovey, which was perfect for the dogs. Overall , a lovely holiday.