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Opiniones sobre Golden Nugget Hotel & Casino Lake Tahoe

3.5 out of 5
Golden Nugget Hotel & Casino Lake Tahoe
50 Highway 50, Stateline, NV

Opiniones

6,6
Evaluación: 10 - Excelente. 356 de 1191 opiniones" "
Evaluación: 8 - Bueno. 203 de 1191 opiniones" "
Evaluación: 6 - Aceptable. 225 de 1191 opiniones" "
Evaluación: 4 - Mediocre. 207 de 1191 opiniones" "
Evaluación: 2 - Terrible. 200 de 1191 opiniones" "

7,0/10

Limpieza

7,2/10

Personal y atención

6,2/10

Servicios

6,2/10

Estado de la propiedad e instalaciones

6,6/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Alejandrina

Viajó con su pareja
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Su atención muy buena todo fue maravilloso en mi estadía en el hotel si regresaré y lo recomendaré seguro
Se hospedó 2 noches en abril de 2024
Respuesta de Guest Services el 1 may. 2024
Thank you for staying with us. We appreciate your feedback!!

2/10 Terrible

David

No le gustó: Limpieza
Se hospedó 3 noches en abril de 2024
Respuesta de Guest Services el 27 abr. 2024
Thank you for choosing to stay with us, as we know you could have chosen anywhere to stay. We are sorry to hear that we did not exceed your expectations during your visit. We are always looking for ways to improve and would appreciate your feedback. You will be pleased to know that we are undergoing a complete renovation of the property, including the hotel rooms and restrooms. With comfort and luxury in every detail, we are committed to delivering an unparalleled experience that exceeds your expectations for a truly indulgent stay. We hope you will visit us again!

2/10 Terrible

Juan Carlos

Viajó con su pareja
No le gustó: Personal y atención, estado de la propiedad e instalaciones
Dirty and careless and he wants to get paid for everything I was 3 days and in those three days they didn't go to clean the room or put clean towels or take out the trash
Se hospedó 3 noches en abril de 2024
Respuesta de Guest Services el 25 abr. 2024
Thank you for choosing to stay with us, as we know you could have chosen anywhere to stay. We are sorry to hear that we did not exceed your expectations during your visit. We are always looking for ways to improve and would appreciate your feedback. You will be pleased to know that we are undergoing a complete renovation of the property, including the hotel rooms and restrooms. With comfort and luxury in every detail, we are committed to delivering an unparalleled experience that exceeds your expectations for a truly indulgent stay. We hope you will visit us again!

10/10 Excelente

Jorge

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en abril de 2024
Respuesta de Guest Services el 17 abr. 2024
Thank you for staying with us. We appreciate your feedback.

10/10 Excelente

Antonio

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
SEE You guy s next time ... thanks for all...,
Se hospedó 1 noche en abril de 2024
Respuesta de Guest Services el 7 abr. 2024
Thank you for staying with us. We appreciate your feedback.

10/10 Excelente

Carmina

Se hospedó 1 noche en marzo de 2024
Respuesta de Guest Services el 21 abr. 2024
Thank you for staying with us. We appreciate your feedback!

8/10 Bueno

Maria

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The Oyster Bar!
Se hospedó 4 noches en marzo de 2024
Respuesta de Luis Ramos el 29 mar. 2024
Since the oyster bar opened, it has been one of the most popular attractions.

10/10 Excelente

Martha

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en marzo de 2024
Respuesta de Luis Ramos el 23 mar. 2024
nk you for taking the time to leave a rating. We always aim to provide the best experience for our guests, and your feedback is crucial in helping us achieve that goal. If you have a moment, we'd love to hear more about your stay. Any specific details or experiences you can share would be greatly appreciated, as it helps us understand what we're doing right and where we can make improvements. Please feel free to reach out to us directly with any comments or suggestions. Thank you again, and we hope to have the opportunity to welcome you back in the future.

10/10 Excelente

beatriz

Viajó con su familia y niños pequeños
Le gustó: Estado de la propiedad e instalaciones
Z
Se hospedó 1 noche en marzo de 2024
Respuesta de Luis Ramos el 19 mar. 2024
Thank you for leaving us a rating, but do you have a moment to discuss you're staying with made it memorable

8/10 Bueno

Luis David

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en marzo de 2024
Respuesta de Gold Nugget Lake Tahoe el 13 mar. 2024
Thank you for your feedback. We sincerely appreciate you sharing your experience.

6/10 Aceptable

Ramona

Viajó con su familia
Le gustó: Personal y atención
No le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Su decoración en las agitaciones el baño sucio
Se hospedó 1 noche en febrero de 2024
Respuesta de Luis Ramos el 28 feb. 2024
Gracias por hospedarse con nosotros.

6/10 Aceptable

Juan pablo

Está bien ubicado y fácil acceso. Baño sin extractor y la iluminación es con puras lamparas y se ve poco claro, la calefacción y A/c nunca funcionó. Además que cobran hasta las aguas que ponen en la habitación.
Se hospedó 2 noches en febrero de 2024
Respuesta de Luis Ramos el 24 feb. 2024
Lamentamos profundamente los inconvenientes que experimentó durante su estancia, especialmente con el baño, la iluminación y el sistema de calefacción/Aire Acondicionado. Tomamos nota seriamente de sus comentarios para mejorar y asegurarnos de que estos problemas se resuelvan. Respecto al cobro de las aguas en la habitación, procuraremos ser más claros en nuestra comunicación sobre los servicios con costo adicional. Esperamos tener la oportunidad de demostrarle nuestro compromiso con la mejora y ofrecerle una experiencia más satisfactoria en el futuro.

10/10 Excelente

Armando

Viajó con su pareja
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Muy bonita la habitación muy amplia y limpia
Se hospedó 1 noche en enero de 2024
Respuesta de Gold Nugget Lake Tahoe el 1 feb. 2024
Gracias por elegir quedarse con nosotros. Gracias por la revisión. Que tengas un hermoso día.

10/10 Excelente

Sergio

Viajó con su familia y niños pequeños
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Se hospedó 3 noches en enero de 2024
Respuesta de Gold Nugget Lake Tahoe el 31 ene. 2024
Thank you for feedback.Have a great day!

10/10 Excelente

Mariana

Viajó en grupo
Le gustó: Servicios
Las personas que trabajan ahí son muy amables
Se hospedó 1 noche en enero de 2024
Respuesta de Luis Ramos el 30 ene. 2024
¡Gracias por tu comentario positivo sobre la amabilidad de nuestro personal! Nos alegra saber que tu experiencia con nuestro equipo fue agradable. Valoramos tus palabras.Entendemos que también has compartido algunas preocupaciones sobre el servicio al cliente. Queremos que sepas que hemos tomado nota de tus comentarios y hemos informado a nuestro personal para trabajar en mejoras inmediatas.Apreciamos sinceramente tu retroalimentación y la oportunidad de servirte mejor. Si tienes más detalles o sugerencias específicas que puedan ayudarnos a mejorar, no dudes en compartirlos. Estamos comprometidos en ofrecer un servicio excepcional, y tu experiencia es fundamental para lograrlo.Esperamos tener la oportunidad de recibirte nuevamente y demostrar que estamos comprometidos con la mejora continua.

10/10 Excelente

CARLOS

Viajó en grupo
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 2 noches en enero de 2024
Respuesta de Luis Ramos el 30 ene. 2024
Thank you for taking the time to rate your recent stay with us. We value your feedback as it helps us continually enhance our services. However, we noticed that there were no specific comments provided.To ensure we address any aspects of your stay that may need attention, could you please share more details about your experience? Your insights are vital in helping us understand your perspective and make improvements accordingly.We appreciate your time and look forward to hearing from you. If you have any specific concerns or positive aspects you'd like to highlight, please feel free to share.

2/10 Terrible

Dubia

Se hospedó 1 noche en enero de 2024
Respuesta de Luis Ramos el 5 feb. 2024
Thank you for taking the time to share your feedback with us. We are deeply sorry to see that your experience did not meet your expectations or the high standards we strive to uphold for all our guests. Please accept our sincerest apologies for any inconvenience or disappointment you faced during your stay.We are committed to improving and providing our guests with the best possible experience, and your feedback is crucial in this process. We would greatly appreciate it if you could provide us with more details about your stay and the specific areas where we fell short. Understanding more about your experience will help us address and rectify these issues promptly and prevent them from occurring in the future.We truly value your input and hope to have the opportunity to restore your faith in our hotel.Once again, we apologize for not meeting your expectations. We hope to hear from you soon and to have the chance to make things right.

10/10 Excelente

Jasmin

Se hospedó 2 noches en enero de 2024
Respuesta de Gold Nugget el 18 ene. 2024
Thank you for choosing to stay with us.Thank you for your feedback. Have a great day !

10/10 Excelente

Oscar

Se hospedó 1 noche en enero de 2024
Respuesta de Gold Nugget el 10 ene. 2024
Thank you for your feedback. We sincerely appreciate you sharing.Have a great day !

8/10 Bueno

josue

Se hospedó 1 noche en enero de 2024
Respuesta de Gold Nugget el 10 ene. 2024
Thank you for your feedback. We sincerely appreciate you sharing.Have a great day !

10/10 Excelente

Elisabeth

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Ike
Se hospedó 1 noche en enero de 2024
Respuesta de Anna G el 10 ene. 2024
Thank you for choosing to stay with us

10/10 Excelente

Blanca

Se hospedó 2 noches en diciembre de 2023
Respuesta de Anna G el 3 ene. 2024
Thank you for choosing to stay with us.We hope you will visit us again!

8/10 Bueno

Jorge

Improve the facility
Se hospedó 2 noches en diciembre de 2023
Respuesta de Anna G el 3 ene. 2024
Thank you for choosing to stay with us, as we know you could have chosen anywhere to stay. We are sorry to hear that we did not exceed your expectations during your visit. We are always looking for ways to improve and would appreciate your feedback. You will be pleased to know that we are undergoing a complete renovation of the property, including the hotel rooms and restrooms. With comfort and luxury in every detail, we are committed to delivering an unparalleled experience that exceeds your expectations for a truly indulgent stay. We hope you will visit us again!

6/10 Aceptable

Jenny

Viajó con su familia
No le gustó: Limpieza, personal y atención
needs to improve cleanliness
Se hospedó 2 noches en noviembre de 2023
Respuesta de Anna G el 24 dic. 2023
Thank you for choosing to stay with us, as we know you could have chosen anywhere to stay. We are sorry to hear that we did not exceed your expectations during your visit. We are always looking for ways to improve and would appreciate your feedback. You will be pleased to know that we are undergoing a complete renovation of the property, including the hotel rooms and restrooms. With comfort and luxury in every detail, we are committed to delivering an unparalleled experience that exceeds your expectations for a truly indulgent stay. We hope you will visit us again!

8/10 Bueno

juan carlos

Se hospedó 3 noches en octubre de 2023
Respuesta de Anna Garcia el 1 dic. 2023
We appreciate your stay with us and positive review.Hope to see you soon.

8/10 Bueno

Iris

Very good
Se hospedó 1 noche en septiembre de 2023

6/10 Aceptable

Edward

No le gustó: Limpieza
Se hospedó 1 noche en septiembre de 2023

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 2 noches en septiembre de 2023

8/10 Bueno

Maria Rosas

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
El día de mi check out housekeeping no toco mi puerta solo la abrieron a las 8:30 - 9:00 am/ tienen que tocar antes de entrar aún estaba dormida cuando ellos deciden entrar! Al notificar a recepción nada más fue un “perdón eso no puede pasar” de supone iban a quitarme el “resort fee” pero no lo vi en mi cuenta cuando te regresan el depósito.
Se hospedó 2 noches en septiembre de 2023

10/10 Excelente

Alejandra

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en septiembre de 2023

8/10 Bueno

David

Viajó con su pareja
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Good place
Se hospedó 1 noche en agosto de 2023

10/10 Excelente

John

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The hotel was fine however Friday night several hundred young adults checked in and overwhelmed the hotel and from that night around 6pm until 3am they made a lot of loud noice in the hallway yelling and slamming doors.
Se hospedó 2 noches en mayo de 2024
Respuesta de Guest Services el 5 may. 2024
Thank you for staying with us. Your concerns are being addressed and thank you for your feedback!!

8/10 Bueno

Jonathan

Viajó con su familia
Le gustó: Limpieza, personal y atención
Pool closed in winter, and gym is a bit lacking; however, friendly staff really make up for a lot!
Se hospedó 3 noches en marzo de 2024
Respuesta de Guest Services el 5 may. 2024
Thank you for choosing to stay with us, as we know you could have chosen anywhere to stay. We are sorry to hear that we did not exceed your expectations during your visit. We are always looking for ways to improve and would appreciate your feedback. You will be pleased to know that we are undergoing a complete renovation of the property, including the hotel rooms and restrooms. With comfort and luxury in every detail, we are committed to delivering an unparalleled experience that exceeds your expectations for a truly indulgent stay. We hope you will visit us again!

4/10 Mediocre

Valerie

Viajó con su pareja
Just very crowded check in conditions and no extra employees to help out Also the elevator to get to the room was extremely backed up with people. Not enough management of issues
Se hospedó 1 noche en mayo de 2024
Respuesta de Guest Services el 4 may. 2024
Thank you for choosing to stay with us, as we know you could have chosen anywhere to stay. We are sorry to hear that we did not exceed your expectations during your visit. We are always looking for ways to improve and would appreciate your feedback. You will be pleased to know that we are undergoing a complete renovation of the property, including the hotel rooms and restrooms. With comfort and luxury in every detail, we are committed to delivering an unparalleled experience that exceeds your expectations for a truly indulgent stay. We hope you will visit us again!

6/10 Aceptable

Rafael

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Had trouble checking in to room digital key did not work
Se hospedó 1 noche en abril de 2024
Respuesta de Guest Services el 2 may. 2024
Thank you for choosing to stay with us, as we know you could have chosen anywhere to stay. We are sorry to hear that we did not exceed your expectations during your visit. We are always looking for ways to improve and would appreciate your feedback. You will be pleased to know that we are undergoing a complete renovation of the property, including the hotel rooms and restrooms. With comfort and luxury in every detail, we are committed to delivering an unparalleled experience that exceeds your expectations for a truly indulgent stay. We hope you will visit us again!

8/10 Bueno

Tiana

Viajó con su pareja
I liked how affordable it was but disliked that you had no control over the temperature in your room.
Se hospedó 4 noches en abril de 2024
Respuesta de Anna Garcia el 2 may. 2024
We are sorry to hear that we did not exceed your expectations during your visit. We are always looking for ways to improve and appreciate the feedback you shared with us. Check-in & check-out should be a swift and seamless process, and we will follow up regarding that shortfall. We have installed new Ice Machines throughout both hotel towers and any prior issues you experienced have been resolved . You will be pleased to know that we are undergoing a complete renovation of the property. With comfort and luxury in every detail, we are committed to delivering an unparalleled experience that exceeds your expectations for a truly indulgent stay. We hope you will visit us again!

8/10 Bueno

Jolina, Oakland

Viajó con su pareja
Le gustó: Limpieza, personal y atención
Rooms do not come with a fridge, make sure to ask for one & they will bring it to your room.
Se hospedó 2 noches en abril de 2024
Respuesta de Guest Services el 1 may. 2024
Thank you for staying with us. We appreciate your feedback!!

4/10 Mediocre

Amanda

Viajó con su pareja
No le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
The rooms need to be updated but the temperature inside it was horrible. Our room was 81 and the air conditioning didn’t work. We had reservations for a weekend in June and sadly cancelled them and will be staying at another hotel.
Se hospedó 1 noche en abril de 2024
Respuesta de Guest Services el 1 may. 2024
Thank you for choosing to stay with us, as we know you could have chosen anywhere to stay. We are sorry to hear that we did not exceed your expectations during your visit. We are always looking for ways to improve and would appreciate your feedback. You will be pleased to know that we are undergoing a complete renovation of the property, including the hotel rooms and restrooms. With comfort and luxury in every detail, we are committed to delivering an unparalleled experience that exceeds your expectations for a truly indulgent stay. We hope you will visit us again!

10/10 Excelente

Geoff

Viajó en grupo
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Had a great time. Staff was friendly and room was clean
Se hospedó 2 noches en abril de 2024
Respuesta de Guest Services el 1 may. 2024
Thank you for staying with us. We appreciate your feedback!!

10/10 Excelente

jose

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Nice and clean
Se hospedó 1 noche en abril de 2024
Respuesta de Guest Services el 2 may. 2024
Thank you for staying with us. We appreciate the Feedback!!!

2/10 Terrible

Salvador

Viajó con su familia y niños pequeños
No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
I was placed on a dog floor, in which the Front desk did not inform me. No wonder my room smelled like wet dog. Needless to say I did not spend another night. Will never go back.
Se hospedó 1 noche en abril de 2024
Respuesta de Guest Services el 1 may. 2024
Thank you for choosing to stay with us, as we know you could have chosen anywhere to stay. We are sorry to hear that we did not exceed your expectations during your visit. We are always looking for ways to improve and would appreciate your feedback. You will be pleased to know that we are undergoing a complete renovation of the property, including the hotel rooms and restrooms. With comfort and luxury in every detail, we are committed to delivering an unparalleled experience that exceeds your expectations for a truly indulgent stay. We hope you will visit us again!

4/10 Mediocre

Brandon

Viajó con su familia, Viajó en grupo
Le gustó: Limpieza, estado de la propiedad e instalaciones
No le gustó: Personal y atención
Im extremely happy and appreciative I was able to check in to my room at 11am. The concierge desk was extremely accommodating in that aspect, however, I paid extra for a room with a balcony a did not get a room with a balcony.
Se hospedó 2 noches en abril de 2024
Respuesta de Guest Services el 1 may. 2024
Thank you for choosing to stay with us, as we know you could have chosen anywhere to stay. We are sorry to hear that we did not exceed your expectations during your visit. We are always looking for ways to improve and would appreciate your feedback. You will be pleased to know that we are undergoing a complete renovation of the property, including the hotel rooms and restrooms. With comfort and luxury in every detail, we are committed to delivering an unparalleled experience that exceeds your expectations for a truly indulgent stay. We hope you will visit us again!

8/10 Bueno

Edvard

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The only thing to watch out is the AC/Heating system. They have an explanation for it under the thermostat but still… a bit inconvenient
Se hospedó 1 noche en abril de 2024
Respuesta de Guest Services el 1 may. 2024
Thank you for choosing to stay with us, as we know you could have chosen anywhere to stay. We are sorry to hear that we did not exceed your expectations during your visit. We are always looking for ways to improve and would appreciate your feedback. You will be pleased to know that we are undergoing a complete renovation of the property, including the hotel rooms and restrooms. With comfort and luxury in every detail, we are committed to delivering an unparalleled experience that exceeds your expectations for a truly indulgent stay. We hope you will visit us again!

6/10 Aceptable

Guilebaldo

Le gustó: Personal y atención, servicios, estado de la propiedad e instalaciones
Staff friendly
Se hospedó 2 noches en abril de 2024
Respuesta de Guest Services el 29 abr. 2024
Thank you for choosing to stay with us, as we know you could have chosen anywhere to stay. We are sorry to hear that we did not exceed your expectations during your visit. We are always looking for ways to improve and would appreciate your feedback. You will be pleased to know that we are undergoing a complete renovation of the property, including the hotel rooms and restrooms. With comfort and luxury in every detail, we are committed to delivering an unparalleled experience that exceeds your expectations for a truly indulgent stay. We hope you will visit us again!

10/10 Excelente

Daniel

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Construction blocking off the corridor from hotel elevators was a major inconvenience. We had to walk the parking lot across the driveway to get from parking to the hotel
Se hospedó 1 noche en abril de 2024
Respuesta de Guest Services el 28 abr. 2024
Thank you for choosing to stay with us, as we know you could have chosen anywhere to stay. We are sorry to hear that we did not exceed your expectations during your visit. We are always looking for ways to improve and would appreciate your feedback. You will be pleased to know that we are undergoing a complete renovation of the property, including the hotel rooms and restrooms. With comfort and luxury in every detail, we are committed to delivering an unparalleled experience that exceeds your expectations for a truly indulgent stay. We hope you will visit us again!

8/10 Bueno

No name given

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en abril de 2024
Respuesta de Guest Services el 1 may. 2024
Thank you for staying with us. We appreciate your feedback!!

2/10 Terrible

Elijah

Viajó con su familia
No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Staff members were not helpful at all and was over charged on my one night stay. They located me on a dog floor on level 5 and there was flea infested on that floor. When I spoke to management they said they can’t refund me or move me floors because all rooms are taken. Terrible place to be at and terrible management
Se hospedó 1 noche en abril de 2024
Respuesta de Guest Services el 28 abr. 2024
Thank you for choosing to stay with us, as we know you could have chosen anywhere to stay. We are sorry to hear that we did not exceed your expectations during your visit. We are always looking for ways to improve and would appreciate your feedback. You will be pleased to know that we are undergoing a complete renovation of the property, including the hotel rooms and restrooms. With comfort and luxury in every detail, we are committed to delivering an unparalleled experience that exceeds your expectations for a truly indulgent stay. We hope you will visit us again!

10/10 Excelente

Juan, Elk Grove

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
I arrived early and was able to check in. The person was super nice and polite.
Se hospedó 1 noche en abril de 2024
Respuesta de Guest Services el 28 abr. 2024
Thank you for staying with us. We appreciate your feedback!!

10/10 Excelente

Tino

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en abril de 2024
Respuesta de Guest Services el 27 abr. 2024
Thank you for staying with us. We appreciate your feedback!!

10/10 Excelente

Roman

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Love the Led Zepplin door on my Hotel room and lake view out my window
Se hospedó 1 noche en abril de 2024
Respuesta de Guest Services el 26 abr. 2024
Thank you for staying with us. We appreciate your feedback!!!