Dear Jorge Armando,Thank you for your feedback. We would like to point out that we have gym but it's currently unavailable for manteinance work, we are currently undergoing renovations throughout the hotel and look forward to providing update service for our guests.We hope to see you soon at Parco dei Principi,Sincerely,Sergio DainoFront Office & Guest Relations Coordinator

Dear Ricardo,thank you so much for your kind words!We are so proud to know that you appreciated every aspect of your stay from the location to the service provided by our staff.We look forward to welcome you back at the Hotel Parco dei Principi.Kind regardsThe Management

Estimado Alberto , Nuestros más sinceros agradecimientos en nombre de todo el equipo de Hotel Parco dei Principi en Sorrento. Es para nosotros un verdadero placer saber que su estancia en el hotel fue satisfactoria. Estamos my feliz por haber apreciado nuestra hospitalidad, la calidad de restaurante, en particular la increíble vista del mar y el Vesuvio. Esperamos nuevamente poder darle la bienvenida en un futuro no muy lejano. Un cordial saludo, Andrea Modesti General Manager Hotel Parco dei Principi

Dear Cristy, Good day to you & greetings from sunny Sorrento! We highly appreciate your kind comments about your overall experience here at Hotel Parco dei Principi. We are delighted to acknowledge that remained completely satisfied with your stay. We truly look forward to welcoming you again during your next trip in Sorrento! Sincerely, Andrea Modesti General Manager Hotel Parco dei Principi

Estimado cliente, Nuestros más sinceros agradecimientos en nombre de todo el equipo de Hotel Parco dei Principi en Sorrento. Es para nosotros un verdadero placer saber que su estancia en el hotel fue muy satisfactoria en particular que ha apreciado nuestra estructura y las habitaciones. Nos complacemos saber que disfrutó tanto de la vista en el Golfo de Napoles. Esperamos nuevamente poder tener el placer de darle la bienvenida en nuestra estructura en un proximo futuro. Un cordial saludo

Estimado Giuseppe, Nuestros más sinceros agradecimientos en nombre de todo el equipo de Hotel Parco dei Principi en Sorrento. Es para nosotros un verdadero placer saber que su estancia en el hotel fue completamente satisfactoria en particular que ha apreciado nuestra estructura y los diseños originales de nuesto arquitecto Gio Ponti y tambien nuestro florece parque botanico . Nos complacemos saber que disfrutó tanto de la ubicación con la maravillosa vista en el Golfo de Napoles, como tanto del servicio personalizado por nuestros clientes, el particular del personal de la recepciòn, como Luca, y los camareros en sala. Esperamos nuevamente poder tener el placer de darle la bienvenida en nuestra estructura en un proximo futuro. Un cordial saludo, Andrea Modesti General Manager Hotel Parco dei Principi

Estimado Ricardo, Nuestros más sinceros agradecimientos en nombre de todo el equipo de Hotel Parco dei Principi en Sorrento. Es para nosotros un verdadero placer saber que su estancia en el hotel fue completamente satisfactoria. Nos complace saber que disfrutó tanto de la ubicación como del servicio personalizado brindado por nuestros asosciados. Esperamos nuevamente poder darle la bienvenida en un futuro no muy lejano. Un cordial saludo, Andrea Modesti General Manager Hotel Parco dei Principi

Dear Guest, thank you for sharing your impressions on your stay at the Parco dei Principi. We are glad that you spent a memorable holiday here, and we hope to welcome you back in a near future Sincerely, Giuliana De Angelis Customer Care Parco dei Principi

Estimada Marcela, antes de nada nos gustaría darle las gracias por el tiempo empleado en compartir con nosotros su impresión acerca de su experiencia en el Parco dei Principi en Sorrento. Estamos muy satisfechos de saber que ha disfrutado de su estancia junto a nosotros. Lamentamos leer los comentarios que nos ha hecho llegar sobre el desayuno buffet que resultaba algo repetitivo. Nos gustaría hacerle saber que tendremos en cuenta la sugerencia a variar más. Deseando volver a recibirle pronto. Atentamente La Direccion

Dear Jacob,thank you for sharing your experience at Hotel Parco dei Principi.Following your comments regarding your stay we are really surprised for that, We tried to give you every assistance possible, to call taxi for you and to be sure that your hospital course was finished. Our General Manager meet you in the morning to assure you that we made it the best for you and you didn't show us report from hospital so your accusations regarding our fish are not convalidated by any doctor, we are sorry for inconvenience for smell that we strive to improve and fix this problemKindest RegardsSergio DainoFront Office & Guest Relations Coordinator

Dear Ellie,Thank you so much for taking the time to review your stay with us. We're delighted to hear that you enjoyed your stay and would consider staying with us again. We inform you that our shuttle bus service will be available from next week as vehicle was under mantenaince so you can consider returing to take advantage of its confort in summer :)Thank you again and we look forward to welcoming you back soon. Grazie!Sincerely,Sergio DainoFront Office & Guest Relations Coordinator

Dear Kerry,Thank you for taking the time to share your feedback for your stay at Parco dei Principi. We sincerely appreciate your insights as they contribute to our ongoing efforts to improve our guest experience.We are pleased to hear that you enjoyed the great view of the sea during breakfast. However, we are truly sorry to learn about the less-than-ideal aspects of your stay, particularly the issues during check-in and the inconveniences with information about breakfast, the shuttle, and the room reservation.Our aim is to provide exceptional service from the moment our guests arrive, and it is disheartening to hear that we fell short of your expectations during check-in. We apologize for any perceived rudeness and the lack of proactive information, unfortunately in date of your check-in we had healthy problem with one of our employe and was not able to be more proactive than our used standard.Regarding rooms we inform you that we had reservation for 1 person but we promptly added a third bed for your guest with no one additional cost for you.We appreciate your observation about the shuttle service hours and the distance from the town center. Your feedback is invaluable, and we will review our communication processes to ensure that guests are well-informed about these details at the time of check-in.Once again, we apologize for the shortcomings you experienced, and we would welcome the opportunity to discuss your concerns further. If you could provide more details about your stay, it would assist us in addressing the issues you raised and improving our services.We value your feedback and hope to have the chance to welcome you back, providing a more seamless and enjoyable experience in the future.Best regards,Sergio DainoFront Office & Guest Relations Coordinator