Estimada Verhónica, Gracias por su visita y dejarnos una reseña, ha sido un placer recibirle. Esperamos volverle a ver muy pronto.

Estimada Militza, gracias por su visita y tiempo para escribir una reseña, lamentamos no haber llenado sus expectativas aunque su descontento por la experiencia del auto es ajeno al servicio de nuestro personal, la comodidad de su habitación facilidades que ofrece el hotel como jacuzzi , piscina y nuestros desayuno al igual que la ubicación.Lamentamos lo ocurrido, aunque al check in el cliente es además informado sobre parqueos privados y parquear en los alrededores, tampoco hay record de usted haber informado a recepción sobre este caso, ya que con gusto le ponemos en contacto con la policía para por los menos una acta policial así el seguro le asistía.Esperamos tener la oportunidad de recibirle nuevamente y que su experiencia sea diferente.Saludos

Danny thank you for our excellent review. I'm pleased that you enjoyed your stay with us and hope that you will come back soon.

Gracias por su comentario , agradecemos su visita.Esperamos verle muy pronto!Saludos,

Buenas tardes Tania,Muchas gracias por su reciente visita y su comentario. Los mismo son importante para nosotros . Esta semana concluimos con las mejoras de las instalaciones, por lo que esperamos volverle a ver muy pronto.Saludos,

Buenas tardes Edwin,Gracias por tu comentario.siempre estaremos para servirle.Juan MartinezHotel Casa Sanchez

Buenas tardes Estimado Eduardo,ha sido un privilegio tenerle en nuestra propiedad, valoramos sus comentarios, esperamos recibirle pronto nuevamente!Saludos,

Hello Sindy,Thank you very much for leaving us a great review. We appreciate it and we are glad to know that you have enjoyed your stay.We hope to welcome you back again soon.Regards,

Hola Lady, Muchas gracias por dejarnos una reseña. Nuestros protocolos de limpieza son muy estrictos y nos esforzamos cada dia por mantener nuestras instalaciones en un estado optimo de conservacion. Por ello, agradecemos su comentario y le invitamos a compartir en futuras estancias con nosotros cualquier comentario y/o inquietud para poder subsanarla de inmediato y hacer su estancia mas placentera. Gracias nuevamente y quedamos a su entera disposición. Saludos,

Hola Luis, Muchísimas gracias por dejarnos una excelente reseña! Nos alegra mucho saber que hayan disfrutado de su estancia con nosotros y esperamos volver a verlos pronto. Saludos,

Hola! Thank you for submitting a positive review. We appreciate it. All the best,

Hello, Thank you very much for submitting a review. We appreciate it. All the best,

Buenas tardes! Muchísimas gracias por compartir su experiencia con nosotros y nos alegra mucho que disfrutaron de nuestra propiedad. Hasta pronto!

Gracias por haber elegido Casa Sanchez para su estadía y por su buen comentario , siempre le esperaremos con una sonrisa y dispuestos a servirles . Le esperamos pronto de vuelta. Karen Acosta

Gracias por su visita y comentario Sr. Jesús , Lamentamos mucho la situación vivida , tuvimos una falla energética en toda la zona Colonial , hasta que nuestro proveedor de energía Edeeste vino y soluciono el ´problema , esperamos que nos visite nuevamente para poder cambiar la experiencia que tuvo con nosotros , le esperamos pronto . Saludos. Karen Acosta

Hola , Gracias por haber elegido Casa Sanchez para su estadía en Santo Domingo , y por su buen comentario me alegro que le gusto nuestras atenciones ,siempre estamos a sus ordenes , esperamos poder tenerlos pronto nuevamente con nosotros . Karen Acosta

Estimada Elizabeth, Gracias por su visita y su valoración sobre el desayuno, esta hecho con las frutas mas frescas y tropicales de nuestra isla. Lamentamos que su experiencia no fue del todo satisfactoria, valoramos mucho su comentario .Esperamos que el futuro tener la oportunidad de recibirle nuevamente y encargarnos de cambiar su experiencia, Sobre los retrovisores, se han tomado las medidas correspondiente con la ayuda de las autoridades para evitar esos casos lamentables en los entornos de la Zona Colonial. Nos reiteremos a su orden! Saludos, Nelsa Abreu Manager

Estimado Mario, muchas gracias por su comentario. Esperamos verte pronto de nuevo!

Muchase gracias por elegirnos, estoy feliz que usted encanto nuestro hotel. Hasta la proxima vez!

Muchas gracias por elegir Casa Sanchez y por tu comentario excelente. Esperamos verte pronto.

Gracias Israel para tomar el tiempo de dejar una reseña para Casa Sánchez. Estamos realmente contentos que usted era muy bien atendido y que usted disfruto de su estancia. Esperamos que volverá pronto otra vez para vernos.

We are working very hard at achieving a faster wifi service. We currently have a total of 8 different networks in the hotel and, as all carry the same password, if one is poor then often another will offer faster internet speeds. We have also just recently upgraded a lot of equipment to get more stable connections and are continuing to work at it. Thank you for taking the time to post a review, David.

Gracias por su visita Miguel, esperamos verle muy pronto!

Thank you Mariuxi for your visit and your nice comment. We are glad to hear that you enjoyed your stay with us! We look forward to seeing you soon.

Chris, thank you very much for your visit and your nice comment. We are glad to hear that you enjoyed our boutique hotel! We look forward to seeing you soon.

Hi Raul thanks for your excellent review. I'm pleased you enjoyed your stay and that we took care of you well. Regarding the police presence, to be honest we never hear of any crimes taking place on the street in the Colonial Zone. We normally get a police patrol passing the hotel every few minutes during the night, this may have reduced due to the road closures but we will pass on your feedback to the head of the police for the area as I know they are keen to ensure that all visitors feel safe. I do hope you will come back soon, and thanks for choosing Casa Sánchez.

Andrew firstly I want to assure you that the whole of my team is absolutely devastated to have received this review. We just wish we could have done something to make you happy and enjoy your stay with us. I'd like to make a few points in response to your review. When you arrived we took you to your room, as is normal in our property. You said you didn't like the curtains (I think these are what you call blinds in your review). You also said you didn't like the furniture. To my mind these are matters of taste. The guest who stayed in that room before you said they loved the decor. The guest currently staying in that room has extended their stay twice, so clearly they also like it. You also said you didn't like the view. Our hotel is in the middle of the Colonial Zone with buildings around us on each side, clearly we cannot do much about a view. In response, we showed you a second room - bear in mind that it's high season and the hotel is 100% full, so changing your room would involve moving several other reservations. In this case you said the bed was too small. The bed was a Queen, and you had booked a Queen room. Again, no other guests have complained that those beds are too small, and the second room we showed is by far our most popular. You make a comment about peeling wallpaper. We have checked the room again and cannot find any peeling wallpaper. The wallpaper actually matches the curtains that you hated, so I can understand that it also wasn't to your taste. You also make a comment to say that the hotel isn't cared for and isn't clean. And honestly that isn't fair. I have two people working full-time on maintenance (for a 15-bed hotel) and they are constantly painting, repairing and maintaining. It's a very old house, it takes a lot of maintenance. Regarding cleaning, I have a separate team of cleaners, and all of our rooms are checked by front-desk before check-in. As with any hotel on the planet, if you look hard you'll see areas that need more attention but trust me my staff are 100% dedicated to cleaning and maintaining the property.One other point I want to make is regarding price and value. We charge about US 100 a night for a room, including breakfast and taxes for two people, use of the pool and jacuzzi. I freely admit we are not the Ritz Carlton, we are a three star property and provide solid value for money. Maybe you had higher expectations for more glorious rooms, but most guests understand what we are doing and think they get great value for money. I wish you had given us at least a chance and stayed one night. You can see from our other reviews that almost all of our guests love the hotel, enjoy the rooms, enjoy the service and want to come back. I know we cannot please all the people all the time, and I'm genuinely sorry that it didn't work out for you.

Hi Cecilia. Thank you for your excellent review. I am sorry about the issues with your bed - things like this happen even in the best hotels, but when there are problems it's good that we solve them and they don't impact on your stay. The Zona Colonial is undergoing a massive transformation, I think it will be much nicer when all of the work is complete, especially when the Conde is remodelled. I'm pleased you were able to explore and hope that you'll come back and stay with us again.

Jose thanks for your excellent review. I'm pleased that you found our hotel to be a good standard and that you enjoyed our hospitality. I hope you'll come back and visit us again soon.

Thanks for your review, I'm pleased that you enjoyed your stay with us and enjoyed our hospitality.

Thanks for your review. It's great to get 10 out of 10, we appreciate your feedback.

Jennifer many thanks for your excellent score. We hope you'll come back again soon, thanks for choosing Casa Sánchez.

Thanks for choosing Casa Sánchez and for leaving us a good review.

Thanks for choosing Casa Sanchez Rosa. Most of our guests love the location, it's close to everything. I'm pleased you enjoyed your stay with us and hope you'll come again soon.

Thanks for your choosing Casa Sánchez and thanks for your review. We have now fixed the safe that wasn't mounted properly, we appreciate you pointing this out to us. And I'm pleased you liked the fact that we give four completely different options for breakfast - most small hotels only offer one or two, and our guests often comment that they like the choice we provide. We hope you will stay with us again soon Lynette.

Jennifer many thanks for your great score and for choosing Casa Sanchez hotel.

Katterine thank you for choosing Casa Sánchez and for giving us an excellent rating. We look forward to taking care of you again.

Thanks for your feedback. When you arrived, one of our staff (a man called Junior) did help take all 4 of your suitcases to your suite. Today was Junior's day off, but we did have another person who helped your driver to bring your suitcases to your vehicle. I think it's important to understand that a 15-bedroom property is not going to have full-time bus-boys, it wouldn't be practical. We do have staff who help guests with their bags - as they did help you - and in ten years this is the first time anyone has ever commented that they didn't think this worked. Apart from this point about the suitcases, I think you did enjoy your stay and I'm pleased that you chose to extend for an extra night. I would like to thank you for staying with us, it has been a pleasure to take care of you and we hope you'll be back soon.

Thank you Manny

Thank you for choosing Casa Sanchez, it was a pleasure to have you stay with us and we hope you will come back and visit us again soon.