Ropa de cama de alta calidad, cubrecamas y colchones con pillow-top

Opiniones sobre Hotel Rumbao, a Tribute Portfolio Hotel by Marriott

4 out of 5
Hotel Rumbao, a Tribute Portfolio Hotel by Marriott
100 Brumbaugh Street, San Juan, Puerto Rico

Opiniones

8,6

Excelente

Evaluación: 10 - Excelente. 49 de 85 opiniones" "
Evaluación: 8 - Bueno. 19 de 85 opiniones" "
Evaluación: 6 - Aceptable. 9 de 85 opiniones" "
Evaluación: 4 - Mediocre. 3 de 85 opiniones" "
Evaluación: 2 - Terrible. 5 de 85 opiniones" "

8,6/10

Limpieza

8,8/10

Personal y atención

9,0/10

Servicios

8,4/10

Estado de la propiedad e instalaciones

8,8/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Jon

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Fue excelente en todo.
Se hospedó 2 noches en mayo de 2024
Respuesta de Wilfredo el 20 may. 2024
Muchas gracias! Que gratificante saber que tuvieron una buena estadia y esperamos verle nuevamente.

10/10 Excelente

Anderson

Viajó con su familia
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Muy impecable y servicial
Se hospedó 3 noches en abril de 2024
Respuesta de isanabria el 1 may. 2024
Que gusto leerte!

8/10 Bueno

Lorec

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Muy buen servicio y localización.
Se hospedó 4 noches en abril de 2024
Respuesta de isanabria el 1 may. 2024
Esperamos verles nuevamente!

8/10 Bueno

Raul

Se hospedó 2 noches en febrero de 2024
Respuesta de Wilfredo el 20 may. 2024
Thank you for your feedback. We look forward to welcoming you back to our hotel

8/10 Bueno

David

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Muy buen lugar y el mejor servicio
Se hospedó 1 noche en abril de 2024
Respuesta de isanabria el 2 may. 2024
Thank you! Hope to see you again.

10/10 Excelente

Zoe

Viajó con su familia y niños pequeños
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Excelente alternativa…
Se hospedó 1 noche en abril de 2024
Respuesta de isanabria el 2 may. 2024
Thank you!

4/10 Mediocre

Martha

Viajó en grupo
No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Terrible guest service
Respuesta de isanabria el 2 may. 2024
We apologize for our shortcoming. Hopefully your next experience will be better and we are able to exceed your expectations.

2/10 Terrible

Juan Fernando

Viajó con su familia
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
No le gustó: Personal y atención
El desayuno malo..... El costo elevado para el tipo de desayuno
Se hospedó 7 noches en marzo de 2024
Respuesta de isanabria el 2 may. 2024
Pedimos disculpas por su experiencia con el desayuno. Pasare esta informacion al equipo de cocina. Esperamos que nos pueda visitar una vez y asi poder superar sus expectativas.

8/10 Bueno

Carmen Ana

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Deambulantes en la entrada del Market no es atractivo
Se hospedó 3 noches en marzo de 2024
Respuesta de isanabria el 2 may. 2024
Thank you for your review. We have taken note of your observation, and hope to see you soon.

10/10 Excelente

Alyssa

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
I enjoyed my stay a Rumbao, staff was welcoming and it was a nice location to walk and explore old San Juan
Se hospedó 2 noches en mayo de 2024
Respuesta de Wilfredo el 20 may. 2024
Thank you for your feedback. We are delighted you found our staff welcoming and a good locaiton to explore Old San Juan.

8/10 Bueno

Nereida

Le gustó: Personal y atención, estado de la propiedad e instalaciones
Close to everything but needed help with people cleaning rooms.
Se hospedó 10 noches en abril de 2024
Respuesta de Wilfredo el 20 may. 2024
Thank you for your feedback. I have shared your concerns with our housekeeping team to be more effective.

10/10 Excelente

Dmitry, Potomac

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en mayo de 2024
Respuesta de Wilfredo el 17 may. 2024
Thank you for your feedback. We look forward to welcoming you back to the hotel.

10/10 Excelente

Dr. Bill

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The location and condition of the property are superior in Old San Juan. Congratulations Marriott on a fabulous renovation, the in house coffe shop and restaurant with outdoor seation are superior!
Se hospedó 2 noches en mayo de 2024
Respuesta de Wilfredo el 16 may. 2024
Thank you so much for your feedback. We are thrilled to hear you enjoyed the renovation and the food outlets. We look forward to welcoming you back.

10/10 Excelente

Leah

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Great Stay
Se hospedó 1 noche en mayo de 2024
Respuesta de Wilfredo el 16 may. 2024
Thank you so much for feedback and we look forward to welcoming you back.

10/10 Excelente

Marie, Poewell

Viajó por negocios
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Excellent customer service! Great location! I will definitely be back.
Se hospedó 4 noches en mayo de 2024
Respuesta de Javier el 15 may. 2024
Dear Marie,I wanted to take a moment to express my sincere gratitude for taking the time to leave a review of your recent stay at Hotel Rumbao San Juan. Your feedback is incredibly valuable to us as we continually strive to provide exceptional experiences for all our guests. It is great news that you had the customer service you deserve. We look forward to the opportunity to welcome you back to Hotel Rumbao in the future.Javier

6/10 Aceptable

Yarlin

Parking and security
Se hospedó 3 noches en abril de 2024
Respuesta de Javier el 14 may. 2024
Dear Yarlin,I hope this message finds you well. I am writing to express my deepest apologies for the experience you had during your recent stay at Hotel Rumbao San Juan. It has come to our attention that parking and security fell short of the standards you rightfully expected, and for that, I am truly sorry.Please know that we take your feedback seriously, and we are committed to rectifying the issues you encountered to ensure that they do not happen again in the future. For this, it will be highly appreciated if you can provide more details on how we can improve parking and security.Once again, I apologize for the shortcomings you encountered, and I sincerely hope that you will give us another opportunity to provide you with the exceptional experience that you deserve.Thank you for bringing this matter to our attention, and we look forward to the opportunity to welcome you back to Hotel Rumbao in the future.Warm regards,Javier

10/10 Excelente

Zuleika

Viajó con su pareja, Viajó con su familia, Viajó en grupo
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Everything was clean and the staff were very friendly. Would stay again, without a doubt.
Se hospedó 1 noche en mayo de 2024
Respuesta de Javier el 11 may. 2024
Dear Zuleika:I wanted to take a moment to express my sincere gratitude for taking the time to leave a review of your recent stay at Hotel Rumbao San Juan. Your feedback is incredibly valuable to us as we continually strive to provide exceptional experiences for all our guests. We look forward to the opportunity to welcome you back to Hotel Rumbao in the future.Warm regards,Javier SantiagoMaintenance EngineerHotel Rumbao San Juan1.787.5100 Ext. 3125

10/10 Excelente

Tricia Marie

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Had an AMAZING time in this lovely Hotel. It is very accommodating. Clean. Nice size rooms great showers and a charming staff. Can not wait to stay there again! Plus the location is PERFECT!
Se hospedó 3 noches en mayo de 2024
Respuesta de Wilfredo el 9 may. 2024
Thank you so much for your feedback. We are thrilled you had a great time and we look forward to seeing you again.

10/10 Excelente

Claudia

Viajó con su pareja, Viajó con su familia y niños pequeños, Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Absolutely loved the experience! Extremely central to everything . The staff was amazing pleasant helpful and friendly.
Se hospedó 5 noches en mayo de 2024
Respuesta de Javier el 8 may. 2024
We express our sincere gratitude for taking the time to leave a review of your recent stay at Hotel Rumbao San Juan. Your feedback is incredibly valuable to us as we continually strive to provide exceptional experiences for all our guests.We were delighted to learn that you enjoyed your time with us, and your positive comments about our location and our attentive staff, truly made our day. It's our goal to exceed expectations and create memorable stays for every guest, and knowing that we succeeded with you is immensely rewarding.Rest assured, we have shared your kind words with our entire team, as they serve as motivation to maintain the high standards of service we are committed to delivering.Once again, thank you for choosing to stay at Hotel Rumbao San Juan and for sharing your experience with us. Should your travels bring you back to San Juan, Puerto Rico, we would be honored to welcome you once more and provide another exceptional stay.

8/10 Bueno

Carisa

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The hotel is beautiful and the staff is very friendly and attentive. The only thing was that housekeeping didn't clean the room one day and the other days I had to tell them to clean it and bring towels, but when I told them they did it right away. Tip: Don't forget to clean the rooms and leave fresh towels every day! Another suggestion, in the pool area all of us who were there were talking about the need for a bar right there because if people want to drink something they have to go down to the Ground floor and come back up and they should also play music to set the mood. I loved the restaurant, they have different options every day and Génesis was an amazing waitress, she gave us many food options and places to go in San Juan and it was very good to hear her talk to everyone in the restaurant helping them and giving them the best information of PR. It was very nice to see such a young girl who knows so much about her country. I recommend the hotel, it is very central and you have everything close by.
Se hospedó 4 noches en mayo de 2024
Respuesta de Javier el 8 may. 2024
We express our sincere gratitude for taking the time to leave a review of your recent stay at Hotel Rumbao San Juan. Your feedback is incredibly valuable to us as we continually strive to provide exceptional experiences for all our guests.We were delighted to learn that you enjoyed your time with us, and your positive comments about our facilities, friendly and attentive staff, and dining experience, truly made our day. It's our goal to exceed expectations and create memorable stays for every guest, and knowing that we succeeded with you is immensely rewarding.Rest assured, we have shared your kind words with our entire team, as well as with Génesis, as they serve as motivation to maintain the high standards of service we are committed to delivering.We do apologize for falling short of the standards you rightfully expected for the housekeeping service, and for that, we are truly sorry. We have already taken immediate steps to address this.Also, we are working hard to have a bar available at the pool for the guest's convenience and enjoyment.Once again, thank you for choosing to stay at Hotel Rumbao San Juan and for sharing your experience with us. Should your travels bring you back to San Juan, Puerto Rico, we would be honored to welcome you once more and provide another exceptional stay.

10/10 Excelente

Thomas

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Restaurant was amazing!!!
Se hospedó 1 noche en mayo de 2024
Respuesta de isanabria el 6 may. 2024
I am so happy you enjoyed it. We hope to see you again.

10/10 Excelente

Prerna

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en mayo de 2024
Respuesta de isanabria el 6 may. 2024
Thank you for survey. We hope to see you again.

8/10 Bueno

Janelle, Shoreview

Se hospedó 1 noche en abril de 2024
Respuesta de Wilfredo el 20 may. 2024
Thank you for your ratings. We look forward to welcoming you back.

10/10 Excelente

Frances

Viajó con su familia y niños pequeños, Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Friendly and clean
Se hospedó 1 noche en abril de 2024
Respuesta de isanabria el 1 may. 2024
Thank you!

10/10 Excelente

Jose

Se hospedó 1 noche en abril de 2024
Respuesta de Wilfredo el 20 may. 2024
Thank you for your feedback. We are thrilled you had a great time and we look forward to welcoming you back to our hotel

10/10 Excelente

Victoria

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Perfect spot to walk to visit in old San juan
Se hospedó 1 noche en abril de 2024
Respuesta de isanabria el 1 may. 2024
Thank you so much for your review. We hope you visit again.

10/10 Excelente

joelle crespo

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Absolutely stunning views in the heart of old San Juan
Se hospedó 1 noche en abril de 2024
Respuesta de isanabria el 1 may. 2024
We are happy you enjoyed your visit! We hope to see you again.

10/10 Excelente

Daniel Bergstrom

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
A great,modern, funky hotel on the waterfront and in Old San Juan. Parking our rental car in self park wasn’t easy but was well worth it to stay in this gem of a hotel. Helpful and knowledgeable staff were so appreciated. If only the breakfast could have been included as part of this rather expensive stay it would have been perfect. Still, a great place to stay to explore this magnificent city.
Se hospedó 1 noche en abril de 2024
Respuesta de isanabria el 1 may. 2024
We really appreciate your review, and we are happy you enjoyed your stay. We hope to see you soon!

10/10 Excelente

Jose Luis Lopez

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Great concept design hotel…beautiful view to the bay… clean
Se hospedó 1 noche en abril de 2024
Respuesta de isanabria el 1 may. 2024
How exciting to hear you enjoyed your stay!

10/10 Excelente

Maryliz

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Near all the area that I want to visit.
Se hospedó 1 noche en abril de 2024
Respuesta de isanabria el 1 may. 2024
Thank you so much for your review!

10/10 Excelente

Glenda

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 2 noches en abril de 2024
Respuesta de isanabria el 1 may. 2024
Thank you for your review. We hope to see you again.

10/10 Excelente

Melissa

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Great location and service. Clean, updated rooms. Would definitely stay here again.
Se hospedó 2 noches en abril de 2024
Respuesta de isanabria el 1 may. 2024
We would definitely like to see you again!

4/10 Mediocre

Mary

No le gustó: Servicios, estado de la propiedad e instalaciones
There is construction going on at the site that was blocking the entrance and in the lobby area. There were cruise people throughout the lobby also blocking the space. With my status, I’m meant to get early check in, but was not let into my room until nearly 6pm. There were NO towels in my room and the hallways are very loud all night long.
Se hospedó 1 noche en abril de 2024
Respuesta de isanabria el 2 may. 2024
We apologize for our shortcomings. We are happy to say we have finalized construction and it would be our pleasure if you chose to visit us once more.

8/10 Bueno

Celia

Viajó con su familia y niños pequeños
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Nos gustó mucho el hotel. La atención del staff fue muy buena para todo. La vista en el área de la piscina es espectacular. Se ve que los cuartos están recién remodelados. Les falta remodelar los ascensores.
Se hospedó 3 noches en abril de 2024
Respuesta de isanabria el 2 may. 2024
Thank you for your review. We are happy you enjoyed your stay with us. Elevators, coming soon!

10/10 Excelente

Rosa, Stockton

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
My room wasn’t ready when I checked in and I was given a credit for the restaurant in the premises. Everyone was extremely friendly and helpful. Pedro went above and beyond to help Me with my luggage.
Se hospedó 1 noche en abril de 2024
Respuesta de isanabria el 2 may. 2024
Thank you for taking your time to fill out a review. I will personally let Pedro know he made a difference in your stay. Hope to see you again.

6/10 Aceptable

Patricia

Se hospedó 3 noches en abril de 2024
Respuesta de isanabria el 6 may. 2024
Thank you for filling out the survey. We hope you visit us again, and we are able to exceed your expectations.

10/10 Excelente

Cristina

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
the parking is seperate and should be free for anyone thats staying at thia hotel
Se hospedó 1 noche en abril de 2024
Respuesta de isanabria el 2 may. 2024
Thank you so much for your review.

10/10 Excelente

Venus

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Love it! My second stay, I will definitely stay there again and again.
Se hospedó 5 noches en abril de 2024
Respuesta de isanabria el 2 may. 2024
Thank you so much for your comment. Hope to see you soon!

10/10 Excelente

Joanne

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Excellent hotel! Great amenities, close to everything. All with a gorgeous bay view! Can't wait to go back!!
Se hospedó 5 noches en abril de 2024
Respuesta de isanabria el 2 may. 2024
We cant wait to have you back!

10/10 Excelente

Francisco, Juncos

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Nice hotel.
Se hospedó 1 noche en abril de 2024
Respuesta de isanabria el 2 may. 2024
Thank you for your review!

10/10 Excelente

Maria

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
La gente que trabaja hay son amables
Se hospedó 1 noche en abril de 2024
Respuesta de isanabria el 2 may. 2024
Gracias por su comentario, Maria. Esperamos verle pronto!

10/10 Excelente

KHALDOUN

Was great time thank you so much
Se hospedó 3 noches en abril de 2024
Respuesta de isanabria el 2 may. 2024
We are happy you enjoyed your visit.

10/10 Excelente

Rocco

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Great Hotel with great view. We also got lucky and were given a huge room with a massive 2 door balcony. Suite maybe?We did pay a little extra for a bay view room but so did our friends travelling with us and their room was half the size of ours, lol.
Se hospedó 1 noche en abril de 2024
Respuesta de isanabria el 2 may. 2024
We really appreciate your comment. We hope to see you soon.

10/10 Excelente

WILLIAM

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
The non-valet parking is an independently owned parking garage. It was OK during the day and early evening but pretty sketchy at night or early morning.
Se hospedó 1 noche en marzo de 2024
Respuesta de isanabria el 2 may. 2024
Thank you for your feedback. We will take note of this situation. Hope to see you soon.

8/10 Bueno

Nicolas

Se hospedó 1 noche en marzo de 2024
Respuesta de isanabria el 1 may. 2024
Hope to see you soon!

10/10 Excelente

Marineka

Se hospedó 3 noches en abril de 2024
Respuesta de isanabria el 1 may. 2024
Thank you for your review!

10/10 Excelente

Susan

Viajó con su familia
Staff was very helpful and attentive. The room was comfortable and had sufficient amenities.
Se hospedó 4 noches en abril de 2024
Respuesta de isanabria el 2 may. 2024
We appreciate your review and we feel so happy you enjoyed your stay. Hope to see you soon.

8/10 Bueno

Ehab

Viajó con su pareja
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Located in the heart of old San Juan. Perfect location to visit!
Se hospedó 7 noches en febrero de 2024
Respuesta de isanabria el 2 may. 2024
Thank you for your review! Hope to see you again, soon.

6/10 Aceptable

Erick

No le gustó: Limpieza
Se hospedó 7 noches en marzo de 2024
Respuesta de isanabria el 2 may. 2024
We hope to see you again and exceed you expectations on your next visit.

8/10 Bueno

Sheila, Chino

Viajó con su familia y niños pequeños, Viajó con su familia, Viajó en grupo
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Street drainage in front of hotel needs to be unclogged so the street and entrance of hotel do r get flooded when it rains
Se hospedó 3 noches en marzo de 2024
Respuesta de isanabria el 2 may. 2024
Thank you for your review. We apologize for the inconvenience caused by the street flooding.