When I checked in, I actually liked the hotel a lot. But I only stayed there for 2 nights, and the first night a water pipe broke leaving a huge flood on the floor, the second night toilet flush broke. In the first night I noticed a little water on the floor. After I washed my hands, water started pouring from somewhere, all over the bathroom floor and then over to the room, on my luggage etc. I tried to clean it myself, then called the maintenance guy. He fixed everything pretty fast, but when I complained that I hadn't been able to sleep because of this issue, and that my luggage and gifts I bought were all wet, he raised his voice on me, saying it was an accident and "Mamma mia!". Nothing really rude, but I'm not used to being yelled at in hotels, this really shocked me, so I was crying after he left. So much for a good night of sleep in Rome. And after the second night, I wished I had stayed elsewhere, no matter the location and cost.
