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Reviews of Dinasty Hotel

3 out of 5
Dinasty Hotel
CALLE BELLER 7, Puerto Plata

Reviews

8.0

Very Good

Rating 10 - Excellent. 45 out of 102 reviews" "
Rating 8 - Good. 26 out of 102 reviews" "
Rating 6 - Okay. 20 out of 102 reviews" "
Rating 4 - Poor. 7 out of 102 reviews" "
Rating 2 - Terrible. 4 out of 102 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

6/10 Okay

Jarred

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Jean

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
When I get to the hotel,I wasn’t expecting that hotel was so beautiful.nice bed ,clean room,good breakfast.i like it
Stayed 2 nights in May 2024

8/10 Good

Kristin, Tallahassee

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to everything, beautiful rooftop bar, clean, plenty of room in the cutely decorated room. Good breakfast included
Stayed 1 night in May 2024

10/10 Excellent

Enrique

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
It has a great location, good rooftop for dining or enticing the afternoon.
Stayed 3 nights in Apr 2024

10/10 Excellent

Ramon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

4/10 Poor

Kathi

Disliked: Staff & service, amenities
The man serving the breakfast was the best thing about my stay. Gracious and kind. Mosquitos in the room. Very little natural light in room. A bit depressing. Good location though.
Stayed 3 nights in Apr 2024

10/10 Excellent

Sonia

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly. Place was clean.
Stayed 1 night in Apr 2024

6/10 Okay

Elaine

Traveled with family
Liked: Staff & service
It was ok, the rooms were not in great condition, they need to be renewed or refreshed, specially the barhroom area. Breakfast was good and the staff was friendly.
Stayed 2 nights in Mar 2024

8/10 Good

luis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff and the service it was awesome 👌
Stayed 1 night in Mar 2024

8/10 Good

juan, lawrence

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good location!!
Stayed 1 night in Feb 2024

8/10 Good

Charles

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean and affordable for the price . The staff were awesome and helpful.
Stayed 2 nights in Feb 2024

10/10 Excellent

Maya

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is friendly.vFree breakfast on rooftop was delicious, rooms are clean & comfortable. Convenient location near umbrella street, pink street (Paseo De Dona Blanca) museums & restaurants.
Stayed 1 night in Feb 2024

4/10 Poor

Jacinto

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

2/10 Terrible

Verified traveler

Traveled with group
Disliked: Property conditions & facilities, room comfort
Disastrous Accommodation
A disastrous accommodation... There is no hot water with a lot of mosquitoes in the room... Also, with a strong smell of anti-insect spray… I have killed at least 20ish mosquitoes since I checked in… From the wall of the room, you can see a lot of of dead mosquito bodies... When we requested a change of room, the staff said no room and just gave us a bottle of anti-insect spray... I will definitely never recommend this accommodation to anyone…
Stayed 2 nights in Feb 2024

6/10 Okay

Besma

Need improvement in all areas
Stayed 4 nights in Feb 2024

6/10 Okay

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
I could not get cable tv to work, something wrong with remote control !
Stayed 2 nights in Feb 2024

10/10 Excellent

ARMAND, QUINCY

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Checking in was very easy staff was very helpful, the property is very clean. Area was very safe.
Stayed 1 night in Jan 2024

8/10 Good

Alexandra

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 3 nights in Jan 2024

10/10 Excellent

Geronimo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024

10/10 Excellent

Caridad

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
HOTEL PEQUEÑO, CON TODO LO NECESARIO
Hotel cercano a todos los lugares histórico, con azotea que permite mirar toda la ciudad., La joven de la recepción muy amable
Stayed 1 night in Dec 2023

8/10 Good

Evguenia

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Nice little hotel in downtown, convenient location, walking distance to malecón and el anfiteatro. Service was good at front desk and the rooftop bar/restaurant.
Stayed 8 nights in Dec 2023

8/10 Good

Jose Roberto

Stayed 4 nights in Dec 2023

8/10 Good

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is close to many tourist attractions and the beach. There is a nice bar on site, however it is on the expensive side. Parking is tight and hard to find.
Stayed 3 nights in Dec 2023

2/10 Terrible

Angel

Traveled with family
Liked: Cleanliness, staff & service, amenities
Could not sleep due to the noise in the bar upstairs. Booked for 3 nights,paid cash. Big mistake,lost my time and money. Left the following morning. Would not recommend.
Stayed 3 nights in Dec 2023

10/10 Excellent

jose

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place! Beautiful and walkable distance from many tourists attractions. Polite staff, great rooftop, good price, nice breakfast.
Stayed 2 nights in Dec 2023
Response from Rudolph on 8 Dec 2023
Thank you for visiting us and for your good comments, we hope you visit us again soon

10/10 Excellent

Fleming

Traveled with family and small children
Liked: Staff & service, amenities
Very nice staff. Great price
Stayed 1 night in Nov 2023
Response from Rudolph on 8 Dec 2023
Thank you for visiting us and for your good comments, we hope you visit us again soon

4/10 Poor

Enna

Traveled with family
Disliked: Amenities
We booked this hotel due to a YouTube influencer. I wished I had stay somewhere else. We had too many issues: hole in the wall next to AC, mosquitoes in room, towel had a huge hole, walls where very scratched, step to bathroom is a liability, humidity container on top of vanity was very visible, cracked tile in bathtub, music at night was too loud. Brenda’s service was great.
Stayed 2 nights in Nov 2023
Response from RUDOLPH on 3 Nov 2023
We sincerely appreciate you sharing your feedback with us. We're so sorry that your stay didn't go as expected, and we appreciate you highlighting Brenda's exceptional service. We take your feedback seriously and will work to improve all aspects pointed out for future guests. We hope that, on your next visit, we can offer you a more pleasant and memorable experience. Thank you for choosing our hotel and for your valuable feedback!

6/10 Okay

gregory, Bensenville

Liked: Staff & service
Disliked: Property conditions & facilities
There is a bar upstairs bring earplugs
Stayed 1 night in Oct 2023

2/10 Terrible

Juan

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Oct 2023

10/10 Excellent

Camille

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to everything
Stayed 4 nights in Sep 2023
Response from Rudolph on 14 Oct 2023
Thanke you

6/10 Okay

Farah, Miami

Traveled with partner
Liked: Cleanliness
Not as expected but well located
Stayed 2 nights in Sep 2023
Response from Rudolph on 14 Oct 2023
Thanke you for you comment... we still working to be better

8/10 Good

David

Liked: Cleanliness, staff & service, amenities
I enjoyed the views of the mountains and also it wasn’t far from a walk to the local park or the malecon .Now on the other end of the spectrum , some updates can be made to a few things!, With that being said I would stay here again !!
Stayed 2 nights in Aug 2023
Response from Rudolph on 14 Oct 2023
Thanke you David for you comment, we still working to be better place.

10/10 Excellent

Jose

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff
Stayed 1 night in Aug 2023
Response from Rudolph on 21 Aug 2023
Muchas gracias por hospedarse en Dinasty Hotel

10/10 Excellent

Rolando

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
excellent rooms and amazing roof top restaurant bar.
Stayed 1 night in Jul 2023
Response from Rudolph on 21 Aug 2023
Muchas gracias por hospedarse en Dinasty Hotel

10/10 Excellent

Frank

Liked: Cleanliness, staff & service, property conditions & facilities
It was great and so up-to-date. Even the menu for the rooftop restaurant is not printed - but accessible on phone by using QR Code which is at every table and in every room. Unfortunately, in Spanish only - they do need an English translation! The rooftop restaurant has a good selection and a bar with a wide selection of drink including premium brands. The restaurant has extended hours from early to very late at night and offers room service. The room was spacious and had everything I needed. Lighting was excellent - far better than most places. Nice work area for a laptop. The fridge was handy and very cold. The bathroom was really good and one of the best showers I've seen in many travels. Everything was squeaky clean. I speak a little Spanish and that helped me get by - along with Google Translate on my phone. The only downside for me was the lack of elevator. My room was 2nd floor, but it seemed like they had extra steps to get there :-) Then the restaurant was another set of steps up to the roof. For an old man the steps were no blessing - for someone a bit younger they shouldn't even be an afterthought. The location is great and easy walking distance to almost everything.
Response from RUDOLPH GILBERT on 24 Jul 2023
Thank you for visiting us, it was a pleasure for us, we are glad you liked our hotel and other services. We will be working for the better every day. Thank you very much for your comment. We wish to have you with us again.

6/10 Okay

Jenna

Liked: Property conditions & facilities, room comfort
Great location and well prices, just too loud
The hotel is in a great location and is reasonably priced. The beds are also very comfortable. Unfortunately the windows do not close fully and the street is very noisy, and there is a bar attached to the hotel that plays loud music very late.
Stayed 3 nights in Jul 2023
Response from Rudolph on 24 Jul 2023
Thank you for visiting us, it was a pleasure for us, we are working to improve and make your stay more comfortable.

8/10 Good

Ernesto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Esta cerca de los puntos mas emblematicos del area
Stayed 1 night in Apr 2023

8/10 Good

Danial

Liked: Cleanliness, property conditions & facilities, room comfort
A gem in the heart of historic district
This property was a little hard to find due to the congested area. But once we did, we were pleasantly surprised. Be careful though, there really isn’t any parking available. You have to park on the street and the locals try to scam money from you to watch you vehicle. The upstairs bar is quite lovely with great service and food, but the sound carries through at night.
Stayed 2 nights in Mar 2023

10/10 Excellent

Gary, Glastonbury

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful
Stayed 4 nights in Mar 2023

8/10 Good

Normand

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast was included but but not good . The eggs were way to salty ,dried up toast and had to pay for coffee ? Otherwise the stay was good .
Stayed 2 nights in Mar 2023

6/10 Okay

Nicholas

Stayed 1 night in Mar 2023

10/10 Excellent

Janell

Stayed 1 night in Mar 2023

10/10 Excellent

XIOMARYS

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place to crash, love the roof top
Stayed 1 night in Mar 2023
Response from Rudolph on 9 Mar 2023
Gracias por visitarnos, es un orgullo saber que le ha gustado, deseamos nos visite nuevamente

10/10 Excellent

Bessie

Liked: Staff & service, amenities, property conditions & facilities
The security was great. If you need to walk outside late at night the security will make sure you’re ok. They will walk you to your vehicle. You may need cotton balls in your ears to sleep before 2am, on Friday and Saturday nights. The music is louder than the TV on its highest setting.
Stayed 2 nights in Mar 2023
Response from RUDOLPH MANAGER on 9 Mar 2023
Gracias por su visita, estamos cada día mejorando para brindar mejor servicio.

10/10 Excellent

juana

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities
It was very nice, staff very friendly.
Stayed 2 nights in Mar 2023
Response from RUDOLPH MANAGER on 9 Mar 2023
Gracias por visitarnos, nos place saber que la paso bien en nuestro hotel.

10/10 Excellent

Alex

Liked: Staff & service, amenities, property conditions & facilities
Cute hotel, great location. All the staff were very helpful and friendly. T
Stayed 1 night in Mar 2023
Response from RUDOLPH MANAGER on 9 Mar 2023
Gracias por visitarnos, lo apreciamos.

10/10 Excellent

Bessie

Liked: Cleanliness, amenities, property conditions & facilities
Broken lock on bathroom door. No handle inside to secure it.
Stayed 2 nights in Mar 2023
Response from Rudolph Manager on 3 Mar 2023
Hellow Bessie. We go to repair it inmediatly

8/10 Good

Luc

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Feb 2023
Response from RUDOLPH on 3 Mar 2023
MUCHAS GRACIAS POR VISITARNOS

8/10 Good

Waldemar

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Quiet right in the center of Town, clean and quiet. It was under remodelation, tv never had sound, they could not fix it, the breakfast service was very poor and cold, on check out morning had to wait until someone went to inspector the room to make sure I had not stolen or destroyed something, because they did not offer any commodities. It was not a good feeling.
Stayed 2 nights in Feb 2023
Response from RUDOLPH MANAGER on 3 Mar 2023
HELLOW, THANKE YOU FOR YOU VISIT, WE WILL BE WORKING ON THAT PROBLEM TO GIVE YOU I BETTER EXPERIENCE.

10/10 Excellent

MARC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023
Response from RUDOLPH MANAGER on 3 Mar 2023
GRACIAS POR SU VISITA, FUE UN PLACER PARA NOSOTROS.