Odalis, thank you so much for staying with us and providing this positive rating. . We look forward to seeing you the next time you visit the Turks and Caicos Islands.

Brenda, i hope you can find time to tell us why we scored so low. I see your review is back dated almost a month. I truly want to find out what we did wrong.

Thank you for staying with us at Windsong Resort and for taking time to give us your feedback. I'm happy to hear that you've enjoyed your stay and we look forward to welcoming you again in the near future.

Dear Reviewer, Thank you for staying with us. We are pleased that your stay was excellent and we are sorry that your bank is experiencing some processing delays. We apologize for any inconvenience caused. As discussed, (at check-in and after departure )Debit or Credit cards are preauthorized at check-in for an estimated $100 per day to cover incidentals. The authorization will hold the funds until check out, at which time the amount actually incurred during the stay will be charged. Pre-authorized amounts may take up to 10 days after departure to be released by your bank or financial institution based upon their policy. As explained your pre-authorized amount was released by the resort the day of your departure. However, due to the holidays your bank's processor might be experiencing some delays . We understand that this might have caused some inconvenience, and we are confident your bank will have this sorted, as soon as possible, and per their policy. Thank you for your patience.

Ian, thank you for taking the time to post a review. I am not sure what you meant by access, but all most of the islands 145 restaurants are accessible by a taxi ride of 10-12 minutes. Additionally, the islands newest restaurant, Marine Room, Indigo, Drift and the Somewhere Beach Café and Lounge are all within a 5 minute walk. If you favor us with a return visit, please ask for me and I will gladly work on this with you.

Anda, thank you for this terrific rating and review. What a joy to read your kind remarks about your time here at the resort. Your patronage is greatly appreciated and we too hope you will find time in your schedule to return to Windsong.

Michael, thank you for this this wonderful review and rating. I too enjoy sitting on the dune along the beach sipping on a cup of coffee in the morning. It's a great way to start the day.

Paula, the time you have taken to share your comments with other travelers regarding your stay at Windsong is greatly appreciated. I am glad you enjoyed your visit and had a delightful experience at our resort. We have an incredible team, and we thank you for recognizing their service. I will enjoy sharing your compliment with them. We all look forward to your return visit.

Belinda, thank you for sharing your thoughts with us. We are so happy to hear you had a wonderful experience at our property. I will be sure to pass along your kind words to our staff. We look forward to seeing you the next time you visit the Turks and Caicos Islands.

Adriana, thank you for taking the time to post a review. It is always nice to hear one of our guests had an enjoyable experience. I will look into the "to go" area friendliness. Our barista normally receives very positive comments.We do appreciate your patronage and hope to see you again when you return to Grace Bay.

Arthur, greetings from sunny Grace Bay. Thank you for selecting the Windsong Resort for your recent vacation and for the wonderful rating. We are thrilled to hear we met your expectations and that you enjoyed all that Windsong has to offer.

Danielle, thank you for sharing this wonderful rating. It is so heartwarming to hear one of our guests had a terrific stay. I hope you will consider Windsong once again when your travels bring you back to the Turks and Caicos Islands.

Olga, I thank you for this wonderful review. It is so pleasant to read that one of our guests had a great stay. We certainly hope to see you again when your travels bring you back to Grace Bay.

Joseph, our staff is indeed one of our most vital assets, as they are integral in providing a friendly, welcoming atmosphere for our guests. Whenever we hear reviews like yours, it reinforces the efforts of our dedicated staff to ensure every guest experience is a memorable one. Your feedback serves as the best kind of motivation for us, further spurring us on to continue offering the high standard of hospitality that we've set for ourselves.Thank you for selecting us, your business is greatly appreciated.

Suzette, warm greetings from Grace Bay. On behalf of the entire team here at the Windsong Resort, thank you for choosing to vacation with us, and for posting this terrific rating. We hope to see you again when your travels bring you back to the Turks and Caicos Islands.

Rosa, thank you for taking the time to share your thoughts on your recent stay at Windsong on the Reef. We take pride in offering a tranquil and relaxing environment, where our guests can unwind and rejuvenate. We look forward to seeing you again when your travels bring you back to the Turks and Caicos Islands.

Melina, greetings from sunny Grace Bay. Thank you for selecting the Windsong Resort for your recent vacation and for the wonderful review. We are thrilled to hear we met your expectations. .

Vincenza, warm greetings from TCI. On behalf of everyone here at the Windsong Resort, we want to thank you for choosing to vacation with us, and providing your feedback. We hope you can revisit us soon.

Stacey, greetings from sunny Grace Bay. Thank you for selecting the Windsong Resort for your recent vacation and for the wonderful rating. I am thrilled to hear we met your expectations.

Landon, thank you for the fantastic rating of 5/5 for your stay here at Windsong. We're thrilled that you had such a wonderful experience with us. Your satisfaction is our ultimate goal, and we're grateful for your positive feedback. We look forward to the opportunity of hosting you again when your travel bring you back to Grace Bay.

Yvonne, I am surprised by your comment that the premise is dated as we have just completed a total remodel of our lobby, coffee bar, market, fitness center, spa and all the oceanfront suites. It is disappointing to hear of the missteps by our staff. We all try very hard to provide a high quality experience. I offer my apologies and hope you will favor us with the opportunity to work on improving your opinion of us by considering Windsong on your next visit to the island.

Scott, thank you for posting this terrific review. We are thrilled you had a great stay with us! We certainly appreciate your business and look forward to having you back with us again in the future.

Luis, I appreciate the time you've taken to share your comments with other travelers regarding your stay at Windsong. We are glad you enjoyed your visit and had a delightful experience at our hotel. We have an incredible team, and we thank you for recognizing their attentive service. I will enjoy sharing your compliments with them; especially Alicia, Venese and Marcson. We all look forward to your return visit.

Jemeal, thankyou for posting this terrific review. It is always so very nice to hear a guest enjoyed their stay. I hope you will favor us with a return visit when your travels bring you back to Grace Bay.

Jodie, we truly appreciate your kind words and are delighted that your experience at the Windsong Resort met your expectations. It's our commitment to provide top-notch service and luxurious facilities, and we're thrilled that we succeeded in creating a memorable stay for you. Thank you for choosing us, and we look forward to welcoming you back in the future.

Agiata, i appreciate your review and rating. The culinary comments are disappointing to read as we have received a number of very positive comments lately. However, the chef and I have been working on a totally new menu that we hope to launch in the next week or so. We will have many new items such as guacamole deviled eggs topped with conch bits and finished with bacon dust, seafood pot pie, ravioli lasagna, parmesan roasted cauliflower and my favorite, sugar free coconut cream pie.. Perhaps you will give us another try and sample these items. I thank you for your business and look forward to seeing you again; please look me up when you are here.

Erin, your terrific rating is greatly appreciated and I agree, our location is one of the best on the island. I took serious note of your comments about the staff and I can assure you we will be discussing this review in our next staff meeting. I do apologize and hope you will give us a second opportunity to improve your opinion of the team. Thank you for the business.

Hector, thank you for the great score. I hope we will have an opportunity to see you again when your travels bring you back to the Turks and Caicos Islands

Nancy, thank you for this wonderful review. It is such a pleasure to hear one of our guest really enjoyed their stay. Hopefully we will see you again. We appreciate your business.

Samantha, thank you for posting this rating. We hope you will consider Windsong on the Reef when your travels bring you back to the Turks and Caicos Islands.

James, thank you for choosing Windsong on the Reef and for leaving such a nice rating on your stay. We are happy that you were here to enjoy all that our island and our resort have to offer and that we met your expectations. It would be a pleasure to welcome you for another holiday when your travels bring you back to Grace Bay, "the Caribbean's Best Beach"

Luis, I am very disappointed to see this 1 star review with no comments to guide us on where we need improvement. To try to be better informed, I asked for copies of your folio and the notes entered by staff. We provide our General Manager's name and cell phone number at check in to all arriving guests, but she did not show receiving any calls and our Rooms Division Manager reported she knew of no complaint's or negative comments during your stay and the only front desk agent note recorded was you had asked for a late checkout and an extra 30 minutes was extended as the suite had an incoming guest arrival. It was also reported that you refused to sign for your incidental charges and said you wanted to review them once you were back home; but our policy calls for these charges to be settled while the guest is here on island so any error can be dealt with immediately. I have sent you an email asking for particulars so management can review them and take appropriate actions to prevent a reoccurrence. All that said, we do appreciate you having selected Windsong and hope you might favour us with a return visit so we can work on improving your opinion of us.

Laura, thank you for this wonderful rating. It is always pleasant to see we have met our customer's expectations. We appreciate your business and hope to see you again when your travels bring you back to the Turks and Caicos Islands

Roxanne, I are thrilled you had a great stay with us! We certainly appreciate your rating and look forward to having you back with us again in the future.

Andrew, thank you for this wonderful review. We are glad you enjoyed your visit and had a delightful experience at our hotel. We have an incredible team, and we thank you for recognizing their service. I will enjoy sharing your compliments with them. We all look forward to your return visit.

Beth, we are thrilled you had a great stay with us! We certainly appreciate your feedback and look forward to having you back with us again in the future.

Brian, thank you for taking the time to share these kind words with our future guests. I hope we will see you again when your travels bring you back to the Turks and Caicos Islands.

Kenneth, thank you for this positive review. It is always pleasant to hear a guest had an enjoyable experience at Windsong. I hope you will consider us again when your travels bring you back to Grace Bay

Jack, thank you for the 5/5 review. I agree with your comments and believe Windsong is the closest hotel to the reef allowing our guests to go down and back to snorkel with ease.

Francheska, we appreciate the time you've taken to share your comments with other travelers regarding your stay at Windsong. We are glad you enjoyed your visit and had a delightful experience at our hotel. We have an incredible team, and we thank you for recognizing their attentive service. I will enjoy sharing your compliments with them. We all look forward to your return visit when we will have an additional hot tub twice the size of the current..

Melanie, wow, thank you for sharing your stay with us. We are so happy to hear you had a wonderful experience at our property. I will be sure to pass along your kind words to our staff. We look forward to seeing you the next time you visit the Turks and Caicos Islands.

Frank, thank you for your fantastic rating of 5/5 for your stay here at Windsong. We're thrilled that you had such a wonderful experience with us. Your satisfaction is our ultimate goal, and we're grateful for your positive feedback. I thank you for your business and look forward to the opportunity of hosting you again