I am sorry you did not enjoy your stay at the hotel. We try our best to please our customers even at a very stressful time during the carnival season.

Thank you for your response. If you had issues with the cleanliness and facilities, you could have lodged a complaint at the reception. If we do not receive feedback, we cannot fix same. Writing a review after the fact is definately not helpful.

It was carnival time and our prices for the season is extremely reasonable compared to other accommodation available in Port of Spain at that time.

Your comments are noted. We did experience connection problems in the beginning, but the situation was solved later on.

Your review is most disheartening as we have just come out of a trying period over the Covid.We tried to put things in place after being closed for an extended period of time and would have appreciated a better review publicly. It would have been only decent to point out where we have fallen short to us in person rather than publicly. We have had lots of problems with guests playing Jouvert and damaging our towels and dirtying the place. I believe that we made an effort to avoid some of this by asking guests to shower out by the pool area before going to their rooms. Of course the mud and dirt WILL clog up the drains.Perhaps giving us an A for trying and for the staff treating you personably would have been better appreciated.However, i thank you for the criticism as we will pay more attention to the items you have pointed out as this will help us to improve.Incidentally, the internet was working periodically but was fixed by Sunday

Hello:Thank you for your review. We did experience some internet connection glitches which was rectified later on. Carnival is a time when it is very difficult to have technical persons appear on the compound to fix any problems. We did try very hard to please our guests.I am not sure what facilities you refer to as outdated. Kindly email us at admin@royalpalm.co.tt with your concerns. Suggestions on upgrades are most appreciated.

I am sorry you did not enjoy your stay at the hotel. We try our best to please our customers even at a very stressful time during the carnival season. We made special effort to have the rooms cleaned but guests had a lot of things scattered in their rooms which made cleaning virtually impossible. Housekeeping hours are done by 6pm and many persons requested no service and later changed their minds after 6pm, which made things very difficult. The hotel does not provide shampoo and personal toiletries

I am sorry you did not enjoy your stay at the hotel. We try our best to please our customers even at a very stressful time during the carnival season.

I am sorry you did not enjoy your stay at the hotel. We try our best to please our customers even at a very stressful time during the carnival season.

I am sorry you did not enjoy your stay at the hotel. We try our best to please our customers even at a very stressful time during the carnival season.

Thank you for your review! Much appreciated.

Your comment is noted. Unless you paid for a microwave or paid for a suite with a microwave, you will not receive the use of a microwave.It would be appreciated if you can kindly email us with your complaints so we can address same on a one to one basis.

Your comments are noted. Please note what is written on our website. We have SATELLITE TELEVISION; Only our suites contain kitchenettes with microwave and fridges. Standard rooms do not carry these items but can be accessed at a rental cost of $15 per item. I believe you were informed about this. I apologise about the wash cloths and the housekeeping staff responsible will have to account for this. As for the discard green towels.......we told you previously that such towels will be issued for the carnival and j'overt celebrations to wipe off the mud and paint on your person. There is local telephone service. You just need to pay for the service in advance at carnival time to enable the reception to open the phone lines. All other remarks have been noted and we will try to improve on the items so outlined.

Meaning?

I am sorry you feel this way. It is very demoralizing and discouraging as we have been upgrading, painting, renovating and trying to improve in this downturned economy.

Thank you very much for your comments. We have been trying. We have great ambitions to construct some 2 bedroom apartments and are toying with the idea of converting the place into an apartment hotel, particularly targeting long term clients.

Just saw this review and thought I should explain. The hotel has satellite television. There are several eating places on the compound and in the mall next door. The suites contain fridges, stoves and microwave. The standard rooms are basic hotel rooms without those amenities.