Sábanas de algodón egipcio, ropa de cama de alta calidad y cubrecamas

Opiniones sobre The 5th Avenue Hotel

3.5 out of 5
The 5th Avenue Hotel
Playa del Carmen, QROO

Opiniones

9,4

Excepcional

Evaluación: 10 - Excelente. 67 de 89 opiniones" "
Evaluación: 8 - Bueno. 18 de 89 opiniones" "
Evaluación: 6 - Aceptable. 2 de 89 opiniones" "
Evaluación: 4 - Mediocre. 2 de 89 opiniones" "
Evaluación: 2 - Terrible. 0 de 89 opiniones" "

10/10

Limpieza

9,4/10

Personal y atención

10/10

Servicios

9,6/10

Estado de la propiedad e instalaciones

Opiniones

10/10 Excelente

EXPEDIA RELOCATION

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 10 noches en diciembre de 2018

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Ni e hotel near to everything
Everything cool, clean near private and comfortable super recomendado para todos los que quieren salir de antro o a cenar.
Se hospedó 1 noche en octubre de 2018
Respuesta de Karina Maldonado el 30 oct. 2018
Muchas gracias por sus excelentes comentarios. Esperamos tenerle de nuevo con nosotros.

10/10 Excelente

Humberto

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Muy comodo
Todo bien a una cuadra de la playa muy limpio y bonita las instalaciones muy gentiles y accesibles

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Hotel playa del carmen
Muy privado y amplio. Ubicado en buena zona
Respuesta de Hector C el 25 jul. 2015
Gracias por comentarios sobre el hotel y esperamos que se la haya pasado de maravilla en nuestra ciudad.

8/10 Bueno

Francisco, Guatemala

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Cerca de la playa, hay caminar 2 cuadras
Muy linda la suite, pero hubiera preferido tener una mini picina en vez de tener cocina que nunca utilice, muy moderna y limpia la habitación.
Respuesta de Gaspar el 21 may. 2015
Muy buen dia Sr. Francisco, Esperamos que la hayan pasado super bien en nuestro pais y disfrutado sus vacaciones. Tomaremos en cuenta su propuesta. Nuevamente gracias por sus comentarios.

8/10 Bueno

Alejandro, Mexico

Le gustó: Limpieza, estado de la propiedad e instalaciones, comodidad de la habitación
Bonito
La habitacion muy comoda, espaciosa y muy limpia. No me gusto que los desayunos se sirven a partir de las 9, que no tenia recepción y tampoco alberca. La ubicación muy céntrica. La gente muy amable y servicial. Me da la impresión que este edificio fue planeado como departamentos y después lo convirtieron a hotel.
Respuesta de Hector C el 7 abr. 2015
Estimado huesped. Muchas gracias por tomarse el tiempo de escribir su comentario, lamentamos la situacion que comenta, y le puedo decir que se estan estudiando las opciones para evitar situaciones como las que usted menciona. Nuevamente gracias por su preferencia

10/10 Excelente

Evelyn, Guatemala

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
muy buen hotel recomendable 100%
Es un hotel muy confortable, nuevo, camas comodas tiene refrigerador, cocina, comedor, balcon, esta muy bien ubicado sobre la 5ta Av. La pasamos muy bien mi flia quedo muy contenta y el servicio es muy bueno las personas del hotel son amable, los desayunos son ricos, volveria a hospedarme nuevamente.
Respuesta de Hector C el 6 abr. 2015
Muchas gracias Estimada huesped, le agradecemos haberse tomado el tiempo de escribir una reseña. estamos contentos de saber que la paso bien. Sera un honor para mi hacer extensivo su comentario con todo el staff. Esperamos verla nuevamente.

6/10 Aceptable

Cliente verificado

Le gustó: Limpieza, estado de la propiedad e instalaciones, comodidad de la habitación
Respuesta de Hector C el 9 may. 2015
Dear sr. Thanks for taking the time to rate our work, we apprecitate the moments you spent with us. all the best.

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Respuesta de Hector C el 18 abr. 2015
Dear Guest. Thanks a lot for your ratting. until we meet again,

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Estancia 07-Nov-2014
Excelente alternativa de hotel, en plena 5ta Avenida y casi frente a estacion de Autobuses ADO. Solo algunas observaciones: Faltan TV en cuarto, plancha para ropa y secadora de pelo. Muy recomendable para parejas, hay mucha privacidad y tranquilidad. En general las instalaciones del hotel estan excelentes, muy amplio el cuarto y muy limpio.
Respuesta de Hector C el 10 nov. 2014
Estimado Huesped. Gracias por sus tomarse el tiempo de escribir un comentario, Las suites cuenta con Secadora de cabello debajo del lavamanos en la recamara, claro no descarto un error y que esta no estuviera ahí, le pedimos disculpas por eso. El servicio de plancha y tabla se puede solicitar al recepcionista, nuevamente le pido una disculpa por que no se le proporciono la información. Le agradecemos su visita

10/10 Excelente

Blobis, México D.F.

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
"Servicio de primera"
La calidad del personal que te recibe es excelente.
Respuesta de Hector C el 22 mar. 2014
Muchas Gracias por sus comentarios, esperamos que regresen pronto. saludos cordiales 5th Avenue Hotel

10/10 Excelente

Melissa

Viajó con su pareja
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
The location was amazing.. & the apptments were very comfortable and clean always 😎Great experience...
Se hospedó 1 noche en marzo de 2019
Respuesta de Elia Bellos el 21 mar. 2019
Thank you for having stayed at our hotel, we hope you choose us again on your next visit, it was a pleasure to serve you.

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Se hospedó 5 noches en marzo de 2019
Respuesta de 5th avenue hotel. el 3 may. 2019
Gracias por elegirnos para su estancia.

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
This is an suite apartment location.Rooms are large clean with a full kitchen livig room. We were in a two floor sweet.
Se hospedó 3 noches en junio de 2018

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Perfect location!
Only concern is the staircase. It’s too narrow with lack of safety precautions. My daughter had to put warning signs so we won’t skip a step & fall. Other than that, the condo is in the center of 5th avenue. Restaurants, shops, & convenient store
Se hospedó 6 noches en marzo de 2018

10/10 Excelente

Erica , marina ca

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Everything great and very nice clean. Great staff, They told us where to park and helped my family and I with luggage. The only thing we didn’t like is the location because it is in the 5th Avenue and there is no closing close by and also a valet parking. But overrall nice place! Great staff.
Se hospedó 7 noches en marzo de 2018
Respuesta de Karina Maldonado el 10 abr. 2018
Thank you so much for your visit. Have a nice day! Karina Maldoando 5th Avenue Hotel

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, comodidad de la habitación
Great Location
Great walking distance to ADO bus station, restaurants, shopping, bars, beach and Ferry. Our hotel room was very clean. We felt very safe. Hotel doesn't look so great from the front but very nice once you walk in. We were greeted by security at the entrance who called office staff to confirm we had a reservation. She came out and was very friendly. Showed us around. Amazing views from the roof top. Not a lot of Amenities in the hotel but we would definitely stay there again.
Se hospedó 1 noche en marzo de 2018
Respuesta de Karina Maldonado el 26 mar. 2018
Thank you very much for such good comments. We hope to have you soon. Regards!

10/10 Excelente

sandro

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Top
Foi tranquilo , hotel maravilhoso
Se hospedó 4 noches en febrero de 2018
Respuesta de Karina el 10 mar. 2018
Muchas gracias !! Por sus comentarios.

10/10 Excelente

Katherine, AK

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Perfect!
Beautiful rooms conveniently located on 5th Ave and only steps away from the ADO bus station! Staff was very accommodating and the room nicely appointed. Safe and comfortable with the freedom to explore the beach or the street!
Se hospedó 1 noche en febrero de 2018
Respuesta de Karina el 15 feb. 2018
Thank you very much for your comments, we are very happy that you found it very well. We hope you come back some day with us again.

10/10 Excelente

Mary, Kennewick, Washington

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Very modern and close to the beach
Wonderful! Was my first time to Mexico and I can't wait to go back.
Se hospedó 6 noches en noviembre de 2017
Respuesta de Karina Maldonado el 12 dic. 2017
Thank you very much for your visit! We wait for you again!

10/10 Excelente

Rhonda

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Outstanding
Amazing 5th Ave location and beautiful hotel!
Se hospedó 1 noche en diciembre de 2017
Respuesta de Hector C el 5 dic. 2017
Thank you very much for your comments We appreciate your stay. Karina Maldonado

10/10 Excelente

Keri, Little Rock, AR

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Great place to stay!
Small condo/apartment type complex with 8 condos/apartments. On 5th Avenue. Clean, quiet, and in a great location. Close to beach, park, restaurants, ferry terminal, and bus station.
Se hospedó 3 noches en noviembre de 2017
Respuesta de Karina Maldonado el 5 dic. 2017
Thank you very much for your comments We appreciate your stay.

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Nice place to stay
First time trying the condo thing instead of hotel. Worked out great for two bedroom as I was staying with my buddy. You can't beat the location in Playa del Carmen.

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Beautiful location right on 5th avenue close to everything, the ferry, the beach, bars, and reatauraunts. Our room had a beautiful beach view patio where you can sit and relax while I taking the ocean breeze. Would definitely stay again

10/10 Excelente

Daphne

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Perfecto
I will definitely stay here again. It's right by the ADO station and the taxi area. Perfect location for everything.

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Boa localizacao
Excelentes localização e estrutura do quarto. Quarto enorme. Tudo limpo. Unico problema ocorrido durante a hospedagem foi com o wi-fi, que nao funcionou durante o primeiro dia, gerando transtornos.

10/10 Excelente

Barbara, Kansas City

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Very private and spacious room
If you are looking for an apartment like hotel room with an amazing location, this is it! It is extremely secure and private but centrally located at 5th Avenue and 2nd St. It is above Diamonds International. If you get a room with an ocean view it will be unobstructed. It is very spacious and would be excellent for a longer stay. However, the only negative is that the english speaking tv stations are very few and the connection to them poor. It is very clean and the staff will never bug you. We would stay there again in a heartbeat!

10/10 Excelente

Andre

Le gustó: Limpieza, estado de la propiedad e instalaciones, comodidad de la habitación
Hotel limpo e aconchegante
Hotel muito bem localizado e staff (Martín) sempre muito solícito. Quarto sempre muito limpo e cheiro muito agradável.

10/10 Excelente

pandelis, Jupiter

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
The manager was waiting for us at the front door when we arrived. They arranged for transportation to and from the airport $100 us round trip for 2 This was a GREAT deal!! The entire hotel property was exceptionally clean and with a 24 hour front door Guard was very safe as well. Perfect location on 5th ave for access to ALL. I will stay there again.
Respuesta de General Manager el 13 sept. 2016
Thank you guys for staying with us, 5th Avenue hotel is your home anytime!

10/10 Excelente

Jim

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Close to everything you can do. Beach, restaurants
Great staff, very clean, close to shopping, restaurants beach and on 50th Avenue.
Respuesta de Martin el 13 sept. 2016
Thank you guys for choosing 5th Avenue Hotel. Looking forward to your next visit!

8/10 Bueno

Owe, Bergen, Norway

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
High standard and moderne small hotell
A very nice and high standard hotel in the midle of Playa del Carmen. All together a recommendable hotel.The only problem the noise from the nearby musicbars in the evenings / Nights.

10/10 Excelente

Megan, Austin,Tx

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Great place In the heart of Playa
We booked here last minute when we ended up missing our flight to Cozumel. Pablo the man the runs the hotel is very nice and was really fun to talk to. He provided great service and even helped us print out ferry tickets. The room was really nice and the bed was really comfortable. Only thing that would make it better is if they had darker shades. This is a condo type development in the heart of Playa so you can walk to dinner and shops right out the front door. Also 2 min walk from the ferry

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
GREAT GET-A-WAY
We had a wonderful stay and Carol was a GREAT HOST!!

10/10 Excelente

François, Sherbrooke, Québec

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Bel hôtel près de tous les services
L'hôtel est très propre. Le service est excellent et les chambres sont grandes avec toutes les commodités. Il est situé directement sur le 5e AVE donc près de la plage et de toutes les attractions. Le seul point négatif est que l'hôtel est situé juste en face du bar Fat Tuesday qui est très bruyant avec de la musique jusqu'aux petites heures du matin toutes les nuits. C'est le seul bar des alentours et il est juste en face de l'hôtel........

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Excellent
excellent pas d autre mot. il ne s agit pas de chambre mais d'appartement. tout est parfait. super accueil; chambres sont très propres et entretenues. l'un des meilleurs hôtel que j ai pu faire. il est situé sur l'avenue principale de playa del carmen.

10/10 Excelente

Emmanuel, Tx

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Clean spacious hotel.
Great location clase to the beach. I did not expect the place that spacious. I would consider it to be more of a small apartment. I would definitely stay there again.
Respuesta de Gaspar el 9 feb. 2016
Dear Mr. Emmanuel, We appreciate your great comments about your stay in our hotel. We keep working hard everyday to give our guests the best of our service and make them feel at home. Once again a great thank you and look forward seeing you soon again. Best regards.

10/10 Excelente

thereza, campo grande

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Hotel limpo, confortável e super bem localizado
O hotel é super bem localizado, na 5 Avenida, fica em cima de uma loja de diamantes. São poucos quartos, o apartamento que fiquei tinha cozinha completa, sala, um quarto grande e confortável. O atendimento é impecável e tem cafe da manha e wifi gratuitos. para quem não pretende ficar num all inclusive em playa este é sem duvida o hotel para ficar, muito limpo, novinho e confortável. Certamente voltarei mais vezes
Respuesta de Hector C el 6 feb. 2016
Muchas gracias por tomar tiempo en escribir estos valiosos comentarios. Esperamos que tambien la hayan pasado bien en nuestra ciudad y lugares que hayan visitado. Esta es nuestra meta, la total satisfacción de nuestros huéspedes y estos comentarios nos impulsan a dar mas alla del 100%. Nuevamnete gracias y quedo a sus ordenes. Gaspar Villanueva.

8/10 Bueno

Bryan, Charlotte

Le gustó: Limpieza, estado de la propiedad e instalaciones, comodidad de la habitación
Nice hotel in a great location
The hotel is in a great location, in the heart of all of the activity in Playa del Carmen. The room was very comfortable and clean, with all of the amenities we needed. The views from the room were limited, but that was the only negative aspect of our stay.
Respuesta de Hector C el 5 dic. 2015
Thanks for taking time to write your nice comments about our property. We are glad that you enjoyed your stay in the hotel and found everything you needed on hand. I apologize about the limited view from your room.

8/10 Bueno

Emma, Sydney

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Amazing stay in Playa
5th Avenue hotel is in the best location to stay in Playa Del Carman. Right outside the front door of the hotel is a strip of shops, restaurants and bars and everything is a short walk away. Even though you are staying right in the middle of all the action, as soon as you walk in the hotel doors you have instant privacy. We stayed in a two bedroom room which had plenty of space and was very comfortable. Next time I am in playa I will be sure to stay at 5th Avenue Hotel again!!
Respuesta de Hector C el 21 nov. 2015
Thank you very much Ms. Emma for taking time to write those fine comments about your stay in our property. It is our goal and commitment to make our customers feel happy and very comfortable and not miss home. Once again thank you.

10/10 Excelente

Frank, California

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Great location
Perfect location, close to ferry and all the restaurants in 5th avenue. Rooms are nice, modern and clean.
Respuesta de Hector C el 25 jul. 2015
Thanks for taking time to write your comments about your vacations stay in our property. We sincerely hope you enjoyed and had a wonderful vacation in playa del carmen and also in our property.

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, estado de la propiedad e instalaciones, comodidad de la habitación
Respuesta de Hector C el 18 jul. 2015
Thank you for choosing us to spend your vacations. Hoped everthing was up to your standards.

10/10 Excelente

Barrett, Fayetteville, AR

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Hidden, but very convenient location...
My stay was very nice... Cab/Transportation cannot take you directly in front of hotel, so ask to be dropped off at cab stand at end of Juarez Ave nearest beach...Walk only about 200 feet to hotel. Important to know: Hotel is accessed as part of the taller Diamonds International retail building...There is a shorter Diamonds Intl. building nearer cab stop, but go to taller building. At the taller buildiing see security for entrance & manager.
Respuesta de GVillanueva el 16 may. 2015
Thank you Mr. Barrett and hoping everthing went well back at home for you Sir.

10/10 Excelente

Andrew, Oklahoma

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Andy and Carols getaway
Rooms where great. Like the small atmosphere!! Easy to get around town, since we are right on 5th ave.
Respuesta de Hector C el 18 jul. 2015
Thank you for comments, it really enlightens us to keep on going.

10/10 Excelente

Danielle, Eugene, Oregon

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Beautiful Hotel, Excellent Customer Service
Staying in the Ruby suite was comfortably spacious. There was a living area and separate dining/kitchen area. The bedroom had ample closet space. Everything was very neat and very clean. Bottled water is provided. And you can order complementary breakfast delivered to your room. Although the hotel is located on a busy stretch of 5th Avenue, it is well insulated and the outside noise was quite minimal and never kept us up at night. A staff member is always available and the customer service is absolutely excellent. We were very, very happy with our stay.
Respuesta de Hector C el 4 abr. 2015
Dear Sr. Thanks for taking the time to write a review, it is certainly my honor read it to our staff, on behalf of all of our staff we thank you for your stay. sincerely

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
The Hotel staff and coziness was superb.
The hotel rooms were very modern and offered the comforts of home for cooking and comforts. The rooms are kept immaculately clean and had the convenience of being right off the beach with a short walk. The view was awesome as I had a great room with a view. The price however is a bit pricey with a continental breakfast offered as early as 9 am - I happened to be an early riser and needed my coffee! I found a great French patisserie on the way to where the ferry Boardwalk is named Attoinettes and enjoyed my coffee there with a wonderful Pan De Chocolate! If you like a cheaper place it is best to stay west of 10 Ave. with many other choice hotels.
Respuesta de Hector C el 2 abr. 2015
Dear Guest Thanks for taking the time to write a review, your opinion is really important to us, I can assure you that we are working on the the matter you mention, so we can be able offer breakfast earlier. We are glad to read you enjoyed our property, and yes Antoinette is a great pastry shop. Thanks again for your stay.

10/10 Excelente

Melonie, Dallas

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Top Notch
We stayed in the Penthouse at 5th Ave Hotel and the only thing I wish is that there were more stars to give. From the first contact, making transfer arrangements and putting together a shopping list, to the last, loading the van home, we had a fantastic stay. For the young adults, the location could not have been more perfect for fun in the day and night. For the adults lots of choices for beach lounging and surrounded by good restaurants. You are in the heart of the city, so you do hear sounds of life, but I did not find it unpleasant or bothersome. Hector was beyond fantastic. Very responsive and helpful and nice. We always felt safe and it is very private. The views are spectacular. I will definitely be back
Respuesta de Hector C el 30 mar. 2015
Dear Madam. We do appreciate the time you took to write a review, it was our honor to serve you here, we are glad to hear you had a good time, we will be pleased to serve you in other occasion. thanks again for your stay and the experience

8/10 Bueno

Jack, Dallas, TX

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Nice and clean hotel close in town
We had a very pleasant stay. Seldom saw any staff but room was cleaned perfectly every day. No manager on duty but readily avaliable after 8 AM by phone call. Hector was extremelly helpful to us in arranging our return shuttle to Cancun on 3/24.
Respuesta de Hector C el 30 mar. 2015
Dear Sir. I am glad to read you enjoyed your stay with us, all reviews are treated as high priority, and definitely your coments will be taken in consideration. Thanks again for stay with us.

10/10 Excelente

CI, Monument CO

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Fantastic boutique hotel
Our experience at the 5th Ave Hotel was excellent. The hotel is secure, the rooms modern and spacious and the hotel staff extremely helpful. It may not have all the amenities of a full scale resort. However, you will not be disappointed.
Respuesta de Hector c el 30 mar. 2015
Dear Sir. Thanks for taking the time to write a review, we are glad to read you liked our property, we appreciate your recomendations. thanks again

4/10 Mediocre

carm599, Ottawa, ON

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Nice hotel, but NOISE issues...
If it weren't for noise issues, I would give this hotel a higher rating. I chose this hotel because other reviews said it was quiet. I made it clear to management that I wanted a quiet junior suite. I was told I would be given the Sapphire Suite. Upon arrival, however, I was given the Tanzanite Suite, without an explanation why. The first night there I was kept awake by the live band, playing in a bar between the hotel and the beach. Then later I heard what sounded like an alarm system going off (twice). Just when I thought it couldn't get any worse, I was awoken around 5 a.m. by a crowing rooster! The next day, I mentioned the noise issues to staff, while noticing there were people vacating the Sapphire suite. I asked if I could move there, but was told that other people were moving from their room to that one. I then asked how much extra the penthouse would cost, and if it was soundproof. She said it was, and that it would cost us an extra 1500 pesos for the remaining 6 nights stay. I agreed, after viewing it. When I paid by credit card, I noticed that it was $1500 US dollars, not pesos! I had to cancel the transaction. So, out of 7 nights, I had 3 decent nights sleep. The other 4 nights were met with loud music until 2 a.m., what sounded like construction noise at 3 a.m. one night, and the rooster alarm clock most mornings.
Respuesta de Hector C el 12 mar. 2015
Dear Sir. I would like to thank you for taking the time to write a review, especially, because you expressed all the things you didnt like about our property, I have instructed the maintenance staff to review the seals of the suite to detect where is the noise coming from. I have also instructed the front desk staff to make sure the specify always that our prices are in US dollars, so noone ever has to be in the unfortunate situation you experienced. Some things are out of our control like the rooster, and music coming from the bar. but I can reassure you that we will work on the thinks that are here. Once again we thank you for your stay and review, there is always chance to improve and we take it seriously. Sincerely

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Great security , in the heart of the restaurant and shopping district
Respuesta de Hector el 10 mar. 2015
Dear sr. Thanks for taking the time to rate our work, we apprecitate the time you spent with us. all the best.