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Opiniones sobre Regent Star Hotel

3 out of 5
Regent Star Hotel
118-119 BWIA Boulevard, Piarco, Trinidad

Opiniones

6,8
Evaluación: 10 - Excelente. 48 de 260 opiniones" "
Evaluación: 8 - Bueno. 77 de 260 opiniones" "
Evaluación: 6 - Aceptable. 74 de 260 opiniones" "
Evaluación: 4 - Mediocre. 38 de 260 opiniones" "
Evaluación: 2 - Terrible. 23 de 260 opiniones" "

7,2/10

Limpieza

7,4/10

Personal y atención

5,8/10

Servicios

6,4/10

Estado de la propiedad e instalaciones

6,4/10

Cuidado del medio ambiente

Opiniones

4/10 Mediocre

Cliente verificado

No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
El hotel esta feo Las habitaciones feas El baño no tiene amenidades
Se hospedó 1 noche en octubre de 2019

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
BIEN , COMODO Y CON LO NECESARIO, SOLO PARA DESCANSAR, NADA LUJOSOO
Se hospedó 7 noches en agosto de 2019

4/10 Mediocre

Cliente verificado

No le gustó: Personal y atención, servicios
Nothing impressive, dont like the attitude of thr personnel, I will never go back to this hotel, their price did nt even include breakfast!!!!!!!! Facility in poor conditions
Se hospedó 1 noche en junio de 2019

2/10 Terrible

Cliente verificado

No le gustó: Personal y atención, estado de la propiedad e instalaciones
El personal que atiende parece que están enojados
Sin groceries poco amables . Ni responden a los saludos . En general les falta entrenamiento de cómo tratar a los huéspedes . No lo recomendaría
Se hospedó 1 noche en abril de 2018

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Buen hotel. Bonito y limpio
El hotel se encuentra en buen estadi
Se hospedó 2 noches en septiembre de 2017

6/10 Aceptable

Helena

No le gustó: Estado de la propiedad e instalaciones
El hotel se ve sucio y anticuado
El servicio de transporte aeropuerto-hotel no es gratuito. El hotel es anticuado, los servicios sanitarios muy antiguos. El personal de la recepción podría ser más amable

6/10 Aceptable

Oscar

Le gustó: Limpieza, estado de la propiedad e instalaciones, comodidad de la habitación
No le gustó: Personal y atención
Hotel cerca del aeropuerto
Poca colaboración del staff del hotel

8/10 Bueno

Cliente verificado

Le gustó: Personal y atención, estado de la propiedad e instalaciones
Very Close to Airport
Good for one Night! Somebody Kill Engineer for the Room and Bath Space Distribution

4/10 Mediocre

Patricia, Caracas

No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Solo por su cercanía al aeropuerto !!!!
El personal se muestra desinteresado y des motivado. Pedí específicamente que me despertaran a las 4:15 amo y a las 5 ama que salí del hotel , no sólo no habían llamado, sino que al reclamar en la recepción , la persona se encogió de hombros y ni contesto además me cargaron extra por una persona

10/10 Excelente

Daniel, Venezuela

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Excelente! lo recomiendo 100%
Excelente hotel, la atención fue especial, muy lindo el hotel, mas cerca del aeropuerto de lo que imaginábamos, teníamos transporte para ir al aeropuerto y podíamos pagar 10$ por persona para llevarnos al centro comercial y nos buscaban a la hora que deseábamos, lo recomiendo 100%

8/10 Bueno

christine

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Location location, i had an overnight connection , this hotel is comfortable and almost next door to the airport
Se hospedó 1 noche en marzo de 2024

10/10 Excelente

REESA, Ste, Madeleine

Viajó por negocios
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Very clean good option for business customers
Se hospedó 1 noche en marzo de 2024

8/10 Bueno

Heather

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en marzo de 2024

6/10 Aceptable

Dawn

Se hospedó 7 noches en febrero de 2024

8/10 Bueno

TAZMOOL

Se hospedó 1 noche en febrero de 2024

2/10 Terrible

Benjamin

No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
THE PLACE IS TO DARK BED TO Hard Pillows are half size. NO FACE CLOTH IN BATHROOMS NO REMOTE CONTROL IN ONE ROOM. TERRIBLE WORST ONE WE EVER STAYED in. THANK GOD IT WAS ONE NIGHT
Se hospedó 1 noche en febrero de 2024

6/10 Aceptable

Benjamin

Nothing was unique, the bed was hard andshifting ,the toilet was moving not happy with it did not worth the price I paid.
Se hospedó 1 noche en febrero de 2024

4/10 Mediocre

David

Viajó por negocios
No le gustó: Personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
The close location to the airport was the main reason we selected it. But overall, it was an underwhelming experience. It was poorly maintained, the staff poorly trained. The room was clean, the food was good, but the service was minimal. We will not be back.
Se hospedó 1 noche en enero de 2024

4/10 Mediocre

Jacqueline

Viajó con su familia
No le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Staff were pleasant but room was not properly cleaned and toilet didn’t flush consistently. The maintenance did nothing to fix it when notified and said it was just filling slowly and didn’t care to do anything about it and would not give us another room. Center of the hotel had a feature pond which was full of greenish water that definitely had not been cleaned in a while. Would not stay here again
Se hospedó 1 noche en diciembre de 2023

6/10 Aceptable

marco, houston

Viajó por negocios
Le gustó: Limpieza, personal y atención
perfect for a qucik transfer night - that's it
Se hospedó 1 noche en diciembre de 2023

2/10 Terrible

Wayne

Viajó con su pareja
No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
This hotel is a total dump. The hotel misrepresents themselves on the internet. We got there and were shocked at the terrible room they tried to give us. We stayed in the room for about five minutes trying to decide what to do. In those five minutes we took one tag off a suitcase and put in the trash. The hotel supervisor then told us that we had to pay for the five minute stay in the room because we put one luggage tag in the trash. We tried to get a refund for the two night stay but they said NO because we put a luggage tag in the trash and because we turned down a second room they showed us. The second room was larger but just as dumpy as the first. We found a good place to stay with our phone and got a taxi to it. The Regent Star was a total waist of over $300. Do not believe anything they tell you or the impression they give on the internet. Do not stay here.
Se hospedó 2 noches en noviembre de 2023

8/10 Bueno

Johilvienne

Se hospedó 1 noche en noviembre de 2023

10/10 Excelente

Gregory

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Staff was excellent especially the lady from room service. She ensured we had everything we asked for.
Se hospedó 1 noche en octubre de 2023

6/10 Aceptable

Medeina

Viajó con su familia
No le gustó: Personal y atención, servicios
Upon arrival after 1am in the morning. The security guard, did not budge at the gate to see if I was a guest and needed to enter the premises. I had to come out of my car to ask if this was the entrance. The staff did an adequate job, switching my rooms from what they originally assigned, to a two bedroom which I requested. They offered me a ground floor unit which was convenient for my elderly mom. However, they checked the room and said it was ok, however, after setteling in and getting ready for a bath there was no towels, rags, or hand cloth. I went to the front desk and she proceeded to hand me 1 hand towel. I asked for a full set, for both guest. She said she can only give me one at the moment, but someone will bring another one. Non ever came and I shared this via checkout the next day. Also, the bathroom appeared incomplete. The shower either needed a door, or a separation to not allow water from the standing shower to spill over into the toilet and vanity area. It was a mess and was worried that I would have slipped... and no towels to step on the floor to wipe up the water. Breakfast was good.
Se hospedó 1 noche en octubre de 2023

6/10 Aceptable

REESA, Ste, Madeleine

Le gustó: Personal y atención
Hotel.should have a airport shuttle. 10usd to get to the aipprt in an airport taxi which is less than 5 mi.ns away is crazy
Se hospedó 1 noche en septiembre de 2023

10/10 Excelente

Anne

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Clean, friendly personnel and close to the airport
Se hospedó 1 noche en septiembre de 2023

8/10 Bueno

Robert

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Its a decent hotel
Se hospedó 1 noche en agosto de 2023

8/10 Bueno

Conor

Le gustó: Estado de la propiedad e instalaciones
Was concerned because there were very mixed reviews. I was just overnighting in Trinidad and had an early flight. Wanted a hotel close to the airport, walking distance if possible. Couldn’t book on the hotel website and tried calling. The person at the other end of the phone said “I can’t hear you, if you are there call me on my cellular “ and have a number. I tried that but didn’t get through. It was not on some of the hotel booking websites but was on Expedia so booked it there. Walked from the terminal, about 10 mins alone the side of a dual carriagway and around a busy roundabout. Easy walk but a little dangerous without footpaths in some places. Hotel looked grood , initially staff at reception were not particularly welcoming but efficient. Room was great , clean and modern. Had dinner in the restaurant food good, staff not friendly initially but warmed up a bit.. Overall a good place for an overnight stay with an early flight.
Se hospedó 1 noche en agosto de 2023

10/10 Excelente

Sasha

Se hospedó 1 noche en agosto de 2023

6/10 Aceptable

Alexsei

Viajó en grupo
No le gustó: Servicios
The place is beautiful but it should get a revamp. To allow more customers.
Se hospedó 1 noche en julio de 2023

10/10 Excelente

christine

Viajó con su pareja
Good
Se hospedó 1 noche en julio de 2023

2/10 Terrible

Marlene

Le gustó: Personal y atención
No le gustó: Limpieza, estado de la propiedad e instalaciones
Se hospedó 1 noche en julio de 2023
Respuesta de Sales & Marketing el 21 ago. 2023
Hello Marlene, Thank you for your review. We do apologize for any inconvenience caused during your stay that prompted your rating of us. We do hope that you will visit us again in the future and please let us know if you need anything during your next stay.

8/10 Bueno

Antoinette Catheleigh, Arima

Se hospedó 4 noches en julio de 2023
Respuesta de Sales & Marketing el 21 ago. 2023
Hello Antoinette, Thank you for reviewing your stay at the Regent Star Hotel. We are pleased that you enjoyed your stay with us and hope to see you again soon.

2/10 Terrible

Renee

Se hospedó 1 noche en junio de 2023

10/10 Excelente

Donald

Se hospedó 1 noche en junio de 2023

10/10 Excelente

Susan, Mesa

Se hospedó 1 noche en junio de 2023

10/10 Excelente

christine

Viajó con su pareja
ery near the airport . Great caribbean breakfast is available at the resturant at low cost
Se hospedó 1 noche en mayo de 2023
Respuesta de Sales & Marketing el 9 jun. 2023
Hello Christine, Thank you for taking the time to review The Regent Star Hotel and for giving us a perfect rating! We are very pleased that you enjoyed our breakfast and our convenient location. We hope to see you very soon and feel free to let us know if you need anything during your next visit.

10/10 Excelente

Reinhold

Viajó por negocios, Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Excellent airport hotel
Se hospedó 1 noche en mayo de 2023
Respuesta de Sales & Marketing el 25 may. 2023
Hello Reinhold, Thank you for taking the time to review your stay at The Regent Star Hotel. We are pleased you enjoyed our convenient location. Feel free to let us know if we can help you with anything on your next visit. We look forward to welcoming you back soon.

10/10 Excelente

Pardeep

Se hospedó 2 noches en abril de 2023
Respuesta de Sales & Marketing el 9 jun. 2023
Hello Pardeep, Thank you giving the Regent Star Hotel a perfect rating. We are pleased that you enjoyed your stay us and we hope to see you again .

6/10 Aceptable

Charmaine

Le gustó: Limpieza
No le gustó: Estado de la propiedad e instalaciones
Se hospedó 1 noche en abril de 2023
Respuesta de Sales & Marketing el 25 may. 2023
Hello Charmaine, Thank you taking the time to review your stay at the Hotel. We hope to welcome you back soon

8/10 Bueno

Javanie

Se hospedó 1 noche en marzo de 2023

2/10 Terrible

Cherry Ann

No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Convenient to airport I would like a refund
Se hospedó 3 noches en marzo de 2023

8/10 Bueno

Keydell

Se hospedó 1 noche en marzo de 2023

6/10 Aceptable

Kingsley

Viajó con su pareja, Viajó por negocios
Very convenient location being very near to the airport, practically 2 minutes drive.
Se hospedó 1 noche en marzo de 2023
Respuesta de Sales & Marketing el 27 mar. 2023
Hello Kingsley, Thank you for your review. We are pleased that you enjoyed the convenient location of our hotel. We hope to see you in the near future and would be happy to assist if you need anything on your next stay.

8/10 Bueno

Kristel

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Walkable form airport, would go again.
Se hospedó 2 noches en febrero de 2023
Respuesta de Sales & Marketing el 27 mar. 2023
Hello Kristel, Thank you for your review. We are pleased that you found the location of the hotel convenient for you. We would be happy to welcome you back and please let us know if you need anything on your next stay with us.

8/10 Bueno

christine

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Close to the airport
Se hospedó 1 noche en febrero de 2023

4/10 Mediocre

juliet

Se hospedó 1 noche en febrero de 2023

10/10 Excelente

Vanetta

Viajó con su pareja
Le gustó: Personal y atención, servicios, estado de la propiedad e instalaciones
Clean staff very friendly one of my favorite hotel
Se hospedó 1 noche en febrero de 2023
Respuesta de Sales & Marketing el 9 jun. 2023
Hello Vanetta, Thank you for this wonderful rating. We are pleased that your enjoyed stay at the Regent Star Hotel. Customer service is one of our top priorities and we pride ourselves on our friendly staff. We hope to see you soon and please let us know if you need anything during your next stay. Best Regards,

8/10 Bueno

Komal

Se hospedó 1 noche en enero de 2023
Respuesta de Sales & Marketing el 9 jun. 2023
Hello Komal, Thank you for taking the time to review the Regent Star Hotel. We are pleased that you enjoyed your stay with us. Feel free to let us know if you need anything during your next stay. Best Regards,

10/10 Excelente

Andrew

Se hospedó 1 noche en enero de 2023
Respuesta de Sales & Marketing el 9 jun. 2023
Hello Andrew, Thank for your review and for giving us a perfect rating!Customer service is top priority for us and we are pleased your enjoyed your stay. We hope to see you very soon .