Dear Guest, thank you very much for sharing your thoughts with us. We are glad you enjoyed our hotel and our services. The greatest satisfaction of our job is just to be able to read reviews like yours. We're glad you choose our hotel for your stay in Palermo We hope you will be again our guest during your next trip. Greetings from all the staff.

Dear Guest, thank you very much for having chosen to spend your stay at our central hotel in Palermo. We appreciate so much your positive review, that we want to share with you our gratefulness and happiness about it. Many thanks for everything. Kind regards from the staff.

Dear Guest, we can not understand, how you could book a Petite Chambre, small double room with French Bed, specifying you wanted to have a room with exterior view. We do not make any distinction about this room category, from the moment all the Petite Chambre are the same. In Expedia there is not kind of distinction linked to the position of these rooms. We invite you to accept our apologies, if you found some ants inside the rooms, but we periodically make the disinfection of the all the areas of the hotel and in every single room there is a mosquito net to avoid discomfortable situations during our guests’ stays. After you complained at the reception, we have checked the situation and there was no trace of ants in the room. We have tried to do all the possible to make your stay as much comfortable as we could. You did not come at the reception to complain about the things you are writing on this review, you even texted the first message on Expedia right after having made the check in. If you had come at the reception right after the check in, we would have been glad to help you somehow. But you preferred to keep on staying in the assigned room and texting bad reviews about us. We are sorry, you did not enjoy your stay at all, but we firmly believe there are not real conditions to drive you writing such a negative comment. Greetings.

Estimado Huésped, gracias por elegir nuestro hotel para su estancia en Palermo. Estamos muy contentos al leer su comentario positivo. Esto nos anima a creer más en el trabajo que nos gusta. Para ayudar a nuestros clientes para aparcar el coche, contamos con aparcamiento vigilado y personal de Bellmen, siempre dispuesto a satisfacer las necesidades de los huéspedes. Lamentamos que el tamaño de la ducha no se adaptaron a sus necesidades. Gracias nuevamente, saludos.