2 restaurantes, se sirve desayuno

Opiniones sobre Hyatt Regency Aruba Resort and Casino

4.5 out of 5
Hyatt Regency Aruba Resort and Casino
Juan E Irausquin Blvd 85, Noord

Opiniones

9,2

Magnífico

Evaluación: 10 - Excelente. 719 de 1009 opiniones" "
Evaluación: 8 - Bueno. 179 de 1009 opiniones" "
Evaluación: 6 - Aceptable. 59 de 1009 opiniones" "
Evaluación: 4 - Mediocre. 32 de 1009 opiniones" "
Evaluación: 2 - Terrible. 20 de 1009 opiniones" "

9,6/10

Limpieza

9,4/10

Personal y atención

9,0/10

Servicios

9,4/10

Estado de la propiedad e instalaciones

9,4/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Jennifer

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Espectacular
Hermoso el hotel, lobby con mucha iluminación, fresco, el paisajismo espectacular. La atención maravillosa. Todo muy limpio.
Se hospedó 2 noches en enero de 2024
Respuesta de Hotel Management el 15 ene. 2024
Dear Jennifer, A warm hello from One Happy Island! Thank you for your outstanding review. We are delighted that we exceeded all of your expectations and that you loved your time at our resort. Our team will be delighted to hear your feedback. Creating many memorable moments of happiness is what our small island lives for! Thank you again for sharing your experience with others, and we look forward to many more visits with you at Hyatt Regency Aruba Resort Spa & Casino. See you again soon, Gabriel Castrillon General Manager

10/10 Excelente

Carlos

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Excelente opción en Aruba
Muy buena experiencia. El hotel en excelentes condiciones, habitación cómoda, personal muy amable y la comida de sus restaurantes muy rica. La ubicación es buenísima. Lo único malo es que la señal de internet no es buena y el agua de la regadera no sale con mucha presión. Fuera de eso, todo perfecto y si volvería.
Se hospedó 5 noches en noviembre de 2023
Respuesta de Hotel Management el 14 nov. 2023
Dear Carlos, A warm hello from One Happy Island! Thank you for your outstanding review. We are delighted that we exceeded all of your expectations and that you loved your time at our resort. Our team will be delighted to hear your feedback. Creating many memorable moments of happiness is what our small island lives for! We are disappointed to learn of the concerns that you experienced with our Wi-Fi and water pressure from the shower. We strive to make every aspect of your stay perfect; therefore, we will take the time to address these concerns and prevent them from being repeated. Thank you again for sharing your experience with others, and we look forward to many more visits with you at Hyatt Regency Aruba Resort Spa & Casino. Warm regards, Gabriel Castrillon General Manager

10/10 Excelente

Alfredo

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Se hospedó 4 noches en febrero de 2023
Respuesta de Hotel Management el 26 mar. 2023
Dear Alfredo, Greetings from our beautiful, sunny island! Thank you for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at Hyatt Regency Aruba Resort Spa & Casino; we hope to see you again soon. Warm regards, Gabriel Castrillon General Manager

4/10 Mediocre

BELKYS

No le gustó: Estado de la propiedad e instalaciones
Pésima experiencia
La verdad que esta era la 3 vez que visitaba este Hotel pero no regreso, como es posible que le vendan a uno un hotel con wifi en la habitación y no era cierto , porque la señal era tan mala que simplemente no se conectaba, ante mis quejas en reiteradas ocasiones me cambiaron de habitación que decían ellos que llegaba la señal! Incierto porque continúe con el mismo problema!si le llegan a informar a uno que en las habitaciónes no tenía wifi yo selecciono otro hotel. No hay ofertas variadas dentro del hotel para comer! Siempre lo mismo y bien reducido el menú! Con la competencia que existe hoy en día sino mejoran los veo muy mal y más hablando de que los hoteles Hyatt no son baratos son bien caros, al final el día de irme me dijeron que por la molestia de no tener Internet en la habitación me reintegraban 150 dólares! Lo que quiero que entienda el hotel es que yo no necesitaba 150 dólares yo necesitaba el servicio por el que pague. Yo tenía que hacer pagos de mi empresa y correos y de todo y cada vez que necesitaba comunicarme tenía que vestirme y bajar al lobby del hotel! Todo está bien si yo hubiera pagado un hotel que tenía sólo internet en áreas exteriores de el hotel pero no fue así. No regreso a este hotel nunca más! Y otra cosa un día salgo de mi habitación y en la de enfrente había una gente pintando la habitación y la puerta de ella con tremendo olor a pintura , no creo que ese sea el respeto que se merece un huésped!👎
Se hospedó 7 noches en noviembre de 2022
Respuesta de Manager el 3 dic. 2022
Dear BELKYS, Thank you for the review and for choosing our hotel for your visit to Aruba. We apologize for the issues you experienced with our WiFi during your stay. We understand how important it is for our travelers to stay connected; we are grateful for your patience and for bringing this to our attention. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide.Warm regards,Gabriel CastrillonGeneral Manager

10/10 Excelente

Cliente verificado

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
No me gusto el desayuno
Se hospedó 4 noches en mayo de 2021
Respuesta de HRA el 19 may. 2021
Dear Guest, It was a pleasure to host you during your recent trip to Aruba. We are honored you chose to stay with us and thank you for sharing your feedback. Your comments regarding breakfast are very valuable to us and have been shared with our team so we may continue to improve the guest experience. Thank you again for making us your resort destination on One Happy Island and we look forward to welcoming you back on your next visit. Warm Regards, Gabe Castrillon General Manager

10/10 Excelente

Cliente verificado

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Lo que más nos gustó fue la tranquilidad y amabilidad del personal del hotel. Ojalá terminen pronto los trabajos en el Área de Juegos (Game Room). Es una opción interesante para compartir con la pareja momentos distintos.
Se hospedó 3 noches en febrero de 2020
Respuesta de HAR el 28 feb. 2020
Dear Guest, We are delighted that you felt so well taken care of during your recent visit to our property and we hope to have the pleasure of welcoming you again very soon. Warm Regards, Hyatt Aruba Resort

8/10 Bueno

Cliente verificado

Viajó con su pareja
Le gustó: Limpieza, personal y atención
LA ZONA DE PISCINA ES MUY PEQUÑA PARA EL HOTEL. HAY UNA NUEVA PERO NO ESTABA EN FUNCIONAMIENTO. HAY POCA INFORMACIÓN SOBRE COMO FUNCIONA LA RESERVACIÓN DEL LAS SILLAS EN LA PLAYA Y LA PISCINA
Se hospedó 7 noches en febrero de 2020
Respuesta de HAR el 28 feb. 2020
Dear Guest, While we are happy that you enjoyed the experience at our property, we thank you for sharing your additional comments as well. It is our hope that you are already planning your return, as we can't wait to welcome you again. Hurry back soon! Warm Regards, Hyatt Aruba Resort

8/10 Bueno

Victoria

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Excelentes instalaciones Lo unico q no me agradó fue q cometí un error en la fecha de reserva y no fue posible cancelar la noche del 1 de oct Debia haber chance de cambiar la reserva con tiempo y reembolsar el valor de la noche q no utilicé
Se hospedó 6 noches en septiembre de 2019
Respuesta de HAR el 3 oct. 2019
Dear Victoria, We are so happy that you loved the design of our recently updated property and we greatly appreciate your additional feedback as well. It is our hope that you have officially found your new tropical home away from home and we look forward to seeing you again soon. Warm Regards, Hyatt Aruba Resort

8/10 Bueno

Carlos

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 2 noches en mayo de 2019
Respuesta de dwolff el 27 may. 2019
Dear Carlos, thank you for your review. Might there be further details you wish to share, we would welcome these via a direct contact.

8/10 Bueno

Maria Eugenia

Le gustó: Personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 4 noches en abril de 2019
Respuesta de Management el 22 abr. 2019
Thank you for the wonderful evaluation

10/10 Excelente

Emanuel

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Always LOVE the Hyatt in Aruba- only place I will ever stay!
Se hospedó 5 noches en mayo de 2024

10/10 Excelente

John

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Amazing property
Se hospedó 5 noches en mayo de 2024
Respuesta de Hotel Management el 29 may. 2024
Dear John, Greetings from sunny Aruba! Thank you for the outstanding rating. We are delighted that from check-in through check-out, we were able to provide you with a great stay at Hyatt Regency Aruba Resort Spa & Casino. We look forward to your return and wish you all the best with your future travels. Warm regards, Gabriel Castrillon General Manager

10/10 Excelente

Maria

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Beautiful property in a great location
Se hospedó 3 noches en mayo de 2024
Respuesta de Hotel Management el 29 may. 2024
Dear Maria, Greetings from our beautiful, sunny island! We are truly grateful for your generous rating of your time with us at Hyatt Regency Aruba Resort Spa & Casino. Being so close to local attractions is one of the many benefits of staying with us. We hope you enjoyed touring our wonderful island of Aruba. We hope to make more memories with you again soon. Warm regards, Gabriel Castrillon General Manager

10/10 Excelente

Diti B.

Viajó con su familia y niños pequeños
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Beautiful property and great location
Se hospedó 5 noches en mayo de 2024
Respuesta de Hotel Management el 28 may. 2024
Dear Diti B, Greetings from our beautiful, sunny island! We are truly delighted to know that you enjoyed your stay with us at our wonderful resort. We know that the Caribbean has a spirit of adventure, which we embody through our convenient location and ease of access to explore our island. It was truly a pleasure to host your visit and we look forward to making more memories with you again soon! Warm regards, Gabriel Castrillon General Manager

10/10 Excelente

John

Viajó con su pareja
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
we enjoyed the Hyatt very much and will go back
Se hospedó 5 noches en mayo de 2024
Respuesta de Hotel Management el 22 may. 2024
Dear John, A warm hello from all of us here at Hyatt Regency Aruba Resort Spa & Casino! Reviews like yours make all of our efforts worthwhile. Our associates work hard to ensure that every guest has an exceptional stay; therefore, we are delighted we exceeded your expectations. It is always a joy to see our guests are excited about returning; we are looking forward to it. Thank you again and safe travels. Warm regards, Gabriel Castrillon General Manager

6/10 Aceptable

jennifer

Le gustó: Limpieza
No le gustó: Personal y atención
Se hospedó 5 noches en mayo de 2024
Respuesta de Hotel Management el 22 may. 2024
Dear Jennifer, Thank you for rating your recent stay. Our goal is to provide every guest with an outstanding stay. Therefore, we sincerely apologize for any difficulties you may have experienced while a guest at our hotel. We hope you will give us another chance to provide you with the hospitality and service you should always expect from us. We hope to see you again soon. Warm regards, Gabriel Castrillon General Manager

10/10 Excelente

Sonja S

Viajó en grupo
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Beautiful hotel.
Se hospedó 5 noches en mayo de 2024
Respuesta de Hotel Management el 21 may. 2024
Dear Sonja S, We are delighted you chose to stay with us at Hyatt Regency Aruba Resort Spa & Casino. We want to be a true home away from home for travelers, so our highest priority is to make sure every guest has a relaxing experience with comfortable accommodations. Thank you for taking time out of your busy day to recognize our efforts. We hope to have the opportunity to welcome you again soon. Warm regards, Gabriel Castrillon General Manager

10/10 Excelente

Kerry

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Great property. Centrally located and fantastic restaurants and bars. Beach service is excellent and cabanas are well attended.
Se hospedó 3 noches en mayo de 2024
Respuesta de Hotel Management el 21 may. 2024
Dear Kerry, Warm wishes from One Happy Island! We are glad you enjoyed your recent stay at Hyatt Regency Aruba Resort Spa & Casino. Thank you for pointing out how perfect our location is for visiting the incredible restaurants in our surrounding area. It is one of the many reasons our guests choose to stay with us. We hope to see you again when your travels bring you back into the area. Thank you again for the wonderful compliments! Warm regards, Gabriel Castrillon General Manager

10/10 Excelente

Leonardo

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
great resort
Se hospedó 4 noches en abril de 2024
Respuesta de Manager el 20 may. 2024
Dear Leonardo,Warm greetings from beautiful, sunny Aruba! We are delighted to have exceeded your expectations. We believe our excellent accommodations, beautiful location, and fantastic weather make us a great choice when visiting our fabulous island. It was our pleasure accommodating you. We hope you will make Hyatt Regency Aruba Resort Spa & Casino your home away from home whenever your travels bring you to our area.Warm regards,Gabriel CastrillonGeneral Manager

10/10 Excelente

Debra Ann

Le gustó: Personal y atención, estado de la propiedad e instalaciones
Se hospedó 5 noches en mayo de 2024
Respuesta de Manager el 20 may. 2024
Dear Debra Ann,A warm hello from One Happy Island! It is wonderful to know you enjoyed everything about your time at Hyatt Regency Aruba Resort Spa & Casino and that we exceeded your expectations. We are delighted that we exceeded all of your expectations and that you loved your time at our resort. We truly appreciate your kind rating, and we hope you will be able to stay with us again soon.Warm regards,Gabriel CastrillonGeneral Manager

10/10 Excelente

Travis M

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Fantastic resort and location. Great pools, beach area and so close to shops and restaurants. Fun programs and activities throughout the day perfect for all ages and resort food was top notch! Highly recommend and would return again!
Se hospedó 5 noches en mayo de 2024
Respuesta de Hotel Management el 17 may. 2024
Dear Travis M, Warm greetings from beautiful, sunny Aruba! What a joy to read your kind remarks about your time here at Hyatt Regency Aruba Resort Spa & Casino. From assisting explore our island, to relaxing at our resort, or having entertaining activities, we genuinely believe in caring for all of our guests. It was such a pleasure to host your visit! We look forward to your return soon. Warm regards, Gabriel Castrillon General Manager

10/10 Excelente

Jose

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Everything good
Se hospedó 5 noches en mayo de 2024
Respuesta de Hotel Management el 16 may. 2024
Dear Jose, Greetings from our beautiful, sunny island! Thank you for the wonderful review. We are thrilled we met your expectations for a fantastic stay at Hyatt Regency Aruba Resort Spa & Casino. We hope to have the pleasure of doing so again on your next visit to the area. Warm regards, Gabriel Castrillon General Manager

10/10 Excelente

Danielle

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
It was just so beautifully
Se hospedó 4 noches en mayo de 2024
Respuesta de Hotel Management el 14 may. 2024
Dear Danielle, Greetings from sunny Aruba! Thank you for your outstanding rating. We are glad that we could exceed all of your expectations and that you loved your visit to our hotel. We appreciate you taking the time to let fellow travelers know about your experience, and we look forward to many more visits to Hyatt Regency Aruba Resort Spa & Casino. Warm regards, Gabriel Castrillon General Manager

10/10 Excelente

JONATHAN

Viajó con su familia y niños pequeños
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Love the staff and how beautiful the resort
Se hospedó 5 noches en mayo de 2024
Respuesta de Hotel Management el 14 may. 2024
Dear Jonathan, Warm greetings from beautiful, sunny Aruba! We appreciate the time you've taken to share your comments with other travelers regarding your stay at Hyatt Regency Aruba Resort Spa & Casino. We are glad you enjoyed your visit and had a delightful experience at our resort. We have an incredible team, and we thank you for recognizing their professional, attentive service. They believe in caring for our guests so they can be at their best. We will enjoy sharing your compliments with them. Leaving sunnier and happier than when you came is the utmost Caribbean experience! We all look forward to your return visit. Warm regards, Gabriel Castrillon General Manager

10/10 Excelente

Maryrose, Staten Island

Se hospedó 4 noches en mayo de 2024
Respuesta de Hotel Management el 29 may. 2024
Dear Maryrose, A warm hello from One Happy Island! Thank you for the generous rating of Hyatt Regency Aruba Resort Spa & Casino. We are delighted you enjoyed your stay, and we appreciate you taking the time to recommend us to fellow travelers. We hope to see you again on your next visit to Aruba. Warm regards, Gabriel Castrillon General Manager

10/10 Excelente

Samoil

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 5 noches en mayo de 2024
Respuesta de Hotel Management el 9 may. 2024
Dear Samoil, What a pleasure to host you here on One Happy Island! Thank you for your recent stay at the Hyatt Regency Aruba Resort Spa & Casino and for posting such a generous rating. It is a pleasure to know that we exceeded your expectations. We believe our fresh accommodations, thoughtful hospitality, and convenience make us a great place to call home when visiting Aruba. We enjoyed having you as our guest, and we hope to see you again soon. Warm regards, Gabriel Castrillon General Manager

10/10 Excelente

Charles C

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The staff were SO friendly and made our special stay over the top excellent.
Se hospedó 7 noches en abril de 2024
Respuesta de Hotel Management el 7 may. 2024
Dear Charles C, Greetings from sunny Aruba! We are pleased that you enjoyed your stay at Hyatt Regency Aruba Resort Spa & Casino. Thank you for your generous comments regarding our hospitality. We are excited to share these kind remarks with our associates. They are committed to enhancing each guest's visit, and we appreciate your recognition of their service. Thank you for being our guest, and we hope to welcome you again very soon. See you again soon, Gabriel Castrillon General Manager

10/10 Excelente

Berat

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Best place in Aruba hand down
Se hospedó 5 noches en febrero de 2024
Respuesta de Hotel Management el 16 may. 2024
Dear Berat, Greetings from sunny Aruba! Thank you for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted that we are your favorite resort on our island. It was our pleasure hosting you at Hyatt Regency Aruba Resort Spa & Casino; we hope to see you again soon. Warm regards, Gabriel Castrillon General Manager

10/10 Excelente

Wanda

Se hospedó 5 noches en abril de 2024
Respuesta de Hotel Management el 22 may. 2024
Dear Wanda, A warm hello from One Happy Island! Thank you for your recent stay at the Hyatt Regency Aruba Resort Spa & Casino and for posting such a generous rating. It is a pleasure to know that we exceeded your expectations. We believe our fresh accommodations, thoughtful hospitality, and convenience make us a great place to call home when visiting our beautiful island of Aruba. We enjoyed having you as our guest, and we hope to see you again soon. Warm regards, Gabriel Castrillon General Manager

10/10 Excelente

Kerri

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 7 noches en abril de 2024
Respuesta de Hotel Management el 2 may. 2024
Dear Kerri, Greetings from our beautiful, sunny island! We are pleased to receive your generous rating for Hyatt Regency Aruba Resort Spa & Casino. Your feedback holds significant value for us, affirming our commitment to outstanding hospitality. We look forward to another opportunity to extend our services to you again whenever your travels bring you back this way. Warm regards, Gabriel Castrillon General Manager

10/10 Excelente

Shpres

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Second time staying at the Hyatt and it never disappoints. Everything about this hotel is amazing, clean rooms, property is up to date and well maintained
Se hospedó 2 noches en abril de 2024
Respuesta de Hotel Management el 30 abr. 2024
Dear Shpres, What a pleasure to host you again here on One Happy Island! What a joy to read your kind remarks about your time here at Hyatt Regency Aruba Resort Spa & Casino. We are delighted that you particularly enjoyed our beautiful resort and comfortable rooms. It is truly a pleasure to know that we continue to exceed your expectations! We look forward to your return soon. See you again soon, Gabriel Castrillon General Manager

10/10 Excelente

Anthony

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
My 4th time at this hotel. A1 from top to bottom. You cant go wrong staying here if you come to Aruba. Staff is excellent and works extremely hard to please its guests. Show appreciation back it goes a long way and its good karma! Beautifully landscaped, koi fish, swans, iguanas, lizards, parrots, birds all over the property. Its a magical place. Family friendly, couple only friendly. Single friendly. Something for everyone. The casino is fun (slots roulette and blackjack). 100 restaurants within walking distance. I love the Hyatt Regency and will be back again. LOVE
Se hospedó 7 noches en abril de 2024
Respuesta de Manager el 27 abr. 2024
Dear Anthony,Warm greetings from Aruba! There is no better compliment than a guest who keeps coming back time after time. We are so glad you continue to enjoy seeing the various wildlife that resides here at the resort and that our colleagues always leave you with such a memorable impression. It is always a pleasure to have you as our guest here at Hyatt Regency Aruba Resort Spa & Casino, and we look forward to your next stay!See you again soon,Gabriel CastrillonGeneral Manager

10/10 Excelente

Shari

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Hyatt was everything I expected! Beautiful property and all the amenities you need! Amazing vacation
Se hospedó 5 noches en febrero de 2024
Respuesta de Hotel Management el 26 abr. 2024
Dear Shari, Warm wishes from One Happy Island! Thank you for staying at Hyatt Regency Aruba Resort Spa & Casino and for your excellent rating. We love receiving comments like yours, as our goal is to ensure a memorable experience for every guest. We appreciate you sharing your feedback and look forward to seeing you on your next visit. Warm regards, Gabriel Castrillon General Manager

8/10 Bueno

Mohamed

Se hospedó 5 noches en abril de 2024
Respuesta de Hotel Management el 16 may. 2024
Dear Mohamed, Your feedback helps us understand our guest experience better, and we are committed to using this insight to enhance your next stay. We hope you will give us another chance to impress you. Thank you for staying with us, and we wish you all the best. Warm regards, Gabriel Castrillon General Manager

10/10 Excelente

Gina

Le gustó: Servicios, estado de la propiedad e instalaciones
Everything was great
Se hospedó 1 noche en abril de 2024
Respuesta de Hotel Management el 23 abr. 2024
Dear Gina, A warm hello from One Happy Island! Thank you for your outstanding review. We are delighted that we exceeded all of your expectations and that you loved your time at our resort. Our team will be delighted to hear your feedback. Creating many memorable moments of happiness is what our small island lives for! Thank you again for sharing your experience with others, and we look forward to many more visits with you at Hyatt Regency Aruba Resort Spa & Casino. Warm regards, Gabriel Castrillon General Manager

10/10 Excelente

adarsh

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 4 noches en marzo de 2024
Respuesta de Manager el 17 abr. 2024
Dear Adarsh,Warm wishes from One Happy Island! On behalf of our team, thank you for the excellent rating. We strive to provide each guest with an exceptional visit; therefore, it is lovely to know that we exceeded your expectations. Leaving sunnier and happier than when you came is the utmost Caribbean experience!We hope you will make Hyatt Regency Aruba Resort Spa & Casino your home away from home whenever your travels bring you to Aruba. Warm regards,Gabriel CastrillonGeneral Manager

10/10 Excelente

Michelle

Viajó en grupo
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Beautiful property!! Thoroughly enjoyed the beach!!
Se hospedó 5 noches en abril de 2024
Respuesta de Hotel Management el 16 abr. 2024
Dear Michelle, A warm hello from One Happy Island! It is wonderful to know you enjoyed everything about your time at Hyatt Regency Aruba Resort Spa & Casino and that we exceeded your expectations. We strive to provide everything needed for the perfect getaway, and love that you enjoyed our beautiful beaches. We truly appreciate your kind rating, and we hope you will be able to stay with us again soon. Warm regards, Gabriel Castrillon General Manager

10/10 Excelente

Elza

Viajó con su pareja
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Excellent
Se hospedó 5 noches en abril de 2024
Respuesta de Hotel Management el 16 abr. 2024
Dear Elza, Greetings from our beautiful, sunny island! Thank you for your recent stay at the Hyatt Regency Aruba Resort Spa & Casino and for posting such a generous rating. It is a pleasure to know that we exceeded your expectations. We believe our fresh accommodations, thoughtful hospitality, and convenience make us a great place to call home when visiting Aruba. We enjoyed having you as our guest, and we hope to see you again soon. Warm regards, Gabriel Castrillon General Manager

10/10 Excelente

Lauren

Viajó con su familia y niños pequeños, Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Beautiful property, gorgeous beaches & friendly staff.
Se hospedó 7 noches en marzo de 2024
Respuesta de Manager el 11 abr. 2024
Dear Lauren,Warm greetings from Aruba! Thank you for choosing to stay with us and for taking the time to post a review. We love receiving comments like yours, as our goal is to ensure a memorable experience for every guest. We love that we can be a getaway for our guests with perfect weather, gracious hospitality, and spectacular beaches. We hope to have the honor of hosting you again soon here at Hyatt Regency Aruba Resort Spa & Casino. Warm regards,Gabriel CastrillonGeneral Manager

8/10 Bueno

Santo Jr

Viajó con su familia y niños pequeños, Viajó con su familia, Viajó en grupo
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
I was not happy that there was a constant smell of sewage. I looked it up on the internet and it has been a problem for over a year. The beach water was not clear, and it was an uncomfortable feeling when in the water and the smell of sewage is all around you. Also within a few feet of the water the sand was off. There was something mixed in the sand that mad you also feel uncomfortable. Lastly there is too much activity with boats and activities directly in front of the hotel made it feel very commercial not relaxing. I just wanted to sit on the beach and look out into the ocean without any obstructions or commotion. I spent a lot of money to come to Aruba on vacation with my family, I was very disappointed. Most of the families on vacation all spoke about the same thing every day at the bar, dinner in the water. I was a constant conversation amongst hotel guests and residence that live on the island and work there.
Se hospedó 5 noches en abril de 2024
Respuesta de Manager el 11 abr. 2024
Dear Santo Jr,Thank you for taking the time to tell us about your visit. We hope our comfortable rooms and convenient location served you well. However, we want to apologize for any concerns that kept your stay from being perfect. We appreciate you sharing your feedback with us, and we assure you we will address this appropriately. We hope you will allow us another opportunity to accommodate you whenever your travels bring you to our area.Warm regards,Gabriel CastrillonGeneral Manager

10/10 Excelente

Julie Dawn

Se hospedó 5 noches en marzo de 2024
Respuesta de Manager el 29 abr. 2024
Dear Julie,Greetings from sunny Aruba! Thank you for selecting the Hyatt Regency Aruba Resort Spa and Casino for your recent vacation and for the wonderful rating. We are thrilled to hear we exceeded your expectations and that you enjoyed all that the resort has to offer. Thank you again for making us your resort destination on One Happy Island. We look forward to your next visit!Warm regards,Gabriel CastrillonGeneral Manager

10/10 Excelente

Raphael, columbia heights

Se hospedó 1 noche en marzo de 2024
Respuesta de Hotel Management el 9 abr. 2024
Dear Raphael, Warm wishes from One Happy Island! We are happy you had such a lovely stay at Hyatt Regency Aruba Resort Spa & Casino! Thank you for sharing your rating with us, and we look forward to hosting you again soon for an even more wonderful experience. Warm regards, Gabriel Castrillon General Manager

10/10 Excelente

Charleen

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 7 noches en marzo de 2024
Respuesta de Hotel Management el 9 abr. 2024
Dear Charleen, Warm greetings from Aruba! Thank you for taking the time to leave your rating! It is fantastic you enjoyed your time at Hyatt Regency Aruba Resort Spa & Casino so much! We look forward to hosting you again soon for another great experience. Have a wonderful day! Warm regards, Gabriel Castrillon General Manager

10/10 Excelente

Scott

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The property was so beautiful and well maintained, the staff was super friendly. In house restaurants were great.
Se hospedó 4 noches en abril de 2024
Respuesta de Manager el 7 abr. 2024
Dear Scott,Greetings from sunny Aruba! Thank you for the kind review of Hyatt Regency Aruba Resort Spa & Casino. We are thrilled to read about your fantastic stay and how much you enjoyed our beautiful property. We work hard to deliver a great experience for all of our guests so we celebrate reviews such as yours. We also appreciate your compliments paid to our dedicated team. Thank you again, we look forward to welcoming you back on your next visit to our island.Warm regards,Gabriel CastrillonGeneral Manager

10/10 Excelente

Caleb

Viajó con su familia y niños pequeños, Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Wonderful resort!!
Se hospedó 5 noches en marzo de 2024
Respuesta de Manager el 7 abr. 2024
Dear Caleb,A warm hello from One Happy Island! Thank you for your outstanding review. We are delighted that we exceeded all of your expectations and that you loved your time at our resort. Our team will be delighted to hear your feedback. Creating many memorable moments of happiness is what our small island lives for! Thank you again for sharing your experience with others, and we look forward to many more visits with you at Hyatt Regency Aruba Resort Spa & Casino.Warm regards,Gabriel CastrillonGeneral Manager

10/10 Excelente

James

Se hospedó 4 noches en marzo de 2024
Respuesta de Hotel Management el 22 abr. 2024
Dear James, Greetings from our beautiful, sunny island! Thank you for the wonderful rating for Hyatt Regency Aruba Resort Spa & Casino! We're delighted to have provided you with a satisfying visit. It was our pleasure to have you stay with us, and we hope to host you again soon. Warm regards, Gabriel Castrillon General Manager

10/10 Excelente

Christy

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en marzo de 2024
Respuesta de Manager el 3 abr. 2024
Dear Christy, Warm greetings from beautiful, sunny Aruba! We appreciate the time you've taken to share your comments with other travelers regarding your stay at Hyatt Regency Aruba Resort Spa & Casino. We are glad you enjoyed your visit and had a delightful experience at our resort. We have an incredible team, and we thank you for recognizing their professional, attentive service. They believe in caring for our guests so they can be at their best. We will enjoy sharing your compliments with them. Leaving sunnier and happier than when you came is the utmost Caribbean experience! We all look forward to your return visit. Warm regards, Gabriel Castrillon General Manager

10/10 Excelente

Veronica

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Beautiful hotel. Very clean and friendly staff. Would definitely recommend and stay again.
Se hospedó 4 noches en marzo de 2024
Respuesta de Manager el 28 mar. 2024
Dear Veronica,What a pleasure to host you here on One Happy Island! Thank you for your review regarding your stay at Hyatt Regency Aruba Resort Spa & Casino. Our highest priority is making sure every guest has a relaxing, memorable experience, and we are glad we made that happen for you. We love providing a Caribbean experience that leaves our guests sunnier and happier than ever! It was our pleasure hosting you, and we look forward to our next opportunity to provide you with another exceptional visit.Warm regards,Gabriel CastrillonGeneral Manager

4/10 Mediocre

Leslee Angela

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
The beach lounge chairs on the beach and by the pool were a horror show. After paying $800/night they charge you an additional $80 per day for a lounge chair. Horrible
Se hospedó 4 noches en marzo de 2024
Respuesta de Manager el 28 mar. 2024
Dear Leslee Angela,Thank you for staying with us and for taking the time to review your experience. Providing a sunny, happy Caribbean experience to every guest is essential to us. Therefore, we genuinely regret not meeting your expectations. We appreciate your sentiments about pricing and assure you that we take careful consideration to be competitively priced for our area and season. Our goal is to provide all of our guests with exceptional service and amenities; therefore, we regret that we did not meet all of your expectations. Your feedback is essential as we continually focus on advancing our guest experience. We hope you will give us another opportunity to show you our commitment to exceptional experiences the next time your travels bring you this way.Warm regards,Gabriel CastrillonGeneral Manager

10/10 Excelente

Katerina

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 3 noches en marzo de 2024
Respuesta de Manager el 28 mar. 2024
Dear Katerina,Warm wishes from One Happy Island! We appreciate your great rating. In Aruba, we're in the business of happiness, and that is why we are delighted you enjoyed everything about your visit here at Hyatt Regency Aruba Resort Spa & Casino.It was our pleasure to have you stay with us, and we hope to host you again soon.Warm regards,Gabriel CastrillonGeneral Manager