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Opiniones sobre Embassy Suites by Hilton Aruba Resort

4 out of 5
Embassy Suites by Hilton Aruba Resort
J.E. Irausquin Blvd. 268, Noord

Opiniones

9,2

Magnífico

Evaluación: 10 - Excelente. 246 de 345 opiniones" "
Evaluación: 8 - Bueno. 60 de 345 opiniones" "
Evaluación: 6 - Aceptable. 19 de 345 opiniones" "
Evaluación: 4 - Mediocre. 12 de 345 opiniones" "
Evaluación: 2 - Terrible. 8 de 345 opiniones" "

9,6/10

Limpieza

9,4/10

Personal y atención

9,0/10

Servicios

9,6/10

Estado de la propiedad e instalaciones

9,2/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Maricela De Lourdes Diaz

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Muy bueno, diría excelente, volvería de nuevo.👍
Se hospedó 2 noches en enero de 2024
Respuesta de Pablo Casal el 2 feb. 2024
Muchas gracias por tus comentarios. Te esperamos pronto.

10/10 Excelente

Andrea

Viajó en grupo
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Excelente servicio ! Atención genial
Se hospedó 4 noches en julio de 2023
Respuesta de Pablo Casal el 24 nov. 2023
Muchas gracias por tus comentarios.

10/10 Excelente

María F

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Muy buen hotel aunque un poco costoso
Se hospedó 5 noches en noviembre de 2023
Respuesta de Pablo Casal el 9 nov. 2023
Muchas gracias por tus comentarios.

10/10 Excelente

Claudia

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 7 noches en octubre de 2023
Respuesta de Pablo Casal el 16 oct. 2023
Thank you for your feedback.

10/10 Excelente

Alejandra

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Maravilloso lugar, excelente Atencion
Un lugar maravilloso, el personal excelente, muy cómodo muy atentos a las necesidades del viaje. Recomendable totalmente y su regreso a Aruba, volvería al mismo hotel
Se hospedó 8 noches en julio de 2023
Respuesta de Pablo Casal el 7 ago. 2023
Muchas gracias por tus comentarios.

10/10 Excelente

JAHEL

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Muy buen hotel, limpio, moderno, buena ubicación
Se hospedó 8 noches en julio de 2023
Respuesta de Pablo Casal el 1 ago. 2023
Muchas gracias por sus comentarios.

10/10 Excelente

Consuelo

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 5 noches en julio de 2023
Respuesta de Pablo Casal el 28 jul. 2023
Thank you for your feedback.

10/10 Excelente

Ramona

Viajó con su pareja
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
The hotel was very quiet and relaxing. Great location down the street from Palm Beach. The breakfast buffet could’ve a little more options.
Se hospedó 4 noches en mayo de 2024
Respuesta de Pablo Casal el 21 may. 2024
Thank you for your feedback.

4/10 Mediocre

Yosori

Le gustó: Personal y atención
No le gustó: Limpieza
The service was great until the date before my departure from the hotel, my daughter was sleeping and unexpectly she start yelling that there was a insect in her skin, when i turned the lights on it was a hige roach . When I called the front desk they took too long to arrived , we were not able to sleep at all . When I asked for the manager the next day , he went inside his office and he sent a supervisor to talk to me, which I think it was very unprofessional , the only compesasion that I received was the cancellation of the resort fees .
Se hospedó 5 noches en mayo de 2024
Respuesta de Pablo Casal el 17 may. 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. We are sorry we were not able to provide you with the quality of services you deserve. We will be working to improve taking into account your feedback.

10/10 Excelente

Abdul Aziz

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
It was pretty good.
Se hospedó 3 noches en mayo de 2024
Respuesta de Pablo Casal el 15 may. 2024
Thank you very much for your review.

10/10 Excelente

barbara

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Property kept very clean. Friendly staff. Prices at convenience shop were a little outrageous. Food was excellent at Hotel restaurant.
Se hospedó 4 noches en mayo de 2024
Respuesta de Thais el 15 may. 2024
Dear Barbara,Thank you for taking the time to share your thoughts on your recent stay with us. We greatly appreciate your feedback as it helps us to continually improve our services and facilities.We're delighted to hear that you found our property to be kept very clean and that you had positive interactions with our friendly staff. Providing a clean and welcoming environment is one of our top priorities, and we're thrilled that this aspect of your stay met your expectations.Regarding your feedback on the prices at our convenience shop, we apologize if they seemed a little high. We constantly review our pricing to ensure it reflects the value we offer, but we'll certainly take your comments into consideration as we strive to provide the best possible experience for our guests.It's fantastic to hear that you enjoyed the excellent food at our hotel restaurant! We take great pride in our culinary offerings and are pleased that you found them to your satisfaction. Your kind words will be shared with our kitchen team, who will be delighted to hear that their efforts contributed to your enjoyment.Once again, thank you for choosing to stay with us and for sharing your feedback. We hope to have the pleasure of welcoming you back in the future for another memorable experience.Warm regards,

10/10 Excelente

Susan D

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Enjoyed the daily breakfast buffet. The pool was amazing. All staff was nothing but helpful and accommodating at all times.
Se hospedó 5 noches en mayo de 2024
Respuesta de Pablo Casal el 15 may. 2024
Thank you for your review.

10/10 Excelente

Anthony

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Property was beautiful. Staff was friendly & helpful. Dining area was spacious and clean. Food and drink options were great. Loved the daily breakfast buffet and evening happy hour. We will definitely return!
Se hospedó 4 noches en mayo de 2024
Respuesta de Pablo Casal el 15 may. 2024
Thank you for your comments, we hope to see you back soon.

6/10 Aceptable

Kathy

I did not like housekeeping
Se hospedó 4 noches en mayo de 2024
Respuesta de Thais el 15 may. 2024
Dear Kathy,Thank you for taking the time to share your feedback with us. We genuinely appreciate your honesty and the opportunity to address any concerns you may have had during your stay.We're truly sorry to hear that your experience with our housekeeping services fell short of your expectations. Please accept our sincere apologies for any inconvenience or disappointment this may have caused you.Your feedback is invaluable to us, and we assure you that we take it very seriously. We will be conducting a thorough review of our housekeeping procedures to identify any areas where we can improve and ensure that all of our guests receive the high standard of cleanliness and comfort they deserve.We understand the importance of a clean and well-maintained environment for our guests, and we are committed to taking the necessary steps to prevent such issues from occurring in the future.Should you decide to give us another opportunity to host you, please don't hesitate to reach out to me directly. I would be more than happy to personally oversee your reservation and ensure that every aspect of your stay meets and exceeds your expectations.Once again, please accept our sincerest apologies, and thank you for bringing this matter to our attention. We hope to have the opportunity to welcome you back and provide you with the exceptional experience you deserve.Warm regards,

6/10 Aceptable

Kathy

I did not like housekeeping
Se hospedó 1 noche en mayo de 2024
Respuesta de Pablo Casal el 14 may. 2024
Thank you for your feedback.

10/10 Excelente

Dimitri

Viajó con su familia, Viajó en grupo
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Amazing and friendly!
Se hospedó 3 noches en mayo de 2024
Respuesta de Aline Rios el 14 may. 2024
Thanks for your kind words! We're happy to hear that you had an amazing experience with us and that our team's friendliness made a positive impact on your stay. We truly appreciate your support and hope to have the pleasure of welcoming you back for another amazing stay in the future!

10/10 Excelente

Arthur Christian Ingleston

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
The staff was amazing.
Se hospedó 8 noches en mayo de 2024
Respuesta de Raychelline Tulabot el 11 may. 2024
Dear Arthur,Thank you for your feedback!Sincerely,

10/10 Excelente

Andre

Viajó con su pareja
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Property had a beautiful pool, rooms were very nice. The lobby bar and lounge area was designed very good and live entertainment during happy hour was great. The gym needs to be bigger with more equipment to accommodate the large amount of guest your resort holds. Fitness is big now and if 5 people are in the gym there isn’t enough equipment to accommodate them at one time.
Se hospedó 2 noches en mayo de 2024
Respuesta de Pablo Casal el 10 may. 2024
Thank you for your review.

8/10 Bueno

Mohinder

Viajó con su familia
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Property was good. Housekeeping was very poor needs improvement Day 1 only 3 sets of towels for a room that was paid for 4 occupants and only 2 bottles of bottled water, concierge said limited to 2 bottles. Day 2 No Kleenex, no cups . Day 3 They filled Kleenex box with 1/4 of tissues Making it look like it was full Day 4 no toilet paper Kettles in rooms need to be updated so slow. Carpet in room was only vacuumed once. Concierge not helpful every time we walked past they would keep eyes glued to computer absolutely no smile. I would say they need to have more local people working behind the desk. No greetings from inside staff. I found the staff at Palm beach shop more helpful especially Chiarrata, she had so much knowledge and would make a number one Concierge. Buffet and staff there were excellent.
Se hospedó 6 noches en abril de 2024
Respuesta de Pablo Casal el 7 may. 2024
Thank you for your comments we will take them into consideration to improve our services.

10/10 Excelente

Jonatan

Viajó con su familia y niños pequeños, Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
We had the best time in Aruba and the hotel was perfect
Se hospedó 6 noches en abril de 2024
Respuesta de Pablo Casal el 6 may. 2024
Thank you very much for choosing us.

10/10 Excelente

rosalind

Viajó en grupo
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The entire property was beaand the staff was very welcoming & friendly. I would definitely stay here again.
Se hospedó 3 noches en abril de 2024
Respuesta de Raychelline Tulabot el 2 may. 2024
Dear Rosalind,Thank you for your feedback! We hope to welcome you back soon.Sincerely,

10/10 Excelente

KARYN

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
I liked the breakfast choices and the nightly reception. the property was clean and the staff was great. see you next time
Se hospedó 6 noches en abril de 2024
Respuesta de Raychelline Tulabot el 4 may. 2024
Dear Karyn,Thank you for your positive feedback! We hope to welcome you back in the near future.Sincerely,

10/10 Excelente

tony

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The staff was very helpful Christian at the desk did a wonderful job with helping me and my wife with celebrating our anniversary
Se hospedó 3 noches en abril de 2024
Respuesta de Raychelline Tulabot el 2 may. 2024
Dear Tony,Thank you for your feedback.Sincerely,

6/10 Aceptable

Christian, Bronx

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 3 noches en abril de 2024
Respuesta de Pablo Casal el 3 may. 2024
Thank you for your feedback.

10/10 Excelente

Stephanie

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The property is located conveniently to South Beach, the complementary breakfast and happy hours are awesome! The gym is a little small for such a big hotel.
Se hospedó 5 noches en abril de 2024
Respuesta de Pablo Casal el 30 abr. 2024
Thank you for your comments.

10/10 Excelente

Kenar

Se hospedó 5 noches en abril de 2024
Respuesta de Aline Rios el 19 may. 2024
Thank you for the excellent feedback! We appreciate it. Look forward to welcoming you back in the future!

10/10 Excelente

Tenzin D

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Wish they have more restaurants options.
Se hospedó 4 noches en abril de 2024
Respuesta de Pablo Casal el 29 abr. 2024
Thank you for the feedback.

10/10 Excelente

Yenny

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Hotel is beautiful, clean, great food, private beach. Staff is friendly and welcoming. Recommend 0
Se hospedó 6 noches en abril de 2024
Respuesta de Raychelline Tulabot el 27 abr. 2024
Dear Yenny,Thank you for your feedback. We hope to welcome you back in the near future!Sincerely,

10/10 Excelente

GBEMISOLA

Viajó con su familia y niños pequeños, Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Very professional people.
Se hospedó 4 noches en abril de 2024
Respuesta de Pablo Casal el 25 abr. 2024
Thank you for your comment.

10/10 Excelente

Eduardo

Ok
Se hospedó 5 noches en abril de 2024
Respuesta de Pablo Casal el 23 abr. 2024
Thank you for your feedback.

10/10 Excelente

JOANN TOGONON

Le gustó: Limpieza
No le gustó: Personal y atención
Se hospedó 4 noches en abril de 2024
Respuesta de Pablo Casal el 23 abr. 2024
Thank you for your feedback.

10/10 Excelente

David

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 5 noches en abril de 2024
Respuesta de Pablo Casal el 22 abr. 2024
Thank you for your feedback.

10/10 Excelente

Ridzia

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
I would definitely stay again !
Se hospedó 5 noches en abril de 2024
Respuesta de Raychelline Tulabot el 21 abr. 2024
Dear Miss Ridzia,Thank you for your feedback! Looking forward to welcoming you back.Sincerely,

10/10 Excelente

Elizabeth, brooklyn

Viajó con su pareja
So beautiful and very clean! We had a wonderful stay and the pool absolutely massive!
Se hospedó 6 noches en abril de 2024
Respuesta de Pablo Casal el 19 abr. 2024
Thank you for your feedback.

10/10 Excelente

Safwan K

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The staff are amazing in the place. Franklin in the resturant area is the most amazing ever. He is sooooo helpful and pleasant and became a part of our family. Thank you embassy sweats for hiring such an employee.
Se hospedó 7 noches en abril de 2024
Respuesta de Pablo Casal el 18 abr. 2024
Thank you very much for your comments.

10/10 Excelente

Monika

Se hospedó 6 noches en abril de 2024
Respuesta de Aline Rios el 7 may. 2024
Thank you so much for the positive feedback! It means a lot to us!

10/10 Excelente

Matthew, Maynard

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 7 noches en abril de 2024
Respuesta de Pablo Casal el 19 abr. 2024
Thank you for your feedback.

10/10 Excelente

Angela

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Stayed in January, had a wonderful trip! Breakfast was amazing!! Omelet station, tons of buffet options. In the evening they have a happy hour and give you one drink ticket with appetizers. There’s a tunnel that leads you across the street to Palm beach. I left my purse in my room and the cleaning staff took care to organize my belongings and hang my bathing suit in the shower. The front desk called a taxi for me because I needed to use a credit card (most taxis on the island take cash only) the front desk was extremely helpful and kind. You can walk or borrow a bike to go to the “High Rise Hotel” area for restaurants and bars. Well lit path if you walk. Property is clean and new. Highly recommend
Respuesta de Raychelline Tulabot el 15 abr. 2024
Hi Angela,Thank you for your positive feedback and for choosing to stay with us. We hope to welcome you back in the near future!Sincerely,

10/10 Excelente

Jose

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Excelent, hotel is convenient close to almost everything. Ac good, hot water good,drinking water good,Parking good, it includes free breakfast,WiFi good and free.. I saw kids and pets(dogs) so if you have a pet and kids. Is good for them too..
Se hospedó 3 noches en abril de 2024
Respuesta de Raychelline Tulabot el 15 abr. 2024
Hi Jose,Thank you for your positive feedback and for choosing to stay with us. We hope to welcome you back in the near future!Sincerely,

10/10 Excelente

Dominic

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The place was the cleanest I have ever been in. Great breakfast, Happy Hour and all staff was friendly! Highly recommend to all.
Se hospedó 6 noches en abril de 2024
Respuesta de Raychelline Tulabot el 15 abr. 2024
Hi Dominic,Thank you for your positive feedback and for choosing to stay with us. We hope to welcome you back in the near future!Sincerely,

10/10 Excelente

STACEY

Se hospedó 3 noches en abril de 2024
Respuesta de Pablo Casal el 6 may. 2024
Thank you for your feedback.

6/10 Aceptable

Tommy

Se hospedó 6 noches en abril de 2024
Respuesta de Pablo Casal el 4 may. 2024
Thank you for your review.

8/10 Bueno

chong

Le gustó: Limpieza, servicios
Beach was not front of the hotel
Se hospedó 4 noches en abril de 2024
Respuesta de Pablo Casal el 17 abr. 2024
Thank you for your feedback.

4/10 Mediocre

Artur

Le gustó: Limpieza, estado de la propiedad e instalaciones
No le gustó: Personal y atención
I requested to speak to the GM twice and he was unavailable both times. The hotel messed up my excursion booking, the excuse was the person that took my reservation was new. Lines for drinks and breakfast.
Se hospedó 6 noches en abril de 2024
Respuesta de Pablo Casal el 10 abr. 2024
I am very sorry that we could not conect while you were here, and very sorry about the situation with the excursion. We will look into it to make sure that eveyone is properly trained.Regards,

10/10 Excelente

Krzysztof

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Over roll Paradice
Se hospedó 5 noches en marzo de 2024
Respuesta de Pablo Casal el 9 abr. 2024
Thank you for your feedback.

10/10 Excelente

rocio

Se hospedó 4 noches en abril de 2024
Respuesta de Raychelline Tulabot el 28 abr. 2024
Hi Rocio,Thank you for your positive feedback.Sincerely,

10/10 Excelente

Justin

Se hospedó 5 noches en abril de 2024
Respuesta de Raychelline Tulabot el 28 abr. 2024
Dear Justin,Thank you for your positive feedback.Sincerely,

10/10 Excelente

Kezban, peekskill

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
this was a great resort! offered comp bikes, cabanas, beach chairs, breakfast included! To secure a cabana for the day you had to show up to the towel hut before they opened at 7 am (yes, there was a line) to reserve one but the fact that the hotel offered these for free, was GREAT. You could also get chairs and towels to use at the beach in front of the hotel or take with you to any other beach you went to during the day. HUGE savings since renting chairs on various beaches could get very pricey. The only thing that would have been helpful was if they offered beach umbrellas (even to rent) since that was expensive to rent at all beaches.The only other thing that would have made this resort perfect would have been airport shuttle service. Other than that, we LOVED the resort and our stay! CLEAN, comfortable, accommodating, and service was top notch!!!!! Definitely referring this resort to friends and staying here ourselves on our next trip to ARuba!
Se hospedó 5 noches en marzo de 2024
Respuesta de Pablo Casal el 8 abr. 2024
Thank you for your review.

10/10 Excelente

Wisline

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 2 noches en febrero de 2024
Respuesta de Pablo Casal el 8 abr. 2024
Thank you for your feedback.

10/10 Excelente

Tawanda

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
We enjoyed the hotel.
Se hospedó 4 noches en abril de 2024
Respuesta de Pablo Casal el 8 abr. 2024
Thank you for your feedback.