Hello Meritxell,Thank you for taking the time to review and stay with us at ACE NY. We hope to have you back again soon with us. Happy Holidays! Please reach out when you stay with us again.Best,David SpillaneDirector of Rooms

Hello Yasmin, Thank you for taking the time to review and stay with us at ACE NY. We hope to have you back again soon with us.Please reach out when you stay with us again.Best,David SpillaneDirector of Rooms

Hello Jamie,Thank you for taking the time to review and stay with us at ACE NY. I want to first start with we are fully sorry for the water interruption during your stay. This was something planned that became unexpected. We understand the issue this caused, and we did our best to get this up and running as quickly as we possibly could. We hope to have you back again soon with us.Don't hesitate to get in touch with me if you choose to stay with us again so I can oversee your next reservation and ensure you have a better experience.Best,David SpillaneDirector of Rooms

Hello Nadia,Thank you for taking the time to review and stay with us at ACE NY. Sorry, you did not feel our photos were accurate. All rooms are shaped differently and not all photos can be present on the websites. We hope to have you back again soon with us.Please reach out when you stay with us again.Best,David SpillaneDirector of Front Office

¡Hola! ¡Muchas gracias por sus comentarios, estamos muy agradecidos por sus comentarios! Es lo que nos ayuda a luchar por lo mejor. Estamos entrando en 2020 con planes para mejorar nuestras habitaciones y la calidad de la estadía. No dude en comunicarse si tiene más preguntas o comentarios. ¡Esperamos tenerte con nosotros nuevamente pronto! Nuestro equipo está aquí 24/7 para cualquier cosa que pueda necesitar. ¡Salud! -Dallin + Equipo de recepción

Thanks so much for your feedback! We are so glad you enjoyed the hotel and we hope to see you again soon! Cheers!

Hello! Thanks for giving us a rockin' rating. We're so glad you enjoyed your time with us. Please let us know if there's anything we can do next time to make your stay even more stellar! All the best, Christopher C. Front Office Team

Hello Melanie,Thank you for taking the time to review and stay with us at ACE NY. Thank you for your perfect score! We're thrilled to see that you had such a fantastic experience with us. We look forward to welcoming you back soon! We hope to have you back again soon with us.Please reach out when you stay with us again.Best,David SpillaneDirector of Rooms

Hello Bingjie,Thank you for taking the time to leave this feedback for the hotel as it assists us in improving our day to day operations. Our medium king category ranges from SQ ft sizes of 240 323 dependent on the what is available on the date of your check in. I've added a note to your profile for future stays to have you set up with a room lay out that would be more accommodating dependent on what is available here at the hotel for the corresponding category you are booked into. If you have any questions or concerns don't hesitate to reach out to us at any time.With Regards,Jesus Reyes Front Desk Manager

Hello Peter,Thank you for taking the time to leave this feedback for Ace Hotel New York!I'm happy to see we hit the mark on your recent stay with us and look forward to the next time we get to have you with us.Don't hesitate to reach out to us at any time if you ever have any questions or concerns.With Regards,Jesus ReyesFront Desk Manager

Hello Craig,I'm happy to see you enjoyed your recent stay with us, and we look forward to the next time we get to welcome you to the hotel.With Regards,Jesus ReyesFront Desk Manager

Hello Heather,Thank you for sharing your feedback. We apologize for the inconvenience you faced with the room conditions and the need to move multiple times. We take your comments seriously and will address the issues promptly. We hope to have the opportunity to provide you with a better experience in the future.

Hello Ben,Thank you for sharing your feedback with us following your recent stay. We're delighted to hear that you enjoyed the decor of our hotel. Creating a unique and inviting atmosphere for our guests is something we take great pride in.We appreciate your constructive comments regarding the lighting in the lobby and your room. We understand that lighting plays a crucial role in creating a comfortable ambiance, and we will certainly consider your feedback as we strive to enhance the overall experience for our guests.We apologize for any inconvenience you experienced with the shower head not being adjustable. Your comfort is important to us, and we will address this issue promptly to ensure that all of our guests have a comfortable and enjoyable stay.Thank you again for your feedback, and we hope to have the opportunity to welcome you back for a more satisfying experience in the future.

Hello David, Thank you for taking the time to review and stay with us at ACE NY. If you have any specific feedback or suggestions on how we can further improve our services, please feel free to reach out to us. We truly value your input as it helps us to continuously enhance the guest experience. We hope to have you back again soon with us.Please reach out when you stay with us again.Best,David SpillaneDirector of Rooms

Hello Melinda,Thank you for taking the time to complete this feedback as it assists us in improving our day to day operations. Our room service hours are the same for everyday of the week starting at 730am and ending at 945pm. Our food and beverage teams are actively working on improving this for the future. We do look forward to the next time we get to have you with us!

Hello Theresa,Thank you for taking the time to leave this feedback for as it assists us in improving our day to day operations. I apologize for your recent experience with us as that is not the standard experience we want any of our guests to experience, reach out to us directly for any potential future stay with us and will personally oversee your reservation with us.

Hello Maricarmen,Thank you for taking the time to leave us this wonderful feedback. I'm happy we were able to be a prime location for your enjoyment of New York City, and Stumptown coffee to start the day can never go wrong. We look forward to the next time we get to have you with us.

Hello Amanda,Thank you for taking the time to leave this feedback.I apologize for the lack of hot water during your stay and will address this with our time to ensure this issue is rectified for future stays with us.

Hello Monica, Thank you for sharing your feedback with us. We're glad to hear that you appreciated the ambiance of our hotel and enjoyed the atmosphere of our bar.However, we're sincerely sorry to hear about the issues you encountered during your stay. Your experience does not reflect the high standards of cleanliness and comfort we aim to provide for our guests. We apologize for the inconvenience caused by the dim lighting in the rooms and any difficulties you faced with makeup application. Additionally, we regret the cleanliness issues you mentioned, including the dirty floors, stained bathtub, and the inconvenience of water flooding while showering.Please know that we take your comments seriously, and we'll address these concerns with our housekeeping and maintenance teams immediately to ensure that such issues are rectified and do not recur in the future.Regarding the service you received at our bar, we're disappointed to hear that it did not meet your expectations. Providing friendly and attentive service is important to us, and we'll use your feedback to improve in this area.We appreciate your honest feedback as it helps us to identify areas for improvement. We hope to have the opportunity to welcome you back in the future and provide you with a much more pleasant and comfortable stay. If there's anything else we can do to assist you, please don't hesitate to reach out. Safe travels!

Hello Anna,Thank you so much for your wonderful review! We are thrilled to hear that you had a fantastic experience during your stay with us. Providing exceptional service and creating a memorable experience for our guests is our top priority, and we're delighted that we succeeded in meeting your expectations.Your kind words about our staff, room, location, and decor mean a lot to us. It's truly rewarding to know that you found every aspect of your stay to be enjoyable. We would be honored to welcome you back for another wonderful stay whenever your travels bring you back to [hotel location].If there's anything we can do to make your next stay even more memorable, please don't hesitate to let us know. We can't wait to have the opportunity to host you again!Best,David SpillaneDirector of Rooms

Hello Brian,Thank you for sharing your feedback with us, and we apologize for any inconvenience you experienced during your stay. We appreciate you bringing these issues to our attention so we can address them appropriately.Regarding the destination fee, we'd like to clarify that the disclosure of this fee is typically outlined on the confirmation provided by Expedia. We apologize if this information was not clearly communicated to you beforehand, and we'll ensure that it's made more transparent for future guests.We're also sorry to hear about the issue with the ice machine. Maintaining our facilities, including amenities like ice machines, is a priority, and we will address this promptly to ensure it's in proper working order for our guests.Regarding the taxes and additional charges, we understand your concern, and we'll review our billing processes to ensure accuracy and transparency.We value your feedback, and we hope to have the opportunity to make it up to you on a future visit. Please feel free to reach out to us directly if you have any further questions or concerns.

Hello Mayuko,I'm happy to see you enjoyed your recent stay with us, and we look forward to the next time we get to have you with us. With Regards,Jesus ReyesFront Desk Manager

Hello Matthew,Thank you for taking the time to review and stay with us at ACE NY. We hope to have you back again soon with us.Please reach out when you stay with us again.Best,David SpillaneDirector of Rooms

Hello Cat,Thank you for taking the time to review and stay with us at ACE NY. We hope to have you back again soon with us.Please reach out when you stay with us again.Best,David SpillaneDirector of Rooms

Hello Khoa,Thank you for taking the time to review and stay with us at ACE NY. So happy you enjoyed your stay. We hope to have you back again soon with us.Please reach out when you stay with us again.Best,David SpillaneDirector of Rooms

Hello Khoa,Thank you so much for taking the time to share your experience at our hotel! We're thrilled to hear that you enjoyed our chic atmosphere, convenient location, and comfortable accommodations. It's fantastic to know that you found our urban-style décor and cozy beds to your liking.We take great pride in providing a relaxing and inviting environment for our guests, and we're delighted that you found our lobby bar to be the perfect spot for unwinding after a day of exploring the city.We appreciate your kind words and hope to have the pleasure of welcoming you back for another memorable stay in the heart of Midtown Manhattan.Best,David SpillaneDirector of Rooms

HelloThank you for taking the time to review and stay with us at ACE NY. We hope to have you back again soon with us.Please reach out when you stay with us again.Best,David SpillaneDirector of Rooms

Hello Yumiko,Thank you for taking the time to review and stay with us at ACE NY. We hope you enjoyed your time with us and if you need anything please reach out. We hope to have you back again soon with us.Please reach out when you stay with us again.Best,David SpillaneDirector of Rooms

Hello Gia,Thank you for sharing your positive feedback with us following your recent stay. We're thrilled to hear that you loved our hotel and found your room to your liking.We apologize for any inconvenience caused by the room being on the warm side and the difficulty in adjusting the temperature. Our team is committed to ensuring our guests' comfort, and we appreciate you bringing this matter to our attention. Rest assured, we will investigate the issue promptly and make any necessary adjustments to ensure that future guests have a more comfortable stay.We hope to have the opportunity to welcome you back for another enjoyable experience in the future.Best,David SpillaneDirector of Rooms

Hello Matt,Thank you for taking the time to review and stay with us at ACE NY. So happy to have you join us. We hope to have you back again soon with us.Please reach out when you stay with us again.Best,David SpillaneDirector of Rooms

Hello Anne,We deeply regret the challenges you encountered during your recent stay, and we sincerely apologize for any inconvenience caused. Your feedback is invaluable, and we acknowledge that we did not meet your expectations. We take your concerns seriously and are committed to addressing them promptly to enhance the experience for our future guests.In regards to the room assignment, we understand the significance of the amenities you paid for, and we apologize for any inconvenience caused by the necessary room change due to an issue. It's important to note that the room price does not specify the view, as clarified during our email exchange the other day.The issues raised about the bathroom leak, shower curtains, and room service have been thoroughly investigated, and your health and safety remain our top priorities. Compensation has already been provided as discussed, and we appreciate your understanding.Regarding the pricing structure and property fee, we are actively reviewing these aspects to ensure transparency and fairness. We apologize for any confusion or disappointment caused by our Destination Fee. It's essential to note that this fee is mandatory, and we provide a detailed explanation during the booking process on our website and affiliated platforms, as well as in our booking confirmation for transparency.Once again, I sincerely apologize for the inconvenience during your stay. Your patience and understanding are appreciated as we work diligently to address these issues and enhance our services. If you have any further concerns or wish to discuss your experience further, feel free to reach out to me with the email you have.Thank you for bringing these matters to our attention, and we hope to have the opportunity to regain your trust in the future.

Hello Jacqueline, Thank you for taking the time to review and stay with us at ACE NY. So happy you enjoyed your stay. We hope to have you back again soon with us.Please reach out when you stay with us again.Best,David SpillaneDirector of Rooms

Hello Keri,Thank you for taking the time to review and stay with us at ACE NY. We hope to have you back again soon with us.Please reach out when you stay with us again.Best,David SpillaneDirector of Rooms

Hello Brian,Thank you for taking the time to review and stay with us at ACE NY. So happy you enjoyed your stay. We hope to have you back again soon with us.Please reach out when you stay with us again.Best,David SpillaneDirector of Rooms

Hello Mark,Thank you for taking the time to share your feedback with us. We're delighted to hear that you appreciated the cleanliness of your room and the diligent efforts of our housekeeping team to ensure your comfort during your stay.We appreciate your observations about the lobby ambiance. Our goal is to create a space that caters to a diverse range of preferences, and your insights are valuable. We understand that different guests have varying preferences, and we'll take your comments into consideration as we strive to provide a welcoming atmosphere for all.Thank you for choosing us, and we look forward to the possibility of welcoming you back in the future.Best,David SpillaneDirector of Rooms

Hello Robert,Thank you for taking the time to share your feedback with us. We're pleased to hear that you appreciated our great location and the variety of amenities we offer. It's wonderful to know that you found plenty of options for good food close by, and that you enjoyed the cool neighborhood vibe.We also appreciate your honesty regarding the condition of the rooms. Your input is invaluable, and we are committed to continuously improving our facilities. We'll certainly take your comments into consideration as we plan for future updates and renovations.If your travels bring you back to the area, we would love the opportunity to host you again and provide an even more enjoyable experience.Please reach out when you stay with us again.Best,David SpillaneDirector of Rooms

Hello Eva,Thank you for sharing your experience with us. We're delighted to hear that you found the room size amazing and enjoyed the great selection in our mini bar.However, we sincerely apologize for the lapses in cleanliness that you encountered. Your feedback is essential, and we take it seriously. Rest assured, we are addressing the issues you mentioned to ensure a higher standard moving forward.We also appreciate your suggestion regarding the coffee facilities. We understand the importance of a good start to the day, as this will not be provided in the rooms. The hotel has 5 attached locations from the Lobby to have coffee.If your travels bring you back to the area, we would love the opportunity to make it up to you and provide a more seamless and enjoyable experience.Thank you for choosing us, and we hope to welcome you back soon.Warm regards,

Hello Denis,Thank you for taking the time to review and stay with us at ACE NY. So happy you enjoyed your stay. We hope to have you back again soon with us.Please reach out when you stay with us again.Best,David SpillaneDirector of Rooms

Hello Jeremy,Thank you for taking the time to share your feedback with us. We genuinely appreciate your honesty and apologize for any disappointment you experienced during your stay. We regret that your initial room did not meet your expectations, and we understand the importance of a comfortable and welcoming environment.We appreciate your decision to upgrade, and we are pleased to hear that it improved your experience, albeit with some remaining concerns. Your insights are valuable to us, and we will certainly consider them as we continuously strive to enhance our accommodations.Regarding the absence of a doorman and the minimal staff, we understand the impact these aspects can have on the overall guest experience. Please be assured that we are actively working to address these areas and improve our services. Our bell service is from 7 AM - 6 PM but our front desk is 24/7. We hope you might consider giving us another opportunity in the future to provide you with an improved and more enjoyable stay. If you have any further comments or suggestions, please feel free to reach out directly. Your satisfaction is our priority, and we are committed to making positive changes based on your feedback.Thank you once again for sharing your thoughts with us.

Hello Lindsay, Thank you for taking the time to share your thoughts about your recent stay. I'm pleased to hear that you enjoyed the great vibe and that our team accommodated your very late arrival graciously. Your feedback is invaluable, and I appreciate your honesty regarding the cleanliness of the rooms, especially the bathroom.I want to assure you that we take your comments seriously, and we will address the cleanliness concerns promptly with our housekeeping team. Our goal is to provide a comfortable and clean environment for all our guests, and we apologize for falling short of your expectations in this regard.We appreciate your feedback as it helps us improve our services. If your travels bring you back to the area, I would be delighted to ensure a much-improved experience for you. Please feel free to reach out to me directly, and I will personally oversee your reservation.Thank you again for choosing us, and we hope to have the opportunity to welcome you back and exceed your expectations in the future.Best regards,David Spillane

Hello Sarah,I appreciate you taking the time to provide feedback on your recent stay, and I'm truly sorry to hear about the issues you encountered in your room. Your experience is not reflective of the high standards we aim to maintain, and I sincerely apologize for any inconvenience caused.I am concerned to learn about the lack of light, musty smell, and the disruptive noise from the fridge. This falls short of the comfortable and pleasant stay we aspire to provide for our guests. Please be assured that we take your comments seriously, and I will personally address these issues with our team to ensure immediate rectification and prevent such occurrences in the future.We understand the importance of a peaceful night's sleep and a welcoming atmosphere, and I regret that we did not meet these expectations during your stay. If there is an opportunity for you to return, I would appreciate the chance to ensure a much-improved experience.Thank you for bringing these concerns to our attention, and I hope we can regain your trust in the future.Best regards,David Spillane

Hello Leslie,Thank you for taking the time to share your detailed feedback about your recent stay. I'm delighted to hear that you enjoyed the spacious and quiet room, the accommodating and friendly staff, and the nice vibe in our lobby. Your positive comments mean a lot to us.I appreciate your constructive suggestions about having a coffeemaker in the room for added convenience, especially in the early morning, and I understand the importance of a better-designed shower curtain. These are indeed small details that can enhance the overall guest experience, and your input is valuable. Unfortunately, this is not something that will be changing in the near future. I want you to know that we take your suggestions seriously, and I will share them with our team for consideration. We are committed to continually improving our services based on guest feedback, and your comments will certainly contribute to that process.It would be our pleasure to welcome you back, and we look forward to providing you with an even more enjoyable stay in the future.Thank you for choosing us, and we appreciate your thoughtful feedback.Best regards,David Spillane

Hello Erik,Thank you for taking the time to share your experience with us. We're delighted to hear that you enjoyed the location, and the overall vibe of the hotel, and that our staff made your stay memorable. It's wonderful to know that the room size was perfect for your needs and that the addition of a guitar and turntable added a unique touch to your experience.We appreciate your constructive feedback regarding the persistent smell and the shower experience. Your comments are crucial as we continually strive to improve our guests' experience, and we'll be sure to address these issues promptly.We're thrilled that you would consider returning, and we'd be honored to host you again. If you have any specific preferences or requests for your next stay, please feel free to reach out to us directly, and we'll do our best to accommodate.Thank you for choosing ACE Hotel, and we look forward to the opportunity of welcoming you back for another enjoyable stay.Best,David SpillaneDirector of Rooms

Hello Beau,Thank you for taking the time to review and stay with us at ACE NY. So happy you enjoyed our team and location. We hope to have you back again soon with us.Please reach out when you stay with us again.Best,David SpillaneDirector of Rooms

Hello Adrian,Thank you for taking the time to review and stay with us at ACE NY. We hope to have you back again soon with us.Please reach out when you stay with us again.Best,David SpillaneDirector of Rooms

Hello Shinichiro,Thank you for taking the time to review and stay with us at ACE NY. We hope to have you back again soon with us.Please reach out when you stay with us again.Best,David SpillaneDirector of Rooms

Hello Stéphanie,Thank you for taking the time to review and stay with us at ACE NY. So happy you enjoyed your time with us. We hope to have you back again soon with us.Please reach out when you stay with us again.Best,David SpillaneDirector of Rooms

Hello Zeying, Thank you for taking the time to review and stay with us at ACE NY. So happy you enjoyed your stay. We hope to have you back again soon with us.Please reach out when you stay with us again.Best,David SpillaneDirector of Rooms

Hello David,Thank you for taking the time to review and stay with us at ACE NY. I am sorry we missed the mark on your stay with us. We do hope to have you back again soon with us.Please reach out when you stay with us again.Best,David SpillaneDirector of Rooms

Hello GiBong,Thank you for taking the time to review and stay with us at ACE NY. I sincerely appreciate you taking the time to share your recent experience with us. I extend my heartfelt apologies for the inconvenience you encountered during your stay at our hotel. Your feedback is of utmost importance to us, and we genuinely regret that we fell short of meeting your expectations.I understand that the noise disturbance from the heater and the lack of hot water significantly impacted the quality of your stay. Please know that we are taking immediate steps to address these issues to ensure a more comfortable experience for our guests in the future.Our maintenance team is investigating the hot water situation to ensure it is promptly resolved. Additionally, we are looking into ways to mitigate the noise produced by the heater, as we understand the importance of providing a peaceful environment for our guests.Your suggestion regarding noise-sensitive guests is duly noted, and we will explore ways to better communicate potential noise concerns to our guests during the booking process. Your insights regarding the shower area will also be shared with our design team to explore improvements prioritizing safety and comfort.We deeply regret any inconvenience you experienced and are committed to making the necessary improvements. Once again, I apologize for the challenges you faced during your stay. Your feedback is instrumental in our continuous efforts to enhance the guest experience, and we appreciate your understanding.Thank you for bringing these matters to our attention, and we look forward to the opportunity to welcome you back with a much-improved experience.Best,David SpillaneDirector of Rooms