5 restaurantes; se sirve desayuno, almuerzo y cena; cocina india
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Opiniones sobre ITC Maratha Mumbai, a Luxury Collection Hotel, Mumbai

5 out of 5
ITC Maratha Mumbai, a Luxury Collection Hotel, Mumbai
Sahar, Andheri (E), Mumbai, Maharashtra

Opiniones

8,6

Excelente

Evaluación: 10 - Excelente. 333 de 558 opiniones" "
Evaluación: 8 - Bueno. 126 de 558 opiniones" "
Evaluación: 6 - Aceptable. 48 de 558 opiniones" "
Evaluación: 4 - Mediocre. 28 de 558 opiniones" "
Evaluación: 2 - Terrible. 23 de 558 opiniones" "

9,0/10

Limpieza

8,6/10

Personal y atención

8,4/10

Servicios

8,6/10

Estado de la propiedad e instalaciones

8,4/10

Cuidado del medio ambiente

Opiniones

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
ITC MARATHA, MUMBAI
Overall good stay for 4 nights from 27th July till 31st. They need to renovate the lobby area and 24 hrs coffee shop area too. Concierge staff Rajan and Lobby Manager Manthan, both of them are real professionals and very helpful in all! Very disappointing with Lobby executive Dev (his full name I dont remember) very arrogant and not professional at all! We found a cockroach in our room and immediately the cleaning staff came with all kinds of stuff to clean! They need to put more attn on rooms because they are charging high but what they are offering is not that much! At the time of checkout I found that we were charged with more nights of internet usage and they immediately cancelled it after I told them!
Se hospedó 1 noche en julio de 2018
Respuesta de General Manager el 8 sept. 2018
Dear Guest, Namaste! Thank you very much for reaching out to us. I am very sorry to learn of your experience at ITC Maratha. The entire team joins me in extending our sincere and profound apologies for the inconvenience caused. I have personally shared your feedback with the concerned departments for immediate corrective action. Our endeavour has always been to look after our guests and provide them with the highest levels of service and assistance. I sincerely hope that you will not hold this experience against us and will give us an opportunity to be of service to you in the future as well. The team and I look forward to your continued visits. Warm Regards, Kuldeep Bhartee Area Manager (West) - ITC Hotels and General Manager - ITC Maratha

10/10 Excelente

mohan, aidasani, spain

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Muy bien. Very good.
I have always liked this hotel, and I had stayed in this hotel before also. Very comfortable, spacious rooms. Beautiful lobby and good restaurantes.

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación

10/10 Excelente

Mushtaq

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Overall a good experience
Se hospedó 1 noche en abril de 2024
Respuesta de Bhagwan Balani el 7 may. 2024
Dear Guest, Namaste!Thank you so much for reviewing your experience on this forum.The entire team at ITC Maratha joins me in thanking you for your gracious comment and we look forward to the opportunity of welcoming you soon with an even better experience.Responsibly yours,Bhagwan Balani General Manager – ITC Maratha

10/10 Excelente

Luigi

Viajó por negocios
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Fantastic Hotel in the mumbai center. Top.
Se hospedó 1 noche en marzo de 2024
Respuesta de Bhagwan Balani el 27 mar. 2024
Dear Guest, Namaste!Thank you so much for reviewing your experience on this forum.The entire team at ITC Maratha joins me in thanking you for your gracious comment and we look forward to the opportunity of welcoming you soon with an even better experience.Responsibly yours,Bhagwan Balani General Manager – ITC Maratha

10/10 Excelente

Simran

Viajó con su familia
Le gustó: Limpieza, personal y atención
I want to mention Naveen and Sudhanshu at Dumpukth (and also all other servers I cannot remember names of) to help make my Dad's surprise 90th birthday celebration a great success. I am very grateful.
Se hospedó 1 noche en marzo de 2024
Respuesta de Bhagwan Balani el 18 mar. 2024
Dear Guest, Namaste!Many thanks for the beautifully penned review. We are glad to know that you were so wonderfully accommodated and taken care of during your last visit to ITC Maratha. Your kind words have encouraged the entire team and we would like to let you know that it was a pleasure to be at your service during your stay.We look forward to welcoming you soon for another enriching experience!Responsibly yours,Bhagwan Balani General Manager – ITC Maratha

10/10 Excelente

Pankaj

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Excellent choices of restaurants
Se hospedó 1 noche en marzo de 2024
Respuesta de Bhagwan Balani el 11 mar. 2024
Dear Guest, Namaste!Thank you so much for reviewing your experience on this forum.The entire team at ITC Maratha joins me in thanking you for your gracious comment and we look forward to the opportunity of welcoming you soon with an even better experience.Responsibly yours,Bhagwan Balani General Manager – ITC Maratha

10/10 Excelente

Fraser

Viajó por negocios
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Always great to stay here, very convenient for the airport and superb dining options
Se hospedó 1 noche en febrero de 2024
Respuesta de Bhagwan Balani el 4 mar. 2024
Dear Guest, Namaste!Thank you so much for reviewing your experience on this forum.The entire team at ITC Maratha joins me in thanking you for your gracious comment and we look forward to the opportunity of welcoming you soon with an even better experience.Responsibly yours,Bhagwan Balani General Manager – ITC Maratha

4/10 Mediocre

Nelson

Viajó con su familia y niños pequeños
No le gustó: Limpieza, personal y atención, servicios
Rude Customer Service (specially at the Concierge desk Mr. Nilgiri), despite of 3rd person's accommodation was paid through Expedia they did not provided sleeping bed, on top that asking for more money at the check-in counter. Secondly, this place is crowded by the local people hosting their parties in hotels banquets hall making extra chaotic. Not the place of peace. Rooms are average.
Se hospedó 6 noches en enero de 2024
Respuesta de Bhagwan Balani el 4 mar. 2024
Dear Guest,Namaste!I am very sorry to learn of your experience at ITC Maratha. The entire team joins me in extending our sincere and profound apologies for the inconvenience caused during your stay. I have personally shared your feedback with the concerned departments for immediate corrective action.Our endeavour has always been to look after our guests and provide them with the highest levels of service and assistance. I sincerely hope that you will not hold this experience against us and will give us an opportunity to be of service to you in the future as well. The team and I look forward to your continued visits.Responsibly yours,Bhagwan Balani General Manager – ITC Maratha

4/10 Mediocre

Eseosa

Viajó con su pareja
Le gustó: Servicios
No le gustó: Personal y atención
The property was pretty decent, but our room was very moldy. Upon entry in our room we smelled mold and for the two days that we were there we did not have enough towels even though we asked multiple times and there was a damp scent that lingered in the room. The bathroom door didn’t close properly so there was always water on the floor even though we tried our best to keep it dry. I will say the buffet is excellent and the servers at the restaurant Peshawar were very friendly.
Se hospedó 2 noches en febrero de 2024
Respuesta de Bhagwan Balani el 4 mar. 2024
Dear Guest,Namaste!I am very sorry to learn of your experience at ITC Maratha. The entire team joins me in extending our sincere and profound apologies for the inconvenience caused during your stay. I have personally shared your feedback with the concerned departments for immediate corrective action.Our endeavour has always been to look after our guests and provide them with the highest levels of service and assistance. I sincerely hope that you will not hold this experience against us and will give us an opportunity to be of service to you in the future as well. The team and I look forward to your continued visits.Responsibly yours,Bhagwan Balani General Manager – ITC Maratha

2/10 Terrible

Pablo

Viajó con su pareja
No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Property was very dirty and poorly maintained, more like a 2 star place. Staff scammed us with a taxi deal saying there were no other options. Don’t stay here.
Respuesta de Bhagwan Balani el 4 mar. 2024
Dear Guest,Namaste!I am very sorry to learn of your experience at ITC Maratha. The entire team joins me in extending our sincere and profound apologies for the inconvenience caused during your stay. I have personally shared your feedback with the concerned departments for immediate corrective action.Our endeavour has always been to look after our guests and provide them with the highest levels of service and assistance. I sincerely hope that you will not hold this experience against us and will give us an opportunity to be of service to you in the future as well. The team and I look forward to your continued visits.Responsibly yours,Bhagwan Balani General Manager – ITC Maratha

2/10 Terrible

Janesh Harish

No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Worst hotel in Mumbai! Not 5 star! Maybe 3 star.
Se hospedó 1 noche en febrero de 2024
Respuesta de Bhagwan Balani el 4 mar. 2024
Dear Guest,Namaste!I am very sorry to learn of your experience at ITC Maratha. The entire team joins me in extending our sincere and profound apologies for the inconvenience caused during your stay. I have personally shared your feedback with the concerned departments for immediate corrective action.Our endeavour has always been to look after our guests and provide them with the highest levels of service and assistance. I sincerely hope that you will not hold this experience against us and will give us an opportunity to be of service to you in the future as well. The team and I look forward to your continued visits.Responsibly yours,Bhagwan Balani General Manager – ITC Maratha

6/10 Aceptable

Vivek

Viajó por negocios
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Not the ITC experience
I booked “house” which was supposed to be bigger room but I was given a standard room
Se hospedó 1 noche en febrero de 2024
Respuesta de Bhagwan Balani el 4 mar. 2024
Dear Guest,Namaste!I am very sorry to learn of your experience at ITC Maratha. The entire team joins me in extending our sincere and profound apologies for the inconvenience caused during your stay. I have personally shared your feedback with the concerned departments for immediate corrective action.Our endeavour has always been to look after our guests and provide them with the highest levels of service and assistance. I sincerely hope that you will not hold this experience against us and will give us an opportunity to be of service to you in the future as well. The team and I look forward to your continued visits.Responsibly yours,Bhagwan Balani General Manager – ITC Maratha

10/10 Excelente

Hardik

Viajó con su familia y niños pequeños
Le gustó: Servicios
We had a pleasent stay. The service at the breakfast was excellent and the staff we as very polite and courteous.
Se hospedó 4 noches en enero de 2024
Respuesta de Bhagwan Balani el 4 mar. 2024
Dear Guest, Namaste!Thank you so much for reviewing your experience on this forum.The entire team at ITC Maratha joins me in thanking you for your gracious comment and we look forward to the opportunity of welcoming you soon with an even better experience.Responsibly yours,Bhagwan Balani General Manager – ITC Maratha

10/10 Excelente

Sanjay

Viajó por negocios
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
A lovely hotel, fantastic ambience and service to match. The quality of vegetarian options at breakfast was brilliant too.
Se hospedó 2 noches en enero de 2024
Respuesta de Bhagwan Balani el 4 mar. 2024
Dear Guest, Namaste!Thank you so much for reviewing your experience on this forum.The entire team at ITC Maratha joins me in thanking you for your gracious comment and we look forward to the opportunity of welcoming you soon with an even better experience.Responsibly yours,Bhagwan Balani General Manager – ITC Maratha

10/10 Excelente

Jananee

Viajó con su familia y niños pequeños
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
We had an excellent time at ITC Maratha. The staff were all very courteous and a pleasure to deal with. Thank you for making our stay so memorable
Se hospedó 6 noches en enero de 2024
Respuesta de Bhagwan Balani el 4 mar. 2024
Dear Guest, Namaste!Thank you so much for reviewing your experience on this forum.The entire team at ITC Maratha joins me in thanking you for your gracious comment and we look forward to the opportunity of welcoming you soon with an even better experience.Responsibly yours,Bhagwan Balani General Manager – ITC Maratha

10/10 Excelente

Siddhartha

Se hospedó 1 noche en enero de 2024
Respuesta de Bhagwan Balani el 4 mar. 2024
Dear Guest, Namaste!Thank you so much for reviewing your experience on this forum.The entire team at ITC Maratha joins me in thanking you for your gracious comment and we look forward to the opportunity of welcoming you soon with an even better experience.Responsibly yours,Bhagwan Balani General Manager – ITC Maratha

10/10 Excelente

Maha

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Beautiful airport area hotel
The hotel is located next to the airport. I got a quiet corner room, and requested a late check out. They let me stay until 3pm. My room was very spacious and elegant, the bed and pillow were comfortable and the blackouts were great, no light came in.
Se hospedó 1 noche en enero de 2024
Respuesta de Bhagwan Balani el 4 mar. 2024
Dear Guest, Namaste!Thank you so much for reviewing your experience on this forum.The entire team at ITC Maratha joins me in thanking you for your gracious comment and we look forward to the opportunity of welcoming you soon with an even better experience.Responsibly yours,Bhagwan Balani General Manager – ITC Maratha

2/10 Terrible

Anders

Le gustó: Estado de la propiedad e instalaciones, comodidad de la habitación
No le gustó: Personal y atención
Se hospedó 2 noches en enero de 2024
Respuesta de Bhagwan Balani el 4 mar. 2024
Dear Guest,Namaste!I am very sorry to learn of your experience at ITC Maratha. The entire team joins me in extending our sincere and profound apologies for the inconvenience caused during your stay. I have personally shared your feedback with the concerned departments for immediate corrective action.Our endeavour has always been to look after our guests and provide them with the highest levels of service and assistance. I sincerely hope that you will not hold this experience against us and will give us an opportunity to be of service to you in the future as well. The team and I look forward to your continued visits.Responsibly yours,Bhagwan Balani General Manager – ITC Maratha

10/10 Excelente

YOGESH

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Se hospedó 2 noches en enero de 2024
Respuesta de Bhagwan Balani el 4 mar. 2024
Dear Guest, Namaste!Thank you so much for reviewing your experience on this forum.The entire team at ITC Maratha joins me in thanking you for your gracious comment and we look forward to the opportunity of welcoming you soon with an even better experience.Responsibly yours,Bhagwan Balani General Manager – ITC Maratha

10/10 Excelente

Garima

Viajó con su familia
Le gustó: Estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en enero de 2024
Respuesta de Bhagwan Balani el 4 mar. 2024
Dear Guest, Namaste!Thank you so much for reviewing your experience on this forum.The entire team at ITC Maratha joins me in thanking you for your gracious comment and we look forward to the opportunity of welcoming you soon with an even better experience.Responsibly yours,Bhagwan Balani General Manager – ITC Maratha

10/10 Excelente

Sheryar

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Se hospedó 2 noches en enero de 2024
Respuesta de Bhagwan Balani el 4 mar. 2024
Dear Guest, Namaste!Thank you so much for reviewing your experience on this forum.The entire team at ITC Maratha joins me in thanking you for your gracious comment and we look forward to the opportunity of welcoming you soon with an even better experience.Responsibly yours,Bhagwan Balani General Manager – ITC Maratha

10/10 Excelente

Janice

Viajó con su familia
Le gustó: Limpieza, estado de la propiedad e instalaciones, comodidad de la habitación
Highly recommended
Beautiful hotel close to the airport. Fantastic food and facilities. Staff however at the restaurant were slow and had to be reminded of orders which was frustrating.
Se hospedó 2 noches en diciembre de 2023
Respuesta de Bhagwan Balani el 4 mar. 2024
Dear Guest, Namaste!Thank you so much for reviewing your experience on this forum.The entire team at ITC Maratha joins me in thanking you for your gracious comment and we look forward to the opportunity of welcoming you soon with an even better experience.Responsibly yours,Bhagwan Balani General Manager – ITC Maratha

10/10 Excelente

Cliente verificado

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 7 noches en diciembre de 2023
Respuesta de Bhagwan Balani el 4 mar. 2024
Dear Guest, Namaste!Thank you so much for reviewing your experience on this forum.The entire team at ITC Maratha joins me in thanking you for your gracious comment and we look forward to the opportunity of welcoming you soon with an even better experience.Responsibly yours,Bhagwan Balani General Manager – ITC Maratha

10/10 Excelente

Shabbar

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Great location for a quick transit. Excellent in-house dining options!
Se hospedó 1 noche en enero de 2024
Respuesta de Bhagwan Balani el 4 mar. 2024
Dear Guest, Namaste!Thank you so much for reviewing your experience on this forum.The entire team at ITC Maratha joins me in thanking you for your gracious comment and we look forward to the opportunity of welcoming you soon with an even better experience.Responsibly yours,Bhagwan Balani General Manager – ITC Maratha

10/10 Excelente

Harshal

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The stay was good. However if we were told about the new year parties, we would have booked one. There was nothing available at the last minute. Infact I did search online earlier and couldn’t find anything. So it will be great if such kind of events are publicised on the website.
Se hospedó 1 noche en diciembre de 2023
Respuesta de Bhagwan Balani el 4 mar. 2024
Dear Guest, Namaste!Thank you so much for reviewing your experience on this forum.The entire team at ITC Maratha joins me in thanking you for your gracious comment and we look forward to the opportunity of welcoming you soon with an even better experience.Responsibly yours,Bhagwan Balani General Manager – ITC Maratha

10/10 Excelente

Parul

Se hospedó 1 noche en diciembre de 2023
Respuesta de Bhagwan Balani el 4 mar. 2024
Dear Guest, Namaste!Thank you so much for reviewing your experience on this forum.The entire team at ITC Maratha joins me in thanking you for your gracious comment and we look forward to the opportunity of welcoming you soon with an even better experience.Responsibly yours,Bhagwan Balani General Manager – ITC Maratha

10/10 Excelente

Ramaswamy

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios
Se hospedó 1 noche en diciembre de 2023
Respuesta de Bhagwan Balani el 4 mar. 2024
Dear Guest, Namaste!Thank you so much for reviewing your experience on this forum.The entire team at ITC Maratha joins me in thanking you for your gracious comment and we look forward to the opportunity of welcoming you soon with an even better experience.Responsibly yours,Bhagwan Balani General Manager – ITC Maratha

4/10 Mediocre

Hardit

Se hospedó 1 noche en diciembre de 2023
Respuesta de Bhagwan Balani el 4 mar. 2024
Dear Guest,Namaste!I am very sorry to learn of your experience at ITC Maratha. The entire team joins me in extending our sincere and profound apologies for the inconvenience caused during your stay. I have personally shared your feedback with the concerned departments for immediate corrective action.Our endeavour has always been to look after our guests and provide them with the highest levels of service and assistance. I sincerely hope that you will not hold this experience against us and will give us an opportunity to be of service to you in the future as well. The team and I look forward to your continued visits.Responsibly yours,Bhagwan Balani General Manager – ITC Maratha

8/10 Bueno

Naresh

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Stay was excellent but the hotel failed to arrange airport pick up. Tried calling them 6b times but no reply.
Se hospedó 1 noche en diciembre de 2023
Respuesta de Bhagwan Balani el 4 mar. 2024
Dear Guest,Namaste!I am very sorry to learn of your experience at ITC Maratha. The entire team joins me in extending our sincere and profound apologies for the inconvenience caused during your stay. I have personally shared your feedback with the concerned departments for immediate corrective action.Our endeavour has always been to look after our guests and provide them with the highest levels of service and assistance. I sincerely hope that you will not hold this experience against us and will give us an opportunity to be of service to you in the future as well. The team and I look forward to your continued visits.Responsibly yours,Bhagwan Balani General Manager – ITC Maratha

10/10 Excelente

James

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en diciembre de 2023
Respuesta de Bhagwan Balani el 4 mar. 2024
Dear Guest, Namaste!Thank you so much for reviewing your experience on this forum.The entire team at ITC Maratha joins me in thanking you for your gracious comment and we look forward to the opportunity of welcoming you soon with an even better experience.Responsibly yours,Bhagwan Balani General Manager – ITC Maratha

6/10 Aceptable

Suvadip

Incovinient location
Se hospedó 1 noche en diciembre de 2023
Respuesta de Bhagwan Balani el 4 mar. 2024
Dear Guest,Namaste!I am very sorry to learn of your experience at ITC Maratha. The entire team joins me in extending our sincere and profound apologies for the inconvenience caused during your stay. I have personally shared your feedback with the concerned departments for immediate corrective action.Our endeavour has always been to look after our guests and provide them with the highest levels of service and assistance. I sincerely hope that you will not hold this experience against us and will give us an opportunity to be of service to you in the future as well. The team and I look forward to your continued visits.Responsibly yours,Bhagwan Balani General Manager – ITC Maratha

4/10 Mediocre

Hrishikesh

Viajó por negocios
Le gustó: Limpieza
No le gustó: Personal y atención, estado de la propiedad e instalaciones
They need to change their name to business hotel and not mention luxury for the sake of it. The service is horrible. Expect the person that helped with the check out , all the staff were very to the point no warmth or customer service orientation. The shower in the bathroom was clogging and the hairdryer is a 100 year old. At breakfast no one cared to ask if we needed something. There was no water on the table , no cutlery etc. I was hoping for a much better experience from a brand and pricing as theirs
Se hospedó 1 noche en noviembre de 2023
Respuesta de Bhagwan Balani el 4 mar. 2024
Dear Guest,Namaste!I am very sorry to learn of your experience at ITC Maratha. The entire team joins me in extending our sincere and profound apologies for the inconvenience caused during your stay. I have personally shared your feedback with the concerned departments for immediate corrective action.Our endeavour has always been to look after our guests and provide them with the highest levels of service and assistance. I sincerely hope that you will not hold this experience against us and will give us an opportunity to be of service to you in the future as well. The team and I look forward to your continued visits.Responsibly yours,Bhagwan Balani General Manager – ITC Maratha

10/10 Excelente

Mattias

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Se hospedó 1 noche en noviembre de 2023
Respuesta de Bhagwan Balani el 4 mar. 2024
Dear Guest, Namaste!Thank you so much for reviewing your experience on this forum.The entire team at ITC Maratha joins me in thanking you for your gracious comment and we look forward to the opportunity of welcoming you soon with an even better experience.Responsibly yours,Bhagwan Balani General Manager – ITC Maratha

10/10 Excelente

Naymish

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Good service
Se hospedó 1 noche en noviembre de 2023
Respuesta de Bhagwan Balani el 4 mar. 2024
Dear Guest, Namaste!Thank you so much for reviewing your experience on this forum.The entire team at ITC Maratha joins me in thanking you for your gracious comment and we look forward to the opportunity of welcoming you soon with an even better experience.Responsibly yours,Bhagwan Balani General Manager – ITC Maratha

6/10 Aceptable

Manish

Viajó por negocios
No le gustó: Personal y atención
The food at the property was terrible. The staff didn't seem well trained or motivated. All in all a below average experience
Se hospedó 1 noche en noviembre de 2023
Respuesta de Bhagwan Balani el 20 nov. 2023
Dear Guest,Namaste!I am very sorry to learn of your experience at ITC Maratha. The entire team joins me in extending our sincere and profound apologies for the inconvenience caused during your stay. I have personally shared your feedback with the concerned departments for immediate corrective action.Our endeavour has always been to look after our guests and provide them with the highest levels of service and assistance. I sincerely hope that you will not hold this experience against us and will give us an opportunity to be of service to you in the future as well. The team and I look forward to your continued visits.Responsibly yours,Bhagwan Balani General Manager – ITC Maratha

10/10 Excelente

Michael

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
We saw miles of smiles and friendliness,proffesionious dedication and good will .Keep it up it pays.
Se hospedó 1 noche en noviembre de 2023
Respuesta de Bhagwan Balani el 15 nov. 2023
Dear Guest, Namaste!Many thanks for the beautifully penned review. We are glad to know that you were so wonderfully accommodated and taken care of during your last visit to ITC Maratha. Your kind words have encouraged the entire team and we would like to let you know that it was a pleasure to be at your service during your stay.We look forward to welcoming you soon for another enriching experience!Responsibly yours,Bhagwan Balani General Manager – ITC Maratha

10/10 Excelente

Daniel

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en noviembre de 2023
Respuesta de Bhagwan Balani el 13 nov. 2023
Dear Guest, Namaste!Thank you so much for reviewing your experience on this forum.The entire team at ITC Maratha joins me in thanking you for your gracious comment and we look forward to the opportunity of welcoming you soon with an even better experience.Responsibly yours,Bhagwan Balani General Manager – ITC Maratha

10/10 Excelente

Paramjit

Se hospedó 1 noche en noviembre de 2023
Respuesta de Bhagwan Balani el 13 nov. 2023
Dear Guest, Namaste!Thank you so much for reviewing your experience on this forum.The entire team at ITC Maratha joins me in thanking you for your gracious comment and we look forward to the opportunity of welcoming you soon with an even better experience.Responsibly yours,Bhagwan Balani General Manager – ITC Maratha

10/10 Excelente

shekhar

Viajó por negocios
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Will book again whenever next time in town
Se hospedó 4 noches en noviembre de 2023
Respuesta de Bhagwan Balani el 13 nov. 2023
Dear Guest, Namaste!Thank you so much for reviewing your experience on this forum.The entire team at ITC Maratha joins me in thanking you for your gracious comment and we look forward to the opportunity of welcoming you soon with an even better experience.Responsibly yours,Bhagwan Balani General Manager – ITC Maratha

4/10 Mediocre

Cliente verificado

No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 2 noches en noviembre de 2023
Respuesta de Bhagwan Balani el 13 nov. 2023
Dear Guest, Namaste!Thank you so much for reviewing your experience on this forum.The entire team at ITC Maratha joins me in thanking you for your gracious comment and we look forward to the opportunity of welcoming you soon with an even better experience.Responsibly yours,Bhagwan Balani General Manager – ITC Maratha

6/10 Aceptable

Arnab, Bothell

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios
Rooms are well kept, towels are scratchy, water pressure from the bidet is brutal, nice toileteries, below average breakfast options, very welcoming staff, airport pickup drop service is very expensive.
Se hospedó 1 noche en noviembre de 2023
Respuesta de Bhagwan Balani el 10 nov. 2023
Dear Guest,Namaste!I am very sorry to learn of your experience at ITC Maratha. The entire team joins me in extending our sincere and profound apologies for the inconvenience caused during your stay. I have personally shared your feedback with the concerned departments.I am confident that having had areas highlighted in your review, responsible actions will be taken. Rest assured, your comments have received our strictest priority and sternest attention. Our endeavor has always been to look after our guests and provide them with the highest levels of service and assistance. I urge you to please treat the experience in isolation and give us an opportunity to serve you in the near future as well.The team and I look forward to your continued visits.Responsibly yours,Bhagwan Balani General Manager – ITC Maratha

2/10 Terrible

Elite

Viajó por negocios, Viajó con su familia
No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
What a bad team there. 1) Only 1 un-sealed water bottle in the room - at time - if you want a refill - they will take that bottle first and replace it with another un-sealed water bottle. 2) What a bad and seemingly discrimiative approach at Peshawari - are 2 people NOT allowed to dine-in. Is that too small to ask for. 3) We asked to make a reservation for us 8:45 PM on 01 Oct - Mr Satyanaayan declines entry, asks us to wait elsewhere and not in front of the outlet, does not call back for the table, upon this discriminative approach - asks us to call whoever made our reservation there. 4) Peshawari cannot get worst in its offering / approach to diners. 5) Upon approaching other team mates of the outlet - Mr Satyanarayan intervenes and does not allow me to speak - like a street fight.
Respuesta de Bhagwan Balani el 26 oct. 2023
Dear Guest,Namaste!I am very sorry to learn of your experience at ITC Maratha. The entire team joins me in extending our sincere and profound apologies for the inconvenience caused during your stay. I have personally shared your feedback with the concerned departments.I am confident that having had areas highlighted in your review, responsible actions will be taken. Rest assured, your comments have received our strictest priority and sternest attention. Our endeavor has always been to look after our guests and provide them with the highest levels of service and assistance. I urge you to please treat the experience in isolation and give us an opportunity to serve you in the near future as well.The team and I look forward to your continued visits.Responsibly yours,Bhagwan Balani General Manager – ITC Maratha

10/10 Excelente

Ferruccio

Viajó por negocios
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Veramente molto bello
Tutto perfetto
Se hospedó 1 noche en octubre de 2023
Respuesta de Atul Bhalla el 17 oct. 2023
Dear Guest,Namaste!Thank you so much for your kind ratings on this forum. We take pride in the hospitality we offer and are glad to know that we could pamper you with the perfect ITC Hotels experience. Once again, we thank you for your patronage and look forward to the pleasure of your revisit.Responsibly yours,Atul BhallaArea Manager – West & East, ITC Hotels &General Manager – ITC Maratha

10/10 Excelente

Arnab, Footscray

Se hospedó 2 noches en septiembre de 2023
Respuesta de Atul Bhalla el 15 oct. 2023
Dear Guest, Namaste!Thank you so much for reviewing your experience on this forum.The entire team at ITC Maratha joins me in thanking you for your gracious comment and we look forward to the opportunity of welcoming you soon with an even better experience.Responsibly yours,Atul BhallaArea Manager – West & East, ITC Hotels &General Manager – ITC Maratha

10/10 Excelente

FERRUCCIO

Viajó por negocios
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en octubre de 2023
Respuesta de Atul Bhalla el 10 oct. 2023
Dear Guest, Namaste!Thank you so much for reviewing your experience on this forum.The entire team at ITC Maratha joins me in thanking you for your gracious comment and we look forward to the opportunity of welcoming you soon with an even better experience.Responsibly yours,Atul BhallaArea Manager – West & East, ITC Hotels &General Manager – ITC Maratha

10/10 Excelente

Prakash

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en octubre de 2023
Respuesta de Atul Bhalla el 10 oct. 2023
Dear Guest, Namaste!Thank you so much for reviewing your experience on this forum.The entire team at ITC Maratha joins me in thanking you for your gracious comment and we look forward to the opportunity of welcoming you soon with an even better experience.Responsibly yours,Atul BhallaArea Manager – West & East, ITC Hotels &General Manager – ITC Maratha

10/10 Excelente

Alexandre

Viajó por negocios
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en septiembre de 2023
Respuesta de Atul Bhalla el 9 oct. 2023
Dear Guest, Namaste!Thank you so much for reviewing your experience on this forum.The entire team at ITC Maratha joins me in thanking you for your gracious comment and we look forward to the opportunity of welcoming you soon with an even better experience.Responsibly yours,Atul BhallaArea Manager – West & East, ITC Hotels &General Manager – ITC Maratha

4/10 Mediocre

Martin

Se hospedó 2 noches en septiembre de 2023
Respuesta de Atul Bhalla el 9 oct. 2023
Dear Guest,Namaste!I am very sorry to learn of your experience at ITC Maratha. The entire team joins me in extending our sincere and profound apologies for the inconvenience caused during your stay. I have personally shared your feedback with the concerned departments for immediate corrective action.Our endeavour has always been to look after our guests and provide them with the highest levels of service and assistance. I sincerely hope that you will not hold this experience against us and will give us an opportunity to be of service to you in the future as well. The team and I look forward to your continued visits.Responsibly yours,Atul BhallaArea Manager – West & East, ITC Hotels &General Manager – ITC Maratha

8/10 Bueno

Laura

Le gustó: Limpieza, estado de la propiedad e instalaciones
It was an amazing experience. Please add good pub
Se hospedó 5 noches en agosto de 2023
Respuesta de Mr. Atul Bhalla el 12 sept. 2023
Dear Guest, Namaste!Thank you so much for reviewing your experience on this forum.The entire team at ITC Maratha joins me in thanking you for your gracious comment and we look forward to the opportunity of welcoming you soon with an even better experience.Responsibly yours,Atul BhallaArea Manager – West & East, ITC Hotels &General Manager – ITC Maratha