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Opiniones sobre Monterey Fairgrounds Inn

2 out of 5
Monterey Fairgrounds Inn
2042 Fremont St, Monterey, CA

Opiniones

4,4
Evaluación: 10 - Excelente. 35 de 525 opiniones" "
Evaluación: 8 - Bueno. 63 de 525 opiniones" "
Evaluación: 6 - Aceptable. 80 de 525 opiniones" "
Evaluación: 4 - Mediocre. 110 de 525 opiniones" "
Evaluación: 2 - Terrible. 237 de 525 opiniones" "

4,4/10

Limpieza

6,2/10

Personal y atención

4,0/10

Servicios

4,2/10

Estado de la propiedad e instalaciones

4,4/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Gabriel

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Muy buen hotel lo recomiendo
Se hospedó 3 noches en abril de 2023
Respuesta de Customer Care Team el 8 may. 2023
Hi Gabriel,Thanks for rating us based on your recent visit. It looks like you had an awesome and comfortable stay. Thank you for your recommendation and we would love to have you back again in the future. Best Regards, Monterey Fairgrounds InnCustomer Care Team

2/10 Terrible

Miguel A

Viajó con su familia
No le gustó: Limpieza, estado de la propiedad e instalaciones, comodidad de la habitación
Muy mal el hotel
El baño y el todo el piso muy sucio encontre toallas usadas y sucias y rotas los muebles se estan desaciendo los colchones rotos y muy biejos no teniamos papel para baño muy mal exijo mi rembolso
Piso sucios
Tallas umedas
La cama
La mesa
Se hospedó 1 noche en agosto de 2022

4/10 Mediocre

Ignacio

Viajó en grupo
No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Nomás ocupaba algo para dormir
Se hospedó 1 noche en julio de 2022

2/10 Terrible

Rosario

Se hospedó 1 noche en julio de 2022
Respuesta de Customer Care Team el 18 jul. 2022
Dear guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again. Best Regards, Customer Care Team

8/10 Bueno

Julian

Se hospedó 1 noche en agosto de 2021
Respuesta de Guest Experience Team el 17 sept. 2021
Dear Guest, We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards, Customer Care Team

2/10 Terrible

Berenice

Viajó con su familia
No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en agosto de 2021
Respuesta de Guest Experience Team el 17 sept. 2021
Dear guest, Thank you for your review. We strive to deliver a great guest experience, but it sounds like your time with us did not meet your expectations. We apologize for any disappointment with the accommodation, and we would like to know more about how we can make your next stay with us enjoyable. We hope for a chance to redeem ourselves with you and restore your faith in our hotel and hospitality. Best Regards, Customer Care Team

2/10 Terrible

Dania

No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 2 noches en mayo de 2021
Respuesta de Guest Experience Team el 2 jun. 2021
Dear guest, thank you for taking the time to rate your recent stay with us. We are disappointed that you don't seem to have had the wonderful experience that the vast majority of our guests do. We sincerely hope that you will give us another opportunity to restore your faith in our hotel and hospitality. Best Regards, Customer Care Team

2/10 Terrible

Fidias

No le gustó: Limpieza, estado de la propiedad e instalaciones, comodidad de la habitación
No reserves.
Mil cosas no se por donde empezar. Sabanas sucias, ropa de cama rota, las almohadas ya habían sido usadas y nos las habían cambiado, el frigorífico de la habitación está roto y congela la comida, rehusan los botes de gel para el siguiente cliente, olor a tabaco nauseabundo, cubren los detectores Humo con bolsas de plástico, ambiente feo en el parking, no realizan limpieza en 3 días, colchones hundidos... en fin... creo que el PEOR SITIO DONDE NE HE ALOJADO JAMÁS!!! Es preferible que Pagés un poco más y vayas algún lugar un poco mejor. De ahí me marche al Sand Castles Inn y sin comparación. Espero sirva mi comentario.
Se hospedó 3 noches en mayo de 2020
Respuesta de Customer Care Team el 28 may. 2020
Dear guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again. Best Regards, Customer Care Team

2/10 Terrible

Angel

No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
No se ospeden en este lugar
Fue una experiencia tan terrible.que me da asco contarla.
Se hospedó 1 noche en agosto de 2019
Respuesta de Customer Care Team el 25 ago. 2019
Dear Angel, We are disappointed if one of our guests leaves with less than first rate experience. Our aim is to provide a clean, comfortable and pleasant place to stay. We sincerely apologize that our hospitality and attention to details left something to be desired, this is very unlike us. Thank you for sharing your feedback. Please feel free to connect if there is anything we can do to help. We sincerely hope that you will give us another chance to restore your faith in our hotel and hospitality.

2/10 Terrible

David

No le gustó: Limpieza, estado de la propiedad e instalaciones, comodidad de la habitación
THE WORST PLACE I'VE BEEN IN AGES
The word "disgusting" is not enough to express my feelings about this place. Dirt, holes on walls, stained towels, used sheets and dirty pillow cases, it smelled like a crack house. We had to sleep on the beds but in our sleeping bags. Some previous guest put a plastic bag over the smoke detector in order to consume pot inside (odor clearly showed it) and no staff member removed it. Lack of hygiene and fire hazard. We had two rooms there (4 adults & 4 kids), prepaid, no refund and late arrival, otherwise I would never have stayed in such place. In one word: RUN
Se hospedó 1 noche en junio de 2019
Respuesta de Customer Care Team el 18 jul. 2019
Dear David, We are disappointed if one of our guests leaves with less than first rate experience. Our aim is to provide a clean, comfortable and pleasant place to stay. We sincerely apologize that our hospitality and attention to details left something to be desired, this is very unlike us. Thank you for sharing your feedback. Please feel free to connect if there is anything we can do to help. We sincerely hope that you will give us another chance to restore your faith in our hotel and hospitality.

4/10 Mediocre

Félix Miguel

No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Poco recomendable
Muy buena voluntad y predisposición del empleado, pero muchas cosas no funcionaban (2 lámparas y secador de pelo) Nos cambiaron a una habitación mejor pero que también tuvo sus inconvenientes
Se hospedó 1 noche en junio de 2019
Respuesta de Guest Experience Manager el 26 jun. 2019
Hi Felix, It's a wonderful feeling knowing that our team was able to provide awesome service to you while you were staying with us. Your comment about maintenance is noted and we will see to it that our team does a better job preparing the area moving forward. We will also see what we can do about having some updates soon. We are glad the room you were moved to was better and we hope you consider staying with us again soon. Best Regards, Monterey Fairgrounds Inn Customer Care Team

10/10 Excelente

Bruce

Viajó en grupo
It was easy to get in and out
Se hospedó 1 noche en abril de 2024
Respuesta de Customer Care Team el 24 abr. 2024
Dear Bruce, we're glad to hear that you found our hotel convenient in terms of accessibility! Providing easy access for our guests is important to us, and we're pleased that you had a smooth experience getting in and out during your stay. Should you need accommodations in the future, whether for a short trip or a longer stay, we'd be delighted to welcome you back. Thank you for choosing our hotel, and we hope to see you again soon!Best Regards, Monterey Fairgrounds InnCustomer Care Team

2/10 Terrible

Yesel

Viajó con su familia
No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
I would never stay here. As soon as I saw the room I got out. Smelled horrible. And had mold on walls. There was hair on the bathroom floor and a used towel that was hanging on the bathroom door.
Se hospedó 1 noche en marzo de 2024
Respuesta de Customer Care Team el 1 abr. 2024
Dear Yesel, we're truly sorry to hear about your disappointing experience. Maintaining cleanliness and providing a comfortable environment for our guests are top priorities for us, and it's disheartening to learn that we fell short of your expectations in these areas. Please rest assured that we take your feedback seriously and will handle the issues you've raised with our housekeeping and maintenance teams to ensure that such incidents do not recur. We apologize for any inconvenience caused and appreciate your candid feedback, which helps us improve our services. If there's anything else we can do to make things right or if you have any further concerns, please don't hesitate to reach out to us directly. Your satisfaction is important to us, and we hope to have the opportunity to regain your trust in the future.Best Regards, Monterey Fairgrounds InnCustomer Care Team

6/10 Aceptable

Laura

Viajó con su pareja
Le gustó: Limpieza, personal y atención
It was definitely affordable thats a plus but there was a weird smell outside and the noise was unreal
Se hospedó 1 noche en febrero de 2024
Respuesta de Customer Care Team el 13 feb. 2024
Dear Laura, thank you for taking the time to share your feedback. We appreciate your honesty and apologize for any inconvenience you experienced during your stay. We take all guest feedback seriously as it helps us improve our services. Regarding the smell and noise, we are actively working on handling these issues to enhance the overall experience for our guests. We hope you give us another opportunity to provide you with a more enjoyable and comfortable stay in the future. If there's anything specific you'd like us to handle, please feel free to contact our front desk.Best Regards, Monterey Fairgrounds InnCustomer Care Team

2/10 Terrible

William

Viajó con su familia y niños pequeños
No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Floors were sandy, no washcloths, hand towels, kleenex, coffee, creamer, shampoo, conditioner, soap. Bed sheets didn't fit & kept pulling off of mattress. The place looked like they house the homeless & drug users - vacationers are an inconvenience. Never in my 67 years have I been so disgusted with a hotel booking
Se hospedó 1 noche en noviembre de 2023
Respuesta de Customer Care Team el 13 dic. 2023
Dear William, we sincerely apologize for the numerous issues you encountered during your stay. Your experience is far from the standard we aim to provide, and we deeply regret any inconvenience caused. We take your feedback seriously and will conduct a thorough investigation to identify and rectify the shortcomings you've mentioned. Our goal is to ensure a clean, comfortable, and welcoming environment for all our guests, and we fell short of that during your stay. Please rest assured that we will handle the housekeeping and maintenance issues immediately to prevent such problems in the future. If you choose to give us another chance, we will do everything in our power to make your next stay significantly better. Once again, we apologize for the disappointment you experienced, and we appreciate your candid feedback. If there's anything more you would like to share or discuss, please feel free to reach out to us directly. Your satisfaction is important to us, and we hope to have an opportunity to make amends.Best Regards, Monterey Fairgrounds InnCustomer Care Team

6/10 Aceptable

Nychelle A.

Le gustó: Limpieza
No le gustó: Servicios, estado de la propiedad e instalaciones
Room was clean but like weirdly empty and reeked of cigarette smoke. Other guests were loud well into the night. No smoke detector in room and no bedside lamps. Staff was friendly and the price was affordable. Probably wouldn't stay again but was adequate for what I needed.
Se hospedó 4 noches en noviembre de 2023
Respuesta de Customer Care Team el 28 nov. 2023
Dear Nychelle, thank you for sharing your experience with us. We apologize for the inconveniences you faced during your stay. We take guest feedback seriously and will handle the issues mentioned regarding the smell of cigarette smoke, noise disturbances, and lack of smoke detectors and bedside lamps, ensuring corrective measures are taken to improve these aspects. We're glad to hear that the room was clean and that you found the staff friendly, as well as the pricing reasonable for your needs. We appreciate your feedback and hope to have the opportunity to improve upon these aspects should you choose to stay with us again in the future. If you have any further comments or concerns, please feel free to reach out to our team.Best Regards, Monterey Fairgrounds InnCustomer Care Team

2/10 Terrible

Charles

No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Bull doze the place
Our room was disgusting. We booked a non smoking room and it reeked of cigarettes and have ashes in the corner of the room. Smoke detector has had it battery removed. The floor and bed was so nasty we couldn’t put our belongings there. Door hair and long hair everywhere. Someone shaved the face/head in the bathroom sink and it was still there. I would not recommend staying there.
Se hospedó 1 noche en octubre de 2023
Respuesta de Customer Care Team el 24 oct. 2023
Dear Charles,We're truly sorry to hear about the terrible condition of your room and the negative aspects of your stay. This falls far below our standards, and we apologize for the cleanliness issues, the presence of smoke in a non-smoking room, and the condition of the room, as well as the lack of proper maintenance. Your feedback is important to us, and we will address these concerns to ensure a much better experience for our guests.If you would like to provide more details or if there's anything specific you'd like us to know, please feel free to share. We hope you'll reconsider and give us the opportunity to make amends in the future.Best Regards, Monterey Fairgrounds InnCustomer Care Team

2/10 Terrible

mark

Viajó con su familia
No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
This place was gross. The fire alarm had been ripped out of the wall. Bedroom filthy. Room filthy. Pool was disgusting and green. Trash all over the parking lot, including tires. Hairs all over the place. Front door did not work. Sheets and towels dirty. We left and did not even stay there.
Respuesta de Customer Care Team el 9 oct. 2023
Dear Mark,We're deeply disappointed to hear about your experience, and we sincerely apologize for the issues you encountered during your stay. This is certainly not the standard we aim to uphold. Your feedback is crucial, and we'll address these concerns immediately to ensure such situations do not recur.Please accept our apologies for the inconvenience you faced. If you reconsider staying with us in the future, we'd love the opportunity to provide you with a much better experience.Best Regards, Monterey Fairgrounds InnCustomer Care Team

8/10 Bueno

Bill

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
We enjoyed our stay and would come again.
Se hospedó 2 noches en septiembre de 2023
Respuesta de Customer Care Team el 7 oct. 2023
Dear Bill,Thank you for your positive review! We're delighted to hear that you enjoyed your stay with us and would consider coming back. If there's anything specific you'd like to share about your experience or if you have any suggestions to make your next visit even better, please feel free to let us know. We can't wait to welcome you again in the future!Best Regards, Monterey Fairgrounds InnCustomer Care Team

2/10 Terrible

Sahana

No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Terrible stay
It was awful! They are so cheap with their bedding and bed. It was basically a joke. No comforter at all, just a single sheet to sleep with.
Se hospedó 1 noche en septiembre de 2023
Respuesta de Customer Care Team el 2 oct. 2023
Dear Sahana,We apologize for your disappointing experience during your stay. Your feedback is important to us, and we're sorry to hear that you found the bedding and bed uncomfortable, as well as the other aspects of your stay lacking.Please know that we take your comments seriously and will use them as opportunities for improvement. We understand the importance of providing a comfortable and clean environment for our guests, and we will work to address these issues.If you have any specific suggestions or further comments to share, please don't hesitate to let us know. We value your input and hope to have the chance to provide you with a better experience in the future.Best Regards, Monterey Fairgrounds InnCustomer Care Team

4/10 Mediocre

Louise

Viajó con su familia
No le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
What i like about Fairgrounds Inn is its location right across from the Monterey Fairgrounds. They have also installed solar and have begun up grading the motel, which we have observed over the last several years going to Monterey Jazz. What I did not like, was no chairs, no water glasses, no hair dryer, a broken toilet paper holder, a dresser which was old and worn and had drawers that did not fit properly, no reading lights, and that we had to ask for hangers. The bed only had a bedspread and no extra blankets. We used our own tap blankets we brought with us. I realize times are challenging, but when we first came to stay there, all those things were available. The remodeling in a room we had in other years reflected a big improvement, but not in the room we were given this year. I would like to support them because I am sure they need the business. They did have available rooms which is unusual for Jazz Fest. However, I would like them to take care of these issues as it really detracts from their entire operation. They have a great location and a great opportunity. I hope they make some changes.
Se hospedó 3 noches en septiembre de 2023
Respuesta de Customer Care Team el 27 sept. 2023
Dear Louise,Thank you for your candid feedback about your recent stay at Fairgrounds Inn. We appreciate your loyalty over the years and your observations regarding the changes in the motel.We apologize for the shortcomings you experienced during your stay, including the lack of essential amenities and the condition of the room. Your comments are valuable to us, and we will certainly address these issues to ensure a more comfortable and enjoyable experience for our guests in the future.We appreciate your support and hope to have the opportunity to welcome you back in the future with improved accommodations.Best Regards, Monterey Fairgrounds InnCustomer Care Team

2/10 Terrible

Johanna

Le gustó: Personal y atención
No le gustó: Limpieza, estado de la propiedad e instalaciones, comodidad de la habitación
Room was so bad I had to leave, at least the front desk was understanding.
Se hospedó 2 noches en septiembre de 2023
Respuesta de Customer Care Team el 6 sept. 2023
Dear Johanna,We're truly sorry to hear about your disappointing experience with your room. We appreciate your kind words about our understanding front desk team, but it's disheartening that the room didn't meet your expectations.We take your feedback seriously and will address the room issue promptly to ensure it doesn't happen again. If you ever decide to give us another chance, we'd love the opportunity to provide you with a more comfortable stay.Best Regards, Monterey Fairgrounds InnCustomer Care Team

2/10 Terrible

Brandy

Viajó con su familia
No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Pulling the extra pillow from the closet and having a used drug pipe fall at my daughters feet was especially welcoming! Never again.
Se hospedó 1 noche en agosto de 2023
Respuesta de Customer Care Team el 21 ago. 2023
Dear Brandy,We appreciate your feedback - thank you for taking the time to leave us comments about your recent stay. It's unfortunate that you did not seem to have experienced the usual level of satisfaction that other guests have but thanks for pointing out the things that we can improve on. Your comment about cleanliness and property condition is noted and we will make sure to prepare the rooms better next time. We will also see what we can do about having some updates soon. We would love it if you would come back to stay with us again - we have no doubt that the next time you would have the wonderful experience that the vast majority of our guests have. Best Regards, Monterey Fairgrounds InnCustomer Care Team

2/10 Terrible

Glenn

Viajó con su familia
No le gustó: Limpieza, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 2 noches en agosto de 2023
Respuesta de Customer Care Team el 21 ago. 2023
Dear Glenn,We are sorry to hear that many aspects of your stay made it very unsatisfactory for you concerning cleanliness and property condition. We appreciate your calling our attention to these matters - we will review each of your points and we will make sure these do not happen again. Guest satisfaction for us is highly rewarding, thus we value every feedback we get as it makes us improve better. Again, thank you for your thoughts, feedback, and constructive comments, it is highly appreciated. We would love it if you would come back to stay with us again - we have no doubt that the next time you would have the wonderful experience that the vast majority of our guests have.Best Regards, Monterey Fairgrounds InnCustomer Care Team

2/10 Terrible

Cory

Viajó con su familia
No le gustó: Limpieza, estado de la propiedad e instalaciones, comodidad de la habitación
IGNORE THEIR PICTURES. This place is not kept up at all. Cigarette burns on blankets. Some white stuff..like mold on bathroom floor. TV didn’t work. Walls paper thin. Didn’t feel safe with my family their. In my opinion stay somewhere else and pay a little more.
Se hospedó 1 noche en agosto de 2023
Respuesta de Customer Care Team el 21 ago. 2023
Dear Cory,Your concern is noted - rest assured that we will continue to listen to our guests so we can continuously improve on the services that we provide. We are sorry that you did not seem to have a wonderful experience during your stay. We will make sure to use this as an inspiration to be better. We hope you consider staying with us again the next time you are in the area.  Best Regards, Monterey Fairgrounds InnCustomer Care Team

8/10 Bueno

Brian

Viajó con su familia
Le gustó: Limpieza, personal y atención
A bit noisy. People playing music in the parking lot quite late, and I believe a rhinoceros was staying upstairs. Otherwise, generally clean, if very spartan.
Se hospedó 1 noche en agosto de 2023
Respuesta de Customer Care Team el 18 ago. 2023
Hi Brian,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Your feedback about the noise is noted and we will see what we can do about improving. We can probably assign a quieter room for you next time. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards, Monterey Fairgrounds InnCustomer Care Team

2/10 Terrible

Rogelio

Viajó con su familia
No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 2 noches en julio de 2023
Respuesta de Customer Care Team el 2 ago. 2023
Dear guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team

2/10 Terrible

Martha

Viajó con su pareja
No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The room was dirty, the sheet where not clean, towels where dirty with stains, the walls where dirty. the toilet was not clean it had stains inside and outside.this has been the worse experience i have every had. Expedia should remove them from the listing.
Se hospedó 2 noches en julio de 2023
Respuesta de Customer Care Team el 2 ago. 2023
Dear Guest, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.Best Regards, Monterey Fairgrounds InnCustomer Care Team

10/10 Excelente

Diego

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 2 noches en julio de 2023
Respuesta de Customer Care Team el 2 ago. 2023
Many thanks for your positive rating – we are delighted that you enjoyed your time at our property so much. We hope to host you again successfully in the near future.Best Regards,Customer Care Team

2/10 Terrible

Josephine

Viajó por negocios
No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
I don’t want a come back again on that hotel.
Se hospedó 2 noches en julio de 2023
Respuesta de Customer Care Team el 28 jul. 2023
Dear Josephine,Your concern is noted - rest assured that we will continue to listen to our guests so we can continuously improve the services that we provide. We are sorry that you did not seem to have a wonderful experience during your stay. We will make sure to use this as an inspiration to be better. We hope you consider staying with us again the next time you are in the area.  Best Regards, Monterey Fairgrounds InnCustomer Care Team

2/10 Terrible

Cliente verificado

Viajó con su familia
No le gustó: Limpieza, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en julio de 2023
Respuesta de Customer Care Team el 26 jul. 2023
Dear guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team

4/10 Mediocre

Michael

Viajó con su familia
No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
The beds were bad. The first room we had you couldn’t open the door without putting your shoulder and full body weight into it. The next room wasn’t completely clean. They have trash on the property which would be easy to clean up but they don’t. I’m not a harsh judge of motels but this one needs some work.
Se hospedó 1 noche en junio de 2023
Respuesta de Customer Care Team el 23 jun. 2023
Dear Michael, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Best Regards, Monterey Fairgrounds InnCustomer Care Team

6/10 Aceptable

Ginger

Viajó con su familia
No le gustó: Limpieza, estado de la propiedad e instalaciones
We had to ask for face cloths. The room floor was dirty and they had a coffee machine but no coffee to use in the machine. Building was on a hill so the parking lot was slopped and hard to find a spot to park. Very poorly managed, I don’t recommend this place.
Se hospedó 1 noche en junio de 2023
Respuesta de Customer Care Team el 20 jun. 2023
Dear Ginger,We are sorry to hear that many aspects of your stay made it unsatisfactory for you concerning cleanliness and property conditions. We appreciate your calling our attention to these matters - we will review each of your points and we will make sure these do not happen again. Guest satisfaction for us is highly rewarding, thus we value every feedback we get as it makes us improve better. Again, thank you for your thoughts, feedback, and constructive comments, it is highly appreciated. We would love it if you would come back to stay with us again - we have no doubt that the next time you would have the wonderful experience that the vast majority of our guests have.Best Regards, Monterey Fairgrounds InnCustomer Care Team

2/10 Terrible

Synthia

Viajó con su familia
No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Based on the photos, the property look nothing like what the photos represented, and it wasn’t till after we booked the room when we cannot get a refund that horrible review started to come forth I am physically disabled. I was placed on the second floor with two flights of stairs to get to my room, there is no elevator, the rooms were dirty, the linen was dirty. We used our own blankets to place over the bed. The furniture in the room was old and dirty. Our carbon monoxide monitor kept going off, so rather than replace the battery they came in and took it out, completely leaving us on safe And the most ridiculous part of our stay was the only kid size housekeeper who was so rude beyond belief told us she leaves at 11am and we should have asked to have room cleaned before she leaves for the day although check in is not until 3pm so how would we know the room sad not cleaned? We reported her behavior to management but nothing was done. The 2nd day same issue with housekeeper she literally argued with us because she failed to mop the nasty floor. So she finally shows up to clearness room & decides she would video record us in the room which is against the law in California as we ststed we did not give her permission to record I’d or our belongings but she was so rude and made the stay that much worse. I DEMAND A REFUND!
Se hospedó 2 noches en junio de 2023
Respuesta de Customer Care Team el 6 jun. 2023
Dear Synthia,We are sorry to hear that you were at the receiving end of very poor customer service which made your stay very unsatisfactory. We appreciate your calling our attention to these matters - we will review each of your points and we will make sure these do not happen again. Guest satisfaction for us is highly rewarding, thus we value every feedback we get as it makes us improve better. Again, thank you for your thoughts, feedback, and constructive comments, it is highly appreciated. We would love it if you would come back to stay with us again - we are really sorry for the inconvenience.Best Regards, Monterey Fairgrounds InnCustomer Care Team

2/10 Terrible

Abigail

Se hospedó 1 noche en mayo de 2023
Respuesta de Customer Care Team el 23 jun. 2023
Dear guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team

8/10 Bueno

Karen

Viajó por negocios
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Convenient location next to the fairgrounds.
Came here for a business trip, working the Caliroots festival. Convenient location next to the venue that I worked at. The outside of the property is a bit sketchy, but the service is great! The rooms on the hill can be scary too get to, but the room itself is spacious. Microwave and mini fridge included. Also wifi and parking.
Se hospedó 2 noches en mayo de 2023
Respuesta de Customer Care Team el 1 jun. 2023
Dear Karen, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Best Regards, Monterey Fairgrounds InnCustomer Care Team

2/10 Terrible

Claudia

Viajó con su familia
No le gustó: Limpieza, estado de la propiedad e instalaciones
It wasn’t what was shown in the pictures. The place was very sketchy. Rooms where not adequate for stay. I guess they did as much as they had staff for. But this inn needs a deep cleaning and a revamping asap. Manager was nice an accommodating but the property is way to old. Did not look like the pictures at all.
Se hospedó 1 noche en mayo de 2023
Respuesta de Customer Care Team el 31 may. 2023
Dear Guest, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Best Regards, Monterey Fairgrounds InnCustomer Care Team

2/10 Terrible

hector

Viajó con su familia
No le gustó: Limpieza
Ghetto and dirty
Se hospedó 1 noche en abril de 2023
Respuesta de Customer Care Team el 23 may. 2023
Hey Hector,Thank you for your feedback and we are sorry that you did not seem to have an awesome experience during your stay. Your concern about cleanliness is noted and we will see to it that our team does a better job preparing the rooms. We will also see what we can do about having some updates soon. We love hearing back from our guests and we hope to get additional feedback/comments from you the next time you stay with us. Have a good one. Best Regards, Monterey Fairgrounds InnCustomer Care Team

4/10 Mediocre

Edward

Viajó en grupo
No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
half star
In the beginning we had room #131 which was a dump. Dirty and 2 towels and no trash can. I had emailed for a ADA room. They eventually moved myself to a ADA room below and my friends shared a 1 bedroom. I will not be coming back to this place or referring any friends there.
Se hospedó 2 noches en abril de 2023
Respuesta de Customer Care Team el 25 abr. 2023
Dear Edward,We are sorry to hear that many aspects of your stay made it very unsatisfactory for you concerning cleanliness, poor customer service, and our facilities. We appreciate your calling our attention to these matters - we will review each of your points and we will make sure these do not happen again. Guest satisfaction for us is highly rewarding, thus we value every feedback we get as it makes us improve better. Again, thank you for your thoughts, feedback, and constructive comments, it is highly appreciated. We would love it if you would come back to stay with us again - we have no doubt that the next time you would have the wonderful experience that the vast majority of our guests have.Best Regards, Monterey Fairgrounds InnCustomer Care Team

4/10 Mediocre

slavic, Fresno

Viajó con su familia
Le gustó: Personal y atención
No le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Cheap
Se hospedó 1 noche en abril de 2023
Respuesta de Customer Care Team el 25 abr. 2023
Dear Guest,Thank you for your feedback and we are sorry that you did not seem to have an awesome experience during your stay. We love hearing back from our guests and we hope to get additional feedback/comments from you the next time you stay with us. Have a good one. Best Regards, Monterey Fairgrounds InnCustomer Care Team

2/10 Terrible

Hanne

No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Forfærdeligt.
Forfærdeligt ophold. BLIV VÆK! Lejet værelse for 1 nat. Meget spartansk møbler, ingen sengelamper, en kaffemaskine men ingen kaffekande, slidte møbler og seng. Meget snavset på værelse og badeværelse. Beskidt sengetøj. Meget uro fra de andre værelser. Midt om natten er der hunde på værelset ved siden af som gør, til trodt at hunde ikke er tilladt. Meget dårlig internet forbindelse. Eneste godt er tæt på byen og centrum. Ikke pengene værd!
Se hospedó 1 noche en abril de 2023
Respuesta de Customer Care Team el 25 abr. 2023
Dear Guest,Thank you for your feedback - we appreciate you taking the time to leave us with comments about your recent visit. While we are sad to hear that you did not experience the level of satisfaction that other guests usually have, we are glad that you pointed out the things that we can work on. Your comment about cleanliness is noted and we will see to it that our team does a better job preparing the area moving forward. We will also see what we can do about having some updates soon and improving on the maintenance issues. We are sorry for the inconvenience caused and we hope you consider staying with us again. Best Regards, Monterey Fairgrounds InnCustomer Care Team

6/10 Aceptable

Araceli

Viajó con su familia
Le gustó: Estado de la propiedad e instalaciones
Se hospedó 2 noches en abril de 2023
Respuesta de Customer Care Team el 17 abr. 2023
Dear guest, we are always anxious to get feedback from our guests in relation to their stays with us, so we very much appreciate your rating, thank you. Whilst we are pleased that you had a reasonable stay here, we aim to exceed all of our guests’ expectations, and we are disappointed that we did not exceed yours. We sincerely hope you will give us another opportunity to host you. Thanks again.Best Regards,Customer Care Team

2/10 Terrible

Michele

Le gustó: Personal y atención
No le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
FYI, I stay at cheap motels all around the world. This one was THE WORST. There were filthy, used towels and wet, used, half bay of soap in the bathroom. When I exchanged them for clean ones, the “clean” ones had hairballs attached. The floor was so grimy that I had to wash my feet after walking around the room. Trash was present on the doorstep, the sidewalk, and all around the property. No chairs were available in any of the rooms, even upon request. The Wi-Fi didn’t work. Customers are required to pay for ice from the ice machine. So grossly unsanitary and uncomfortable, I checked out the next morning at 8 AM instead of staying for the entire weekend. The staff in the office were friendly and polite.
Se hospedó 2 noches en febrero de 2023
Respuesta de Customer Care Team el 11 mar. 2023
Dear Michele,We appreciate your feedback, many thanks. We are very sorry that so many aspects of your stay disappointed you mainly about cleanliness. We will review all of your comments with our management team, and we will investigate what actions we can take to improve our future guests' experiences with us. Again, we really appreciate your constructive review.Best Regards, Monterey Fairgrounds InnCustomer Care Team

6/10 Aceptable

Leonard

No le gustó: Estado de la propiedad e instalaciones, comodidad de la habitación
Stay only if there is no other place
There were holes in the bed comforter, soap looked like it was used and repacked, shady people hanging out in the parking lot.
Se hospedó 2 noches en febrero de 2023
Respuesta de Customer Care Team el 23 feb. 2023
Dear Guest,We appreciate hearing back from you about your recent experience with us. We value feedback and always look for ways to make things better for our guests.  Your concern about the linen and bathroom amenities is noted and we will see to it that this is addressed immediately. We will also see what we can do about having some updates to the property soon. We are sorry for the inconvenience caused and we hope you consider staying with us again. Best Regards, Monterey Fairgrounds InnCustomer Care Team

6/10 Aceptable

Rosa

Se hospedó 1 noche en febrero de 2023
Respuesta de Customer Care Team el 23 feb. 2023
Dear Guest,Thank you for your feedback and we hope you had a pleasant stay with us. We love hearing back from our guests and we hope to get additional feedback/comments from you the next time you stay with us. Have a good one. Best Regards, Monterey Fairgrounds InnCustomer Care Team

10/10 Excelente

Domenique

Viajó por negocios
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en febrero de 2023
Respuesta de Customer Care Team el 6 feb. 2023
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

2/10 Terrible

Patricia

Viajó con su pareja
No le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Our room was dirty and dusty. The floors were sticky. We did not have a trash can, cups to drink wanter, small towels or even a chair to sit on. The tub was dirty too. They did not leave an extra blanket for the chilly night. We had to walk down the parking lot at night to just ask for those basic items. This is a low budget hotel near the airport but even at that price, they should treat their guests more respecfullly.
Respuesta de Customer Care Team el 22 dic. 2022
HI Patricia,Thank you for your feedback and we are sorry that you did not seem to have an awesome experience during your stay. Your comment about cleanliness is noted and we will see to it that our team does a better job preparing the area moving forward. We will also see what we can do about having some updates soon and improve on the maintenance issues. We love hearing back from our guests and we hope to get additional feedback/comments from you the next time you stay with us. Have a good one. Best Regards, Monterey Fairgrounds InnCustomer Care Team

10/10 Excelente

Sina

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
.
Se hospedó 1 noche en noviembre de 2022
Respuesta de Customer Care Team el 21 nov. 2022
Hello Sina,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards, Monterey Fairgrounds InnCustomer Care Team

4/10 Mediocre

Oernulf

Se hospedó 1 noche en octubre de 2022
Respuesta de Customer Care Team el 25 oct. 2022
Dear guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team

2/10 Terrible

Robert

Viajó con su familia
No le gustó: Servicios, estado de la propiedad e instalaciones
The soap was 1/2 used. I wouldn't take a shower in the place and I slept in my cloths. Very disappointed. Seemed more like a hotel that people lived in or Section 8 housing.
Se hospedó 2 noches en octubre de 2022
Respuesta de Customer Care Team el 12 oct. 2022
Dear Robert,We appreciate the rating that you provided - rest assured that we will continue to listen to our guests so we can continuously improve the services that we provide. We are sorry that you did not seem to have an awesome experience during your stay but we will take this as inspiration to be better. We hope you consider staying with us again in the near future. Best Regards, Monterey Fairgrounds InnCustomer Care Team