Hello Ms McCoyYou booked a room through a third party website and they do not get all rooms from us so my front desk was correct in that we had no more rooms to move from that group. My front desk went the extra mile for you when you came back to the desk, moved and upgraded you at no additional charge to a room on the third floor to make you feel more comfortable.The reason why we had a door open and a fan going is because we cleaned the carpet and it was drying. It's tough for a business to read wrong assumptions in reviews...As much and hard as we try to have everything perfect with all our rooms, in case there is something missing, please call the desk so that we can help because if you would have, we could've resolved it in no time. We like to get the opportunity to help out when people are at the hotel as there is nothing we can do after you have checked out. Thank you and have a good day