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Opiniones sobre Village at Hawks Cay Villas by KeysCaribbean

3 out of 5
Village at Hawks Cay Villas by KeysCaribbean
300 Duck Key Drive, Marathon, FL

Opiniones

7,4

Bueno

Evaluación: 10 - Excelente. 60 de 163 opiniones" "
Evaluación: 8 - Bueno. 45 de 163 opiniones" "
Evaluación: 6 - Aceptable. 24 de 163 opiniones" "
Evaluación: 4 - Mediocre. 15 de 163 opiniones" "
Evaluación: 2 - Terrible. 19 de 163 opiniones" "

7,6/10

Limpieza

7,8/10

Personal y atención

6,4/10

Servicios

7,6/10

Estado de la propiedad e instalaciones

7,8/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Katia

Viajó con su familia
Le gustó: Limpieza, personal y atención
Se hospedó 2 noches en mayo de 2023
Respuesta de Josh el 6 jun. 2023
Thank you for your excellent rating!

8/10 Bueno

Rosario, Pompano Beach

Viajó con su familia
Le gustó: Limpieza
En generar la villa está bien equipada, buen equipo de sonido, tiene buena distribución. Detalles a mejorar: le falta ollas, Las luces de dentro de la piscina no se prenden, a la piscina le faltó un poquito de limpieza. Nos pareció raro que no hubiera ducha en el primer nivel..
Se hospedó 2 noches en noviembre de 2019
Respuesta de - Management el 30 dic. 2019
Thanks so much for the feedback. We will work to improve on the issues you have encountered for our future guests. Hope to see you again soon.

2/10 Terrible

yazmin

No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
No vayan.. horror de lugar..ratas y cucarachas
Sin acceso a Hándicap.. y lo pedi..esta infectado de ratas..sin acceso a ningún lugar de la villa..nadie nunca hizo la limpieza..cuando llamé .me dijeron que los llamara a ustedes..el supervisor me colgó..y después otra supervisora me reintegró 150 dólares. A mi hijo anoche le salto una rata a la cama.. heces de rata por doquier.. ese fue el lugar que escogí para celebrar el cumpleaños de mi madre. Horror de lugar..horror de servicio y hotel.com me falló.
Se hospedó 2 noches en octubre de 2019

2/10 Terrible

Roberto

No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
oficina de atención al cliente
Horrible, deberian de tener mejor coordinacion y un representante que pueda ayudar con la acomodación en las villas.

10/10 Excelente

Vladimir

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 2 noches en julio de 2023
Respuesta de Josh el 24 oct. 2023
Thank you for your excellent rating!

10/10 Excelente

Amy

Viajó con su familia, Viajó en grupo
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The staff especially Pam and Sam were very accommodating. I highly recommend Keys Caribbean.
Se hospedó 3 noches en septiembre de 2023
Respuesta de Josh el 24 oct. 2023
Thank you for entrusting your vacation experience to us! It's a pleasure to read that you enjoyed your stay. We sincerely appreciate your excellent rating and hope to welcome you back soon.

4/10 Mediocre

Suzanne

Viajó con su familia y niños pequeños
No le gustó: Personal y atención, servicios
This property does NOT have access to Hawks Cay resort and pools. It does have a beautiful view of the water. However, it is billed as being have room for 6 but it is extremely tight. The interior needs updating. I would not return.
Se hospedó 6 noches en agosto de 2023
Respuesta de Josh el 24 oct. 2023
Thank you for your review! We're sorry the accommodations did not meet your expectations, but we appreciate your feedback.

10/10 Excelente

michel

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Graet
Respuesta de Josh el 21 ago. 2023
Thank you for your review!

10/10 Excelente

Robert

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Great place
Se hospedó 5 noches en julio de 2023
Respuesta de Josh el 19 jul. 2023
Thank you for your review!

6/10 Aceptable

Doug

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
The house was nice . Pictures of property match actual property. Problem we had were iguanas would use the pool as a bathroom. Everyday we'd have to have the pool clean . But by the end of our stay we'd have to do it ourselves. Pool became milking looking and we didn't want to swim in it .
Se hospedó 6 noches en julio de 2023
Respuesta de Josh el 10 jul. 2023
Thank you for your review, Doug. We sincerely apologize for this issue. We are working with local pest control services and are hopeful that the iguanas can be captured and released in an area where they are no longer a nuisance to our guests.

10/10 Excelente

Jonathan

Viajó con su familia, Viajó en grupo
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Amazing, as always
Se hospedó 3 noches en junio de 2023
Respuesta de Josh el 28 jun. 2023
Thank you for your review!

10/10 Excelente

Carrie

Viajó con su familia y niños pequeños
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
This is a very nice home within Hawks Cay Villas. the home is clean. nice pool outback. I would recommend that they do a little upkeep as its a litte older and some things need to be fixed. Such as the bars on the upstairs back porch were broken and i would not let me 4 year old out there. Also they should keep some cleaning supplies on site so we can clean if any messes were made. Overall, it was a very nice place to stay.
Se hospedó 4 noches en abril de 2023
Respuesta de Josh el 24 abr. 2023
Thank you for your feedback. We're pleased to read you enjoyed your stay! We'll be sure to investigate and address the issue mentioned in your review to ensure the safety of our future guests.

4/10 Mediocre

Mark

Viajó con su familia
No le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Disappointing
Se hospedó 9 noches en marzo de 2023
Respuesta de Josh el 24 abr. 2023
We're sorry to read that you did not enjoy your stay. We appreciate your feedback and hope to have a chance to improve your experience in the future.

8/10 Bueno

Constance

Se hospedó 4 noches en marzo de 2023
Respuesta de Josh el 28 mar. 2023
Thanks for rating us!

8/10 Bueno

Diana

Viajó con su familia
Le gustó: Limpieza, personal y atención
First the good stuff: the house is in a nice resort neighborhood, on a canal that leads to the ocean, with a boat slip. It’s roomy, and was clean, with space for multiple families to stay together. It has a decent sized kitchen, so you can cook. The resort has a small market and 3 restaurants. Now the negatives: YOU ARE NOT ALLOWED TO USE THE COMMUNITY BEACH OR POOL, because this is a private rental. If you want to use the amenities of the resort, you must rent through Hawks Caye directly. You are not allowed to swim or fish in the canal. The kitchen was not well equipped. We had to go out and buy some cooking pans because the ones they provided were not sufficient or in good shape. The blender didn’t work. The dishwasher worked poorly and we had to rewash. The sink looked like it was about to fall through the counter. The ceiling downstairs showed leakage and we were told not to fill the bathtub because of the leaks. A lot of the floor tiles were cracked and loose.
Respuesta de Josh el 14 dic. 2022
Thank you for sharing your experience with us. We apologize for the problems you encountered during your stay, but we appreciate you letting us know so that we have this opportunity to resolve them and improve conditions for our future guests. We also appreciate that you otherwise enjoyed your stay and found the accommodations to be clean and comfortable. We hope that you'll consider a return visit as we would like the opportunity to provide you with a better quality of stay.

8/10 Bueno

Kathryn

Le gustó: Limpieza, personal y atención
Nice view of a canal from rear of villa and good place to sunbath. Private and end unit.
Se hospedó 3 noches en noviembre de 2022
Respuesta de Josh el 21 nov. 2022
Thank you for your review!

10/10 Excelente

JOANN

Viajó con su familia y niños pequeños
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The house was equipped with everything needed for our family vacation trip. Good size and spacious rooms.
Se hospedó 2 noches en octubre de 2022
Respuesta de Josh el 25 oct. 2022
Thank you for taking the time to provide your feedback to us! We appreciate your review and excellent rating.

2/10 Terrible

Maira A

Viajó con su familia y niños pequeños
No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Falling apart
Se hospedó 2 noches en septiembre de 2022
Respuesta de Josh el 5 oct. 2022
Thank you for your review. We realize that you were dissatisfied that our accommodations are not affiliated with Hawks Cay Resort; however, that information is provided to you before and after reservation. You also signed in acknowledgement of that notice on the Registration Form.

2/10 Terrible

Yanet

Viajó con su familia y niños pequeños
No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Fraud
Se hospedó 2 noches en agosto de 2022
Respuesta de Josh el 18 oct. 2022
Your review does not explain your reason for giving us a 1-star review. It's worth noting that you reserved your stay under the assumption that you would have dockage; however, that was not the case. We did not claim this property would include dockage. You stated that we are posting misleading photos because there is a picture of the water with boats in the background which is simply not true. The photos you're referring to are of the property grounds and are displayed in the main image gallery. If you click photos for the unit you reserved, you'll see it does not have dockage behind the unit.

10/10 Excelente

Christopher

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Se hospedó 2 noches en julio de 2022

10/10 Excelente

Lisandra, Miami

Viajó con su familia y niños pequeños
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Amazing
Se hospedó 2 noches en mayo de 2022
Respuesta de Josh el 7 jun. 2022
It's a pleasure to read you enjoyed your stay and thank you for your feedback.

10/10 Excelente

Melissa

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Everything it was amazing
Se hospedó 2 noches en abril de 2022
Respuesta de Josh el 7 jun. 2022
Thank you for the excellent rating, Melissa!

10/10 Excelente

Lynne

Viajó con su pareja
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Beautiful setting Lookout for iguanas in the trees on sunset side.
Se hospedó 2 noches en febrero de 2022

8/10 Bueno

Angie

Viajó en grupo
No le gustó: Servicios, estado de la propiedad e instalaciones
While we were happy with the location of this condo, it was lacking in amenities as our unit was not associated with Hawks Cay. We were not able to access the pool, hot tub, gym, etc due to our unit not offering the bracelets to enter those facilities. Our unit was clean however it needed a deep cleaning as the doors, cabinets and furniture were dirty. The condos are very narrow, so having more than one person in the kitchen was difficult, but we were out on the deck as often as possible. Both Bedrooms in our unit had very little clothing storage options, we hung some items but kept most clothes in our suitcases.
Se hospedó 7 noches en febrero de 2022

10/10 Excelente

Joan

Viajó en grupo
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 2 noches en diciembre de 2021
Respuesta de Josh el 30 dic. 2021
Thank you for your excellent rating of our accommodations.

8/10 Bueno

Ian

Viajó con su pareja
Le gustó: Limpieza, personal y atención
Location was perfect. The unit was showing its age - both upstairs bathrooms need up grading, and the hall/stairs/landing carpet needs replacing
Se hospedó 5 noches en diciembre de 2021
Respuesta de Josh el 20 dic. 2021
Thank you for your review, your feedback is useful to help better our holiday homes. Safe travels!

6/10 Aceptable

Ronald

Viajó con su pareja, Viajó con su familia y niños pequeños, Viajó con su familia
Le gustó: Limpieza
The kitchen was set up for tall people. I am short and needed a stool. The ice maker was broke. You need to update the chairs on the back deck. In the living area the comfy chair was under the TV. Maybe take out the trundle and put in a sleeper sofa, however the trundle was comfortable to sleep on. It was great that you had handrails everywhere. Excellent job with restoration of the Property
Se hospedó 7 noches en diciembre de 2021
Respuesta de Josh el 20 dic. 2021
Thank you for your review. We appreciate your feedback as we continually work to improve the accommodations we provide, and we'll be sure to consider this information. Thanks again for your review and we hope to have an opportunity to better your experience during your next visit.

10/10 Excelente

Edismary

Viajó con su familia y niños pequeños
Le gustó: Personal y atención, servicios, estado de la propiedad e instalaciones
The Villas Hawks Cay is the best pleace to enjoy with my family.
Se hospedó 2 noches en octubre de 2021
Respuesta de Josh el 17 nov. 2021
Thank you for your review and an excellent rating. It's a pleasure to read you enjoyed your stay and we look forward to your return visit.

10/10 Excelente

Alexis

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 2 noches en agosto de 2021
Respuesta de Josh el 10 sept. 2021
Thank you for your excellent rating, Alexis.

2/10 Terrible

Cliente verificado

Viajó con su familia y niños pequeños
No le gustó: Personal y atención, servicios
Very bad , I don’t recommend this to anyone, this people offer resort but we can’t used the offer don’t included wristbands
Se hospedó 3 noches en agosto de 2021
Respuesta de -Management el 22 ago. 2021
We apologize your stay was not as expected. Please keep in mind all communication including the booking listing clearly states we are not affiliated the Hawks Cay Resort. We provide access to Vacation Rental Homes on Duck Key in the resort itself but they resort doesn't allow access to their amenities.

10/10 Excelente

Cliente verificado

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Beautiful location, very clean and loved our stay. Highly recommended!!!!
Se hospedó 5 noches en julio de 2021
Respuesta de -Management el 22 ago. 2021
So glad you enjoyed your visit with us as much as we love hosting you!! Hope to see you again soon!

10/10 Excelente

Cliente verificado

Viajó con su familia y niños pequeños
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
It was right on the water and had a beautiful view.
Se hospedó 7 noches en julio de 2021
Respuesta de -Management el 22 ago. 2021
Thanks so much for the great review. We hope to see you again soon!

8/10 Bueno

Cliente verificado

Se hospedó 7 noches en junio de 2021
Respuesta de Josh el 6 jul. 2021
Thank you for taking the time to rate your stay with us.

4/10 Mediocre

Gilda R.

The Villa was clean and very beautiful
I was very disappointed to find out once I got there the Villa had two stories! I have a handicapped mother who could not climb up a steep 15 stairs. I almost had a heart attack! No where does it list it’s a two story building! Other than that it’s a beautiful place to stay if you don’t mind the 15 stairs to go to your bedroom. 😮😧
Se hospedó 3 noches en mayo de 2021

10/10 Excelente

Cliente verificado

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
It was close to everything we need to go
Se hospedó 5 noches en mayo de 2021
Respuesta de Josh el 6 jul. 2021
Thank you for your feedback.

8/10 Bueno

Maria J.

Le gustó: Limpieza
Overall nice end unit townhome on Duck Key.
Whiles the end unit townhome was in a nice location of Duck Key, by renting privately you cannot use any of the amenities of the resort and need to travel 15 minutes for beach and pool access. The unit also had only comfortable seating for one on the main level as they maximized sleeping space with daybeds in the small living room area. Beds were comfortable and ample linens were provided.
Se hospedó 4 noches en mayo de 2021

8/10 Bueno

Cliente verificado

Se hospedó 2 noches en mayo de 2021
Respuesta de Josh el 6 jul. 2021
Thank you for your rating.

10/10 Excelente

Cliente verificado

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
The property exceeded our expectation. We were not sure what to expect as there was not much information on the property itself but we were very pleasantly surprised at how nice it was. The property was nicely laid out with everything we needed and it was very clean and well taken care of it.
Se hospedó 4 noches en mayo de 2021
Respuesta de Josh el 6 jul. 2021
Thank you for your review. We sincerely appreciate your feedback and excellent rating.

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 2 noches en abril de 2021

2/10 Terrible

Cliente verificado

Viajó con su familia
No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
This property is NOT as advertised. Dirty (roaches & mice) in disrepair. Hot water didn't work up stairs. Expedia could do nothing, had to move my family two days into the trip and pay for another place, yes it was that bad... Expedia could not even get a negotiated refund of any kind, will likely cause me not to rent places on Expedia again. Terrible experience and property management was worthless, didn't care. The "amenities" they mention are a good drive away vs all the other stuff you want to do is within walking distance. Took one for the team, pass on this rental.
Se hospedó 7 noches en febrero de 2021

10/10 Excelente

Cliente verificado

Viajó con su familia y niños pequeños, Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
My own private villa. Beautiful water view. Just peaceful and amazing
Se hospedó 3 noches en febrero de 2021

8/10 Bueno

Fred, Miami

Viajó con su familia y niños pequeños
Le gustó: Limpieza, personal y atención, servicios
Hawks Cay is a great property. I would go back in a heartbeat
Se hospedó 2 noches en diciembre de 2020

4/10 Mediocre

Chad

Viajó con su familia
No le gustó: Personal y atención
Crap Place.
I was expecting a nice condo and pulled up to an old outdated apartment complex. The inside was small but okay and clean. The outside was not so nice. They should probably put the actual photos of the location that you will be staying at instead of fake photos. From the photos on hotels.com, it’s really nice, but then you pull up to crap! The place also smelled like fish cooking all the time outside. That may have been someone cooking constantly.
Se hospedó 4 noches en julio de 2020

8/10 Bueno

Rebecca

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Couples vacation
Was very nice disappointed that there was no pool and didn’t know until the day before
Se hospedó 3 noches en noviembre de 2020

10/10 Excelente

Cliente verificado

Se hospedó 3 noches en octubre de 2020

6/10 Aceptable

maria, homestead florida

Viajó con su familia
Le gustó: Limpieza, personal y atención
property was ok needs a few up grades like the furniture and the pool is in need of repairs as well as the kitchen appliances
Se hospedó 5 noches en septiembre de 2020

6/10 Aceptable

Kim, Miami

Viajó con su familia
Le gustó: Estado de la propiedad e instalaciones
No le gustó: Limpieza
The property is excellent but the cleanliness is poor, they need to give maintenance, the utensils were not enough for 6 people, the blender wasn’t working, the pans were a little dirty, the supplies that they provide also weren’t enough for 3 days, how I told before the place and the location is beautiful.
Se hospedó 2 noches en agosto de 2020

6/10 Aceptable

Cliente verificado

Le gustó: Servicios
No le gustó: Limpieza, personal y atención
Se hospedó 2 noches en agosto de 2020

8/10 Bueno

Marielena

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 3 noches en julio de 2020

2/10 Terrible

Cynthia

No le gustó: Limpieza, comodidad de la habitación
Bait and Switch
The building is in poor condition. screen door in disrepair for example. And this was a true bait and switch horror. We couldn't even enter the villa once we saw it was a Motel 6 stuck in front of a maintenance container and the gas pumps the Marina. Basically a plot of grass in a parking lot with no swimming pool. I will be submitting a formal letter for refund and using social media to deter anyone from using Hotels.com. or KeysCaribbean. Photos 1 and 2 are what we found. Photo 3 is what was shown to us in all of our mailings.
Se hospedó 8 noches en julio de 2020